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"Staff rude unfriendly and unhelpful " More

By a verified traveller on Tue 09 Nov 2021

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Standard Double or Twin Room (Penta)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£61* Per night/room 6 Oct - 7 Oct

Room (Penta Plus)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of pentahotel Derby's great location. During your stay, you'll be within walking distance of Pride Park Stadium. Free WiFi in public areas, a free manager's reception and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy a bite to eat at pentahotel Restaurant, a brasserie that serves vegetarian cuisine
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front-desk safe, a business centre and meeting rooms
  • On-site recreation includes a 24-hour gym and a sauna
  • Guests speak favourably about the size of the guestrooms and the breakfast
  • 13 minutes by foot from Pride Park Stadium and a 2-minute drive from Derby Theatre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

pentahotel Derby ratings based on 11 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for pentahotel Derby

Everyone (2) Couples (3) Business (1) Family (2) Friends (1)
3 out of 5
Staff rude unfriendly and unhelpful

Posted by on 9 Nov 2021

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Comment from Hotel Management

13 Nov 2021 by Ashley

Hi Christopher, Thank you for your review, I am extremely saddened to hear the staff came across rude during your stay with us at Penta Derby, We will most certainly learn from this going and address this with the team. Hope to welcome you back in the future Kind regards, Ashley

4 out of 5
We had a fantastic stay for the price we paid, reception area in particular is really nice. Would happily stay again!

Posted by on 28 May 2021

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Comment from Hotel Management

3 Jun 2021 by Ashley

Dear Valued Guest, Thank you for the great review of your stay with us at pentahotels. The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit. I hope that we will see you back with us very soon. Very best regards Ashley

4 out of 5
The hotel is good I really loved it I can come back again

Posted by on 16 Sep 2019

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Comment from Hotel Management

16 Sep 2019 by Barbora

Dear Traveler, Thank you for the great review of your stay with us at pentahotels. The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit. I hope that we will see you back with us very soon. Very best regards Barbora

5 out of 5

Posted by on 31 Jul 2019

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Comment from Hotel Management

31 Jul 2019 by Barbora

Dear Traveller, thank you very much for 5* review of your stay with us. We hope you will visit us back soon. Best Regards, Barbora

5 out of 5
Great service, Great staff. Lovely room, shower and bar area.

Posted by , from Manchester on 27 May 2019

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Comment from Hotel Management

27 May 2019 by Barbora

Dear Opi, thank you very much for you positive 5* review regarding your stay in pentahotel Derby. We are absolutely delighted that you had such a pleasurable stay and enjoyed the facilities the pentahotel has to offer. It gives us great pleasure to read your kind words on our bar area, rooms, shower and great service. We look forward to welcome you back once travelling to Derby again. Very Best Regards, Barbora

5 out of 5

Convenient near the station

Friendly though unusual reception, all pleasant and a good brief stay.

Posted by , from UK on 27 Nov 2016

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4 out of 5

Welcome friendly relaxing

At first was unable to find my booking,so the lady gave us some hot drink sat us down wile she looked thro her computer, she made us feel very welcome and then after a short time booked us in, the room was clean very up to date had a nice smell,we even checkout. Late, we felt very relaxed the staff were on hand 24hrs and pleasant with it, would stay there again

Posted by on 23 Apr 2013

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4 out of 5

Clean and welcoming

The staff were friendly. I enjoyed the wet room. However the water does not drain off completely. Clean room.

Posted by on 20 Nov 2012

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4 out of 5

Above average budget getaway

Staff need some work, kept people waiting when there was no need to. They had enough staff yet all seemed to wander around. Internet is free in the reception area but not in the rooms where they have wired access. Free for 30 min and paid thereafter. This was not mentioned anywhere, I had to do some work so this affected me. It didn't work in one room and took time for them to eventually move me. Has a sauna and some gym equipment in the hotel. Also is close to the rail station, town centre and football stadium so location is fantastic.

