4.5 out of 5

"The hotel was large, clean, beautiful and the staff was friendly. " More

By a verified traveller on Wed 20 Dec 2017

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Hotel Description

Our customers tell us they enjoy the comfortable rooms at Fairmont The Palm. During your stay, you'll be close to Jumeirah Beach. You'll find features such as free WiFi in public areas and free valet parking, plus 4 outdoor pools. Built in 2012, this 5-star hotel has 381 rooms over 10 floors. Free WiFi and deep-soaking bathtubs are available in all rooms.

  • Air-conditioned rooms with balconies, deep-soaking bathtubs and 24-hour room service
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine with a beachfront location at Mashrabiya Lounge, one of the property's 10 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the 4 outdoor pools
  • Treat yourself to manicures and pedicures, massages or body scrubs at Willow Stream Spa
  • Services include babysitting, a kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, a health club and a steam room
  • Guests have good things to say about the accommodation, from cleanliness and comfy beds to overall comfort and nice bathrooms
  • 8 minutes by car from The Walk and 8 minutes from Dubai Marina
  • Airport drop-off shuttle service available for a fee

Room, 1 King Bed, Non Smoking, City View (Fairmont Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max
£105 per night

Room, 1 King Bed, City View, Executive Level (Fairmont Gold)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, City View, Executive Level (Fairmont Gold)

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Room, 1 King Bed, Sea View, Executive Level (Fairmont Gold)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fairmont King, Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fairmont Queen, Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Fairmont The Palm ratings based on 77 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fairmont The Palm

Everyone (32) Couples (24) Business (1) Family (11) Friends (3)
3 out of 5

Posted by on 31 Dec 2018

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Comment from Hotel Management

1 Jan 2019 by Hotel Management

Dear Valued Guest, thank you for your 3* feedback. We would like to apologize that we were unable to meet your expectations. We hope to be able to welcome you back in the future

5 out of 5

Posted by on 25 Dec 2018

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Comment from Hotel Management

29 Dec 2018 by Hotel Management

Dear Valued Guest, thank you for your 5* feedback. We look forward to the pleasure of welcoming you again soon. Sincerely, Mark Sawkins General Manager Fairmont The Palm

2 out of 5
Hotel and staff were excellent and can’t fault them, room was superb. However, and this overshadows all the above, the works on the beach far exceed the description provided prior to booking. They are not adjacent to the property, they are directly in front, the noise is not intermittent, it is constant - the hotel staff told us work was 24hrs a day! This really changes the feel of the hotel, probably 50% of the beachfront of the hotel are taken up by the works and to get through to the beach you have to walk through the building site. Furthermore the pools and the beach are surrounded by partitions to block out views of the works which look pretty poor. Appreciate the works are not the fault of the hotel but they need to be more honest and upfront so people are aware. Literally every guest we spoke to (or overheard!) said they felt the warnings were very insufficient and not clear. When the works are finished it’ll be a lovely place, but at the moment the building works ruin the ambience of the hotel, if you want a relaxing peaceful stay this is not the place for you.

Posted by on 3 Dec 2018

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Comment from Hotel Management

6 Dec 2018 by Hotel Management

Dear Valued Guest, While we are happy to know that you appreciated our hotel and services, we sincerely regret to note of your disappointment on the on-going construction at the beach of the hotel. We understand that this may have caused disturbance which unfortunately is beyond our control. We have all the necessary measures in place to provide our usual high standard level of service to minimize the impact of the surroundings. We hope that the experience made will not withhold you from returning to the hotel as we already looking forward to welcome you back with us in the near future. Sincerely, Mark Sawkins General Manager Fairmont The Palm

5 out of 5

Nice hotel close to the beach

Pros: Luxurious and everything worked properly, great breakfast – expensive but worth the money
Cons: Build the beach ready – well that obviously will happen
Location: Dubai itself offers a lot to do and to see – I recommend.
The hotel was large, clean, beautiful and the staff was friendly.

Posted by , from Kerava Finland on 20 Dec 2017

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Comment from Hotel Management

20 Dec 2017 by Mark Sawkins

Dear Jukka, It was so great to know that you had such an amazing stay at Fairmont The Palm and I would like to thank you for taking the time to share your experience with us. It was a pleasure to read your review and to see that in such few words you were able to show how much you enjoyed our hotel, food offerings, friendly staff and appreciated our services. Thank you once again for recommending us to other travelers and I really hope to have the pleasure of welcoming you back to the hotel in the not too distant future. Sincerely, Mark Sawkins General Manager Fairmont The Palm

5 out of 5

Luxe hotel, private beach

Beautiful hotel, very calm and peaceful. Amazing breakfast buffet! Lovely private beach and a selection of pools. Not too far in on the palm so more easily accessible than some of Palm Jumeira hotels. Very friendly staff.

Posted by , from UK on 7 Nov 2017

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Comment from Hotel Management

10 Nov 2017 by Mark Sawkins

Dear Ebookers, Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Sincerely, Mark Sawkins General Manager Fairmont The Palm

5 out of 5

Excellent hotel, close to everything

ideally located hotel! close to many main attractions such as Burj Kalifa, JBR, Marina and so on. The hotel experience was amazing, every employee was lovely and cared for you. Hotel catered to everything we needed and had a private beach and pools. There was alot of safety present too with life guards and security guards being present. Would definately go again with the whole family! could not fault.

