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"Staff are so friendly and will go out of their way to help, and always with a smile. We are return visitors many times to this hotel. The location is ... " More

By a verified traveller on Mon 02 Mar 2020

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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£22* Per night/room 29 Aug - 30 Aug

Deluxe Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

The public transport around Mercure Resort Sanur gets good marks from our customers. During your stay, you're just a quick walk from Mertasari Beach. Features include free WiFi in public areas, free self-parking and a free area shuttle. Built in 1988, this 4-star hotel has 189 rooms over 3 floors. Enjoy your stay with amenities like a fireplace and a furnished balcony/patio in each room.

  • Air-conditioned rooms with fireplaces, furnished balconies or patios and LCD TVs
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy international cuisine and ocean views while dining at Pandawa Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with body scrubs, facials or aromatherapy at My Spa
  • Services include a free kids' club, a lifeguard on site and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, volleyball and bicycles to rent
  • Guests speak favourably about the breakfast and the helpful staff
  • Just a 5-minute walk from Mertasari Beach and a 4-minute drive from Sanur Beach
  • Free local-area shuttle service

Mercure Resort Sanur ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure Resort Sanur

Everyone (3) Couples (6)
5 out of 5
Staff are so friendly and will go out of their way to help, and always with a smile. We are return visitors many times to this hotel. The location is perfect, set on a lovely beach. Best suited to couples looking for a relaxing holiday.

Posted by on 2 Mar 2020

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Comment from Hotel Management

3 Mar 2020 by eka

Dear Anonymous, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. Its feel great to hear that you were enjoyed our hotel service and facilities. Your kind word has been share with my team for them to strive deliver superior service for every guest. We are looking forward to welcoming you back again in the close future. Sincerely, Eka Handayani Guest Experience Manager

4 out of 5
Great location,beautiful gardens, bathrooms need updating, beach needs to be kept cleaner.

Posted by , from uk on 22 Oct 2018

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Comment from Hotel Management

26 Oct 2018 by eka

Dear Tabbers, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. Knowing that you were enjoyed our location and garden is truly delight us. We take note on your concern of bathrooms, we would like to share that we do continually work on improvements to the Resort. We should have replaced all of the older mosaic shower tiles which gave old impression in the room. Now we put our efforts to repaint all of our guest room interiors and replacing all grouting for rooms that require it. I believe this will enhance our guest experience in our guestroom. With regards of beach cleanliness it has been share with our Housekeeping Manager for further action. Thank you again for sharing your experience and we looking forward to welcoming you back again. Sincerely, Eka Handayani Guest Experience Manager

3 out of 5

not really value for money

had to change rooms due to insect infestation. Sheets weren't changed for 5 days ,staff don't seem to know what they are doing ,maybe they need more experience. They allowed people to take glass bottles of alcohol in the childrens section of pool. Notices were clearly displayed regards putting towels on beds and then leaving for 5hours and coming back,when we pointed this out to the staff they didn't seem to care and just laughed it off ,not really fair to other guests.

Posted by on 7 Dec 2014

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3 out of 5
Hätte mir etwas bessers vorgestellt von einem 4* Hotel-Resort, vorallem die Sauberkeit im Zimmer.

Posted by on 21 May 2018

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Comment from Hotel Management

3 Jun 2018 by Mercure Bali Sanur Resort

Lieber Anonymous, Danke für den Aufenthalt im Mercure Bali Resort Sanur für Ihren Urlaub in Bali. Bei Mercure bemühen wir uns, den besten Service zu bieten, da die Zufriedenheit unserer Gäste immer oberste Priorität hat. Daher ist Ihr Feedback unerlässlich, um dies zu erreichen. Wir nehmen Ihre Bedenken bezüglich der Sauberkeit unserer Zimmer zur Kenntnis und haben Ihre Anmerkungen mit unserem Housekeeping-Team als konstruktives Feedback geteilt, um ähnliche Rückmeldungen zu vermeiden und die Qualität des Service zu verbessern. Nochmals vielen Dank für das konstruktive Feedback und wir hoffen, dass wir Ihnen auch in Zukunft eine bessere Möglichkeit bieten werden, Ihnen besser zu dienen. Mit freundlichen Grüßen, Adrian Utomo Executive Assistant-Manager

2 out of 5
Das Zimmer wirkt unfreundlich sehr alt!Überal grosse Ameisen!Für den Preis kein Frühstück.Dev.kein 4 Sterne Hotel!

Posted by , from Dietikon on 10 Apr 2018

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Comment from Hotel Management

2 May 2018 by eka

Dear Meli, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We regret to know that your experience did not meet your expectation. With regards of room condition, we pleased to inform that we do continually work on improvements to the Resort, though acknowledge until a full Refurbishment occurs some elements of interior design will be in the same style. Though having said this, our extensive internal maintenance programs is drawing in to a completion and we should have replaced older mosaic tiles in 52 rooms which look very dated and are hard to maintain. This project is already 43 rooms completed. We have also changed nearly 1/5 of the Resorts bedrooms’ tiles over the last few months and more are being completed now. We are working diligently to do the best we can prior to Resort Owner’s approval for refurbishment. Once again, your feedback is truly appreciated as it greatly supports us to serve better. We hope you will give us another opportunity to serve you better in the near future. Sincerely, Adrian Utomo Executive Assistant Manager

4 out of 5

Kiva hotelli hyvällä paikalla.

