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The Stuart Hotel, Sure Hotel Collection by Best Western

4-star property
119 London Road, Derby, England 020 3788 4841
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2.6 out of 5
See all 7 ebookers Reviews

"Nice hotel close to the center of town and where we needed to be. Accommodation was lovely and very comfortable and would like to stay there again. Th ... " More

By a verified traveller on Mon 05 Feb 2018

Points Of Interest

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Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£49* Per night/room 17 Feb - 18 Feb

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Family Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

The Stuart Hotel, Sure Hotel Collection by Best Western's good location gets good marks from our customers. During your stay, you're just a quick walk from intu Derby. Features include free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Enjoy British cuisine while dining at XS Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests speak favourably about the value of their stay and the location
  • Just a 3-minute walk from intu Derby and 5 minutes on foot from Derbion

The Stuart Hotel, Sure Hotel Collection by Best Western ratings based on 7 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Stuart Hotel, Sure Hotel Collection by Best Western

Everyone (6)
1 out of 5
I arrived at the hotel to find the window of my room open in mid October with no heating on. It was ice cold. I complained and they moved me to the room next door where the window was closed, but there was also no heating. In the morning I got a shower and there was no hot water.... So have left thoroughly frozen from my awful stay there

Posted by on 19 Oct 2019

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2 out of 5
The room was too warm, and the fan provided didn't really help. The windows didn't close properly and were maybe too thin because you could hear stuff going on outside. You could hear the guy in the next room snoring so the walls must be pretty thin. The "door" between bedroom and bathroom was coming off the rails and didnt really allow for any privacy. To be fair to the hotel, I didn't raise this with them because it was late and I was tired but regardless, this was a room they put on offer and thought it was acceptable

Posted by on 7 Jun 2019

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2 out of 5
Nice hotel a bit dated staff are ok great for 1 night as needed something ASAP. No room thermastate to control temperature cold through the night used there hairdryer to heat room :/. 2 and half *

Posted by on 5 Apr 2018

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2 out of 5

Rude staff

On arrival, we walked up to the reception in order to check-in. The reception member (shaun) picked up the telephone just as we approched the desk. He did not acknowledge that we were standing there, he didnt smile, or even tell us that he would be with us shortly. The phone call appeared to be with his “boss” as you could hear Shaun talking about various hotel related matters. This conversation carried on for over 10 minutes and not once did the staff member acknowledge us. On finishing the call, there was no apology, no welcome or greeting. He simply said “check-in?”. Very rude and unfriendly member of staff and we would not reccommend this hotel to anyone! All client facing staff should be adequately trained in communication and interpersonal skills. The hotel itself was dated, and the rooms could do with an update. We didn't book a “cosy” room as this looked very small, but the “standard” room was little better. The bathroom was a squeeze, there was little room inside and there was no fridge. Overall...poor.

Posted by , from Derby on 12 Feb 2018

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4 out of 5

Nice hotel and close to the center of town

Pros: Up market, Clean, Comfortable and the welcoming staff
Cons: The price of breakfast is to high
Location: It is situated in a prime sport in walking distance of the center of town and near pubs, restaurants and shopping mall.
Nice hotel close to the center of town and where we needed to be. Accommodation was lovely and very comfortable and would like to stay there again. The special offer in price was good too. We would normally have breakfast as well but did not as we felt that £12.00 for breakfast was a bit pricey.

Posted by , from East Midlands on 5 Feb 2018

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3 out of 5

Nice and affordable hotel in the centre of town.

This is a nice hotel in the centre of town close to all amenities. Staff were friendly and welcoming. My only disappointment came on last day. The shower of Room 309 ceased...or there was no water supply so had to have a bath instead.

Posted by , from wigan on 15 Sep 2017

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4 out of 5

Lovely

Best pillows ever! Best air con in this horrible heat. Nice clean room. Huge bed! Lovely biscuits for the morning haha :) Only downside is there isn't a lift so we had to take our bags upstairs. Was asked if we needed help but refused as it was only one flight of stairs. Overall, nice hotel and close to city center.

Posted by on 30 May 2017

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About the The Stuart Hotel, Sure Hotel Collection by Best Western

Location 119 London Road, Derby, England DE1 2QR

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 143 square feet (13 square metres) and includes conference rooms. The business-friendly The Stuart Hotel, Sure Hotel Collection by Best Western also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Derby hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 3 levels
  • 143 sq ft of conference space
  • 13 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Derby Midland Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Stuart Hotel, Sure Hotel Collection by Best Western offers 100 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. 40-inch Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Housekeeping is provided on request.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 6:00 AM to 9:00 AM.

XS Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.

Liquid Bar – On-site bar. Open daily.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at 11:00 PM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests will receive an email from the property with online check-in information. Alternatively, guests may check in by scanning a QR code at the hotel on arrival (smart phone or tablet required).

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • No lifts
  • Property Registry Number – 796307884
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 9.95 for adults and GBP 6.95 for children (approximately)
  • Uncovered self-parking fee: GBP 5 per day
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Stuart Derby
  • Best Western Stuart Hotel
  • Best Western Stuart Hotel Derby
  • Stuart Best Western
  • Stuart Hotel
  • Stuart Hotel Derby

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.