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5.0 out of 5

"An amazing hotel. Nothing is too much trouble for staff. Fabulous choice of dining experiences beautiful pool and beachfront. I didn't Tell them it wa ... " More

By a verified traveller on Fri 14 Jun 2019

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Hotel Description

Our customers tell us they can't get enough of Jumeirah Al Qasr's great location. During your stay, you'll be connected to the convention centre and just a quick walk from Souk Madinat Jumeirah. Enjoy features like free WiFi in public areas, free valet parking and a free area shuttle. This 5-star hotel has 292 rooms over 8 floors. Free WiFi and deep-soaking bathtubs are available in all rooms.

  • Air-conditioned rooms with balconies, Select Comfort beds and deep-soaking bathtubs
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy Middle Eastern cuisine with ocean views at Khaymat Al Bahar, one of the property's 6 restaurants
  • Full breakfast served daily for a fee
  • Splash around at the free water park or swim in the 2 indoor and 15 outdoor pools
  • Treat yourself to body scrubs, facials or massages at Talise Spa
  • Services include babysitting, a kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, 5 outdoor tennis courts and a health club
  • Guests like the restaurant and breakfast
  • Steps from Madinat Jumeirah and 7 minutes on foot from Souk Madinat Jumeirah
  • Free shopping centre and local-area shuttle service

Arabian, Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
£188* Per night/room 19 Jul - 20 Jul

Arabian, Club Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Suite, 3 Bedrooms

Bed Count 3 King Beds Maximum Occupancy 9 Max

Club Room (Ocean)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (Arabian)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite

Bed Count 2 King Beds Maximum Occupancy 6 Max

Jumeirah Al Qasr ratings based on 27 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Jumeirah Al Qasr

Everyone (10) Couples (11) Family (3) Friends (1)
5 out of 5
An amazing hotel. Nothing is too much trouble for staff. Fabulous choice of dining experiences beautiful pool and beachfront. I didn't Tell them it was my Daughter-in-law’s birthday whilst we were there but we came back to the room to find a chocolate birthday cake and beautiful card and message they just do the little things that matter

Posted by on 14 Jun 2019

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Comment from Hotel Management

12 Jul 2019 by Salkyn Bekeeva

Dear Valued Guest, Thank you very much for taking the time to complete the survey on your recent stay with us. We were delighted to read that you were overall impressed by the facilities of our hotel and the quality of services provided during your stay. Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay Kind Regards,

5 out of 5

Posted by on 13 Feb 2019

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Comment from Hotel Management

12 Jun 2019 by Sally

Dear Valued Guest, I would like to thank you for taking the time for rating our service following your recent stay at Al Qasr. As a company we greatly value feedback of all types in order to continuously deliver a high standard of service. Hope you had a wonderful stay with us and we look forward to welcome you back. Best Wishes,

5 out of 5

Perfection!

From moment of arrival at airport the service was 100. Hotel, staff, facilities were faultless! Luxury in every way.

Posted by on 24 Jun 2015

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5 out of 5

Difficult to fault

Beautiful hotel with excellent amenities. You could quite easily spend a week in the resort without leaving. The staff were excellent and had the perfect balance of being very helpful without being overwhelming.

Posted by on 29 Apr 2014

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5 out of 5

A week in paradise

It was the second times we returned to Al Qasr Madinat Jumeirah, and it was a good decision. The room, originally allocated was changed into a one with better view. The only minus was the hairdryer that was installed in the room, instead in the bathroom. The staff is polite, cooperative and efficient. The shuttle bus service is on schedule. We will come back.

Posted by on 9 Feb 2014

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5 out of 5
Erinomainen myös pienten lasten kanssa (kids club, kids pool, Wild Wadi vesipuisto). Parhaiten sopii pariskuntien luksuslomaksi. Resort varmasti yksi maailman hienoimmista. Huonopuoli ettei ole perhehuoneita. Yhdistettäviä huoneita löytyy mutta kallis vaihtoehto jos yhden ”ylimääräisen” henkilön takia joutuu ottamaan kaksi huonetta. Siisteys huippuhyvä sekä huoneissa että yleisissä tiloissa. Aamupala erittäin hyvä. Aamupala klo 11.30 saakka mutta ruuat viedään pois noutopöydistä klo 11.25. Älä myöhästy! Henkilökunta parasta A-ryhmää. Vain aamupalalla henkilökunnan hymy unohtui mutta sekin johtui meistä koska tulimme viime tipassa.

Posted by on 25 Nov 2019

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Comment from Hotel Management

28 Nov 2019 by Mariya

Dear Guest thank you very much for sharing your comments and experience with us. We hope to welcome your family back soon. Regards, Mariya

5 out of 5

Posted by on 14 Oct 2019

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Comment from Hotel Management

5 Nov 2019 by Mariya Merinova

Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back in our hotel

5 out of 5
Das Ambiente und die Ausstattung eines arabischen Palastes, die schön gefplegte Umgebung, das vorzügliche Frühstücksbuffet, die Freundlichkeit des Personals, das grosszügige, saubere Zimmer, top ausgestattet mit sehr bequemem Bett. Es gibt wirklich (fast)nichts zu bemängeln. Wünschenswert wäre für solch ein 5 Sterne Hotel eine etwas strengere Kleidervorschrift beim Einlass zum Frühstücksraum. 90% der Gäste sind auch angemessen gekleidet. Doch es gibt auch vereinzelt welche, die in den Strand- oder Fitnesskleidern erscheinen.Das gehört sich einfach nicht in so einem Hotel. Die Angestellten sind ja auch top gekleidet, denen gebührt ebenfalls ein gewisser Respekt sowie auch der arabischen Kultur. Da erscheint man nicht im Bikini mit durchsichtiger Strandtunika oder die Herren in Badeschorts mit Tanktop...