Posted by , from UK on 17 Oct 2017

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Comment from Hotel Management

22 Oct 2017 by Mark Sawkins

Dear Nagra , Thank you very much for choosing Fairmont The Palm and taking the time to share your kind feedback. I am really glad that you appreciated our service, facilities and amenities. We are truly honored to be a part of your memorable experience. Fairmont The Palm team already looks forward to your return visit! Sincerely, Mark Sawkins General Manager Fairmont The Palm

5 out of 5

Amazing hotel, fantastic views, close to the beach

Excellent experience, best hotel i have visited. they were caring and accomodated our every need. Quick access to private beach and pools as well as restaurants. Privacy was given when needed and room service available 24/7. definitely a recommended hotel.

Posted by , from UK on 17 Oct 2017

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Comment from Hotel Management

22 Oct 2017 by Mark Sawkins

Dear Pav, Thank you very much for your review and for recommending us to other travelers. It is great to hear that you enjoyed your stay and that you had the opportunity to experience great hospitality that our team is so proud to provide. I will ensure your comments are shared with the entire Fairmont The Palm Team. We hope to see you soon! Sincerely, Mark Sawkins General Manager Fairmont The Palm

4 out of 5

Great hotel and stunning location...but no free wifi

My girlfriend and I were really looking forward to our stay at Fairmont the Palm. After a busy night waiting to check into our rooms (and rudely queue jumped by an Indian family-no surprises there) the experience was first class. The room was spacious with a splendid king-sized bed, spacious shower and bath facilities and balcony too. Room service was first class, and the gym and changing rooms (a mini hotel I'd describe it as) were even more beyond my expectations. There are plenty of places to eat and drink within the hotel, especially the Cigar Room and the Seafood Grill. My biggest gripe would be having to pay £10 a day to use the hotel wifi. EVERY other hotel in Dubai (even Jumeirah ) has free wifi. Can the hotel reply to me explaining why the Fairmont charges for wifi??

Posted by on 20 Mar 2016

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4 out of 5

The worst check-in experience, but great service after a poor start

Agreed early check-in wasn't available, we compromised to accept a 'smoking' room instead of a non-smoking room, after the 20 minute check-in process (the longest I've ever experienced) we were presented with a room that wasn't made up or cleaned from the previous occupants (hence the 1 star rating). The staff promptly gave us a free upgrade as the process fell well below their own standards. The total 45 minute process from check-in to receiving an acceptable room set back our pre-event photo shoot to the point that we didn't have time for the planned beach shots, one of the main reasons for picking the hotel. This aside the event staff were very professional and experienced that helped make our evening a great event. They just need to work on reception.

Posted by on 31 Aug 2014

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5 out of 5

Fairmont The Palm

Lovely hotel in a unique position on the palm. The views looking back across to the skyscrapers at night is special. The pools and beach are perfect. The restaurants are outstanding with both food and service top notch. But what makes this hotel great is every single member of staff we encountered was so helpful and they will go out of their way to accommodate you in your requests. It seems that all restaurant and bar staff have taken a built in Wikipedia on their subject matter. Go and have a drink with Olsen in the Cigar Bar to mesmerise you with his knowledge and skills for a cocktail or an unknown worldly spirit/liqueur concoction. Only went in for a quick beer and 5 hours later we stumbled out worse for wear. Be warned that if you want to 'pop out' for something else to eat or top up on other sundries...there is nothing else around within walking distance, always a taxi ride, cheap as they are, I found it a little annoying. The hotel claims it has a shop but it only good for postcards and tat.

Posted by on 17 Aug 2014

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About the Fairmont The Palm

Location Palm Jumeirah, Dubai,

Property Features

Step outside to unwind on the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Fairmont The Palm, you can cool off in one of the 4 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a health club, a steam room and a garden. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 381 guestrooms or units
  • 10 levels
  • 10 dining venues
  • Built in 2012
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools -4
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (32.4 km / 20.1 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free valet parking and self parking

Room Amenities

Fairmont The Palm offers 381 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies. 40-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Espresso maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.

Mashrabiya Lounge – This beachfront lobby lounge specialises in international cuisine and serves breakfast, lunch, dinner and light fare.

Flow Kitchen – Overlooking the garden, this family restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Frevo – This restaurant specialises in Brazilian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Seagrill Bistro – This beachfront seafood restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Little Miss India – Overlooking the garden, this fine-dining restaurant specialises in Indian cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

A private beach, a health club and complimentary bicycles are featured at the hotel. 4 the outdoor swimming pools are on site along with a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Free bicycles on site
  • Golfing nearby
  • Kayaking on site
  • Yoga classes/instruction on site

Spa Services

Willow Stream Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom. For further details, please contact the property using the information contained in your confirmation email.

Beach enhancements are underway along the trunk of Palm Island, adjacent to this property. During this time, guests may experience intermittent noise disturbance and some views may be obstructed. The hotel continues to operate as normal, offering beach access, 4 swimming pools, and landscaped gardens. For more details, please contact the office using the information on the reservation confirmation received after booking.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Breakfast Included rate plans are valid for 2 adults only. Surcharges apply for children. For more details, please contact the property using the information on the reservation confirmation received after booking.

A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night and increases by AED 20 per night for each additional bedroom. For further details, please contact the property using the information contained in your confirmation email.

Beach enhancements are underway along the trunk of Palm Island, adjacent to this property. During this time, guests may experience intermittent noise disturbance and some views may be obstructed. The hotel continues to operate as normal, offering beach access, 4 swimming pools, and landscaped gardens. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 160 per person (approximately)
  • Airport shuttle fee: AED 320 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairmont Palm Hotel Dubai
  • Fairmont Palm Hotel
  • Fairmont Palm Dubai
  • Fairmont Palm

You should know

  • Fairmont The Palm offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.