4.9 out of 5

"Great location over looking the creek. The room was very comfortable and had lots of little extras that made our stay special. The staff were really f ... " More

By Thomas Y. on Tue 23 Jun 2015

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Hotel Description

Our customers tell us that they enjoy the spacious rooms at Crowne Plaza Festival City. During your stay, you're just a quick walk from Dubai Festival City Mall. You'll find features such as free self-parking, plus a full-service spa and an outdoor pool. This 5-star hotel has 316 rooms over 19 floors. All rooms offer free WiFi and plasma TVs.

  • Air-conditioned rooms with 24-hour room service, plasma TVs and minibars
  • Free WiFi
  • Free self-parking
  • Enjoy Mediterranean cuisine and a poolside location while dining at Zaytoun
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Indulge with body scrubs, massages or manicures and pedicures at Spa InterContinental
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour health club, a steam room and a sauna
  • Guests like the accommodation for the cleanliness, spaciousness and overall comfort
  • Within a 10-minute walk of Dubai Festival City Mall and Festival Center

Superior Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max
£53 per night

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, View (DUBAI CREEK VIEW)

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Superior Suite (High Floor)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed, View (CREEK VIEW)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crowne Plaza Festival City ratings based on 12 verified reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Festival City

Everyone (1) Couples (7) Family (2) Other (1) Friends (1)
5 out of 5

Great hotel

Great location over looking the creek. The room was very comfortable and had lots of little extras that made our stay special. The staff were really friendly and went out of their way to please. Breakfast was varied and catered to all tastes, although we were a little concerned at booking as it said limited selection and seemed expensive we were glad we went for it in the end. We also spent a couple of evenings in the Belgian Cafe, we hadn't intended to eat there but were very pleasantly surprised and would thoroughly recommend it for the entertainment and the food. All in all a great hotel and we would definitely return!

Posted by on 23 Jun 2015

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4 out of 5

Excellent Hotel

Great hotel with excellent facilities. Far enough from the city centre to be quiet, however close enough to all main attractions around the city. The pools are shared between the hotel and the Intercontinental Hotel next door. The pools are excellent with plenty of sun loungers. The attendants were very helpful, providing towels and making excellent cocktails. Breakfast was a bit overpriced (110 AED) but the Festival City shopping mall is joined to the Intercontinental hotel, and there are plenty of restraints, cafes, etc there where you can buy breakfast for a lot less.

Posted by on 26 Feb 2012

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5 out of 5

Great New Year Break

Lovely new hotel, with friendly efficient staff, fantastic rooms. Comfy beds giving a great nights sleep. Pool area enjoyable for a relaxing time overlooking the creek. Overall an ideal location next to Festival City Mall with the Hard Rock Cafe & Jamie's Italian Restaraunt, two of the best close by. The hotels, Belgium Beer Cafe was great for a meal and a few drinks sitting outside under the stars listening to the singer. Overall a fantastic New Year Break.

Posted by on 15 Jan 2012

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5 out of 5
War einen sehr schöner Aufenthalt nur der Ausflug der wir im Hotel gebucht haben war sehr teuer und nicht empfehlenswert

Posted by on 12 Mar 2018

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5 out of 5

Hotelli, josta helppo pääsy Festival City ostoskes

Pros: Henkilökunta, Dubai Creek näkymät, Festival Cityn läheisyys
Location: Ostoskeskus Festival City lähellä. Viereisen hotellin terassilta näkee valoshown Dubai Creekin lahdella.
Henkilökunta tosi ystävällistä. Jopa Ramadanin aikaan belgialainen ravintola oli auki; klo 19 jälkeen myös ulkoterassi aukaistiin ja sielläkin alkoholia tarjoiltiin ihan normaalisti. Terassilta on upeat näkymät Dubai Creek'lle. Toivomuksestamme saimme siirrettyä poislähtöä 2 tunnilla. Dubain keskustaan pääse hyvin, sillä takseja on käytössä paljon.

