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4.3 out of 5

"Amazing staff and service. Beds were very comfy , and great restaurants " More

By a verified traveller on Tue 16 Apr 2019

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Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
£120* Per night/room 31 Mar - 1 Apr

Horizon, Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon Deluxe, Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon Deluxe, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Shangri-La Eros, New Delhi. During your stay, you'll be connected to a shopping centre and just a quick walk from Western Court Building. You'll find features such as free WiFi in public areas and free valet parking, plus 3 restaurants.

  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Tamra, a buffet restaurant that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with Ayurvedic treatments, body wraps or aromatherapy at CHI, The Spa
  • Services include babysitting, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests speak favourably about the location and the clean guestrooms
  • Just a 2-minute drive from India Gate and a few minutes from Lodhi Garden
  • Airport shuttle service available for a fee

Shangri-La Eros, New Delhi ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Eros, New Delhi

Everyone (4) Couples (1) Family (1)
5 out of 5

Posted by on 4 Jan 2020

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Comment from Hotel Management

7 Jan 2020 by Team Shangri-La’s – Eros Hotel, New Delhi

Dear Sir / Ma'am , Thank you for sharing such a wonderful rating. We are glad to learn that you enjoyed a pleasant experience with us. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi

5 out of 5

Posted by on 5 Nov 2019

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Comment from Hotel Management

7 Nov 2019 by Team Shangri-La's - Eros Hotel, New Delhi

Your 5-star rating is truly appreciated! We are glad to hear your feedback and hope to welcome you again soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi

5 out of 5
Amazing staff and service. Beds were very comfy , and great restaurants

Posted by on 16 Apr 2019

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Comment from Hotel Management

17 Apr 2019 by Team Shangri-La’s – Eros Hotel, New Delhi

Dear Guest , Thank you so much for sharing such an incredible review. We're so glad to learn that you enjoyed the service and had a great experience. We look forward to welcoming you again very soon. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi

5 out of 5
Lovely hotel ion the heart of the city. As with all hotels in this change you get what you pay for. Extremely comfortable room and great service. We can highly recommended their brunch on Sunday, what a display of food not to be missed.

Posted by , from Hampshire on 11 Nov 2018

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Comment from Hotel Management

11 Nov 2018 by Team Shangri-La

Dear Sir/Mam, Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi . We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property. Thank you once again for the positive feedback. The entire team of Shangri-La's - Eros Hotel, New Delhi looks forward to welcoming you back . Yours Sincerely Shangri-La Team

4 out of 5
Always pleasant staff. Have been staying here for over 10 years.

Posted by , from Warwick on 31 Oct 2018

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Comment from Hotel Management

1 Nov 2018 by Shangri-La Team

Dear Sir/Mam, Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi . We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property. Thank you once again for the positive feedback. The entire team of Shangri-La's - Eros Hotel, New Delhi looks forward to welcoming you back . Yours Sincerely Shangri-La Team

3 out of 5

Smallest room of the three Shangri la’s we stayed

Pros: Centrally located, more akin to a business hotel than a tourist hotel.
Cons: Room 820 is too noisy, could hear heated discussion in yard below, on the last night, call to prayers at 6.00am each day was too loud in the room
Location: Near centre of Delhi however you need a guide with car to take you around, too busy
Shangri La as a brand is good, however this hotel is not geared for tourists, more for business customers. Based here for trip to Taj Mahal in the main, which is 3 hours drive away, tripped around Delhi with car + guide the only sane way to see Delhi.

Posted by , from UK on 13 Feb 2018

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Comment from Hotel Management

21 Feb 2018 by Team Shangri-La's Eros Hotel, New Delhi

Dear Sir, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us. At the outset kindly accept our sincere apologies for the inconvenience caused to you. Your observations have been addressed immediately. It is our constant and sincere endeavour to provide the best of services to our guests at all times and this stay experience is not typical of our otherwise high standards we aim to achieve. Feedback from discerning guests such as yourself help us in our quest for excellence. The entire team of Shangri-La's - Eros Hotel, New Delhi looks forward to welcoming you back and extending exceptional service and experience. Best regards Shangri-La Team

3 out of 5
Dieses Hotel entspricht nicht dem Shangri La Standard, den ich aus anderen Häusern kenne. Die Terasse ist oft für Privatanlässe gesperrt. Ständig steigen laute Inder-Parties, die man bis sehr früh in den Morgen bis aufs Zimmer hört. Die Hotelvorfahrt ist total überlaufen und ein ständiges Geschrei und gehupe. Nein, hier gehe ich nicht mehr hin.

Posted by , from Rothrist on 11 Feb 2024

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Comment from Hotel Management

11 Feb 2024 by Shangri-La Eros New Delhi

Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been shared with the management for corrective action.We look forward to welcoming you back at the hotel.Warm RegardsShangri-La Eros New Delhi

Property Features

Shangri-La Eros, New Delhi offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre, 3 meeting rooms, and limo/town car service. A kids' pool, a sauna, and spa services are also featured at the luxury Shangri-La Eros, New Delhi. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star New Delhi hotel.

  • 320 guestrooms or units
  • 19 levels
  • 3 dining venues
  • Built in 2005
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Train station: New Delhi Station (2.8 km / 1.7 mi)
  • Metro station: Janpath Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Shangri-La Eros, New Delhi offers 320 accommodations with DVD players and minibars. A pillow menu is available. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and designer toiletries. This New Delhi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • DVD player
  • Fridge
  • Coffee maker
  • Pillow options
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Tamra – This buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Mister Chai – This café specialises in Fusion cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Sorrento – Overlooking the garden, this fine-dining restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Shang Palace – Overlooking the garden, this fine-dining restaurant specialises in Chinese cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Grappa – This bar specialises in Mediterranean cuisine. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Spa Services

CHI, The Spa has couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is open daily.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public washroom
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 1:00 PM
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Shangri-La Eros, New Delhi offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 1500 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Shangri-La Eros, New Delhi

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Smoke detector
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Shangri-La Cares (Shangri-La)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 2360 for adults and from INR 1180 for children
  • Airport shuttle fee: INR 3833 per room (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 1500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eros Hotel
  • Eros Hotel New Delhi
  • Eros New Delhi
  • Eros New Delhi Hotel
  • Hotel Eros
  • Hotel Eros New Delhi
  • Shangri-La s Eros
  • Shangri-La s Eros Hotel
  • Shangri-La s Eros Hotel New Delhi
  • Shangri-La s Eros New Delhi
  • Shangri La's Eros Hotel New Delhi
  • Shangri La's Eros Hotel
  • Shangri La's Eros New Delhi
  • Shangri La's Eros
  • Shangri-La's Eros Hotel New Delhi
  • Shangri-La's Eros Hotel
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  • Shangri-La's Eros
  • Shangri La’s Eros Hotel New Delhi
  • Shangri Eros, Delhi Delhi
  • Shangri-La Eros, New Delhi Hotel
  • Shangri La's Eros Hotel New Delhi
  • Shangri-La Eros, New Delhi New Delhi
  • Shangri-La Eros, New Delhi Hotel New Delhi

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.