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4.4 out of 5

"Great place to stay great restaurant on the 44floor , recommended and will visit again " More

By a verified traveller on Sat 09 Nov 2019

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Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£99* Per night/room 3 Feb - 4 Feb

Deluxe Two Bedroom Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Premium One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Panoramic two bed room suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Classic One Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Panoramic Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

The breakfast at Carlton Downtown gets high marks from our customers. During your stay, you'll be within walking distance of Dubai Mall. Features include free WiFi in public areas, free valet parking and a free beach shuttle.

  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy international cuisine at Bayty, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with facials, Ayurvedic treatments or Swedish massages at Kirana Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests speak favourably about the size of the guestrooms and the proximity to public transport
  • 9 minutes by car from Dubai Mall and 12 minutes from Burj Khalifa
  • Free beach and shopping centre shuttle service

Carlton Downtown ratings based on 29 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Carlton Downtown

Everyone (7) Couples (9) Business (1) Family (7) Other (1) Friends (3)
5 out of 5
Great place to stay great restaurant on the 44floor , recommended and will visit again

Posted by on 9 Nov 2019

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Comment from Hotel Management

13 Nov 2019 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

5 out of 5
Quick check in and out. Tidy place.good location for road and metro. Unfortunately despite the room description saying a single sofa bed was available in the room, when we asked they said an extra bed would be charged. And no-one called back to explain why sofa bed was not available

Posted by on 14 Aug 2019

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Comment from Hotel Management

18 Aug 2019 by Hosni A

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer

5 out of 5

Great hotel - will stay again

Great big and clean rooms - my third stay here and I will return. Staff at the rooftop bar were absolutely super pleasant and helpful. Hats off to them! Happy hour drinks could be a little longer than then two hours though.

Posted by , from london on 22 Apr 2017

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Comment from Hotel Management

26 Apr 2017 by Hosni A - Group Managing Director, Carlton Hotels

Dear Amit, Thank you for your stay at Carlton Downtown Hotel. It is great to know that you had a chance to try our Zephyr Rooftop Lounge. It is the perfect time to unwind and relax. I hope that you'll visit us again soon. Kind regards,

5 out of 5

top hotel in DIFC

Great inside and location for business travellers wanting to be near DIFC

Posted by , from London on 12 Dec 2016

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4 out of 5
Grosse geräumige Zimmer, Frühstück Buffet ok aber keine grosse Abwechslung. Sonst alles o.k.

Posted by , from Wetzikon on 3 Dec 2021

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Comment from Hotel Management

8 Dec 2021 by OG

Sehr geehrte/r Giuseppe, Danke dass Sie unser Gast waren und uns so wundervoll beurteilt haben. Wir hoffen Sie bald wieder im Carlton Downtown Hotel begrüßen zu können. Mit freundlichen Grüßen, Front Office Manager

4 out of 5

Posted by on 2 Mar 2020

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Comment from Hotel Management

2 Mar 2020 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

4 out of 5

Posted by on 4 Jan 2020

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Comment from Hotel Management

5 Jan 2020 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

5 out of 5
Magnifique je le recommande fortement d’ailleurs e vais y retourner sans autre

Posted by on 19 Dec 2019

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Comment from Hotel Management

23 Dec 2019 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

4 out of 5
C’est la 3e fois que je m’y rends (avant Warwick) Juste déçue je demande 3 mois avant une chambre lits séparés vue sur la Burj Khalifa car 60 ans de ma belle-sœur et pas eue! Seulement chambre avec un grand lit. Donc pas prise. Le jour de son anni ils auraient pu offrir un plat de fruits ou autre, pas très avenant pour un 4* . Si non personnel réception et piscine très sympa.

Posted by on 28 Nov 2019

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Comment from Hotel Management

28 Nov 2019 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at Carlton Hotels. We appreciate your invaluable feedback and have been taken into account. We would like to make our sincere apologies for any inconvenience caused to you during your stay. We hope to offer you a better experience the next time you stay with us. Sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

5 out of 5
Tout simplement magnifique! Je recommande vivement cet hôtel

Posted by on 8 Sep 2018

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Comment from Hotel Management

10 Sep 2018 by Hosn Abdelhadi

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Property Features

Carlton Downtown offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and a limo/town car service. A health club, a nightclub, and a sauna are also featured at the family-friendly Carlton Downtown. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Dubai hotel.

  • 1 building
  • 357 guestrooms or units
  • 47 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2013
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Metro station: Financial Centre Station (0.3 km / 0.2 mi)
  • Property shuttles: Free beach shuttle and shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Carlton Downtown offers 357 accommodations with minibars and a safe. This accommodation offers separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 22-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Sitting area
  • Select Comfort beds
  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer available
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.

Bayty – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours.

Deli Grind – This delicatessen only serves light fare. Guests can enjoy drinks at the bar. Open daily.

Jimmy Wickets – On-site sports bar. Happy hour is offered. Open daily.

Zephyr – This rooftop bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

An outdoor tennis court and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Yoga classes/instruction on site

Spa Services

Kirana Spa has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

  • Number of treatment rooms 6
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Thai massage
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Carlton Downtown offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 157.0.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Carlton Downtown

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free: Maximum age 4
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 79 for adults and AED 39.5 for children (approximately)
  • Airport shuttle fee: AED 157 per vehicle (one-way)
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Warwick Hotel
  • Hotel Warwick Dubai
  • Carlton Downtown Hotel
  • Warwick Dubai Hotel
  • Carlton Downtown Hotel Dubai
  • Carlton Downtown Dubai
  • Warwick Dubai
  • Warwick Hotel Dubai
  • Carlton Downtown Hotel
  • Carlton Downtown Dubai
  • Carlton Downtown Hotel Dubai

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.