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"The staffs were really nice and helpful, they were prompt in attending to my calls. The location is perfect for many activities. Insects were in the r ... " More

By a verified traveller on Wed 07 Aug 2019

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Family Room

Bed Count 2 King Beds Maximum Occupancy 6 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Marco Polo Hotel's good location gets good marks from our customers. During your stay, you're just a quick walk from Palm Islands. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.

  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, Ayurvedic treatments or body scrubs at Health Land Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests speak favourably about the proximity to public transport and the location
  • Steps from Palm Islands and 7 minutes on foot from Reef Mall
  • Airport shuttle service available for a fee

Marco Polo Hotel ratings based on 9 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Marco Polo Hotel

Everyone (6) Family (1) Other (1)
3 out of 5
The staffs were really nice and helpful, they were prompt in attending to my calls. The location is perfect for many activities. Insects were in the room had few bites. The WiFi is really so annoying as it gets disconnectioned like every 5mins had to keep calling the reception.

Posted by , from United Kingdom on 7 Aug 2019

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4 out of 5

Posted by on 3 Apr 2019

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3 out of 5

Convenient location - sleepless night!

Spent 4 nights at the Marco Polo. Staff were helpful and polite and assisted me with anything necessary. The only downside was that the bathrooms are extremely tired with very little shower pressure and broken shower heads (water was dribbling out of it) and noise from the night club kept me awake until 3am on 2 nights. (despite reception telling me the club closes at 2:30 pm - the music thumped on until 3am all the way up to the 4th floor)! Also - screaming kids every night in the room next door. Cleaning staff hovering hall ways right outside my door at 7:30am! Would I stay again - maybe for a short city getaway only but definitely not for a relaxing break!

Posted by on 19 Nov 2014

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3 out of 5

DUBAI BREAK

not the best experience. We had to move rooms because of the music playing so loudly from the English and Mexican bars downstairs on the ground level. The music was still going at 2.30am!! Otherwise the hotel was clean, rooms of good size and the staff very helpful.

Posted by on 1 Feb 2012

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4 out of 5

Posted by on 6 Apr 2019

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2 out of 5
Netti ei oikein toiminut, samaten suihku. Sijainti kehno.

Posted by on 10 Mar 2019

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2 out of 5
Kein wasser, nicht so gut wie erwartet betreffend zimmer einrichtung und standort

Posted by on 10 Feb 2019

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4 out of 5
Selon l'emplacement de la chambre, certaines nuisances sonores sont à déplorer (discothèque, avions)

Posted by , from Paris on 9 May 2018

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1 out of 5

Hotellin piti olla 4* hotelli, mutta ei ole.

Pros: Työntekijät olivat todella mukavia ja palvelualttiita, hotellin omistajan/päällikön törkeästä käytöksestä huolimatta.
Cons: Ei vastaa millään muotoa tähtiluokitustaan.
Location: Sijaitsee keskellä vanhaa Deiraa, joka on nykyään muuttunut "slummiksi" ja naisena pahoilta ja halveksuvilta katseilta ei voinut välttyä.
Asuttu paljon paremmissa 3* hotelleissa. Uima-allas oli niin kuvottava, ettei siinä olisi voinut kuvitella uivansa. Joka paikka yleisissä tiloissa ja huoneessa repsotti. Kaipaisi aivan kunnollista purkamista ja isoa peruskorjausta. Sisustus on suoraan 80-luvulta. Omistaja/päällikkö laukkoi pitkin hotellin ravintoloita läksyttämässä ja huutamassa työntekijöille asiakkaiden nähden ja kuullen.

Posted by , from Rovaniemi on 7 Nov 2016

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Property Features

Marco Polo Hotel offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. A nightclub, spa services, and tour or ticket assistance are also featured at the family-friendly Marco Polo Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Dubai hotel.

  • 1 building
  • 126 guestrooms or units
  • 6 levels
  • Built in 1997
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Metro station: Salah Al Din Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Marco Polo Hotel offers 126 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 22-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

Kitakits Kafe & Klubb – On-site bar. Happy hour is offered.

The Bombay to Mumbai – This fine-dining restaurant specialises in Indian cuisine and serves lunch and dinner. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Spa Services

Health Land Spa has 6 treatment rooms. Services include Swedish massages, Thai massages, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Swedish massage
  • Number of treatment rooms 6
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Body treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Marco Polo Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 150 per day.

Pet Policy

  • Pets and service animals are not allowed at Marco Polo Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free: Maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 30 for adults and AED 30 for children (approximately)
  • Airport shuttle fee: AED 100 per room (one-way)
  • Airport shuttle fee per child: AED 0
  • Early check-in fee: AED 100 (subject to availability)
  • Late check-out fee: AED 100 (subject to availability)
  • Rollaway bed fee: AED 150 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marco Polo Dubai
  • Marco Polo Hotel
  • Marco Polo Hotel Dubai
  • Marco Polo Dubai
  • Marco Polo Hotel Hotel
  • Marco Polo Hotel Dubai
  • Marco Polo Hotel Hotel Dubai

You should know

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.