"staff worked very well all staff could not do enough for you, " More

By a verified traveller on Sun 22 Jan 2017

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Hotel Description

Our customers tell us they enjoy the comfortable rooms at Carlton Palace Hotel. During your stay, you'll be within walking distance of Al Ghurair Centre. Features include free WiFi in public areas, free valet parking and a free shopping centre shuttle. Built in 1997, this 5-star hotel has 212 rooms over 11 floors. Enjoy your stay with amenities like free WiFi and satellite TV channels in each room.

  • Air-conditioned rooms with separate living rooms, 24-hour room service and satellite TV
  • Free WiFi
  • Free valet parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have good things to say about the accommodation for the overall comfort and nice bathrooms
  • Just a 4-minute drive from Al Ghurair Centre and 10 minutes from Dubai Creek
  • Free shopping centre shuttle service

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£58 per night

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Single Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Carlton Palace Hotel ratings based on 18 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Carlton Palace Hotel

Everyone (5) Business (3) Couples (5) Family (3) Friends (2)
4 out of 5

lovely hotel not too far from most malls

staff worked very well all staff could not do enough for you,

Posted by on 22 Jan 2017

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Comment from Hotel Management

25 Jan 2017 by Hosni Abdelhadi

Dear Sir / Madam, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind words of appreciation with regards to your stay with us. We were pleased to note that you appreciated the hotel facilities and services of our hotel, your encouraging review will help us constantly to improve our services. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

5 out of 5

Second Honeymoon!!

We thoroughly enjoyed our stay with this hotel, staff were so helpful, very good with local knowledge of the area too! Food was excellent, breakfast was great in that it differed each morning. Rooms and facilities were spotless, comfort was paramount. The rooftop pool was wonderful-a piece of heaven each day! The bar and the music was very relaxing as for the belly dancing, well we can leave that to one s own imagination! during our stay we felt we were treated like royalty, we could not praise staff and hotel enough!

Posted by on 6 Nov 2013

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5 out of 5

perfect hotel

The hotel is lovely and so are the staff they can't do enough for you. Me and My husband had the best holiday ever and plan to return to this hotel again The staff are so friendly and helpful The roof top swimming pool Is so relaxing and very clean the room was spotless and so was the rest of the hotel It was my husbands birthday the day we arrived we dropped are bags in the room and went for a walk around the hotel and when we returned to our room they had left a birthday cake on the table with a candle saying happy birthday my husband was so pleased as he hadn't even told them it was his birthday they must have realised when we checked in I love this hotel and we will be going back We have stayed in a lot of hotels around the world but this is the only one which has really impressed me

Posted by on 8 Sep 2012

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3 out of 5


The hotel was ok but they went back on their word and we had to pay an extra £200 for a third party even though they had agreed it would be no extra cost and this conversation was recorded by our travel agent. The bath robes were torn on one occasion and had pink lipstick on another where they obviously did not wash them. Also be prepared for house keeping disturbing you at 9am on the dot and the phone to keep ringing on the hour every hour if you have a message from 2 days ago. Also the Sketch bar in the hotel asks for identification even if you are only eating [...]

Posted by on 13 Aug 2009

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2 out of 5

Posted by on 30 Nov 2018

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Comment from Hotel Management

4 Dec 2018 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

5 out of 5
Kamel et Samira superbe accueille de l’équipe surtout de ’hicham ét Adam

Posted by , from Paris on 14 Nov 2018

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Comment from Hotel Management

15 Nov 2018 by Hosni Abdelhadi

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

5 out of 5
It was a very good Time in this Hotel. The Hotel staff was very Nixe.

Posted by on 28 Aug 2017

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5 out of 5

Tres bon hôtel

Service de qualité et hôtel à proximité des transports Un peu de bruit lié aux travaux à côté de l'hôtel mais pas gênant

Posted by , from geneve on 12 Feb 2017

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2 out of 5

0815 - Enttäuschend auf der ganze Linie

Location: Nähe Dubai Creetk - aber an der Shaik Al Maktoum Strasse, ohne jeglichen nützlichen Geschäfte oder Restaurantsauswahl in der Nähe
Zimmer wohl Mitte der 70er stehen geblieben; Bar auf dem Dach und Pool noch aus den 60er ... mind. der Architektur und vom Zustand her Glutenfreies Essen ist unbekannt - und konnte dann nach 3 Tagen immer noch nicht fürs Frühstück organisiert werden, obwohl in jedem besseren Supermarkt in Dubai solches Essen gefunden werden kann ....

Posted by on 6 Nov 2016

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4 out of 5

Had a fantastic stay

This is a brilliant place to stay, beautiful hotel with waterfountain inside and a swimming pool on the rooftop. Unfortunately the internet WiFi is not free and you have to buy cards to make use of it. Roomservice is perfect !! and all staf are giving you so much respect and the best hospitality to make your stay very comfortable.

Posted by on 7 Aug 2015

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About the Carlton Palace Hotel

Location Al Maktoum Street, Dubai,

Property Features

Carlton Palace Hotel offers its guests an outdoor pool, a kid's pool, a health club, and a spa tub. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. A business centre and a limo/town car service are available. A nightclub, a sauna, and a rooftop terrace are also featured at the luxury Carlton Palace Hotel. A round-trip airport shuttle (available 24 hours) is available for a fee. Valet parking is free.

  • 1 building
  • 212 guestrooms or units
  • 11 levels
  • 3 dining venues
  • Built in 1997
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Separate living room
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free valet parking


  • Airport: Dubai (DXB-Dubai Intl.) (6 km / 3.7 mi)
  • Metro station: Al Rigga Station (0.7 km / 0.4 mi)
  • Property shuttles: Free shopping centre shuttle; airport shuttle
  • Parking: Free valet parking

Room Amenities

Carlton Palace Hotel offers 212 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate living rooms. Televisions come with satellite channels. Bathrooms include a bath, a complimentary bathrobe, complimentary slippers and designer toiletries. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Living room
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Bathtub
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Al Shindagah – This restaurant serves breakfast, lunch and dinner. Open 24 hours.

Al Diwan – This restaurant specialises in Middle Eastern cuisine and only serves dinner.

Sketch – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner.

Al Sharq – On-site bar.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Parasailing nearby
  • Golf lessons available nearby
  • Personal motorised watercraft on site


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at noon
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Fees may apply. Contact the property in advance to make arrangements.

A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom. For further details, please contact the property using the information contained in your confirmation email.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per night.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.


Guests will be asked to pay the following charges at the property:

  • Tourism fee: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 75.00 per person (approximately)
  • Airport shuttle fee: AED 100 per vehicle (one way)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Palace Hotel Dubai
  • Carlton Palace Hotel
  • Carlton Palace Dubai
  • Carlton Palace
  • Hotel Metropolitan Palace
  • Metropolitan Palace Dubai

You should know

  • Carlton Palace Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.