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Carlton Downtown

4-star property
Sheikh Zayed Road, Dubai, 020 3788 4841
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4.4 out of 5
Excellent!
See all 30 Ebookers Reviews

"Great place to stay great restaurant on the 44floor , recommended and will visit again " More

By a verified traveller on Sat 09 Nov 2019

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Hotel Description

Our customers tell us that they can't get enough of the sightseeing around Carlton Downtown. During your stay, you'll be within walking distance of Dubai Mall. Features include free WiFi in public areas, free valet parking and a free beach shuttle. Built in 2013, this 4-star hotel has 357 rooms over 47 floors. Each room includes amenities such as free WiFi and a deep-soaking bathtub.

  • Air-conditioned rooms with Select Comfort beds, deep-soaking bathtubs and separate sitting areas
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy international cuisine at Bayty, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with detox wraps, reflexology or body scrubs at Kirana Spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes an outdoor tennis court, a health club and a steam room
  • Guests have great things to say about the local sightseeing and the breakfast
  • 12 minutes by foot from Dubai International Financial Centre and a 3-minute drive from Dubai World Trade Centre
  • Free beach and shopping centre shuttle service

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£57* Per night/room 28 Feb - 29 Feb

Deluxe Two Bedroom Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Premium One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 7 Max

Panoramic two bed room suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Classic One Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Carlton Downtown ratings based on 30 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Carlton Downtown

Everyone (6) Couples (10) Business (1) Family (8) Other (2) Friends (3)
5 out of 5
Great place to stay great restaurant on the 44floor , recommended and will visit again

Posted by on 9 Nov 2019

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Comment from Hotel Management

13 Nov 2019 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

5 out of 5
Quick check in and out. Tidy place.good location for road and metro. Unfortunately despite the room description saying a single sofa bed was available in the room, when we asked they said an extra bed would be charged. And no-one called back to explain why sofa bed was not available

Posted by on 14 Aug 2019

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Comment from Hotel Management

18 Aug 2019 by Hosni A

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer

5 out of 5

Great hotel - will stay again

Great big and clean rooms - my third stay here and I will return. Staff at the rooftop bar were absolutely super pleasant and helpful. Hats off to them! Happy hour drinks could be a little longer than then two hours though.

Posted by , from london on 22 Apr 2017

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Comment from Hotel Management

26 Apr 2017 by Hosni A - Group Managing Director, Carlton Hotels

Dear Amit, Thank you for your stay at Carlton Downtown Hotel. It is great to know that you had a chance to try our Zephyr Rooftop Lounge. It is the perfect time to unwind and relax. I hope that you'll visit us again soon. Kind regards,

5 out of 5

top hotel in DIFC

Great inside and location for business travellers wanting to be near DIFC

Posted by , from London on 12 Dec 2016

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4 out of 5

Mostly positive

Check-in was efficient but unenthusiastic, room was comfortable and a perfectly reasonable gym with great views. Downsides would be self parking, the location of which isn't obvious and house keeping who decided that as I had set the do not disturb sign on the door, they should call and ask when I'd like the room serviced. I guess they don't consider 3 ringing telephones to be a disturbance.

Posted by on 27 Nov 2014

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5 out of 5

Lovely stay

We stayed at the Warwick hotel for 8 nights. It's in a great location, a bank and the metro are 2 minutes walk away. The Dubai Mall is located a short taxi ride away and only costs about 10 AED. The staff are very friendly and always had a smile for you. The pool area is on the top floor and provide towels. Breakfast is a buffet type with lots of choice and the World on 44 restaurant is also nice. The only problem we had was at check in. We had an early flight and the room wasn't ready when we arrived. However the room we were given was perfect up on the 33rd floor with a good view of the Burj Kalifa. I would recommend a stay at the Warwick Hotel!

Posted by on 22 Nov 2014

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4 out of 5

Posted by on 4 Jan 2020

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Comment from Hotel Management

5 Jan 2020 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

5 out of 5
Magnifique je le recommande fortement d’ailleurs e vais y retourner sans autre

Posted by on 19 Dec 2019

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Comment from Hotel Management

23 Dec 2019 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

4 out of 5
C’est la 3e fois que je m’y rends (avant Warwick) Juste déçue je demande 3 mois avant une chambre lits séparés vue sur la Burj Khalifa car 60 ans de ma belle-sœur et pas eue! Seulement chambre avec un grand lit. Donc pas prise. Le jour de son anni ils auraient pu offrir un plat de fruits ou autre, pas très avenant pour un 4* . Si non personnel réception et piscine très sympa.

Posted by on 28 Nov 2019

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Comment from Hotel Management

28 Nov 2019 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at Carlton Hotels. We appreciate your invaluable feedback and have been taken into account. We would like to make our sincere apologies for any inconvenience caused to you during your stay. We hope to offer you a better experience the next time you stay with us. Sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

5 out of 5
Tout simplement magnifique! Je recommande vivement cet hôtel

Posted by on 8 Sep 2018

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Comment from Hotel Management

10 Sep 2018 by Hosn Abdelhadi

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

About the Carlton Downtown

Location Sheikh Zayed Road, Dubai, 7143

Property Features

Carlton Downtown offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and a limo/town car service. A health club, a nightclub, and a sauna are also featured at the family-friendly Carlton Downtown. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Dubai hotel.

  • 1 building
  • 357 guestrooms or units
  • 47 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2013
  • Nightclub
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (12.3 km / 7.6 mi)
  • Metro station: Financial Centre Station (0.3 km / 0.2 mi)
  • Property shuttles: Free beach shuttle and shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Carlton Downtown offers 357 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and designer toiletries. This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Sitting area
  • Select Comfort beds
  • Deep-soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.

Bayty – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours.

Deli Grind – This delicatessen only serves light fare. Guests can enjoy drinks at the bar. Open daily.

Jimmy Wickets – On-site sports bar. Happy hour is offered. Open daily.

Zephyr – This rooftop bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Yoga classes/instruction on site

Spa Services

Kirana Spa has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

  • Number of treatment rooms 6
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Thai massage
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per night.

Pets

  • Pets and service animals are not allowed at Carlton Downtown

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • One child stays free
  • Noise-free rooms not guaranteed
  • No pets or service animals allowed
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 99 for adults and AED 49.50 for children (approximately)
  • Airport shuttle fee: AED 157 per vehicle (one-way)
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Warwick Hotel
  • Hotel Warwick Dubai
  • Carlton Downtown Hotel
  • Warwick Dubai Hotel
  • Carlton Downtown Hotel Dubai
  • Carlton Downtown Dubai
  • Warwick Dubai
  • Warwick Hotel Dubai
  • Carlton Downtown Hotel
  • Carlton Downtown Dubai
  • Carlton Downtown Hotel Dubai

You should know

  • Carlton Downtown offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.