"Nice hotel, very good transport services near by, Metro within walking distance, bus stops near hotel, plenty of taxis at hotel. Great pool staff espe ... " More

By a verified traveller on Sun 25 Mar 2018

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Hotel Description

Our customers tell us they enjoy the overall value at Citymax Bur Dubai. During your stay, you'll be within walking distance of BurJuman Mall. Enjoy features like free WiFi in public areas and free self-parking, plus 3 restaurants. Built in 2010, this 3-star hotel has 691 rooms over 7 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the value of their stay and the proximity to public transport
  • 6 minutes by car from BurJuman Mall and 7 minutes from Dubai Museum

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
£35 per night

Family Room, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Citymax Bur Dubai ratings based on 13 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Citymax Bur Dubai

Everyone (7) Couples (3) Business (1) Family (1) Friends (1)
3 out of 5

Nice basic hotel. Close to metro and bus stops.

Pros: Location, and it has most things you might need.
Location: No tourist sites near hotel, plenty of shops,supermarkets, good transport links so no real problem getting anywhere.
Nice hotel, very good transport services near by, Metro within walking distance, bus stops near hotel, plenty of taxis at hotel. Great pool staff especially Danilo. There is some building work near hotel but at this moment in time you don't really notice as it's just the ground work.

Posted by on 25 Mar 2018

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Comment from Hotel Management

7 May 2018 by Satish Nambiar

Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are glad to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. Your kind appreciation for the staff has been duly conveyed. Please accept our apologies for the inconveniences that have caused you during your stay. We do hope that you will give us the opportunity to exceed your expectations on your next visit and we look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager

3 out of 5

Nice Hotel, but Breakfast was Chaotic.

Pros: The restaurant and bars available.
Cons: Breakfast seating arrangements and quality.
The Hotel was clean an comfortable, but the bathroom fit out was of poor quality. There was no system for breakfast seating and table clearance. The breakfast food quality was not so good.

Posted by on 13 Feb 2017

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Comment from Hotel Management

30 Jan 2018 by Satish Nambiar

Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are happy to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. Please accept our apologies for the inconveniences that have caused you during your stay. We do hope that you will give us the opportunity to exceed your expectations on your next visit and we look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager

5 out of 5

Good location and frendly staff

Good stay with free wifi, enjoyed the bar down stairs and would defiantly stay at city max again..

Posted by , from UK on 7 Aug 2016

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Comment from Hotel Management

5 Oct 2016 by Satish Nambiar

Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are delighted to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. We look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager

5 out of 5

Great value for money! Stunning holiday!

We had a very short stay: really worth staying there! Hotel was clean and everything you need with friendly, helpful staff. Gym and pool are very nice. We did the Hop-on-hop-off bus tour, enjoyed the city, went up the Burj Khalifa, and did all the boat trips. The Miracle Garden was beautiful!!

Posted by on 8 Apr 2016

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4 out of 5

Good stay

Very efficient at check in although the hotel was busy, good location and staff very helpful.

Posted by on 15 Jan 2016

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4 out of 5

Unwelcoming Staff and Service

Unwelcoming Staff: My friend first checked in as the booking was made under her name. The unseasoned staff kept my friend who visited me from abroad waiting for more than 30 minutes, asking my information even though the booking confirmation ticket wrote that the check in must be made under the name of my friend. Poor maintenance service: The air conditioner was broken so I asked for the maintenance. One guy came up to our room, checked something in the toilet and then said everything would work and left. It turned out nothing was fixed. Noise: It has a club downstairs which made noise until 3 a.m. Moreover, staff walking along the corridor were speaking outloud so that we could even hear in the room what they said.

Posted by on 21 Sep 2015

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4 out of 5

Bur Dubai

City Max hotel was an excellent centraly based location to stay at, this was our second time in Dubai we previously stayed in Deira but found the City Max hotel an excellent choice. The food and choices available in the hotel were fine and all the staff were very attentative and helpfull. I would reccomend this hotel for your stay in Dubai as it provides excellent value for money.

Posted by on 19 Mar 2012

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4 out of 5
Huoneet/ wc vois olla tilavampia. Hotellin palvelut ok.

Posted by on 31 Dec 2018

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Comment from Hotel Management

18 Feb 2019 by Rohit Sharma

Dear Guest, Thank you for the feedback on your stay at Citymax Hotel Bur Dubai! We are happy to know that you had an average stay with us. Please note that our room and bathroom sizes are larger than required by the tourism authority on 3-star hotels in Dubai; however, we do understand your sentiment on the sizes and apologize for the same. Moreover, we are a mid-market hotel and as per policy, we do not offer bathrobes, sleepers and complimentary toiletries such as dental kits & shaving kits; however, other essential toiletries can be purchased in Room Service for a minimal fee. We look forward to welcoming you back to Citymax Hotel Bur Dubai in the near future. Warm Regards, Rohit Sharma General Manager

4 out of 5
Günstiges Stadthotel mit Shuttle zum Strand, Metro und Einkaufscenter in der Nähe, sehr sauberer Zimmerservice mit Extras

Posted by , from Effretikon Schweiz on 13 Nov 2018

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3 out of 5

Günstiges Hotel in der Nähe von allem

Sehr sauber und ein sehr zuvorkommendes Personal. Die Musik unten im Club verursachte Schwierigkeiten beim Einschlafen.

Posted by , from Schweiz on 8 Apr 2018

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Property Features

Citymax Bur Dubai offers its guests an outdoor pool and a fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is free in public spaces. Tour or ticket assistance, multilingual staff, and gift shops/newsstands are also featured at Citymax Bur Dubai. Limited free parking is available on a first-come, first-served basis. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 3-star Dubai hotel.

  • 1 building
  • 691 guestrooms or units
  • 7 levels
  • 3 dining venues
  • Built in 2010
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Gift shop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (10.6 km / 6.6 mi)
  • Parking: Free self parking

Room Amenities

Citymax Bur Dubai offers 691 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished. 32-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit and a hairdryer. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones.

  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

CityCafe – This restaurant serves breakfast, lunch and dinner.

Claypot – This theme restaurant serves lunch and dinner.

Sizzling Wok – This theme restaurant only serves dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is 18

Special check-in instructions:

A tourism fee is imposed by the city and collected at the property. The fee is AED 10 for the first bedroom per night, and increases by AED 10 per night for each additional bedroom. For further details, please contact the property using the information contained in your confirmation email.

Per local law, all guests staying at this hotel must present a valid original passport, Emirates ID (for UAE residents), or original National ID card from the following GCC countries: Kuwait, Bahrain, Oman, Saudi Arabia, and Qatar. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Citymax Bur Dubai

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No pets or service animals allowed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: AED 20 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 48 for adults and AED 24 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citymax Bur Dubai Hotel
  • Citymax Bur Hotel
  • Citymax Bur Dubai
  • Citymax Bur
  • Citymax Bur Dubai Hotel Dubai

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.