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4.2 out of 5

"As global travelers we thought that only our 6 star cruise line could deliver such wonderful service. This hotel exceeded our expectations. " More

By a verified traveller on Tue 24 Jan 2017

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Hotel Description

The shopping around Kempinski Mall Of The Emirates gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Ski Dubai. Free WiFi in public areas, free valet parking and 3 restaurants are available. Built in 2006, this 5-star hotel has 393 rooms over 17 floors. Each room includes amenities such as free WiFi and a plasma TV.

  • Air-conditioned rooms with 24-hour room service, plasma TVs and DVD players
  • Free WiFi and wired Internet
  • Free valet parking
  • Enjoy international cuisine while dining at Aspen
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, supervised activities for kids and a lifeguard on site
  • On-site recreation includes an outdoor tennis court, a health club and ski-in/ski-out access
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Within a 10-minute walk of Ski Dubai and Mall of the Emirates
  • Airport shuttle service available for a fee

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£115* Per night/room 8 Jul - 9 Jul

Presidential Suite

Bed Count 1 Single Bed Maximum Occupancy 5 Max

Grand Deluxe

Bed Count 1 King Bed Maximum Occupancy 4 Max

Chalet (Aspen Pool)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Chalet, 2 Bedrooms (Aspen Ski)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Room (Grand Deluxe)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Kempinski Mall Of The Emirates ratings based on 9 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Kempinski Mall Of The Emirates

Everyone (2) Couples (5)
5 out of 5

Above And Beyond

As global travelers we thought that only our 6 star cruise line could deliver such wonderful service. This hotel exceeded our expectations.

Posted by on 24 Jan 2017

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Comment from Hotel Management

13 Mar 2017 by Rami Serhal - Hotel Manager

Dear valued guest, Thank you for choosing Kempinski Hotel Mall of the Emirates and for sharing this amazing feedback with us, it was a great pleasure to read it and I'll be very happy to share it with the whole team. We look forward to welcoming you back in the near future. Yours sincerely, Rami Serhal Hotel Manager

5 out of 5

Awesome holidays in Dubai

Very good hotel. I highly recommend it. 10 min from the beach. One the best breakfast on earth. Really nice and professional staff.

Posted by on 15 Apr 2016

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4 out of 5

Excellent trip...

We were in Dubai for a week. First time for both of us. We both had treatments in the hotel spa which were lovely, the pool area is fabulous - although can be a bit noisy with the motorway traffic below, The Grill restaurant is excellent, decor in the hotel rooms, lobby, restaurants etc is amazing.Aspen food is good too. Concierge was very helpful. Arranged an excellent desert safari (don't go dune bashing if you are prone to car sickness - I learned this the hard way!)for us as well as afternoon tea in the sky box in Burj Al Arab - don't miss this! Only bad bits were when we arrived the receptionist tried to get us to upgrade to a suite by telling us our room wasnt ready- pretty sure this was a lie as it was april and the hotel was definitely not full - bars/restaurants were empty every night - even got a bell boy to show us the room which was 300 euro extra a night - we ended up settling for a smoking room instead of a non smoking room for the same price - but we could have done without the hassle - we were just off a long flight and really tired. Also the maid service picked up a scarf that was on the bed along with the sheets and took it to the laundry by accident. It was a gift and I had the scarf a really long time and they weren't able to find it. Also no one really apologised. Apart from that - Dubai and the hotel were amazing - five star in Dubai is like ten star in Ireland - and everything feels so new and luxurious.Amazing - can't wait to go back!

Posted by on 16 May 2010

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4 out of 5
Upgrade, personnel, professionalisms, execution rapide

Posted by on 20 Jul 2019

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Comment from Hotel Management

21 Jul 2019 by KIDXB

Dear Guest, Thank you very much for taking the time to share your feedback in regards to your recent stay at the Kempinski Hotel Mall of the Emirates. We are delighted that you enjoyed overall experience in our hotel. We look forward to your next visit in the near future. Yours sincerely, Slim Zaiane General Manager

2 out of 5

Elegante Hülle mit vielen Detailfehlern

Die Ankunft im Kempinski überwältigt mit dem Anblick der Eingangshalle, nach dem Flug und drr Anreise ist man müde und dementsprechend leicht zu überwältigen. Der Lärm am Pool (nicht zu überhörender Lärm), die Aussicht, die defekten Möbel im Zimmer, die zum Teil schlechte Reinigung all dies entspricht nicht den Erwartungen an ein 5Sterne Hotel.

