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"Good Points: Hotel and room were very clean, staff were friendly and welcoming, and surrounding area very beautiful. Bad Points: In room service was ... " More

By a verified traveller on Mon 12 Sep 2016

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Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£79* Per night/room 4 Jul - 5 Jul

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Privilege, Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Mercure Box Hill Burford Bridge Hotel. During your stay, you're just a quick walk from Box Hill. Free WiFi in public areas, a restaurant and a bar are available. This 4-star hotel has 57 rooms over 2 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and fridges
  • Free WiFi
  • Enjoy international cuisine while dining at Emlyn Restaurant
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the proximity to the airport and the location
  • Just a 1-minute drive from Surrey Hills and 12 minutes from Chessington World of Adventures
  • Pets welcome for a fee (restrictions apply)

Mercure Box Hill Burford Bridge Hotel ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure Box Hill Burford Bridge Hotel

Everyone (1)
3 out of 5

Pleasant Hotel close to Box Hill

Pros: Hotel is very pretty, clean and staff friendly. Easy to travel to beautiful surrounding areas of interest.
Cons: In room service needs to be improved and please stop advertising room as having Pay Movies as this is not available! Unfairly misleading when booking!
Location: Right on the foot of Box Hill. Very convenient for walkers.
Good Points: Hotel and room were very clean, staff were friendly and welcoming, and surrounding area very beautiful. Bad Points: In room service was poor and expensive for what you get. We ordered breakfast to our room and were very disappointed with very small portions and lack of condiments eg. cutlery, seasoning, serviettes....Needed to phone front desk to ask for these which subsequently took ages to arrive by which time food went cold! Also ,unlike advertised on two different websites (trivago, ebookers), there is no pay movie facility and in light that we had booked the Deluxe Suite, we overlooked a wedding celebration with a disco going on till late. Although this was no problem for ourselves, do be aware when booking on a Saturday night that a good night's sleep is unlikely!

Posted by , from Surrey on 12 Sep 2016

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About the Mercure Box Hill Burford Bridge Hotel

Location At the Foot of Box Hill, Dorking, England RH5 6BX

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi is free in public spaces. A seasonal outdoor pool, a terrace, and tour or ticket assistance are also featured at the eco-friendly Mercure Box Hill Burford Bridge Hotel. For a fee, parking is available. This 4-star Dorking hotel is smoke free.

  • 1 building
  • 57 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Gatwick Airport (LGW) (24.2 km / 15 mi)
  • Train station: Dorking Box Hill and Westhumble Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Box Hill Burford Bridge Hotel offers 57 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 6:30 AM to 9:30 AM.

Emlyn Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 20.00 per stay
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 10 per person (approximately)
  • Self-parking fee: GBP 10 per night
  • Pet fee: GBP 20.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Burford Bridge
  • Burford Bridge Hotel
  • Burford Hotel
  • Mercure Box Hill Burford Bridge
  • Mercure Box Hill Burford Bridge Dorking
  • Mercure Box Hill Burford Bridge Hotel
  • Mercure Box Hill Burford Bridge Hotel Dorking
  • Mercure Burford Bridge Hotel
  • Mercure Hotel Dorking
  • Mercure Box Hill Burford Bridge Hotel Dorking, Surrey, UK
  • Mercure Burford Bridge Boxhill Hotel Dorking
  • Mercure Box Hill Burford Bridge Hotel Hotel
  • Mercure Box Hill Burford Bridge Hotel Dorking
  • Mercure Box Hill Burford Bridge Hotel Hotel Dorking

You should know

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.