23 Mar 2022 by Fairmont Dubai
Dear Peter, At the Fairmont Dubai, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your inadequacies and constructive critics and we do apologize for all the inconsistencies that you witnessed. Please, be assured that the necessary corrective measures will be taken accordingly in order to avoid any similar situations in the future. We are eager to regain your confidence during another occasion if you gave us that chance. Warm regards, Fairmont Dubai
26 Jan 2020 by Kind Regards, Fairmont Dubai Team
Dear valued guest, Thank you for taking the time to share your feedback and concerns with us. We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. We truly hope to have the chance to welcome you back again in the future, in order to ensure that your expectations will be exceeded.
11 Jan 2020 by Kind regards, Fairmont Dubai Team
Dear Valued guest, Thank you for taking the time to share your positive feedback with us. We are glad to learn that your overall stay at our hotel was enjoyable and we are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Dubai. We look forward to welcoming you back soon for another memorable experience.
20 Oct 2019 by Kind Regards, Hotel Manager
Dear Guest, Thank you for taking the time to share your positive feedback with us. We are glad to learn that your overall stay at our hotel was enjoyable and we look forward to welcoming you back soon for another memorable experience.
19 Mar 2019 by Hotel Manager
Dear Anonymous, Thank you for taking the time to share your positive feedback with us. We are glad to learn that your overall stay at our hotel was enjoyable and we look forward to welcoming you back soon for another memorable experience.
10 Mar 2022 by Fairmont Dubai
Dear valued guest, Thank you for sharing the feedback of your recent visit to our hotel and we look forward to welcome you again in the near future. Best regards, Fairmont Family
30 Dec 2019 by Kind regards, Fairmont Dubai Team
Dear valued guest, Thank you for taking the time to share your positive feedback with us. We are glad to learn that your overall stay at our hotel was enjoyable and we look forward to welcoming you back soon for another memorable experience.
1 Aug 2019 by Hotel Manager
Dear Guest, Thank you for taking the time to share your positive feedback with us. We are glad to learn that your overall stay at our hotel was enjoyable and we look forward to welcoming you back soon for another memorable experience. Kind Regards,
10 Apr 2018 by Hotel Manager
Dear R, Thank you very much for this great review. We are extremely happy to read that you enjoyed your stay and our facilities at Fairmont Dubai and that you met the outstanding service our Colleagues are known for. We look forward to welcoming you again soon. Kind regards, Hotel Manager
22 Jan 2018 by Hotel Manager
Dear Fleur, Thank you for taking the time to share your review with us. We are glad to learn that your overall stay at our hotel was enjoyable. We hope to welcome you back again soon. Best Regards, Hotel Manager
The property will be renovating from 1 June 2022 to 30 June 2022 (completion date subject to change). The following areas are affected:
Guests will have access to the following alternative facilities during the renovation:
During renovations, the hotel will make every effort to minimise noise and disturbance.
Fairmont Dubai offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a health club and a sauna. There are 12 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and A poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 11227 square feet (1043 square metres) and includes conference centres. A kids' pool, spa services, and a library are also featured at the luxury Fairmont Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This 5-star Dubai hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Free self parking , Free valet parking
Fairmont Dubai offers 394 accommodations with minibars and laptop-compatible safes. This accommodation offers separate dining areas. Beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries. This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11:30 AM.
Dokuz – This poolside restaurant specialises in Turkish cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered.
Noire, Dining in the dark – This restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open selected days.
Cascades – This buffet restaurant specialises in international cuisine and serves breakfast and lunch. Open daily.
The Exchange Grill – This steakhouse only serves dinner. Reservations are required. Open daily.
Trophy Room – This sports bar specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Late-night fare is available from 24-hour room service.
2 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Wellbeings Holistic Healing has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests must follow local laws and visitor policies.
Fairmont Dubai offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Travel Pledge.