Posted by on 6 Apr 2018

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5 out of 5

Hotel zum weiter empfehlen

Pros: Die Freundlichkeit des Personals und die Sauberkeit.
Cons: Nichts
Location: Bei der Mall of Emirate und Skihalle.
Kaum angekommen mussten wir uns nicht mehr um unser Gepäck kümmern, es wurde uns abgenommen und ins Zimmer transportiert. Sehr freundliches Personal beim Einchecken. Das Zimmer war gross und sehr sauber. Das Bettsofa unserer Tochter war nicht sehr bequem. Wenn man etwas Negatives suchen will, sind es die Preise für Getränke und Essen, die sind ganz klar überteuert.

Posted by , from Ennetbürgen Schweiz on 26 Jan 2018

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Comment from Hotel Management

29 Jan 2018 by Steffen Opitz Hotel Manager

Dear Ms. Nevia, Thank you for your valuable feedback. We are delighted that you enjoyed our accommodation and services. It is satisfying to know that we could contribute to your enjoyable stay. I have also noted your comment regarding some of the prices being higher than you have expected. Rest assured that we as a management team, continually look into our prices to ensure that our prices remain competitive, ensuring the value-cost allocation is right for our guests. Once again, thank you for your feedback and for your recommendation to our hotel. We look forward to welcoming you back soon. Yours sincerely, Steffen Opitz Hotel Manager

5 out of 5

Gut gelegenes Hotel um Dubai zu entdecken.

Perfektes Hotel um Dubai zu entdecken. Direkter Zugang zur super Einkaufsmall Mall of the Emirates und Ski Dubai. Sehr nettes hilfsbereites Personal. Immer wieder

Posted by on 11 Nov 2015

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4 out of 5

Sehr hilfsbereites Personal ! Super Hotel!

Selbst die Kofferträger können und wollen Dir kompetent Auskunft über Hotel, Stadt, etc. geben. Hotel ist super organisiert, sauber und edel!

Posted by on 27 Nov 2013

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4 out of 5

Gut für Geschäftsleute

Schöne, grosse und sehr luxuriöse Zimmer. Perfekt gelegen für Shopping Fans. Zentrale Lage um alle Ecken von Dubai zu erreichen, aber… Urlauber wie wir werden das kleine und laute Swimming Pool bemängeln und fehlende Beach zugriff.

Posted by on 30 Oct 2013

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About the Kempinski Mall Of The Emirates

Location Sheikh Zayed Road, Dubai,

Property Features

Kempinski Mall Of The Emirates offers its guests an outdoor pool, a kids' pool, an outdoor tennis court, and ski-in/ski-out access. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. There are 17 meeting rooms available. A health club, a terrace, and tour or ticket assistance are also featured at the luxury Kempinski Mall Of The Emirates. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 393 guestrooms or units
  • 17 levels
  • 3 dining venues
  • Built in 2006
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (25.2 km / 15.7 mi)
  • Metro station: Sharaf DG Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Kempinski Mall Of The Emirates offers 393 forms of air-conditioned accommodation with DVD players and minibars. Beds feature premium bedding. 36-inch Plasma televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.

Aspen – This restaurant specialises in international cuisine.

Olea – This restaurant specialises in Middle Eastern cuisine. Open daily.

Noir – This bar specialises in Peruvian cuisine. Open daily.

Salero Tapas & Bodega – This restaurant specialises in Spanish cuisine. Open daily.

Mosaic Chill – This bar specialises in international cuisine. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, ski-in/ski-out access and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding on site
  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Tennis lessons on site
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Sledding on site
  • Snow tubing on site
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Snow sports gear
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 240.0.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Kempinski Mall Of The Emirates

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks and gloves, will be available to guests.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 150 for adults and AED 75 for children (approximately)
  • Airport shuttle fee: AED 263 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emirates Mall Kempinski
  • Kempinski
  • Kempinski Emirates Mall
  • Kempinski Hotel Emirates Mall
  • Kempinski Mall Emirates
  • Emirates Mall Hotel
  • Kempinski Dubai
  • Kempinski Hotel Dubai
  • Kempinski Mall Emirates Hotel Dubai
  • Kempinski Mall Emirates Hotel
  • Kempinski Mall Emirates Dubai
  • Kempinski Mall Of The Emirates Hotel
  • Kempinski Mall Of The Emirates Dubai
  • Kempinski Mall Of The Emirates Hotel Dubai

You should know

  • Kempinski Mall Of The Emirates offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.