4.5 out of 5

"My 6th stay at this lovely hotel in New Delhi. The staff are always efficient and polite. This time I stayed in an Executive suite - disappointed with ... " More

By Thushara C. on Fri 08 Apr 2016

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Hotel Description

Our customers tell us that they enjoy the breakfast at Shangri-La's - Eros Hotel, New Delhi. During your stay, you'll be connected to a shopping centre and just a quick walk from Gurudwara Bangla Sahib. You'll find features such as free WiFi in public areas and free valet parking, plus 3 restaurants. Built in 2005, this 5-star hotel has 320 rooms over 19 floors. All rooms offer free WiFi and deep-soaking bathtubs.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and LCD TVs
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy local and international cuisine while dining at Tamra
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with manicures and pedicures, Ayurvedic treatments or aromatherapy at CHI, The Spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour health club, a steam room and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Just a 3-minute drive from India Gate and a few minutes from Rashtrapati Bhavan
  • Airport shuttle service available for a fee

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
£97* Per night/room 26 Aug - 27 Aug

Horizon, Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Horizon Deluxe, Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Horizon Deluxe, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Shangri-La's - Eros Hotel, New Delhi ratings based on 11 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La's - Eros Hotel, New Delhi

Everyone (2) Couples (3) Business (1) Family (3) Friends (1) Other (1)
5 out of 5
Amazing staff and service. Beds were very comfy , and great restaurants

Posted by on 16 Apr 2019

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Comment from Hotel Management

17 Apr 2019 by Team Shangri-La’s – Eros Hotel, New Delhi

Dear Guest , Thank you so much for sharing such an incredible review. We're so glad to learn that you enjoyed the service and had a great experience. We look forward to welcoming you again very soon. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi

5 out of 5
Lovely hotel ion the heart of the city. As with all hotels in this change you get what you pay for. Extremely comfortable room and great service. We can highly recommended their brunch on Sunday, what a display of food not to be missed.

Posted by , from Hampshire on 11 Nov 2018

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Comment from Hotel Management

11 Nov 2018 by Team Shangri-La

Dear Sir/Mam, Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi . We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property. Thank you once again for the positive feedback. The entire team of Shangri-La's - Eros Hotel, New Delhi looks forward to welcoming you back . Yours Sincerely Shangri-La Team

4 out of 5
Always pleasant staff. Have been staying here for over 10 years.

Posted by , from Warwick on 31 Oct 2018

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Comment from Hotel Management

1 Nov 2018 by Shangri-La Team

Dear Sir/Mam, Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi . We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property. Thank you once again for the positive feedback. The entire team of Shangri-La's - Eros Hotel, New Delhi looks forward to welcoming you back . Yours Sincerely Shangri-La Team

3 out of 5

Smallest room of the three Shangri la’s we stayed

Pros: Centrally located, more akin to a business hotel than a tourist hotel.
Cons: Room 820 is too noisy, could hear heated discussion in yard below, on the last night, call to prayers at 6.00am each day was too loud in the room
Location: Near centre of Delhi however you need a guide with car to take you around, too busy
Shangri La as a brand is good, however this hotel is not geared for tourists, more for business customers. Based here for trip to Taj Mahal in the main, which is 3 hours drive away, tripped around Delhi with car + guide the only sane way to see Delhi.

Posted by , from UK on 13 Feb 2018

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Comment from Hotel Management

21 Feb 2018 by Team Shangri-La's Eros Hotel, New Delhi

Dear Sir, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us. At the outset kindly accept our sincere apologies for the inconvenience caused to you. Your observations have been addressed immediately. It is our constant and sincere endeavour to provide the best of services to our guests at all times and this stay experience is not typical of our otherwise high standards we aim to achieve. Feedback from discerning guests such as yourself help us in our quest for excellence. The entire team of Shangri-La's - Eros Hotel, New Delhi looks forward to welcoming you back and extending exceptional service and experience. Best regards Shangri-La Team

4 out of 5

6th stay at Shangri-La

My 6th stay at this lovely hotel in New Delhi. The staff are always efficient and polite. This time I stayed in an Executive suite - disappointed with the wifi in general and the air conditioning in the living room area of the suite. Breakfast is always superb. The rooms are being renovated this year which should bring some improvement to the rooms.

