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4.5 out of 5

"Amazing staff and service. Beds were very comfy , and great restaurants " More

By a verified traveller on Tue 16 Apr 2019

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Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£46* Per night/room 23 Apr - 24 Apr

Horizon, Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Horizon Deluxe, Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon Deluxe, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Shangri-La's - Eros Hotel, New Delhi. During your stay, you'll be connected to a shopping centre and just a quick walk from Gurudwara Bangla Sahib. You'll find features such as free WiFi in public areas and free valet parking, plus 3 restaurants. Built in 2005, this 5-star hotel has 320 rooms over 19 floors. Each room includes amenities such as free WiFi and a deep-soaking bath.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and LCD TVs
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Tamra, a buffet restaurant that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with Thai massages, reflexology or aromatherapy at CHI, The Spa
  • Services include babysitting, a lifeguard on site and dry cleaning/laundry
  • On-site recreation includes a 24-hour health club, a steam room and a sauna
  • Guests really like the accommodation for the comfy beds and overall comfort
  • 8 minutes by car from India Gate and 9 minutes from Rashtrapati Bhavan
  • Airport shuttle service available for a fee

Shangri-La's - Eros Hotel, New Delhi ratings based on 10 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La's - Eros Hotel, New Delhi

Everyone (4) Couples (2) Business (1) Family (2) Friends (1)
5 out of 5

Posted by on 4 Jan 2020

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Comment from Hotel Management

7 Jan 2020 by Team Shangri-La’s – Eros Hotel, New Delhi

Dear Sir / Ma'am , Thank you for sharing such a wonderful rating. We are glad to learn that you enjoyed a pleasant experience with us. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi

5 out of 5

Posted by on 5 Nov 2019

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Comment from Hotel Management

7 Nov 2019 by Team Shangri-La's - Eros Hotel, New Delhi

Your 5-star rating is truly appreciated! We are glad to hear your feedback and hope to welcome you again soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi

5 out of 5
Amazing staff and service. Beds were very comfy , and great restaurants

Posted by on 16 Apr 2019

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Comment from Hotel Management

17 Apr 2019 by Team Shangri-La’s – Eros Hotel, New Delhi

Dear Guest , Thank you so much for sharing such an incredible review. We're so glad to learn that you enjoyed the service and had a great experience. We look forward to welcoming you again very soon. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi

5 out of 5
Lovely hotel ion the heart of the city. As with all hotels in this change you get what you pay for. Extremely comfortable room and great service. We can highly recommended their brunch on Sunday, what a display of food not to be missed.

Posted by , from Hampshire on 11 Nov 2018

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Comment from Hotel Management

11 Nov 2018 by Team Shangri-La

Dear Sir/Mam, Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi . We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property. Thank you once again for the positive feedback. The entire team of Shangri-La's - Eros Hotel, New Delhi looks forward to welcoming you back . Yours Sincerely Shangri-La Team

4 out of 5
Always pleasant staff. Have been staying here for over 10 years.

Posted by , from Warwick on 31 Oct 2018

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Comment from Hotel Management

1 Nov 2018 by Shangri-La Team

Dear Sir/Mam, Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi . We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property. Thank you once again for the positive feedback. The entire team of Shangri-La's - Eros Hotel, New Delhi looks forward to welcoming you back . Yours Sincerely Shangri-La Team

3 out of 5

Smallest room of the three Shangri la’s we stayed

Pros: Centrally located, more akin to a business hotel than a tourist hotel.
Cons: Room 820 is too noisy, could hear heated discussion in yard below, on the last night, call to prayers at 6.00am each day was too loud in the room
Location: Near centre of Delhi however you need a guide with car to take you around, too busy
Shangri La as a brand is good, however this hotel is not geared for tourists, more for business customers. Based here for trip to Taj Mahal in the main, which is 3 hours drive away, tripped around Delhi with car + guide the only sane way to see Delhi.

Posted by , from UK on 13 Feb 2018

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Comment from Hotel Management

21 Feb 2018 by Team Shangri-La's Eros Hotel, New Delhi

Dear Sir, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us. At the outset kindly accept our sincere apologies for the inconvenience caused to you. Your observations have been addressed immediately. It is our constant and sincere endeavour to provide the best of services to our guests at all times and this stay experience is not typical of our otherwise high standards we aim to achieve. Feedback from discerning guests such as yourself help us in our quest for excellence. The entire team of Shangri-La's - Eros Hotel, New Delhi looks forward to welcoming you back and extending exceptional service and experience. Best regards Shangri-La Team

4 out of 5

6th stay at Shangri-La

My 6th stay at this lovely hotel in New Delhi. The staff are always efficient and polite. This time I stayed in an Executive suite - disappointed with the wifi in general and the air conditioning in the living room area of the suite. Breakfast is always superb. The rooms are being renovated this year which should bring some improvement to the rooms.

