4.1 out of 5

"Awesome stay at dukes Dubai from checkin to check out the staff were amazing, room was very clean and had balcony with good view , Gbr restaurant brea ... " More

By a verified traveller on Wed 18 Apr 2018

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Hotel Description

Our customers tell us they enjoy the sightseeing around DUKES Dubai Hotel - Palm Jumeirah. During your stay, you'll be close to Emirates Golf Club. Free WiFi in public areas, free valet parking and 3 restaurants are available. This 5-star hotel has 506 rooms over 15 floors. All rooms offer free WiFi and LED TVs.

  • Air-conditioned rooms with 24-hour room service, LED TVs and coffee/tea makers
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Great British Restaurant, one of the property's 3 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, a health club and a playground
  • Guests have good things to say about the accommodation for the overall comfort and low noise level
  • 9 minutes by car from Dubai Marina Mall and 11 minutes from Emirates Golf Club

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
£127 per night

Superior Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room Twin with Private Beach Access

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

SKY STUDIO with Club lounge access

Bed Count 1 King Bed Maximum Occupancy 2 Max

SKY one bedroom with Club lounge access

Bed Count 1 King Bed Maximum Occupancy 4 Max

DUKES Dubai Hotel - Palm Jumeirah ratings based on 20 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DUKES Dubai Hotel - Palm Jumeirah

Everyone (18)
3 out of 5
The restaurant by the beach/pool was extremely slow, with either the staff ignoring you or forgetting to bring your order. All other staff were above average.

Posted by on 14 Dec 2018

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Comment from Hotel Management

19 Dec 2018 by Executive Office

Dear Guest, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to hear there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations and so we would greatly appreciate speaking with you and the feedback you gave above. It is our genuine wish to retain you as our guest, and as such we welcome the chance to discuss your comments with you personally. You can reach our Executive Office where we hope to hear from you further, assuring you of our best attention at all times. Kind regards,

1 out of 5

Posted by on 1 Dec 2018

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Comment from Hotel Management

13 Dec 2018 by Executive Office

Dear Guest, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations and so we would greatly appreciate speaking with you and the feedback you gave above. It is our genuine wish to retain you as our guest, and as such we welcome the chance to discuss your comments with you. If it is not too much to ask please also feel free to share with us any suggestions you may have for us to take into consideration. Kind regards,

5 out of 5

Posted by on 3 Nov 2018

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Comment from Hotel Management

12 Nov 2018 by Tristan De La Porte Du Theil

Dear Guest, Thank you for giving us perfect ratings and taking the time to share this review. We look forward to welcoming you back for many more flawless stays in the future. Kind regards, Tristan De La Porte Du Theil General Manager

5 out of 5
Amazing hotel and setting! Really enjoyed our stay, it was so clean and modern! The staff could not be more helpful if they tried! Loved our room and felt like we were living in luxury for our stay!

Posted by , from Ireland on 1 Nov 2018

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Comment from Hotel Management

12 Nov 2018 by Tristan De La Porte Du Theil

Dear Guest, What a remarkable feedback! Thank you for taking the time to distinguish all these pleasant aspects of our property in your review. We are most happy that you found your stay perfect and luxurious. We'd love to welcoming you back very soon! Kind regards, Tristan De La Porte Du Theil General Manager

5 out of 5

Amazing hotel

Awesome stay at dukes Dubai from checkin to check out the staff were amazing, room was very clean and had balcony with good view , Gbr restaurant breakfast was amazing will definitely be staying at dukes again .

Posted by , from manchester on 18 Apr 2018

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Comment from Hotel Management

21 Apr 2018 by GRM

Dear Arshed, Thank you for leaving such a positive feedback both on Expedia and Tripadvisor. We are delighted to read that you have thoroughly enjoyed every aspect of your stay at DUKES Dubai. We look forward to welcoming you back to our hidden Gem in a very near future. Kind regards, Violeta Telich Guest Relations Manager.

4 out of 5
Hübsches Hotel mit eine sehr gute Strandlage Service am Strand war schlecht

Posted by on 3 Jan 2019

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Comment from Hotel Management

10 Jan 2019 by Executive Office

Dear Guest, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to hear there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations and so we would greatly appreciate speaking with you and the feedback you gave above. It is our genuine wish to retain you as our guest, and as such we welcome the chance to discuss your comments with you personally. You can reach our Executive Office, where we hope to hear from you further, assuring you of our best attention at all times. Kind regards,

5 out of 5

Posted by on 29 Dec 2018

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Comment from Hotel Management

9 Jan 2019 by Executive Office

Dear Guest, Thank you for choosing to stay at Dukes Dubai and we truly appreciate the time you took to write a review. We hope to welcome you back in the future. Kind regards,

4 out of 5
Für Strandferien gutes Hotel. Für Ausflüge ins Zentrum, ca. 30 Min. Fahrt.

Posted by on 10 Dec 2018

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Comment from Hotel Management

13 Dec 2018 by Executive Office

Dear Guest, Thank you for choosing to stay at Dukes Dubai and we truly appreciate the time you took to write a review. It means a lot to us that you had a memorable stay. I hope your next visit back to your “home base in Dubai” is just around the corner, and certainly we all look forward to welcoming you back soon. Kind Regards,

5 out of 5
A very beautiful and friendly hotel with a delicious restaurant at the top.

Posted by on 20 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Executive Office

Dear Guest, Thank you for choosing to stay at Dukes Dubai Palm, and we truly appreciate the time you took to write a review. We are most delighted to know that you enjoyed our dining outlet Khyber. It would be our pleasure to welcome you back soon! Kind regards,

5 out of 5

Das Hotel ist sehr zu empfehlen!

Das Hotel ist sehr sauber, das Personal sehr freundlich das essen ist sehr gut. Drausen vor dem eingang ist immer ein angstellter der dir ein ( Taxi besorgt ) doch es ist kein Taxi privat fahrer die verlangen sehr viel für die fahrt egal wohin deshalb wartet ihr lieber auf ein richtiges Taxi wo von der stadt ist kommt immer wieder eins da zahlt ihr nehmlich 3 mal weniger. Die Taxis in Dubai sind sehr günstig. Sonst ist das Hotel Top nur zu empfehlen.

Posted by , from Schweiz on 3 Sep 2018

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About the DUKES Dubai Hotel - Palm Jumeirah

Location Palm Jumeirah, Dubai, 120015

Property Features

Step outside to unwind on the sandy beach. After a day at the beach, enjoy amenities at DUKES Dubai Hotel - Palm Jumeirah such as the marina, the free kids' club and the outdoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. Public spaces have free WiFi. This luxury hotel also offers a kid's pool, a health club and a terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 506 guestrooms or units
  • 15 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

DUKES Dubai Hotel - Palm Jumeirah offers 506 forms of air-conditioned accommodation with a safe and complimentary bottles of water. 55-inch LED televisions come with satellite channels. Bathrooms include a complimentary bathrobe, complimentary slippers, a bidet and complimentary toiletries. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.

Great British Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

West 14 – This steakhouse specialises in American cuisine and serves lunch and dinner.

Khyber – This restaurant specialises in Indian cuisine and only serves dinner.

DUKES Bar – On-site bar.

24-hour room service is available.

Nearby Activities

A private beach, a marina and a health club are featured at the hotel. An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 135 per person (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Guests may experience noise disturbance due to nearby construction work.