Posted by , from Fujairah, UAE on 8 Jun 2017

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5 out of 5

Séjour en couple

Excellent séjour. L'hôtel est magnifique. Chambre luxueuse. Salle de sport, piscine, jacuzzi, hammamm, sauna. Le personnel est d'une extrême gentillesse. Pour une visite de quelques jours, l'hôtel est situé un peu à l'extérieur. Nous perdons un peu de temps pour se rendre au centre. Uniquement par taxi car la ligne de métro est trop loin.

Posted by on 1 Mar 2016

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5 out of 5

Super Preis-Leistung

Tolle pool Landschaft mit Whirlpool mit Aussicht auf die Skyline Downtown Dubai. Tolle Ausstattung. Das Hotel hat mich sehr überzeugt. Einziger Negativpunkt ist die Lage. Nicht sehr Zentral gelegen und man ist auf Taxis angewiesen. HardRock Café und ShoppingCenter ist immerhin gleich nebenan. Flughafen ist auch in 5 bis 10 min erreichbar. Kann ich nur weiterempfehlen.

Posted by on 12 Jan 2016

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5 out of 5

Unbelievable sunset from room 1447

The services and infrastructure is excellent. The only things is dat the location is too far from the metro. You have to take a taxi, but that costs only 10 DH

Posted by on 16 Dec 2014

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5 out of 5

Tolles Businesshotel

Das Crowne Plaza Festival City ist ein neues Hotel mit wunderschönen, gepflegten Zimmern. Das Personal ist aufmerksam und freundlich, auch ohne das obligatorische Trinkgeld. Wir waren das erste Mal in diesem Hotel, um meinen Geburtstag zu feiern-an diesem Tag stand eine ausgezeichnete Geburtstagstorte im Zimmer!!! Wir können dieses Hotel uneingeschränkt empfehlen, ich möchte nur zu bedenken geben dass die Lage in der Festival City ein wenig "weg vom Schuß ist"-man braucht immer ein Taxi, Shuttleservice gibt es nicht, und auch keine Kooperation mit einem Strandhotel (aber eine wunderschöne Pool-Landschaft).

Posted by on 28 Apr 2013

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5 out of 5

Schöne Ferien

sehr nettes Personal,super Frühstück,tolle Poolanlage,Internet gratis,

Posted by on 4 Jan 2013

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About the Crowne Plaza Festival City

Location Dubai Festival City, Dubai,

Property Features

Crowne Plaza Festival City offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and a limo/town car service are available. There are 11 meeting rooms available. A kid's pool, a hot tub, and a sauna are also featured at the luxury Crowne Plaza Festival City. Free self parking is available. This 5-star Dubai hotel is smoke free.

  • 316 guestrooms or units
  • 19 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)


Available in all rooms: Free WiFi


Free self parking , Valet parking (surcharge) , Free parking nearby


  • Airport: Dubai (DXB-Dubai Intl.) (5.1 km / 3.1 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Crowne Plaza Festival City offers 316 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. Plasma televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary slippers and a bidet. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Zaytoun – This poolside restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Belgian Beer Cafe Dubai – This bar serves brunch, lunch and dinner.

Skyline Lounge – This brasserie is located by the pool. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.

Mazar Lounge – This Cafe specialises in international cuisine and only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

  • Golfing nearby

Spa Services

Spa InterContinental has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Prenatal massage
  • Spa tub in spa
  • Number of treatment rooms 10
  • Minimum age to access spa is 16
  • Couples treatment rooms
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies


  • Check-in time ends at 3 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 22


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 180.0 per stay.
  • Cribs (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available


Guests will be asked to pay the following charges at the property:

  • Tourism fee: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 120 per person (approximately)
  • Valet parking fee: AED 27 per night
  • Rollaway bed fee: AED 180.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Festival City Hotel Dubai
  • Crowne Plaza Festival City Hotel
  • Crowne Plaza Festival City
  • Crowne Plaza Dubai Festival City Hotel Dubai

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.