Posted by on 8 Apr 2016

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5 out of 5

Excellent Delhi Hotel

This hotel was near perfect in location, about 30 minutes from the airport (traffic can make the journey longer), a 10 minute walk to Connaught Place and 7 minute tuk tuk ride to India Gate and 20 minutes (with traffic) to Delhi railway station. The hotel has all of the amenities you would expect from hotel car pick up and drop off, to on-site restaurants, business and fitness centres, currency exchange etc. The rooms are clean, comfortable with all bathroom amenities present, mini bar, sewing kit and a huge comfortable bed. For me the best thing about this hotel was the staff who managed the balance between attentiveness and privacy exceptionally well. We received excellent recommendations for places to eat local and authentic Indian food (the hotel's restaurant food was pretty good itself) and the staff were always happy to help guests out, even when off duty, in pointing them in the right direction. If I was ever back in Delhi, I'd not hesitate to stay back at the Shangri-La.

Posted by on 17 Nov 2013

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5 out of 5

Brilliant Family Holiday

Very friendly staff, clean and comfortable. Food choice was great.

Posted by on 11 Aug 2012

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4 out of 5

Hyvä hotelli keskeisellä paikalla

Toinen kerta tässä hotellissa. Edellisestä vierailusta on lähes 10 vuotta. Edelleen hyvä ja erinomaisella paikalla oleva hotelli, mutta joiltain osin ehkä kaipaisi hieman kohennusta. Palvelu on hyvää. Saavuimme yölennolta aamulla hotelliin, pääsimme huoneeseen pian. Olisimme menneet heti nokkaunille, mutta jouduimme odottamaan lisävuodetta melko pitkään. Huoneenne oli pienehkö, mutta ok. Aamiainen oli erinomainen. Hotellin puutarha on kaunis ja hyvä hengähdyspaikka hektisessä Delhissä. Drinkit kalliita, kuten viiden tähden hotellissa voi olettaakin. Metro on lähellä.

Posted by on 2 Mar 2016

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5 out of 5

3Uebernachtungen bei2Terminen

was besonders auffällt schon bei der Ankunft die sehr grossen Sicherheitskontrollen,auf uns wirkte es sehr positiv. beim zweiten Besuch bekamen wir ein Zimmer mit Verbindungstür was unbedingt abzulehnen ist. ansonsten ein Top-Hotel ps) aufgepasst Weintrinker Preise kontrollieren riesige Preisunterschiede

Posted by on 8 Feb 2016

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5 out of 5

Ferein

Excellent Excellent Excellent With these three words i said everything.

Posted by on 10 Apr 2015

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About the Shangri-La's - Eros Hotel, New Delhi

Location 19, Ashoka Road, New Delhi, Delhi N.C.R 110001

Property Features

Shangri-La's - Eros Hotel, New Delhi offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and a limo/town car service are available. There are 3 meeting rooms available. A kid's pool, a sauna, and tour or ticket assistance are also featured at the luxury Shangri-La's - Eros Hotel, New Delhi. A round-trip airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star New Delhi hotel.

  • 320 guestrooms or units
  • 19 levels
  • 3 dining venues
  • Built in 2005
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Fridge
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Delhi (DEL-Indira Gandhi Intl.) (18.7 km / 11.6 mi)
  • Train station: New Delhi Station (2.8 km / 1.7 mi)
  • Metro station: Patel Chowk Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Shangri-La's - Eros Hotel, New Delhi offers 320 forms of air-conditioned accommodation with DVD players and minibars. A pillow menu is available. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, a complimentary bathrobe, complimentary slippers and designer toiletries. This New Delhi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • DVD player
  • Fridge
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Tamra – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Mister Chai – This Cafe specialises in fusion cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Sorrento – Overlooking the garden, this fine-dining restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Shang Palace – Overlooking the garden, this fine-dining restaurant specialises in Chinese cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Grappa – This bar specialises in Mediterranean cuisine. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, CHI, The Spa. Services include deep-tissue massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 1:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; guests who are foreign nationals must present a valid passport and visa.

Taxes are subject to change based on Goods and Services Tax (GST) implementation. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Maximum number of children who can stay free 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: INR 1593 per person (approximately)
  • Airport shuttle fee: INR 3250 per room (one way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eros Hotel
  • Eros Hotel New Delhi
  • Eros New Delhi
  • Eros New Delhi Hotel
  • Hotel Eros
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  • Shangri-La s Eros
  • Shangri-La s Eros Hotel
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  • Shangri-La s Eros New Delhi
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  • Shangri La's Eros Hotel
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  • Shangri La's Eros
  • Shangri-La's Eros Hotel New Delhi
  • Shangri-La's Eros Hotel
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  • Shangri-La's Eros
  • Shangri La’s Eros Hotel New Delhi

You should know

  • Shangri-La's - Eros Hotel, New Delhi offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.