4 Dec 2019 by General Manager
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager
30 Mar 2019 by General Manager
Dear Guest, Thank you for your loyalty and for taking the time to write this review. We are glad to hear that you enjoyed our breakfast, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager
20 Feb 2019 by General Manager
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager
11 Dec 2018 by General Manager
Dear Guest, Thank you very much for taking the time to share your experience regarding your recent visit to the hotel. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. As you can see from all of our great reviews, your experience is not reflective of our normally high standards of service. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager
Best Western Plus Dover Marina Hotel & Spa offers its guests a full-service spa, a health club, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 732 square feet (68 square metres) and includes conference rooms. A sauna, spa services, and a terrace are also featured at Best Western Plus Dover Marina Hotel & Spa. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This Victorian Dover hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces) , Free parking nearby
Best Western Plus Dover Marina Hotel & Spa offers 85 air-conditioned accommodations with a safe and free newspapers. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. 32-inch Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers. This Dover hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily.
Mr White's Chophouse – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Waterfront Bar – This beachfront bar specialises in international cuisine and serves lunch, dinner and light fare. Open daily.
Wheeler's Fish and Chips – This beach seafood restaurant specialises in British cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Starbucks Cafe – On-site coffee shop. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a health club, a spa tub and a sauna.
Children aged under 18 years old are not allowed in the health club, fitness facility or hot tub without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Waterfront Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a spa tub and a steam room.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property will place a credit card authorization for the cost of the 1st night for any bookings where payment for the stay will be made on site instead of at the time of booking.
Best Western Plus Dover Marina Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.