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"3 consecutive year staying at this hotel for a group of 14 going to watch the Borussia Dortmund game. You are close enough to everything (train sta ... " More

By a verified traveller on Tue 21 Feb 2017

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Hotel Description

The breakfast at Hotel Excelsior gets good marks from our customers. During your stay, you're just a quick walk from Westenhellweg Street. Enjoy features like free WiFi in public areas, plus a bar and a business centre. Built in 2014, this 4-star hotel has 54 rooms. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • All rooms offer flat-screen TVs, desks and hairdryers
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a business centre and a lift
  • Guests speak favourably about the location and the breakfast
  • Just a 4-minute drive from Signal Iduna Park and a few minutes from Westfalenhallen

Comfort Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Room (5 Persons)

Bed Count 4 Single Beds Maximum Occupancy 5 Max

Double Room Single Use

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Family Room (4 Persons)

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Comfort Double Room (3 Persons)

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Hotel Excelsior ratings based on 36 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Excelsior

Everyone (17) Business (4) Couples (4) Family (3) Friends (6) Other (2)
4 out of 5

Posted by on 29 May 2019

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4 out of 5

For what you pay, it's very good!

3 consecutive year staying at this hotel for a group of 14 going to watch the Borussia Dortmund game. You are close enough to everything (train station, stadium and town centre) Staff are pleasant and the hotel has a good bar also.

Posted by on 21 Feb 2017

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2 out of 5

Comfort Rooms my A***E!!

Pros: The lounge area was spacious with a good selection of hot and cold drinks at the bar.
Cons: STOP giving me crappy rooms!!
Location: This is the reason I've stayed here twice. The location for the Xmas Market is fantastic and has a fantastic restaurant next door.
This is the second time of visiting this Hotel and on entrance is has a Grandeur appearance......but don't be fooled as when you are assigned a COMFORT room invariably you will get a room (same this year and last year) in the basement looking out onto rubbish skips. Despite me mentioning this to a receptionist on check-in this year about this same issue last year I was still assigned a room with a view staring out onto rubbish bins!!

Posted by , from United Kingdom on 30 Nov 2016

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3 out of 5

close to town center, too much noices.

it was near midnight when we arrived there, we almost are exhausted , but the staff find a far away room for us, so we have to take 10mins to find the room. when we found only two towels for three person, but staff refused to arrange another one ,the reason is he want to go to sleep.

Posted by on 25 Sep 2016

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3 out of 5

Lovely Hotel next to shopping center

Pros: The reception decor and the staircase and the proximity to the shopping center, resturants and pubs.
Cons: Fridge in the rooms would be great and a bath tab. Don't charge for the bottle of water and if you do make it clear at check in.
Location: Resturants, pubs, shopping center
The hotel is in great location within a minute walk to many shops and a big shopping center, restaurants and pubs. Has a small car park there getting in early an advantage as you won't have to find parking on the streets. We booked family room but it was disappointing for lack of a fridge and a bath tab. The bottle of water in the room was chargeable which we did not realise until we found a welcome note and behind the note it stated the charge for the water. The hotel is on a very busy road junction, therefore a room away from the road is better. The reception decor and staircase is breathtaking, just beautiful.

Posted by on 7 Aug 2016

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4 out of 5

Very good hotel for a football break

Very good clean hotel, right in the centre of town. 4 of us had 2 twin rooms and had a good stay.

Posted by on 7 Apr 2016

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5 out of 5

One of the best weekend breaks

Being amazed about how cheap our booking was, we were questioning how great the hotel was going to be all the way right up to our hotel. The hotel has a fantastic lobby and bar area with wonderful staff who assisted us with their knowledge of the area. Once we got to our room we found a nice clean room with a lot of space regardless of booking a 4 single beds room. The bathroom was very clean and maintained which seems like a focal point when it comes to holidays or weekend breaks. There are no complaints about the hotel other than the pillows being too flat. I would recommend this hotel to others as we ended up spending most of our 3 day break in the hotel. The hotel is situated 1 minute away from the famous U-Tower and a half an hour walk from the Signal Iduna Park (Borussia Dortmund Stadium) which are the city's 2 biggest tourist attractions, and also a road behind the city centre.

Posted by on 20 Nov 2015

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5 out of 5

Student Study Tour

Hotel is very nice. We were in the economy room so basic rooms but were very clean and had all you needed

Posted by on 14 Oct 2015

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4 out of 5

Model rail trip

Have stayed at the hotel before and was very satisfied but the room we had this time was at the back of the hotel. The room did not have a fridge and the only tea provided with the kettle was camomile! The bathroom was clean and modern.

Posted by on 26 Apr 2015

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4 out of 5

Posted by on 4 Jan 2020

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Property Features

Public spaces have free WiFi. There's an onsite business centre. You can enjoy a drink at the bar/lounge. The business-friendly Hotel Excelsior also features complimentary newspapers in the lobby and a lift. Parking is available for a fee. This 4-star Dortmund hotel is smoke free.

  • 54 guestrooms or units
  • Built in 2014
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Dortmund (DTM) (12.7 km / 7.9 mi)
  • Train station: Dortmund Central Station (1 km / 0.6 mi)
  • Metro station: Westentor U-Bahn (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Excelsior offers 54 forms of accommodation with a safe and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Hypo-allergenic bedding
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

Lobby Bar – On-site bar.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

The check-in location differs from the property location. To check in, go to Hoher Wall 38 Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The check-in location differs from the property location. To check in, guests will need to go to Hoher Wall 38
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.The property affirms that it adheres to the guide to reopening holiday rentals (DTV & DFV - Germany) sanitisation guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property follows guide to reopening holiday rentals (DTV & DFV - Germany)
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A 7.5 per cent city/local tax will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: EUR 12.90 for adults and EUR 6.45 for children (approximately)
  • Self-parking fee: EUR 15.00 per day
  • Early check-in fee: EUR 15 (subject to availability)
  • Late check-out fee: EUR 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novum Hotel Excelsior Dortmund
  • Novum Hotel Excelsior
  • Novum Excelsior Dortmund
  • Novum Excelsior
  • Hotel Excelsior Hotel
  • Novum Hotel Excelsior
  • Hotel Excelsior Dortmund
  • Hotel Excelsior Hotel Dortmund

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.