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4.3 out of 5

"The property is clean good service from everyone and most of all is peaceful. No noise or disturbances " More

By a verified traveller on Tue 11 Jun 2019

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Family Room, Connecting Rooms

Bed Count 3 Twin Beds Maximum Occupancy 6 Max

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed (Chairman)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Panoramic Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Hilton Dubai Al Habtoor City, you're just a quick walk from Dubai Water Canal. You'll find features such as free WiFi in public areas, free valet parking and a free shopping centre shuttle.

  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Indulge with hot stone massages, facials or body wraps at Elixir SPA
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, fitness classes and yoga classes
  • Steps from La Perle and 7 minutes on foot from Safa Park
  • Free shopping centre shuttle service

Hilton Dubai Al Habtoor City ratings based on 8 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Dubai Al Habtoor City

Everyone (4) Couples (1) Family (2)
5 out of 5
The property is clean good service from everyone and most of all is peaceful. No noise or disturbances

Posted by on 11 Jun 2019

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Comment from Hotel Management

11 Jun 2019 by Carmen Pre

Thank you very much for sharing your feedback. We are very extremely happy to know that you have enjoyed your overall stay with us! Looking forward to welcoming you back!

5 out of 5

Friendly and respectful staff members

We stayed at The Westin Al habtoor city hotel for our honeymoon for 7days. We honestly had an amazing time our room was clean, staff was very polite and helpful and the bed we had was just big and great we could not have asked for more. It’s easy to get to the mall via taxi. Can get to places like Beach, Atlantis via taxis or metro. We had the burj khalifa view on our room and we will definitely be back again next year. Thank you guys for making our honeymoon special Highly recommend! Clean swimming pool as well as jacuzzi. 5 star at its best.

Posted by , from Uk Manchester. on 2 Dec 2017

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5 out of 5
Tout était parfait tout simplement, la situation, le personnel, le service

Posted by , from Évry on 31 Aug 2022

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Comment from Hotel Management

1 Sep 2022 by Tony Besener

Dear guest,Thank you for such wonderful feedback, I am glad that you enjoyed your stay to the fullest, this I must say is our only aim to make our guests feel comfortable and at home, while they stay with us, and reading such reviews just affirms that we are heading Just in the right direction. On behalf of the entire team at Hilton Dubai Al Habtoor City, we look forward to welcoming you again soon. Best regards, Tony T. Besener - Executive Assistant Manager

5 out of 5
Le personnel a l écoute la propreté des chambres excellentes

Posted by on 13 Dec 2021

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Comment from Hotel Management

14 Dec 2021 by Fredrik Reinisch

Dear guest, Thank you for such a wonderful feedback, I am glad that you enjoyed your stay at the fullest, this I must say is our only aim to make our guests feel comfortable and at home while they stay with us, and reading such reviews just affirms that we are heading Just in the right direction. On behalf of the entire team at Hilton Dubai Al Habtoor City, we look forward to welcome you again soon. Best regards, Fredrik Reinisch – General Manager

4 out of 5
Hotel de qualité avec un trés bon rapport qualité prix et surtout un tres bon emplacement. Par contre, je ne sais ps si ça a été à cause du COVID ou pas, mais je n’avais jamais vu un service aussi POURRI de toute ma vie! Mais pas que pour l hotel, mais l’ensemble du pays! Concernant l’hotel, vous aviez des personnes du staff qui ne comprenaient aucune langue... Le service à la piscine, je n’en parle même pas! 45 minutes pour un club sandwich, 1 heure pour une pizza! (Et non, il n y avait pas de monde du tout!) Le service valet pour récupérer sa voiture c était toujours entre 5 et 10 minutes aussi. Bref un service déplorable.

Posted by on 7 Jan 2021

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Comment from Hotel Management

7 Jan 2021 by Ken Wang

Dear guest, thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your survey that we failed to deliver your expectations. Please accept my most sincere apologies for the disappointment you had to endure with regards to the delayed services and communication barrier. May I invite you to be connected with me and I and our team will definitely Make It Right for your future visits. I would like to apologize again for the inconvenience caused, please be assured that corrective measures have already been taken in order to avoid similar situations in the future, and we are looking forward to welcoming you back at Hilton Habtoor. Ken Wang - Assistant Front Office Manager

5 out of 5

Posted by on 15 Dec 2019

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Comment from Hotel Management

18 Dec 2019 by Raoul Du Toit - Front Office Manager

Thank you for the perfect review!

4 out of 5

Posted by on 4 Mar 2019

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Comment from Hotel Management

1 May 2019 by Raoul Du Toit - Front Office Manager

Thank you for your response!

1 out of 5
Rien a voir avec un 5 etoiles a eviter au plus vite

Posted by on 27 Nov 2017

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About the Hilton Dubai Al Habtoor City

Location Al Habtoor City, Sheikh Zayed Road, Dubai,

Renovations + Closures

The following facilities or services will be unavailable from June 1 2024 to August 31 2024 (dates subject to change):

  • One of the bars/lounges

Property Features

Hilton Dubai Al Habtoor City offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. Event space at this hotel measures 15339 square feet (1425 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the luxury Hilton Dubai Al Habtoor City. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1004 guestrooms or units
  • 44 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 15339 sq ft of conference space
  • 1425 sq. m of conference space
  • Built in 2016
  • Kid's club (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Indoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (free)
  • Playground on site
  • Refrigerator
  • Free cots/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free shopping centre shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hilton Dubai Al Habtoor City offers 1004 air-conditioned accommodations with laptop-compatible safes and a safe. Each accommodation is individually furnished and decorated. A pillow menu is available. LED televisions come with digital channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and bidets. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Pillow options
  • Separate bath and shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

The Market – This buffet restaurant serves breakfast, brunch, lunch and dinner.

The Cafe – On-site café. Open daily.

Ribs and Brews – This restaurant specialises in American cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Firefly – This poolside cocktail bar serves lunch and dinner. Happy hour is offered. Open daily.

The 44 – This bar serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Elixir SPA has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Number of treatment rooms 20
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Travelers who are not citizens of United Arab Emirates must show their passport with a valid entry clearance stamp from immigration at check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 250.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hilton Dubai Al Habtoor City

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-out is available.

  • Car required
  • UnionPay
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Security system
  • Staff does not wear personal protective equipment
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 150 per person
  • Rollaway bed fee: AED 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Dubai Al Habtoor City Hotel
  • Westin Habtoor City Hotel
  • Westin Dubai Al Habtoor City
  • Westin Habtoor City
  • Hilton Dubai Al Habtoor City Hotel
  • Hilton Habtoor City Hotel
  • Hilton Habtoor City
  • The Westin Dubai Al Habtoor City
  • Hilton Dubai Al Habtoor City Hotel
  • Hilton Dubai Al Habtoor City Dubai
  • Hilton Dubai Al Habtoor City Hotel Dubai

You should know

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.