- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service with a big smile
We had booked a family room with connecting rooms and we were very happy with the arrangement and service. We were told that we could use the lounge on 21/F during our stay however the lounge door was closed and we couldn't use the lounge. The hotel is close to the Walking Street and buggy was called promptly when we asked about nearby dining area. As it was New Year, most places were shut (or shut early). We enquired about having dinner in Vanessa Beach Club and the staff said it was closed (at 7pm)...not sure whether this was true. In any case, the hotel staff were all very courteous and polite. The varieties of breakfast offered was excellent.