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"Location! Décor! Comfort! Overall, excellent hotel.! " More

By a verified traveller on Mon 13 May 2019

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Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Single Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

During your stay at Carlton Palace Hotel, you'll be within walking distance of Al Ghurair Centre. Free WiFi in public areas, free valet parking and a free shopping centre shuttle are available.

  • Free Wi-Fi in some public areas
  • Free valet parking and self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute drive from Gold Souk and 10 minutes from Dubai Mall
  • Free shopping centre shuttle service

Carlton Palace Hotel ratings based on 22 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Carlton Palace Hotel

Everyone (10) Couples (5) Business (2) Family (3) Friends (2)
4 out of 5

Posted by on 23 Nov 2019

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Comment from Hotel Management

23 Nov 2019 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

5 out of 5
Location! Décor! Comfort! Overall, excellent hotel.!

Posted by on 13 May 2019

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Comment from Hotel Management

16 May 2019 by hosni abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi

4 out of 5

Posted by on 19 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

4 out of 5

lovely hotel not too far from most malls

staff worked very well all staff could not do enough for you,

Posted by on 22 Jan 2017

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Comment from Hotel Management

25 Jan 2017 by Hosni Abdelhadi

Dear Sir / Madam, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind words of appreciation with regards to your stay with us. We were pleased to note that you appreciated the hotel facilities and services of our hotel, your encouraging review will help us constantly to improve our services. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

5 out of 5

Second Honeymoon!!

We thoroughly enjoyed our stay with this hotel, staff were so helpful, very good with local knowledge of the area too! Food was excellent, breakfast was great in that it differed each morning. Rooms and facilities were spotless, comfort was paramount. The rooftop pool was wonderful-a piece of heaven each day! The bar and the music was very relaxing as for the belly dancing, well we can leave that to one s own imagination! during our stay we felt we were treated like royalty, we could not praise staff and hotel enough!

Posted by on 6 Nov 2013

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5 out of 5

perfect hotel

The hotel is lovely and so are the staff they can't do enough for you. Me and My husband had the best holiday ever and plan to return to this hotel again The staff are so friendly and helpful The roof top swimming pool Is so relaxing and very clean the room was spotless and so was the rest of the hotel It was my husbands birthday the day we arrived we dropped are bags in the room and went for a walk around the hotel and when we returned to our room they had left a birthday cake on the table with a candle saying happy birthday my husband was so pleased as he hadn't even told them it was his birthday they must have realised when we checked in I love this hotel and we will be going back We have stayed in a lot of hotels around the world but this is the only one which has really impressed me

Posted by on 8 Sep 2012

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4 out of 5

Posted by on 15 Jan 2020

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Comment from Hotel Management

15 Jan 2020 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

3 out of 5

Posted by on 29 Jan 2019

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Comment from Hotel Management

30 Jan 2019 by H

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

4 out of 5

Posted by on 29 Jan 2019

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Comment from Hotel Management

30 Jan 2019 by H

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

2 out of 5

Posted by on 30 Nov 2018

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Comment from Hotel Management

4 Dec 2018 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

About the Carlton Palace Hotel

Location Al Maktoum Street, Dubai,

Property Features

Carlton Palace Hotel offers its guests a kids' pool, an outdoor pool, a health club, and a sauna. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business centre, meeting rooms, and limo/town car service are available. A nightclub, spa services, and tour or ticket assistance are also featured at the luxury Carlton Palace Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 212 guestrooms or units
  • 11 levels
  • 3 dining venues
  • Conference rooms
  • Built in 1997
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Separate living room
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Metro station: Al Rigga Station (0.7 km / 0.4 mi)
  • Property shuttles: Free shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Carlton Palace Hotel offers 212 accommodations with minibars and a safe. Televisions come with satellite channels. Bathrooms include a bath, dressing gowns, slippers and designer toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Bathtub
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

Al Shindagah – This coffee shop serves breakfast, lunch and dinner. Open 24 hours.

Al Diwan – This restaurant specialises in Middle Eastern cuisine and only serves dinner.

Sketch – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner.

Al Sharq – On-site bar.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include massages.

  • Number of treatment rooms 2
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Carlton Palace Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Carlton Palace Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 77 for adults and from AED 35 for children
  • Airport shuttle fee: AED 105 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Metropolitan
  • Dubai Metropolitan Palace
  • Metropolitan Dubai
  • Metropolitan Dubai Palace
  • Metropolitan Palace
  • Metropolitan Palace Dubai
  • Metropolitan Palace Hotel
  • Metropolitan Palace Hotel Dubai
  • Palace Dubai
  • Hotel Metropolitan Palace
  • Metropolitan Palace Dubai Hotel
  • Carlton Palace Hotel Dubai
  • Carlton Palace Hotel
  • Carlton Palace Dubai
  • Carlton Palace
  • Carlton Palace Hotel Hotel
  • Carlton Palace Hotel Dubai
  • Carlton Palace Hotel Hotel Dubai

You should know

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.