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Fairmont The Palm ratings based on 69 verified reviews
Guest reviews for Fairmont The Palm
1 Jan 2019 by Hotel Management
Dear Valued Guest, thank you for your 3* feedback. We would like to apologize that we were unable to meet your expectations. We hope to be able to welcome you back in the future
29 Dec 2018 by Hotel Management
Dear Valued Guest, thank you for your 5* feedback. We look forward to the pleasure of welcoming you again soon. Sincerely, Mark Sawkins General Manager Fairmont The Palm
6 Dec 2018 by Hotel Management
Dear Valued Guest, While we are happy to know that you appreciated our hotel and services, we sincerely regret to note of your disappointment on the on-going construction at the beach of the hotel. We understand that this may have caused disturbance which unfortunately is beyond our control. We have all the necessary measures in place to provide our usual high standard level of service to minimize the impact of the surroundings. We hope that the experience made will not withhold you from returning to the hotel as we already looking forward to welcome you back with us in the near future. Sincerely, Mark Sawkins General Manager Fairmont The Palm
Nice hotel close to the beach
20 Dec 2017 by Mark Sawkins
Dear Jukka, It was so great to know that you had such an amazing stay at Fairmont The Palm and I would like to thank you for taking the time to share your experience with us. It was a pleasure to read your review and to see that in such few words you were able to show how much you enjoyed our hotel, food offerings, friendly staff and appreciated our services. Thank you once again for recommending us to other travelers and I really hope to have the pleasure of welcoming you back to the hotel in the not too distant future. Sincerely, Mark Sawkins General Manager Fairmont The Palm
Luxe hotel, private beach
10 Nov 2017 by Mark Sawkins
Dear Ebookers, Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Sincerely, Mark Sawkins General Manager Fairmont The Palm
Excellent hotel, close to everything
22 Oct 2017 by Mark Sawkins
Dear Nagra , Thank you very much for choosing Fairmont The Palm and taking the time to share your kind feedback. I am really glad that you appreciated our service, facilities and amenities. We are truly honored to be a part of your memorable experience. Fairmont The Palm team already looks forward to your return visit! Sincerely, Mark Sawkins General Manager Fairmont The Palm
Amazing hotel, fantastic views, close to the beach
22 Oct 2017 by Mark Sawkins
Dear Pav, Thank you very much for your review and for recommending us to other travelers. It is great to hear that you enjoyed your stay and that you had the opportunity to experience great hospitality that our team is so proud to provide. I will ensure your comments are shared with the entire Fairmont The Palm Team. We hope to see you soon! Sincerely, Mark Sawkins General Manager Fairmont The Palm
Great hotel and stunning location...but no free wifi
The worst check-in experience, but great service after a poor start
Fairmont The Palm
About the Fairmont The PalmLocation Palm Jumeirah, Dubai,
Step outside to unwind on the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Fairmont The Palm, you can cool off in one of the 4 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a health club, a steam room and a garden. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Dubai hotel.
- 1 building
- 381 guestrooms or units
- 10 levels
- 10 dining venues
- Built in 2012
- Bar or lounge
- Coffee shop
- Kid's club (surcharge)
- Supervised kid's activities (surcharge)
- Childcare (surcharge)
- Beach lounge chairs
- Towels for the beach
- Umbrellas for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- Business centre (24 hours)
- Conference centre
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff members are multilingual
- Storage area for luggage
- Front desk safe
- Car service
- Tour and ticket information
- Wedding services available
- Gift shop
- Beauty salon
- Smoking in designated areas
Family Friendly Amenities
- Family Property
- On private beach
- Number of outdoor pools -4
- Free WiFi
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Playground on site
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
- Airport: Dubai (DXB-Dubai Intl.) (32.4 km / 20.1 mi)
- Property shuttles: Airport drop-off
- Parking: Free valet parking and self parking
Fairmont The Palm offers 381 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies. 40-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.
- Private balcony
- Deep soaking tub
- In-room dining (24 hours)
- HD television
- Satellite channels
- Espresso maker
- Separate shower and tub
- Rainfall showerhead
- Housekeeping (daily)
- Nightly turndown service
- Newspapers (free)
- Childcare in room (surcharge)
- Laptop safe
- Designer toiletries
- Iron and ironing board
- Climate control (air conditioning)
- Ensuite bathroom
- Connecting rooms available
Food & Drink
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.
Mashrabiya Lounge – This beachfront lobby lounge specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Open daily.
Flow Kitchen – Overlooking the garden, this family restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Frevo – This restaurant specialises in Brazilian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Seagrill Bistro – This beachfront seafood restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Little Miss India – Overlooking the garden, this fine-dining restaurant specialises in Indian cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.
A private beach, a health club and complimentary bicycles are featured at the hotel. 4 the outdoor swimming pools are on site along with a steam room and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Playground on site
- Free bicycles on site
- Golfing nearby
- Kayaking on site
- Yoga classes/instruction on site
Willow Stream Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
- Number of treatment rooms 11
- Couples treatment rooms
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Steam room in spa
- Minimum age to access spa is 18
- Sports massage
- Detoxification wrap
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- In-room accessibility
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Special check-in instructions:
24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Fees may apply. Contact the property in advance to make arrangements.
A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom. For further details, please contact the property using the information contained in your confirmation email.
Beach enhancements are underway along the trunk of Palm Island, adjacent to this property. During this time, guests may experience intermittent noise disturbance and some views may be obstructed. The hotel continues to operate as normal, offering beach access, 4 swimming pools, and landscaped gardens. For more details, please contact the office using the information on the reservation confirmation received after booking.
Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
- Check-out by noon
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children stay free when using existing bedding.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
- No pets allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Breakfast Included rate plans are valid for 2 adults only. Surcharges apply for children. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night and increases by AED 20 per night for each additional bedroom. For further details, please contact the property using the information contained in your confirmation email.
Beach enhancements are underway along the trunk of Palm Island, adjacent to this property. During this time, guests may experience intermittent noise disturbance and some views may be obstructed. The hotel continues to operate as normal, offering beach access, 4 swimming pools, and landscaped gardens. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No rollaway/extra beds available
- No cots (infant beds) available
Guests will be asked to pay the following charges at the property:
- Tourism fee: AED 20.00 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: AED 160 per person (approximately)
- Airport shuttle fee: AED 320 per vehicle
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
- Fairmont Palm Hotel Dubai
- Fairmont Palm Hotel
- Fairmont Palm Dubai
- Fairmont Palm
You should know
- Fairmont The Palm offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- Registered guests are the only ones allowed to be in guestrooms.
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
- Guests may experience noise disturbance due to nearby construction work.
Awards & Affiliations
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.