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"The room was reasonably well equipped and comfortable. However, it was a little disappointing to find the glazing held in place to a rotten timber wid ... " More

By a verified traveller on Tue 03 Dec 2019

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Hotel Description

The comfortable rooms at Best Western Plus Dover Marina Hotel & Spa get high marks from our customers. During your stay, you're just a quick walk from Dover Beach. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants. Built in 1832, this 4-star hotel has 85 rooms over 6 floors. Free WiFi and memory foam beds are available in all rooms.

  • Air-conditioned rooms with memory foam beds, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with a beachfront location at Mr White's Chophouse, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • Treat yourself to body treatments, deep-tissue massages or Ayurvedic treatments at Waterfront Spa
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the helpful staff and the beach
  • Steps from Dover Beach and a 3-minute drive from Dover Castle
  • Airport, cruise terminal and ferry terminal shuttle service available for a fee

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£63* Per night/room 17 Jul - 18 Jul

Superior Room, 1 Double Bed, Balcony, Sea View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Room, Non Smoking (1 Double & 2 Single OR 2 Double with Sofa Bed OR 3 Single)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Standard Room, 1 Double Bed, Non Smoking, Sea View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Best Western Plus Dover Marina Hotel & Spa ratings based on 16 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Plus Dover Marina Hotel & Spa

Everyone (4) Couples (5) Family (8)
3 out of 5
The room was reasonably well equipped and comfortable. However, it was a little disappointing to find the glazing held in place to a rotten timber widow frame with Duct Tape! (Room 410) Not the best "Best Western"

Posted by on 3 Dec 2019

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Comment from Hotel Management

4 Dec 2019 by General Manager

Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

4 out of 5
Enjoyed the full breakfast. Liked the.facility of.making own.waffles.

Posted by on 3 Mar 2019

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Comment from Hotel Management

30 Mar 2019 by General Manager

Dear Guest, Thank you for your loyalty and for taking the time to write this review. We are glad to hear that you enjoyed our breakfast, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

4 out of 5
Gym facilities were good and well maintained. Would have loved a swimming pool but the jacuzzi was great. Hotel room itself has a lot of character.

Posted by on 20 Feb 2019

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Comment from Hotel Management

20 Feb 2019 by General Manager

Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

3 out of 5

Posted by on 10 Dec 2018

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Comment from Hotel Management

11 Dec 2018 by General Manager

Dear Guest, Thank you very much for taking the time to share your experience regarding your recent visit to the hotel. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. As you can see from all of our great reviews, your experience is not reflective of our normally high standards of service. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

3 out of 5

Room 300

We stayed just 1 night but was more then enough. I usually give positive feedback even is something goes wrong but this hotel need a big improvement in the berdrooms. The view was great but the triple bedroom was a double with extra bed added (very uncomfortable folding bed) where my friend couldn’t sleep all night. I actually sent an email wirh specific request of 3 normal bed, but apparently they didn’t read. The floor was ridicously uneven and the TV on the wall in front of the bed that you cannot pass between without crashing into. The should’ve mount in more higher. The bedroom was very old and the shower pressure was very weak. Even the cleaning need to be refocus as the smell in room wasn’t great and as when we enter in the room I’ve found next to my bed on the floor a biscuit packaging that was from obvoulsly from previous guest. Hopefully they will read and fix something soon. However the staff was very kind and friendly. Thank you.

Posted by , from London on 26 Oct 2017

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3 out of 5

Good Location

Excellent location but old fashioned. Fair value for money. For a 4 star hotel it should offer much more than it does. I have stayed there 1 night during a trip along the South of England. Would recommend it for a short stay.

Posted by on 29 Mar 2016

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4 out of 5

Great location, friendly staff. Really enjoyed our stay

Hotel was great. Tv was on wrong wall for viewing whilst sitting in bed, everything else fine

Posted by on 1 Feb 2016

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5 out of 5

Great One Night Stay

Lovely one night stay. Lovely room & bathroom. Easy walking distance to the rail station.

Posted by on 21 Jan 2016

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4 out of 5

Super family break

A great hotel for a break exploring Dover and the surrounding area. Great location and facilities, friendly and helpful staff. The only thing that we had a problem with was the room was too hot even with a cooling fan... No hesitation to return.

Posted by on 26 Oct 2015

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4 out of 5

Great location, great value would recommend

The hotel is in a great location for the ferry port to France and the beach front. Booked for a night stay over in Dover to visit the castle and it's easy walking distance from both the railway station and the castle. Our breakfast tip is to have it in the hotel cafe not the hotel restaurant as it's cheaper and we got to sit outside overlooking the sea.

Posted by on 25 Oct 2015

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About the Best Western Plus Dover Marina Hotel & Spa

Location Dover Waterfront, Waterloo Crescent, Dover, England CT17 9BP

Renovations + Closures

The property is closed between 01 May and 31 May.

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Dover Marina Hotel & Spa offers its guests a full-service spa, a health club, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 732 square feet (68 square metres) and includes conference rooms. A sauna, spa services, and a terrace are also featured at Best Western Plus Dover Marina Hotel & Spa. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This Victorian Dover hotel is smoke free.

  • 1 building
  • 85 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 732 sq ft of conference space
  • 68 sq. m of conference space
  • Built in 1832
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: London (LGW-Gatwick) (128.1 km / 79.6 mi)
  • Train station: Dover Priory Station (1.3 km / 0.8 mi)
  • Property shuttles: Airport shuttle, cruise terminal shuttle, and ferry terminal shuttle
  • Parking: Free self parking

Room Amenities

Best Western Plus Dover Marina Hotel & Spa offers 85 forms of air-conditioned accommodation with a safe and free newspapers. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. 32-inch Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers. This Dover hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Memory foam beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

Mr White's Chophouse – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Waterfront Bar – This beachfront bar specialises in international cuisine and serves lunch, dinner and light fare. Open daily.

Wheeler's Fish and Chips – This beach seafood restaurant specialises in British cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Starbucks Cafe – On-site coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Safari nearby
  • Golfing nearby
  • Boat tours nearby
  • Fitness classes on site
  • Surfing/boogie boarding nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Yoga classes/instruction on site

Spa Services

Waterfront Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchairs available on site
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 6:00 AM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property will place a credit card authorization for the cost of the 1st night for any bookings where payment for the stay will be made on site instead of at the time of booking.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 15.95 for adults and GBP 8.50 for children (approximately)
  • Airport shuttle fee: GBP 145 per vehicle (one way)
  • Late check-out fee: GBP 30 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Dover Marina
  • Best Western Marina Dover
  • Best Western Plus Dover
  • Best Western Plus Dover Marina
  • Best Western Plus Dover Marina Hotel
  • Dover Best Western Marina Hotel
  • Dover Marina Hotel
  • Hotel Dover Marina
  • Hotel Marina Dover
  • Marina Hotel Dover
  • Best Western Dover Marina Hotel And Spa
  • Best Western Dover Marina Hotel Dover
  • BEST WESTERN PLUS Dover Marina Hotel & Spa England, UK
  • Best Western Plus Marina Hotel
  • Best Western Plus Marina
  • Best Western Dover Marina Hotel
  • BEST WESTERN PLUS Dover Marina Hotel & Spa England UK
  • Best Western Plus Dover Marina Hotel Spa
  • Best Plus Dover Marina & Dover
  • Best Western Plus Dover Marina Hotel & Spa Hotel
  • Best Western Plus Dover Marina Hotel & Spa Dover
  • Best Western Plus Dover Marina Hotel & Spa Hotel Dover

You should know

  • Best Western Plus Dover Marina Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.