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"Nice hotel, very good transport services near by, Metro within walking distance, bus stops near hotel, plenty of taxis at hotel. Great pool staff espe ... " More

By a verified traveller on Sun 25 Mar 2018

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Hotel Description

Our customers tell us they enjoy Citymax Bur Dubai's good location. During your stay, you'll be within walking distance of BurJuman Mall. Features include free WiFi in public areas and free self-parking, plus 3 restaurants. Built in 2010, this 3-star hotel has 691 rooms over 7 floors. Enjoy your stay with amenities like an LCD TV and a safe in each room.

  • All rooms offer 24-hour room service, LCD TVs and free bottled water
  • Free WiFi in some public areas
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include concierge services, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the value of their stay and the location
  • Just a 2-minute drive from BurJuman Mall and a few minutes from Dubai Museum

Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max
£50* Per night/room 1 Mar - 2 Mar

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Inter-Connecting Rooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Citymax Bur Dubai ratings based on 16 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Citymax Bur Dubai

Everyone (8) Couples (4) Business (1) Family (1) Friends (1)
1 out of 5
They can start buy telling the truth about the reviews of the hotel the hotel we this stayed in was not what the pictures made it out to be it was riddled in dampness the bathroom flooded and slosnesrly set fire to the lights the air conditioning didn't work place was so dirty the pool water was filthy and the customer service was terrible and do in professional we had to b moved 3 times into different hotel rooms i had a terrible flight and terrible hotel experience.

Posted by on 20 Sep 2019

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3 out of 5

Nice basic hotel. Close to metro and bus stops.

Pros: Location, and it has most things you might need.
Location: No tourist sites near hotel, plenty of shops,supermarkets, good transport links so no real problem getting anywhere.
Nice hotel, very good transport services near by, Metro within walking distance, bus stops near hotel, plenty of taxis at hotel. Great pool staff especially Danilo. There is some building work near hotel but at this moment in time you don't really notice as it's just the ground work.

Posted by on 25 Mar 2018

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Comment from Hotel Management

7 May 2018 by Satish Nambiar

Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are glad to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. Your kind appreciation for the staff has been duly conveyed. Please accept our apologies for the inconveniences that have caused you during your stay.We do hope that you will give us the opportunity to exceed your expectations on your next visit and we look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager

3 out of 5

Nice Hotel, but Breakfast was Chaotic.

Pros: The restaurant and bars available.
Cons: Breakfast seating arrangements and quality.
The Hotel was clean an comfortable, but the bathroom fit out was of poor quality. There was no system for breakfast seating and table clearance. The breakfast food quality was not so good.

Posted by on 13 Feb 2017

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Comment from Hotel Management

30 Jan 2018 by Satish Nambiar

Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are happy to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. Please accept our apologies for the inconveniences that have caused you during your stay. We do hope that you will give us the opportunity to exceed your expectations on your next visit and we look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager

5 out of 5

Good location and frendly staff

Good stay with free wifi, enjoyed the bar down stairs and would defiantly stay at city max again..

Posted by , from UK on 7 Aug 2016

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Comment from Hotel Management

5 Oct 2016 by Satish Nambiar

Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are delighted to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. We look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager

5 out of 5

Great value for money! Stunning holiday!

We had a very short stay: really worth staying there! Hotel was clean and everything you need with friendly, helpful staff. Gym and pool are very nice. We did the Hop-on-hop-off bus tour, enjoyed the city, went up the Burj Khalifa, and did all the boat trips. The Miracle Garden was beautiful!!

Posted by on 8 Apr 2016

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4 out of 5

Good stay

Very efficient at check in although the hotel was busy, good location and staff very helpful.

Posted by on 15 Jan 2016

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4 out of 5

Unwelcoming Staff and Service

Unwelcoming Staff: My friend first checked in as the booking was made under her name. The unseasoned staff kept my friend who visited me from abroad waiting for more than 30 minutes, asking my information even though the booking confirmation ticket wrote that the check in must be made under the name of my friend. Poor maintenance service: The air conditioner was broken so I asked for the maintenance. One guy came up to our room, checked something in the toilet and then said everything would work and left. It turned out nothing was fixed. Noise: It has a club downstairs which made noise until 3 a.m. Moreover, staff walking along the corridor were speaking outloud so that we could even hear in the room what they said.

Posted by on 21 Sep 2015

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4 out of 5

Bur Dubai

City Max hotel was an excellent centraly based location to stay at, this was our second time in Dubai we previously stayed in Deira but found the City Max hotel an excellent choice. The food and choices available in the hotel were fine and all the staff were very attentative and helpfull. I would reccomend this hotel for your stay in Dubai as it provides excellent value for money.

Posted by on 19 Mar 2012

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4 out of 5
Price-performance is fine. Location is good and easy to reach. Rooms has been renovated rather well.

Posted by on 16 Jan 2020

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5 out of 5

Posted by on 12 Nov 2019

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Property Features

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is free in public spaces. A fitness centre, tour or ticket assistance, and gift shops/news stands are also featured at the business-friendly Citymax Bur Dubai. Limited free parking is available on a first-come, first-served basis. For a fee, the property may offer extended parking privileges after check-out.

  • 691 guestrooms or units
  • 7 levels
  • 3 dining venues
  • Built in 2010
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Lift

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (9 km / 5.6 mi)
  • Parking: Free self parking

Room Amenities

Citymax Bur Dubai offers 691 forms of accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished. 32-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

CityCafe – This buffet restaurant serves breakfast, lunch and dinner.

Claypot – This theme restaurant serves lunch and dinner.

Sizzling Wok – This theme restaurant only serves dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Per local law, all guests staying at this hotel must present a valid original passport, Emirates ID (for UAE residents), or original National ID card from the following GCC countries: Kuwait, Bahrain, Oman, Saudi Arabia, and Qatar. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Citymax Bur Dubai

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No pets or service animals allowed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 10 for the first bedroom per night, and increases by AED 10 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 60 for adults and AED 30 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citymax
  • Citymax Bur Dubai
  • Citymax Dubai Bur
  • Citymax Hotel
  • Citymax Hotel Dubai Bur
  • Citymax Bur Dubai Hotel Dubai
  • Citymax Bur Dubai Hotel
  • Citymax Bur Hotel
  • Citymax Bur
  • Citymax Bur Dubai Hotel
  • Citymax Bur Dubai Dubai
  • Citymax Bur Dubai Hotel Dubai

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.