19 Jul 2022 by Maryam Al Fardan
Dear Katherine, Thank you for taking the time to complete our survey. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Burj Al Arab Jumeirah!
18 Jun 2019 by Tristan Delmas, Hotel Manager, Burj Al Arab
Dear Guest, Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience. Kind regards,
15 Apr 2019 by Tristan Delmas, Hotel Manager, Burj Al Arab
Dear Guest, Thank you for staying with us and for sharing your rating. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience. Kind regards,
20 Aug 2019 by Tristan Delmas, Hotel Manager, Burj Al Arab
Dear Guest, Thank you for staying with us and for sharing your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience. Kind regards,
31 Oct 2017 by BAA
Dear Guest, Thank you for sharing your feedback with us following your stay with us. Kind regards, Margaret Paul General Manager Burj Al Arab
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and cabanas (surcharge). Enjoy your summer holiday at Burj Al Arab Jumeirah with a pampering treatment at the full-service spa and refreshing swim in one of the 2 indoor and 2 outdoor swimming pools. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a children's pool and a health club. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Valet parking is free. This 5-star Dubai hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free valet parking
Burj Al Arab Jumeirah offers 198 accommodations with computers and DVD players. This individually decorated and furnished accommodation has separate dining areas. Beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels and video game consoles. Guests can make use of the in-room fridges, microwaves and espresso makers. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms feature minibars (stocked with some free items) and minibars. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Gilt – Overlooking the ocean, this cocktail bar specialises in international cuisine and only serves light fare. Guests can enjoy drinks at the bar. Reservations are required.
Al Muntaha – Overlooking the ocean, this fine-dining restaurant specialises in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Sahn Eddar – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required. Open daily.
Sal – This poolside restaurant specialises in international cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
L’Olivo at Al Mahara – Overlooking the ocean, this fine-dining restaurant specialises in seafood and serves lunch and dinner. Reservations are required. Open daily.
24-hour room service is available.
A private beach, a health club and a complimentary water park are featured at the hotel. 2 outdoor swimming pools, 2 indoor swimming pools and 6 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
All guests must present valid passport or government issued photo identification at check-in.
Burj Al Arab Jumeirah offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, Barclaycard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-out is available. Each guest room is kept vacant for a minimum of 72 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Burj Al Arab Jumeirah is listed in the 2020 Condé Nast Traveller Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.