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4.1 out of 5

"The property is clean good service from everyone and most of all is peaceful. No noise or disturbances " More

By a verified traveller on Tue 11 Jun 2019

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Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£120* Per night/room 20 Jan - 21 Jan

Family Room, Connecting Rooms

Bed Count 3 Twin Beds Maximum Occupancy 6 Max

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed (Chairman)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Panoramic Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Hilton Dubai Al Habtoor City's good location gets good marks from our customers. During your stay, you're just a quick walk from Sheikh Zayed Road. You'll find features such as free WiFi in public areas, free valet parking and a free beach shuttle. Built in 2016, this 5-star hotel has 1004 rooms over 41 floors. Each room includes amenities such as an LED TV and a fridge.

  • Air-conditioned rooms with 24-hour room service, LED TVs and fridges
  • Free Wi-Fi in some public areas
  • Free valet parking and self-parking
  • Drinking and dining options include 5 restaurants, a coffee shop, a swim-up bar and 3 poolside bars
  • Buffet breakfast served daily for a fee
  • Take a swim in the 4 outdoor pools or soak in the spa tub
  • Indulge with Swedish massages, body wraps or reflexology at Elixir Spa
  • Services include free babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes 3 outdoor tennis courts, a 24-hour gym and a steam room
  • Guests speak favourably about the location and the pool
  • Just a 3-minute drive from Dubai Aquarium & Underwater Zoo and a few minutes from Burj Khalifa
  • Free beach and shopping centre shuttle service

Hilton Dubai Al Habtoor City ratings based on 7 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Dubai Al Habtoor City

Everyone (4) Couples (1) Family (1)
5 out of 5
The property is clean good service from everyone and most of all is peaceful. No noise or disturbances

Posted by on 11 Jun 2019

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Comment from Hotel Management

11 Jun 2019 by Carmen Pre

Thank you very much for sharing your feedback. We are very extremely happy to know that you have enjoyed your overall stay with us! Looking forward to welcoming you back!

5 out of 5

Friendly and respectful staff members

We stayed at The Westin Al habtoor city hotel for our honeymoon for 7days. We honestly had an amazing time our room was clean, staff was very polite and helpful and the bed we had was just big and great we could not have asked for more. It’s easy to get to the mall via taxi. Can get to places like Beach, Atlantis via taxis or metro. We had the burj khalifa view on our room and we will definitely be back again next year. Thank you guys for making our honeymoon special Highly recommend! Clean swimming pool as well as jacuzzi. 5 star at its best.

Posted by , from Uk Manchester. on 2 Dec 2017

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5 out of 5
Le personnel a l écoute la propreté des chambres excellentes

Posted by on 13 Dec 2021

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Comment from Hotel Management

14 Dec 2021 by Fredrik Reinisch

Dear guest, Thank you for such a wonderful feedback, I am glad that you enjoyed your stay at the fullest, this I must say is our only aim to make our guests feel comfortable and at home while they stay with us, and reading such reviews just affirms that we are heading Just in the right direction. On behalf of the entire team at Hilton Dubai Al Habtoor City, we look forward to welcome you again soon. Best regards, Fredrik Reinisch – General Manager

4 out of 5
Hotel de qualité avec un trés bon rapport qualité prix et surtout un tres bon emplacement. Par contre, je ne sais ps si ça a été à cause du COVID ou pas, mais je n’avais jamais vu un service aussi POURRI de toute ma vie! Mais pas que pour l hotel, mais l’ensemble du pays! Concernant l’hotel, vous aviez des personnes du staff qui ne comprenaient aucune langue... Le service à la piscine, je n’en parle même pas! 45 minutes pour un club sandwich, 1 heure pour une pizza! (Et non, il n y avait pas de monde du tout!) Le service valet pour récupérer sa voiture c était toujours entre 5 et 10 minutes aussi. Bref un service déplorable.

Posted by on 7 Jan 2021

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Comment from Hotel Management

7 Jan 2021 by Ken Wang

Dear guest, thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your survey that we failed to deliver your expectations. Please accept my most sincere apologies for the disappointment you had to endure with regards to the delayed services and communication barrier. May I invite you to be connected with me and I and our team will definitely Make It Right for your future visits. I would like to apologize again for the inconvenience caused, please be assured that corrective measures have already been taken in order to avoid similar situations in the future, and we are looking forward to welcoming you back at Hilton Habtoor. Ken Wang - Assistant Front Office Manager

5 out of 5

Posted by on 15 Dec 2019

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Comment from Hotel Management

18 Dec 2019 by Raoul Du Toit - Front Office Manager

Thank you for the perfect review!

4 out of 5

Posted by on 4 Mar 2019

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Comment from Hotel Management

1 May 2019 by Raoul Du Toit - Front Office Manager

Thank you for your response!

1 out of 5
Rien a voir avec un 5 etoiles a eviter au plus vite

Posted by on 27 Nov 2017

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About the Hilton Dubai Al Habtoor City

Location Al Habtoor City, Sheikh Zayed Road, Dubai,

Property Features

Feel the sun on your face and the sand in your toes on the private white sand beach, located just 20 kilometers away. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Hilton Dubai Al Habtoor City, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 poolside bars, A bar/lounge, and A swim-up bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a free kid's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 1004 guestrooms or units
  • 41 levels
  • 5 dining venues
  • 3 bars by the pool
  • 15339 sq ft of conference space
  • 1425 sq. m of conference space
  • Built in 2016
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Indoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (free)
  • Playground on site
  • Fridge
  • Free cots/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free beach shuttle and shopping centre shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hilton Dubai Al Habtoor City offers 1004 forms of air-conditioned accommodation with laptop-compatible safes and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. LED televisions come with digital channels. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Fridge
  • Electric kettle
  • Luxury bedding
  • Pillow options
  • Separate bath and shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Hilton Dubai Al Habtoor City has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

3 outdoor tennis courts and 1 an indoor tennis court are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Tennis lessons on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Elixir Spa has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 20
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Travelers who are not citizens of United Arab Emirates must show their passport with a valid entry clearance stamp from immigration at check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 250.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hilton Dubai Al Habtoor City

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; contactless room service is available; masks are required in public areas. Contactless checkout is available. Enhanced food service safety measures are in place. Individually wrapped food options are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

  • Car required
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 145 per person (approximately)
  • Rollaway bed fee: AED 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Dubai Al Habtoor City Hotel
  • Westin Habtoor City Hotel
  • Westin Dubai Al Habtoor City
  • Westin Habtoor City
  • Hilton Dubai Al Habtoor City Hotel
  • Hilton Habtoor City Hotel
  • Hilton Habtoor City
  • The Westin Dubai Al Habtoor City
  • Hilton Dubai Al Habtoor City Hotel
  • Hilton Dubai Al Habtoor City Dubai
  • Hilton Dubai Al Habtoor City Hotel Dubai

You should know

  • Pool access available from 7:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.