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"Awesome experience But need to improve Room Services. And Remove the Limitation of must having Coffee to be in swimming pool or. Beer must in any N ... " More

By a verified traveller on Wed 24 Oct 2018

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Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Carlton Tower Hotel. During your stay, you're just a quick walk from Deira Twin Towers Shopping Centre. Enjoy features like free WiFi in public areas, free valet parking and a free shopping centre shuttle. This 4-star hotel has 158 rooms over 11 floors. All rooms offer free WiFi and cable TV channels.

  • Air-conditioned rooms with 24-hour room service, cable TV and minibars
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre and a sauna
  • Guests have great things to say about the helpful staff and the location
  • 6 minutes by car from City Centre Deira and 7 minutes from Gold Souk
  • Free shopping centre shuttle service

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£49* Per night/room 5 Mar - 6 Mar

Junior Suite

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Room (Budget)

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Deluxe Room (Creek View)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Junior Suite Creek View

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Carlton Tower Hotel ratings based on 5 verified reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Carlton Tower Hotel

Everyone (4)
5 out of 5
Awesome experience But need to improve Room Services. And Remove the Limitation of must having Coffee to be in swimming pool or. Beer must in any Night club. No Easy leisure was available. Everything was bound to food and Money charge

Posted by , from Pakistan on 24 Oct 2018

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Comment from Hotel Management

29 Oct 2018 by Reybie

Dear Mr. Sikandar, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Reybie Iting Front Office Manager

4 out of 5

overall for location and views the hotel is great

overall for location and views the hotel is great, but the room attendant left a lot to be desired, we were a couple in the room , but the room was set for 1 person ( glasses,cup toiletries etc ) we had to keep asking for the additional items , and what we received varied day by day . there was but shells and other debris on the floor that remained throughout our stay (12 days ) we made the attendant aware but nothing changed . we have stayed here several times and each time there has been maintenance issues but tove fare they do eventually resolve them !

Posted by , from worthing uk on 12 Jan 2018

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Comment from Hotel Management

19 Jan 2018 by Juliet

Dear Valued Guest Thank you for choosing to stay at The Carlton Tower Hotel Also, we appreciate you for taking the time to give invaluable feedback. I would like to offer our sincere apologies for your inconvenience. I have discussed the matter with the Department Head concerned and I am much alarmed that such issue was not communicated and rectified immediately. I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to welcome you back soon. Yours sincerely, Hosni Abdelhadi CEO , Carlton Hotels And Suites

4 out of 5

Posted by on 2 Jan 2020

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Comment from Hotel Management

6 Jan 2020 by Reybie

Dear Sir/Madam, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Reybie Iting Front Office Manager

2 out of 5
Guter Standort. Für 1DH kommt man mit dem Wassertaxi auf die andere Seite. Das Hotel hat im besten Fall 3 Sterne verdient. Würde fast

Posted by on 29 Jan 2019

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2 out of 5
Rähmä, ei näkynyt eurosport kanava televisiosta p

Posted by , from Vantaa on 28 Feb 2018

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Comment from Hotel Management

13 Mar 2018 by Reybie

Dear Mr. Rahman, Thank you for choosing to stay at The Carlton Tower Hotel Also, we appreciate you for taking the time to give invaluable feedback. I would like to offer our sincere apologies for any inconvenience. I have discussed the matter with the Department Head concerned and we will look into this matter. I would like to assure you that the necessary improvements for the near future. We hope to welcome you back soon. Yours sincerely, Hosni Abdelhadi CEO , Carlton Hotels And Suites

About the Carlton Tower Hotel

Location Baniyas Street, Dubai, 1955

Property Features

Carlton Tower Hotel offers its guests an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is free in public spaces. There's an onsite business centre. A nightclub, spa services, and a terrace are also featured at the business-friendly Carlton Tower Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Dubai hotel.

  • 158 guestrooms or units
  • 11 levels
  • 2 dining venues
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (7.1 km / 4.4 mi)
  • Metro station: Baniyas Square Station (0.7 km / 0.5 mi)
  • Property shuttles: Free shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Carlton Tower Hotel offers 158 forms of air-conditioned accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

La Marguerite – This restaurant serves breakfast, lunch and dinner.

Arbat – On-site theme restaurant.

Cafe De Creek – On-site café.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ski lessons available nearby
  • Golf lessons available nearby

Spa Services

  • Swedish massage
  • Number of treatment rooms 3
  • Thai massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Airport transport is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 12:30 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 1000 per stay
  • A tax is imposed by the city: AED 15 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 68 per person (approximately)
  • Airport shuttle fee: AED 105 per room (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Hotel Tower
  • Carlton Tower
  • Carlton Tower Dubai
  • Carlton Tower Hotel
  • Carlton Tower Hotel Dubai
  • Hotel Carlton Tower
  • Carlton Tower Hotel Dubai
  • Carlton Tower Hotel Hotel
  • Carlton Tower Hotel Dubai
  • Carlton Tower Hotel Hotel Dubai

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.