Posted by on 2 Oct 2019

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Comment from Hotel Management

5 Nov 2019 by Mariya Merinova

Dear Guest, Thank you very much for your valuable feedback. We are currently working on a solution for the above mentioned issues. We hope that you will see the changes, the next time you visit us. We look forward to welcoming you back soon

5 out of 5
Wunderbarer, zurückhaltender Luxus der Extraklasse. Freundlichstes, hilfsbereites Personal an jeder Ecke. Die Zimmer sind makellos sauber und die Betten sehr bequem. Der Strand mit Blick auf den Burj al Arab ist allererste Klasse. Das Meer schimmert türkisblau. Der Aufenthalt ist zwar recht teuer, aber jeden Euro mehr als wert. Wir waren sicher nicht das letzte Mal dort.

Posted by , from Zug/Schweiz on 2 Jun 2019

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Comment from Hotel Management

12 Jun 2019 by Sally

Dear Mr. Andre, I would like to thank you for taking the time to detail your feedback following your recent stay at Al Qasr. As a company we greatly value feedback of all types in order to continuously deliver a high standard of service. Hope you had a wonderful stay with us and we look forward to welcome you back. Best Wishes,

5 out of 5
Unvergesslich und jederzeit wieder! Perfekter Urlaub gewesen

Posted by on 1 Feb 2019

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Comment from Hotel Management

2 Feb 2019 by Rakesh

Thank you and see you again

Property Features

Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Enjoy your summer holiday at Jumeirah Al Qasr with a pampering treatment at the full-service spa and refreshing swim in one of the 2 indoor and 15 the outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, A beach bar, and A bar/lounge. WiFi and wired Internet are free in public spaces. This luxury hotel also offers a complimentary water park, a kids' pool and outdoor tennis courts. Free self parking and valet parking are available. This 5-star Dubai hotel is smoke free.

  • 1 building
  • 292 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 2 bars by the pool
  • Bar on the beach
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Free water park access
  • Number of indoor pools -2
  • Number of outdoor pools -15
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts -5
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Separate dining area
  • Fridge
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (27.1 km / 16.9 mi)
  • Property shuttles: Free area shuttle and shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Jumeirah Al Qasr offers 292 forms of accommodation with iPod docking stations and DVD players. Rooms open to balconies. This individually decorated and furnished accommodation has separate living rooms. Select Comfort beds feature premium bedding. 36-inch Plasma televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges, coffee/tea makers and minibars. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets. This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Dining room
  • Living room
  • Select Comfort beds
  • Deep-soaking tub
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • DVD player
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11:30 AM.

Khaymat Al Bahar – Overlooking the ocean, this restaurant specialises in Middle Eastern cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

The Hide – Overlooking the garden, this restaurant specialises in American cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Al Hambra – Overlooking the ocean and garden, this restaurant specialises in Spanish cuisine and serves brunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Koubba Bar – Overlooking the ocean, this bar specialises in international cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.

Al Fayrooz Lounge – Overlooking the ocean, this restaurant specialises in international cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

24-hour room service is available.

Nearby Activities

5 outdoor tennis courts and a complimentary water park are featured at the hotel. 15 the outdoor swimming pools and 2 indoor swimming pools are on site. In addition to a kids' pool, other recreational amenities include a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Snorkelling nearby
  • Rock climbing on site
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Waterskiing on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Racquetball/squash on site
  • Rowing or canoeing on site
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Golf lessons available nearby
  • Scuba diving nearby

Spa Services

Talise Spa has 22 treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 22
  • Massages on beach
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Guests booked in an Arabian Room Exclusive for UAE Residents and Nationals must present a residence card, passport with a valid UAE residence visa or a UAE ID card at check-in. The property reserves the right to amend the rate if valid proof is not provided.

All guests must present valid passport or government issued photo identification at check-in.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 200.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Jumeirah Al Qasr

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks and gloves, will be available to guests.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Debit cards
  • Number of children who can stay for free – 2
  • Gap period enforced between guests' stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • New Year's Eve (31 December) Gala Dinner per adult: AED 2700
  • New Year's Eve (31 December) Gala Dinner per child: AED 2100 (from 4 to 18 years old)
  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AED 165 for adults and AED 83 for children (approximately)
  • Airport shuttle fee: AED 150 per vehicle (one-way)
  • Airport shuttle fee per child: AED 150 (one-way)
  • Rollaway bed fee: AED 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Al Qasr
  • Al Qasr Jumeirah
  • Al Qasr Madinat Jumeirah
  • Al Qasr Madinat Jumeirah Dubai
  • Al Qasr Madinat Jumeirah Hotel
  • Al Qasr Madinat Jumeirah Hotel Dubai
  • Jumeirah Al Madinat
  • Madinat Al Qasr
  • Madinat Al Qasr Jumeirah
  • Qasr Madinat Jumeirah
  • Jumeirah Al Qasr Madinat Jumeirah Hotel Dubai
  • Jumeirah Al Qasr Madinat Jumeirah Hotel
  • Jumeirah Al Qasr Madinat Jumeirah Dubai
  • Jumeirah Al Qasr Madinat Jumeirah
  • Jumeirah Al Qasr Hotel
  • Jumeirah Al Qasr Dubai
  • Jumeirah Al Qasr Hotel Dubai
  • Jumeirah Al Qasr Madinat Jumeirah

You should know

  • Jumeirah Al Qasr offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.