Posted by on 8 Apr 2016

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4 out of 5

Hyvä hotelli keskeisellä paikalla

Toinen kerta tässä hotellissa. Edellisestä vierailusta on lähes 10 vuotta. Edelleen hyvä ja erinomaisella paikalla oleva hotelli, mutta joiltain osin ehkä kaipaisi hieman kohennusta. Palvelu on hyvää. Saavuimme yölennolta aamulla hotelliin, pääsimme huoneeseen pian. Olisimme menneet heti nokkaunille, mutta jouduimme odottamaan lisävuodetta melko pitkään. Huoneenne oli pienehkö, mutta ok. Aamiainen oli erinomainen. Hotellin puutarha on kaunis ja hyvä hengähdyspaikka hektisessä Delhissä. Drinkit kalliita, kuten viiden tähden hotellissa voi olettaakin. Metro on lähellä.

Posted by on 2 Mar 2016

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5 out of 5

3Uebernachtungen bei2Terminen

was besonders auffällt schon bei der Ankunft die sehr grossen Sicherheitskontrollen,auf uns wirkte es sehr positiv. beim zweiten Besuch bekamen wir ein Zimmer mit Verbindungstür was unbedingt abzulehnen ist. ansonsten ein Top-Hotel ps) aufgepasst Weintrinker Preise kontrollieren riesige Preisunterschiede

Posted by on 8 Feb 2016

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5 out of 5

Ferein

Excellent Excellent Excellent With these three words i said everything.

Posted by on 10 Apr 2015

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About the Shangri-La's - Eros Hotel, New Delhi

Location 19, Ashoka Road, New Delhi, Delhi N.C.R 110001

Renovations + Closures

The following facilities or services will be unavailable from April 16 2021 to April 30 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool

Property Features

Shangri-La's - Eros Hotel, New Delhi offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and a limo/town car service are available. There are 3 meeting rooms available. A kids' pool, a sauna, and tour or ticket assistance are also featured at the luxury Shangri-La's - Eros Hotel, New Delhi. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. A complete renovation of Shangri-La's - Eros Hotel, New Delhi was completed in December 2017. Smoking is allowed in designated areas at this 5-star New Delhi hotel.

  • 320 guestrooms or units
  • 19 levels
  • 3 dining venues
  • Built in 2005
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Fridge
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Indira Gandhi International Airport (DEL) (20.1 km / 12.5 mi)
  • Train station: New Delhi Shivaji Bridge Station (2.8 km / 1.7 mi)
  • Metro station: Patel Chowk Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Shangri-La's - Eros Hotel, New Delhi offers 320 forms of accommodation with DVD players and minibars. A pillow menu is available. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and designer toiletries. This New Delhi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Renovation of all guestrooms was completed in December 2017.

  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • DVD player
  • Fridge
  • Coffee maker
  • Pillow options
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Tamra – This buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Mister Chai – This café specialises in fusion cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Sorrento – Overlooking the garden, this fine-dining restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Shang Palace – Overlooking the garden, this fine-dining restaurant specialises in Chinese cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Grappa – This bar specialises in Mediterranean cuisine. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, CHI, The Spa. Services include deep-tissue massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 1:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Shangri-La's - Eros Hotel, New Delhi

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Shangri-La Cares (Shangri-La)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: INR 2124 per person (approximately)
  • Airport shuttle fee: INR 3150 per room (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eros Hotel
  • Eros Hotel New Delhi
  • Eros New Delhi
  • Eros New Delhi Hotel
  • Hotel Eros
  • Hotel Eros New Delhi
  • Shangri-La s Eros
  • Shangri-La s Eros Hotel
  • Shangri-La s Eros Hotel New Delhi
  • Shangri-La s Eros New Delhi
  • Shangri La's Eros Hotel New Delhi
  • Shangri La's Eros Hotel
  • Shangri La's Eros New Delhi
  • Shangri La's Eros
  • Shangri-La's Eros Hotel New Delhi
  • Shangri-La's Eros Hotel
  • Shangri-La's Eros New Delhi
  • Shangri-La's Eros
  • Shangri La’s Eros Hotel New Delhi
  • Shangri La's Eros Hotel, Delhi
  • Shangri-La's - Eros Hotel, New Delhi Hotel
  • Shangri-La's - Eros Hotel, New Delhi New Delhi
  • Shangri-La's - Eros Hotel, New Delhi Hotel New Delhi

You should know

  • Shangri-La's - Eros Hotel, New Delhi offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.