13 Mar 2017 by Rami Serhal - Hotel Manager
Dear valued guest, Thank you for choosing Kempinski Hotel Mall of the Emirates and for sharing this amazing feedback with us, it was a great pleasure to read it and I'll be very happy to share it with the whole team. We look forward to welcoming you back in the near future. Yours sincerely, Rami Serhal Hotel Manager
21 Jul 2019 by KIDXB
Dear Guest, Thank you very much for taking the time to share your feedback in regards to your recent stay at the Kempinski Hotel Mall of the Emirates. We are delighted that you enjoyed overall experience in our hotel. We look forward to your next visit in the near future. Yours sincerely, Slim Zaiane General Manager
29 Jan 2018 by Steffen Opitz Hotel Manager
Dear Ms. Nevia, Thank you for your valuable feedback. We are delighted that you enjoyed our accommodation and services. It is satisfying to know that we could contribute to your enjoyable stay. I have also noted your comment regarding some of the prices being higher than you have expected. Rest assured that we as a management team, continually look into our prices to ensure that our prices remain competitive, ensuring the value-cost allocation is right for our guests. Once again, thank you for your feedback and for your recommendation to our hotel. We look forward to welcoming you back soon. Yours sincerely, Steffen Opitz Hotel Manager
Kempinski Mall Of The Emirates offers its guests an outdoor pool, a kids' pool, an outdoor tennis court, and ski-in/ski-out access. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. There are 17 meeting rooms available. A health club, a terrace, and tour or ticket assistance are also featured at the luxury Kempinski Mall Of The Emirates. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free. Smoking is allowed in designated areas at this 5-star Dubai hotel.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Free valet parking
Kempinski Mall Of The Emirates offers 393 forms of air-conditioned accommodation with DVD players and minibars. Beds feature premium bedding. 36-inch Plasma televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.
Aspen – This restaurant specialises in international cuisine.
Olea – This restaurant specialises in Middle Eastern cuisine. Open daily.
Noir – This bar specialises in Peruvian cuisine. Open daily.
Salero Tapas & Bodega – This restaurant specialises in Spanish cuisine. Open daily.
Mosaic Chill – This bar specialises in international cuisine. Open daily.
Late-night fare is available from 24-hour room service.
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, ski-in/ski-out access and a health club.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks and gloves, will be available to guests.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.