12 Jan 2020 by Hotel Management
Dear Valued Guest, thank you for your rating. Kind regards, Kai Winkler General Manager Fairmont The Palm
21 Nov 2019 by Hotel Management
Dear Valued Guest, Thank you very much for your feedback. We are delighted to know you enjoyed your experience. We all look forward to your return! Kind regards, Kai Winkler General Manager Fairmont The Palm
7 Nov 2019 by Hotel Management
Dear Valued Guest, thank you for your feedback. Kind regards, Kai Winkler General Manager Fairmont The Palm
27 Oct 2019 by Hotel Management
Dear Valued Guest, Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Sincerely, Kai Winkler General Manager Fairmont The Palm
29 Sep 2019 by Hotel Management
Dear Valued Guest, Thank you very much for your feedback. We are glad to know you enjoyed your experience. We all look forward to your return! Kind regards, Kai Winkler General Manager Fairmont The Palm
26 Sep 2019 by Hotel Management
Dear Valued Guest, Thank you very much for choosing Fairmont The Palm. We appreciate you taking the time to provide us with your feedback on your recent stay at our hotel. We really care about the feedback of all our guests both positive and negative. We are very disappointed to read that we couldn't meet and exceed your expectations and that you did not have the memorable experience during your holiday that we wish to provide to all of our guests. With great concern we have noted all your observations and this is certainly not how we wish our guests to feel. On behalf of the entire team, please accept my most sincere apologies for the issues you experienced while visiting and for the inconveniences this has caused you. Rest assured that these points are taken into consideration and addressed to the concerned departments. Again, thank you for this feedback which is very important to help us with enhancing our guest experience. Despite this disappointing experience we do hope that you will return to Fairmont The Palm for a more pleasant visit giving us the chance to turn around your experience with our improvements! Sincerely, Kai Winkler General Manager Fairmont The Palm
16 Sep 2019 by Hotel Management
Dear Nadia, Thank you for taking the time to share your thoughts and concerns of your recent stay with us. I am most pleased to hear that the breakfast was very much on your liking and that you found our colleagues to be friendly. We are concerned to read about the disappointments and inconveniences you faced during your stay with us. We always value feedback that we receive from our guests and look at it as an opportunity to improve our facilities and services and as such take them very seriously. We will continuously strive to improve our services by taking your comments into consideration, and I hope when you return you will see the improvements made. We look forward to welcome you back to Fairmont the Palm the next time you are in Dubai! Sincerely, Kai Winkler General Manager Fairmont The Palm
1 Jan 2019 by Hotel Management
Dear Valued Guest, thank you for your 3* feedback. We would like to apologize that we were unable to meet your expectations. We hope to be able to welcome you back in the future
29 Dec 2018 by Hotel Management
Dear Valued Guest, thank you for your 5* feedback. We look forward to the pleasure of welcoming you again soon. Sincerely, Mark Sawkins General Manager Fairmont The Palm
6 Dec 2018 by Hotel Management
Dear Valued Guest, While we are happy to know that you appreciated our hotel and services, we sincerely regret to note of your disappointment on the on-going construction at the beach of the hotel. We understand that this may have caused disturbance which unfortunately is beyond our control. We have all the necessary measures in place to provide our usual high standard level of service to minimize the impact of the surroundings. We hope that the experience made will not withhold you from returning to the hotel as we already looking forward to welcome you back with us in the near future. Sincerely, Mark Sawkins General Manager Fairmont The Palm
Step outside to unwind on the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Fairmont The Palm, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a health club, a steam room and a garden. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Dubai hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Fairmont The Palm offers 381 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. 40-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.
Mashrabiya Lounge – This beachfront lobby lounge specialises in international cuisine and serves breakfast, lunch, dinner and light fare.
Flow Kitchen – Overlooking the garden, this family restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Frevo – This restaurant specialises in Brazilian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Seagrill Bistro – This beachfront seafood restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Little Miss India – Overlooking the garden, this fine-dining restaurant specialises in Indian cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.
A private beach and a health club are featured at the hotel. 4 outdoor swimming pools are on site along with a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Willow Stream Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Beach enhancements are underway along the trunk of Palm Island, adjacent to this property. During this time, guests may experience intermittent noise disturbance and some views may be obstructed. The hotel continues to operate as normal, offering beach access, 4 swimming pools, and landscaped gardens.
Fairmont The Palm offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Breakfast Included rate plans are valid for 2 adults only. Surcharges apply for children.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Travel Pledge.