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"Under staffed at dinner, spa was over run with children, if I'd booked a spa package I would be very unhappy. " More

By a verified traveller on Mon 06 May 2019

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Hotel Description

The spacious rooms at Crewe Hall get high marks from our customers. During your stay, you'll be close to Alexandra Stadium. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa. This 4-star hotel has 117 rooms over 3 floors. All rooms offer flat-screen TVs and coffee makers.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and coffee/tea makers
  • Free WiFi in some public areas
  • Free self-parking
  • Enjoy British cuisine while dining at The Brasserie
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the indoor pool
  • Indulge with body wraps, body scrubs or body treatments at Crewe Hall Spa
  • Services include dry cleaning/laundry, concierge services and a porter
  • On-site recreation includes an outdoor tennis court, a health club and a steam room
  • Guests really like the accommodation for the overall comfort and spaciousness
  • Just a 4-minute drive from Wychwood Park Conference Centre and 5 minutes from Alexandra Stadium
  • Dogs welcome for a fee (restrictions apply)

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£105* Per night/room 4 Jul - 5 Jul

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Crewe Hall ratings based on 5 verified reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crewe Hall

Everyone (3) Couples (1)
3 out of 5
Under staffed at dinner, spa was over run with children, if I'd booked a spa package I would be very unhappy.

Posted by on 6 May 2019

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Comment from Hotel Management

11 May 2019 by Hotel Services Manager

Dear Guest, Thank you for your feedback. I'm sorry you felt we were understaffed during dinner service, this is an unusual occurrence that I have asked our Restaurant Manager to look into. Our Leisure Centre has children's swim times advertised so we do allow children down in the swimming pool at selected times, I'm sorry that you were unhappy with this. Overall I hope that this did not affect your stay too much. Kind Regards Lauren Whitehead Hotel Services Manager

4 out of 5
Beautiful building but rooms are very poorly kept.

Posted by on 7 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Hotel Services Manager

Dear Guest, Thank you for your feedback. I'm sorry you feel this way about our rooms, we are hoping for some significant investment in the next twelve months where all of our rooms will be given some TLC. Kind Regards Lauren Whitehead Hotel Services Manager

1 out of 5
Pool leaking so there was no access to this area. That was Only reason for going there. Left after one night, as it was obvious, it wasn’t going to be fixed quickly. Treatments also delayed. No compensation No attempt to contact me before hand even tho staff said they tried No missed calls No texts No emails

Posted by on 7 Feb 2019

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Comment from Hotel Management

18 Feb 2019 by Hotel Services Manager

Dear Guest, Thank you for your feedback. I apologise that we had some maintenance problems, we did attempt to call all guests prior to their stay to notify them. Unfortunately due to Health and Safety, this was a matter that was unavoidable. I would be happy to speak with you directly about a return trip if you would like to contact me as you have anonymously left this post so I have no details. Kind Regards Lauren Whitehead Hotel Services Manager

5 out of 5
Great walled garden to let dog run free. Hotel offered everything that was needed. Cooked breakfast a little processed.

Posted by on 16 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by Operations Manager at Crewe Hall

we are very pleased you enjoyed your stay. We are looking forward to welcoming you all back soon. Kind regards,

3 out of 5

Historic charm, standard rooms

Staff friendly, but not attentive. No attention to details either. Either had to go and asked to be served a drink as waited 20 mins despite manager bring in same room and only 3 other parties present. Got offered disabled room which we didn't ask for or want and needed a bit of negotiation to get a standard room. Got asked to pay the bill (again) for a pre-paid room with breakfast at check- out, thankfully had pre-paid receipt handy. Had to ask for different tea bags other than black tea. Hotel accepts dogs to stay in rooms. Great historic hall and amazing history for the old part of building. Garden quality sub-standard. In summary, luke warm experience for a 4 star hotel.

Posted by on 25 Apr 2017

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Property Features

Crewe Hall offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business centre. A health club, a sauna, and spa services are also featured at the eco-friendly Crewe Hall. Free self parking is available. This 4-star Crewe hotel is smoke free.

  • 1 building
  • 117 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Fridge (on request)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Manchester (MAN) (47.7 km / 29.7 mi)
  • Train station: Crewe Station (2.6 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

Crewe Hall offers 117 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. In-room wireless Internet access is available for a surcharge. Fridges and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Fridge available
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

The Brasserie – This restaurant specialises in British cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

The Sheridan lounge – This café specialises in British cuisine and only serves lunch.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Yoga classes/instruction on site

Spa Services

Crewe Hall Spa has 6 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Guests under 14 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Minimum age to access spa is 14
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 20.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 12.00 per person (approximately)
  • Fee for in-room wireless Internet: GBP 0.01 per 24-hour period (rates may vary)
  • Pet fee: GBP 20.00 per pet, per stay
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crewe Hall
  • Crewe Hall QHotels
  • Crewe Hall QHotels Hotel
  • Hall Crewe
  • Hall QHotels
  • Hall QHotels Hotel
  • QHotels Crewe
  • QHotels Crewe Hall
  • Crewe Hall Hotel
  • Crewe Hall Hotel
  • Crewe Hall Crewe
  • Crewe Hall Hotel Crewe

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.