12 Feb 2019 by .
Dear Valued Guest, Thank you for sharing your valuable feedback following your stay at our hotel. Please accept our sincere apologies for any inconvenience caused in regards to the points which you have raised , profile name show as anonymous we are unable to identify the stay details ,and we would appreciate it if you could share with me some further details regarding this matter. However ,we have treated your feedback with the seriousness it deserves and have conducted refresher training on our expectation with all members of the team, reiterating these expectations and with our Front Office Manager tasked at ensuring follow through is achieved. Once again thank you for feedback and we look forward welcoming you back in near future. Kind Regards, The Management Al Khoory Atrium Hotel
6 Feb 2019 by .
Dear Valued Guest , Thank you for taking the time to write a review.We were glad to know that you enjoyed the prime location of the hotel and that you acknowledged the positive elements of your stay. We make every effort to ensure your expectations are exceeded. Furthermore in regards of breakfast comment ,we can confirm that our Culinary Leader has been made aware of your feedback and is making continuous improvements to our breakfast cycle, aimed at improving the food quality delivery and we look forward to welcoming you back for another visit in the near future. Warm Regards The Management Al Khoory Atrium Hotel
25 Nov 2017 by Moataz
Thank you for your review and we really appreciate your feedback and giving us a full score! Please consider us your second home in Dubai and we look forward to your return. Have a pleasant day - Mohamed Elkahla, General Manager
29 Jun 2019 by Al Khoory Atrium Hotel
Dear Valued Guest, Thank you for the feedback on your stay at the Al Khoory Atrium Hotel At the outset please accept our apologies for the inconvenience caused during your stay where by you had a below par experience. Your concerns on arrival experience & travel desk has been taken up for improvement with the concerned teams. We promise you that you will find impacts on all the areas you have addressed. We certainly hope that keeping in view the above rationale you will give us another opportunity to serve you at the AL KHOORY ATRIUM Hotel to enable us to showcase our improved hospitality. Best regards, The Management Al Khoory Atrium Hotel
20 Apr 2019 by Al Khoory Atrium Hotel
Dear Mr.Haitham , Thank you for taking the time to write a review on online following your recent stay with us at Al Khoory Atrium Hotel .We were glad to know that you enjoyed your stay & facilities that you acknowledged the positive elements of your stay. We make every effort to ensure your expectations are exceeded and we sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. We certainly look forward of having the opportunity to welcome you back very soon. Warm Regards The Management Al Khoory Atrium Hotel
10 Mar 2019 by Al Khoory Atrium
Dear Guest, We really appreciate the detailed feedback you have given about your experience with us. We are most touched by your generous comments and glad to learn that your experience at our hotel was amazing. We thank you once again for your generous compliments and we look forward to welcome you back soon. Warm Regards, The Management Al Khoory Atrium
28 Jan 2019 by Al Khoory Atrium
Dear Valued Guest , Thank you very much for your review. We are happy to know that you have found over all service to your satisfaction as it is what we strive all times. We are looking forward to welcome you back in the future. Best regards, The Management Al Khoory Atrium
18 Aug 2018 by Mohamed Elkahla, General Manager
Cher Client merci pour les complements et nous esperons vous voir toujours parmi nous a notre Hotel AlKhoory Atrium , votre deuxieme maison a Dubai Recevez Monsieur Nos meilleures Salutations
9 Feb 2018 by -Mohamed Elkahla, General Manager
Dear Vesa, We thank you for taking time sharing your score and we really appreciate your feedback. We apologize for the inconvenience during your stay. Rest assure that the concern department will be notified in regards to this matter as we are always committed to deliver the best service as possible. We are still positive to look forward on your next stay with us!
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
The following facilities will be closed during May, June, July, August and September:
Due to COVID-19, this property’s food and beverage options may be limited.
Al Khoory Atrium Hotel offers its guests an outdoor pool, a kids' pool, a health club, and a sauna. There are 2 restaurants on site. You'll find a 24-hour business centre on site. WiFi is free in public spaces. Spa services, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Al Khoory Atrium Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Dubai hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Free self parking , Limited onsite parking
Al Khoory Atrium Hotel offers 226 forms of air-conditioned accommodation with minibars and a safe. 22-inch LED televisions come with satellite channels. Bathrooms include a bath with a deep soaking bath, bidets and complimentary toiletries. This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Spices – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
La Atrio – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Late-night fare is available from 24-hour room service.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards and cash.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.