5 Dec 2018 by Ibis MOE
Dear Valued Guest, We very much appreciate your comments regarding your stay at Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
1 Dec 2019 by Hotel Management
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Ibis Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates
17 Aug 2017 by Sayed
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ayman Hassan General Manager
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, tour or ticket assistance, and multilingual staff are also featured at the business-friendly ibis Dubai Mall of the Emirates Hotel. Free self parking is available. Smoking is allowed in designated areas at this 3-star Dubai hotel.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Free self parking
Ibis Dubai Mall of the Emirates Hotel offers 204 forms of air-conditioned accommodation with complimentary bottles of water and coffee/tea makers. Each accommodation is individually furnished. 26-inch LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
AMICI ITALIAN RESTAURANT – This restaurant specialises in Italian cuisine and serves lunch and dinner. Happy hour is offered.
Deli Boutique – This restaurant specialises in international cuisine and serves lunch, dinner and light fare.
EZAZ BAR – This bar specialises in international cuisine. Happy hour is offered. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.
Front desk staff will greet guests on arrival.
Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.