Posted by on 15 Aug 2012

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2 out of 5

Hmmmm

When you BOOK and PAY for a hotel room for 2 nights you expect it to be available to you for those 2 nights come what may!? Apparently not! We couldn't make the first night (for personal reasons). We called them the following day to let them know that we were on my way, and the women (sorry, I mean receptionist) crowed at me, as though speaking to an eleven year old child, and in a thick brummie accent shouting,'you shoulda been here yesterday, YESTERDAY.... let me speak to my manager... my manager says it will cost ya £59 to the night'. We happily declined for three reasons. 1. It sounded like we being solicited. 2. We'd paid already. 3. No desecration was shown. £59's for a hotel room that I'd paid for in advance. Thank God we had not booked for a longer as originally planned. We ended up booking another hotel in Nottingham and we had a fantastic time there. Xx

Posted by on 28 Mar 2012

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Property Features

Pentahotel Derby offers its guests a sauna, a 24-hour fitness centre, and in-room fitness. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business centre on site. The business-friendly pentahotel Derby also features vending machine, coffee/tea in common area, and a fireplace in the lobby. You'll have access to the indoor pool at a partner property. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Derby hotel.

  • 1 building
  • 112 guestrooms or units
  • 5 levels
  • 68 sq. m of conference space
  • Built in 2009
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Pool or billiards table
  • Fireplace in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Derby (XQH-Derby Train Station) (2.2 km / 1.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pentahotel Derby offers 112 accommodations with designer toiletries and a hairdryer. This accommodation offers separate sitting areas. Beds feature Select Comfort mattresses. 42-inch Flat-screen televisions come with premium satellite channels, first-run films and pay-per-view films. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Sitting area
  • Select Comfort beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • First-run films
  • Films for purchase
  • Electric kettle
  • Hypo-allergenic bedding
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • In-room fitness
  • Toothbrush and toothpaste available

Food & Drink

The hotel hosts a free manager's reception daily.

Pentahotel Restaurant – This brasserie specialises in vegetarian cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Pentahotel Bar – On-site bar. Open 24 hours. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a sauna, a 24-hour fitness centre and in-room fitness.

Guests aged under 12 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 20 per pet, per stay, plus a deposit of GBP 20.00 per stay
  • Maximum 2 per room (weight limit: 110 lbs)
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Guests must contact this property in advance to reserve cots/infant beds

Tax ID - GB902661347

This property accepts credit cards, debit cards and mobile payments; cash is not accepted

Mobile payment options include: Apple Pay

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Air conditioning is not provided

Parties and events are allowed on site

Long-term renters welcome

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds. The tax ID number is GB902661347. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, mobile payments and Apple Pay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Air conditioning is not provided. Parties and events are allowed on site. Long-term renters welcome. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Commonly touched surfaces are cleaned with disinfectant between stays and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Ecolab (third-party expert - Global).

  • One child stays free
  • Credit card pre-authorisation
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Long-term renters welcome
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Events/parties allowed
  • LGBTQ friendly
  • Smoke detector
  • Mobile payments
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Apple Pay
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Property is not cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free: Maximum age 3
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • State tax ID - GB902661347
  • Individually wrapped food options are not available
  • Debit cards
  • Online penalty collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 16 for adults and GBP 8 for children (approximately)
  • Uncovered self-parking fee: GBP 5.00 per day
  • Pet deposit: GBP 20.00 per stay
  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Derby Encore
  • Derby Ramada
  • Derby Ramada Encore
  • Encore Derby
  • Encore Ramada Derby
  • Ramada Derby Encore
  • Ramada Encore Derby
  • Ramada Encore Hotel Derby
  • pentahotel Derby Hotel
  • pentahotel Derby
  • Ramada Encore Derby Hotel Derby
  • pentahotel Derby Hotel
  • pentahotel Derby Derby
  • pentahotel Derby Hotel Derby
  • Ramada Encore Derby Hotel Derby

You should know

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.