Cons: Hintataso hieman korkeahko.
KIva hotelli lähellä rantaa. Ystävällinen henkilökunta.

Posted by on 19 Nov 2017

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Comment from Hotel Management

22 Nov 2017 by eka

Dear Markku on Ebookers, We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us where you enjoyed our resort, hotel location, beach, and staff friendliness. Your valuable feedback had been addressed with my entire team and I am sure this feedback will motivate all of my team to keep up their performance. Thank you again for sharing your experience, and we are looking forward to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager

5 out of 5

Immer wieder gerne!

tolles Hotel, super Zimmer... Nur das Frühstück hatte einen sehr stolzen Preis.. Ich würde das Hotel uneingeschränkt weiter empfehlen.

Posted by on 24 Feb 2016

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4 out of 5

Pientä viilausta

Hotelli oli hyvä, huoneet siistit ja ilmastointi toimi hyvin. Hotellin puutarha oli kaunis ja allasalueet mukavia. Netti pätki ja oli muutenkin aika hidas. Ravintoloissa palvelu oli välillä vähän hidasta ja sekavaa. Kaikkinensa kuitenkin hyvä valinta.

Posted by on 7 Feb 2016

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4 out of 5

Erinomainen hinta/laatu -suhde!

Erinomainen hotelli, joka oli kuitenkin edullinen. Hyvällä sijainnilla, mukava oma ranta-alue. Ainoana miinuksena oli huoneiden siivouksessa pyyhepalvelun tökkiminen, mikä johtui siitä, että pesupalvelu oli jotenkin ulkoistettu. Vaikka parina päivänä kahden viikon sisällä meiltä puuttui illalla pyyhkeet, ei se menoa haitannut ja saimme ne kuitenkin myöhemmin. Suosittelen! Jos kuitenkin menojalka vipattaa niin Sanur ei välttämättä ole bilettäjän unelma.

Posted by on 4 May 2014

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5 out of 5

Hotelli rauhallisella sijainnilla

Siisti hotelli, ystävällinen henkilökunta, sijainti hyvällä rannalla, rauhallinen ja turvallinen. Paljon eläkeläisiä.

Posted by on 23 Mar 2014

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Mercure Resort Sanur, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, A beach bar, and A poolside bar. A computer station is on site and WiFi is free in public spaces. This eco-friendly hotel also offers a free kid's club, a kids' pool and an outdoor tennis court. You'll have access to the outdoor pool at a partner property. Self parking is free. Smoking is allowed in designated areas at this 4-star Denpasar hotel.

  • 189 guestrooms or units
  • 3 levels
  • 41 buildings
  • 2 bars or lounges
  • 4842 sq ft of conference space
  • 450 sq. m of conference space
  • Built in 1988
  • Dining venue
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Denpasar (DPS-Ngurah Rai Intl.) (14.1 km / 8.7 mi)
  • Property shuttles: Free area shuttle within 2.20 km; airport shuttle
  • Parking: Free self parking

Room Amenities

Mercure Resort Sanur offers 189 forms of air-conditioned accommodation with fireplaces and minibars. Rooms open to furnished balconies or patios. 29-inch LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Fireplace
  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

The hotel hosts a free manager's reception daily.

Mercure Resort Sanur has a restaurant serving breakfast, lunch and dinner.

Sahadewa Bar – This bar is located by the pool and specialises in international cuisine. Open daily.

Breeze Bar – This bar is located on the beach and specialises in international cuisine. Happy hour is offered. Open daily.

De Lounge – This lobby lounge overlooks the garden and specialises in international cuisine. Open daily.

Late-night fare is available from room service (during limited hours).

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Safari nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Beach volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Rafting nearby
  • Boat tours nearby
  • Bicycle rentals on site
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

My Spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Spa tub in spa
  • Minimum age to access spa is 12
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers airport shuttle service (surcharge) for up to 3 guests with luggage .

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 390000 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Mercure Resort Sanur

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 200000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 160000 for adults and IDR 80000 for children (approximately)
  • Airport shuttle fee: IDR 250000 per vehicle (one way)
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: IDR 390000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Resort
  • Mercure Resort Sanur
  • Mercure Sanur
  • Accor Hotel Sanur
  • Mercure Hotel Sanur
  • Mercure Resort Sanur Bali
  • Mercure Resort Sanur Hotel Sanur
  • Mercure Resort Sanur Hotel
  • Mercure Resort Sanur Denpasar
  • Mercure Resort Sanur Hotel Denpasar

You should know

  • Mercure Resort Sanur offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.