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4.6 out of 5

"Great spa, pool area and club room offerings. Great value for money. " More

By a verified traveller on Fri 14 Dec 2018

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Basic Room, 2 Single Beds (Skyline View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£150* Per night/room 16 Dec - 17 Dec

Club Room, 1 King Bed (Superior)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Prince Suite with Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Suite, 1 Bedroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Emiri Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Deluxe Family Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they enjoy Grand Hyatt Dubai's good location. During your stay, you're just a quick walk from Wafi City Mall. Features include free WiFi in public areas and free valet parking, plus 4 outdoor pools.

  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 14 restaurants, a coffee shop, a poolside bar and 3 bars/lounges
  • Continental breakfast served daily for a fee
  • Take a swim in the indoor and 4 outdoor pools
  • Treat yourself to facials, hot stone massages or body wraps at the spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes 4 outdoor tennis courts, a gym and a steam room
  • Guests speak favourably about the helpful staff and the proximity to the airport
  • Just a 3-minute drive from Dubai Creek and 5 minutes from Dubai Frame
  • Airport shuttle service available for a fee

Grand Hyatt Dubai ratings based on 22 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Hyatt Dubai

Everyone (14) Couples (5) Family (2) Friends (1)
5 out of 5
Great spa, pool area and club room offerings. Great value for money.

Posted by on 14 Dec 2018

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Comment from Hotel Management

16 Dec 2018 by Fathi Khogaly

Dear Sofia, Thank you for sharing your thoughts. With 13 Food and Beverage restaurants, our indoor and outdoor swimming pools, The Kidz Club, Ahasees Spa & Club and our health and leisure facilities, we aim to provide all-round guest satisfaction. We appreciate your review and look forward to welcoming you back to Grand Hyatt Dubai in the near future. Warm regards, Fathi Khogaly General Manager

5 out of 5

Service and staff second to none Outstanding .

Pros: Service
Cons: not to put business solo guests next to the holiday family visitors on the same floor or near. rooms on the same floor were very in considerate noisy
Location: Not interested on bushiness
all good no compliant enjoined my stay will come back again

Posted by , from london on 2 Sep 2017

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Comment from Hotel Management

4 Sep 2017 by Fathi Khogaly

Dear Ebookers, Thank you for your kind words and we are delighted to hear that you enjoyed your most recent stay with us. We appreciate your review and look forward to welcoming you back to Grand Hyatt Dubai in the near future. Warm regards, Grand Hyatt Dubai Team

5 out of 5

Creek hotel with lush gardens

This was the 5th stay at this hotel. We return every year as we prefer a hotel away from the beach but also with landscaped swimming pools. The Grand Hyatt is the only hotel we have found with such green areas. Most hotels away from the beaches have pools surrounded by concrete.

Posted by on 14 Oct 2015

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5 out of 5
Toller Service, jederzeit sehr hilsbereites Personal, sehr gutes Essen, nur zu empfehlen!!!

Posted by on 17 Apr 2022

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Comment from Hotel Management

19 Apr 2022 by Fathi Khogaly

Dear Ruth, Thank you for taking the time to leave us with a perfect score and a positive review. It gives us great joy to learn that your overall experience at the Grand Hyatt Dubai was a comfortable one. We hope to have the opportunity of serving you again! Best Regards, Fathi Khogaly Area Vice President & Cluster General Manager

5 out of 5

Posted by on 13 Mar 2022

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3 out of 5

Posted by on 8 Mar 2022

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5 out of 5
Super Personal und Super Hotel

Posted by on 4 Dec 2021

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Comment from Hotel Management

5 Dec 2021 by Fathi Khogaly

Dear Sascha Benjamin, Thank you for leaving us with a 5-star rating and review! We hope to have the pleasure of welcoming you back again soon! Best Regards, Fathi Khogaly Area Vice President & Cluster General Manager

5 out of 5

Posted by on 9 Jul 2021

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Comment from Hotel Management

25 Jul 2021 by Fathi Khogaly

Dear Guest, Thanks for leaving us with such an excellent rating. We hope to see you again soon. Warm Regards, Fathi Khogaly Area Vice President & Cluster General Manager

5 out of 5

Posted by on 17 Jan 2020

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Comment from Hotel Management

19 Jan 2020 by Fathi Khogaly

Dear Guest, Thank you for leaving us with this excellent rating. We hope to have the pleasure of welcoming you back again soon! Warm Regards, Fathi Khogaly Cluster General Manager

2 out of 5

Posted by on 8 Dec 2019

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Comment from Hotel Management

9 Dec 2019 by Grand Hyatt Dubai team

Dear Guest, We are sorry to see that your most recent visit to Grand Hyatt Dubai was not up to your expectations. We hope you give us another chance to further enhance your stay. Warm Regards, Grand Hyatt Dubai team

Renovations + Closures

The following facilities are closed during Ramadan:

  • Bar/lounge

All-inclusive Details

  • Fitness facilities included
  • Tennis included

Property Features

Grand Hyatt Dubai offers its guests a full-service spa, 4 outdoor swimming pools, outdoor tennis courts, and an indoor tennis court. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. Public spaces have free WiFi. You'll find a business centre on site. An indoor pool, a kids' pool, and a health club are also featured at the luxury Grand Hyatt Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This 5-star Dubai hotel is smoke free.

  • 682 guestrooms or units
  • 14 dining venues
  • 3 bars or lounges
  • Nightclub
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 4
  • Indoor tennis courts - 1
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Metro station: Health Care City Station (0.7 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Grand Hyatt Dubai offers 682 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 40-inch Flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Separate bedroom
  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 11 AM.

Grand Hyatt Dubai has 14 restaurants on site.

24-hour room service is available.

Nearby Activities

4 outdoor tennis courts, an indoor tennis court and a health club are featured at the hotel. 4 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

Spa Services

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Minimum age to access spa is 16
  • Thai massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Grand Hyatt Dubai offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free: Maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines GBAC STAR (Hyatt)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Children stay free
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 1600
  • New Year's Eve (31 December) Gala Dinner per child: AED 800 (from 6 to 12 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AED 142 for adults and AED 71 for children (approximately)
  • Airport shuttle fee: AED 265 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: AED 265.00 (one-way)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Grand Hyatt
  • Grand Hyatt Dubai
  • Grand Hyatt Dubai Hotel
  • Hyatt Dubai Grand
  • Dubai Hyatt
  • Grand Hyatt Dubai Hotel Dubai
  • Hyatt Dubai
  • Grand Hyatt Dubai Hotel
  • Grand Hyatt Dubai Dubai
  • Grand Hyatt Dubai Hotel Dubai

You should know

  • Pool access available from 10:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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