4.3 out of 5

"Amazing stay! Everything's was good. Breakfast buffet was very good and big choice. " More

By a verified traveller on Tue 10 Apr 2018

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Hotel Description

A luxury stay in Dubai awaits you at Media Rotana. You'll be 4.1 km (2.5 mi) from Ski Dubai and 4.1 km (2.6 mi) from Mall of the Emirates. Highlights at this family-friendly hotel include 3 restaurants, 2 coffee shops/cafés, and a full-service spa.

Private pools, free WiFi, and LCD TVs are featured in all 537 rooms. Minibars provide refreshments, and 24-hour room service is also available. Pillow menus and down comforters invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Coffee/tea makers, in-room childcare, and free newspapers are also available.

A day of pampering at O2 can include Swedish massages, Thai massages, and detox wraps along with aromatherapy and Ayurvedic treatments. The buffet restaurant, Channels, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Nelson's is the hotel's own pub, serving drinks along with brunch and lunch. Enjoy the outdoor swimming pool, nightclub, free kids' club, and 24-hour fitness centre. 13455 square feet (1250 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find free WiFi in public areas, a sauna, and a snack bar/deli. Buffet breakfast is available between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free shopping centre shuttle.

Attractions within a 15-minute drive of this 5-star Tecom hotel include Dubai Mall and Arabian Ranches Golf Club.

Media Rotana ratings based on 16 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5
Amazing stay! Everything's was good. Breakfast buffet was very good and big choice.

Posted by on 10 Apr 2018

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Comment from Hotel Management

11 Apr 2018 by Sherif Madkour

Dear Valued Guest, Thank you very much for the wonderful feedback. We are more than delighted to know that your recent stay in our hotel was made fantastic by colleagues' service and offerings. Your kind words certainly serve as a motivation for all of us! Once again, thank you for sharing your experience and we look forward to seeing you again. Kind regards, Sherif Madkour General Manager

4 out of 5

Perfect location

Nice clean hotel We had a Premium suite ideal for 2 adults and 2 children. Lovely breakfast Nice staff Free WiFi Free valet parking Overall great hotel

Posted by , from Birmingham on 10 Apr 2018

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Comment from Hotel Management

11 Apr 2018 by Sherif Madkour

Dear JJ, Thank you for taking the time to write us a review following your recent stay at Media Rotana Dubai. We are delighted that your stay in our hotel was made wonderful by our team's service, offerings and facilities. We look forward to providing you with another enjoyable stay in the near future! Kind regards, Sherif Madkour General Manager

5 out of 5

Excellent customer service.

Very pleasant and helpful staff, unable to fault any member I spoke to. Made to feel very welcome and nothing was too much trouble,especially the lifeguards moving the sunloungers around following the sun! Hotel was immaculate,bed very comfy. Breakfast was a very good standard indeed and Che and his team worked very hard for sure. Location worked for me as husband was attending a training course nearby,free shuttle service which I didn't use to beach and malls but metro walking distance and plenty of taxis available. Keep up the good work.

Posted by , from United Kingdom on 7 Apr 2018

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Comment from Hotel Management

8 Apr 2018 by Sherif Madkour

Dear Riv, Thank you very much for the positive feedback. Our team is more than pleased to know that our services and facilities made your stay an outstanding experience. We are delighted to know that you appreciated our efforts to provide you with a comfortable and enjoyable stay. We look forward to your next visit. Kind regards, Sherif Madkour General Manager

4 out of 5

Well looked after

The staff were extremely friendly and very helpful. The room was good and cleaned to a high standard. I was very impressed.

Posted by on 24 Feb 2016

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5 out of 5

happy days

great place to stay - good mix of location and atmosphere.

Posted by on 18 Dec 2014

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4 out of 5

comfort and care

very helpful reliable staff,food very good especially the breakfasts.a very good location for visiting dubai- dubai taxis always available 24 hours,suggest guests use dubai taxi not hotel taxi as they are far cheaper. Prego italian restaurant very good. Check in and out(at 4am very efficient)also wake up call.I would definately stay there again

Posted by on 15 Apr 2012

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4 out of 5

Excellent Hotel, would highly recommend.

We visited Dubai for one week to attend a wedding. This hotel gave us everything we needed. Plenty of catering provisions. Excellent in-room dining too. Nice functional pool with plenty of sun loungers. It was very clean, had tasteful decor, excellent house-keeping standards and staff were very attentive and efficient. The outside pool bar was nice for drinks in the evenings. The only thing to let it down was that we were put on a smoking floor and as non-smokers we were affected by the smell of smoke in our room.

Posted by on 21 Nov 2010

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2 out of 5
Chambre non conforme et pas prête (nous propose une chambre fumeur alors que nous ne sommes pas)

Posted by on 12 Apr 2018

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Comment from Hotel Management

15 Apr 2018 by Sherif Madkour

Dear LM, Dear Alismail, Thank you for taking the time to share your experiences with us during your recent stay. Please accept my sincere apologies for the areas in which we fell short. Rest assured that your comments are well-received and duly noted. I do hope that we have the opportunity to make amends and show our true hospitality on your next visit to Media Rotana Dubai. Kind regards, Sherif Madkour General Manager

5 out of 5

Retki emiraatteihin

Mukava hotelli, siisti ja turvallinen ympäristö ja hyvät liikenneyhteydet

Posted by on 9 Jan 2016

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5 out of 5

Super Preis-/Leistungsverhältnis

Diese Hotel entspricht einem ***** Hotel. Service ist super, die Zimmer grosszügig und sehr sauber, wie man es sich in Dubai gewohnt ist. Die Lage ist sehr zentral - für die Downtown benützt man das Taxi (30 AED). Dubai Marina und Palm Jumeirah sind sehr gut und schnell zu erreichen. In unmittelbarer Nähe befindet sich ebenfalls eine Metro-Station. Das Hotel ist auf jeden Fall weiterzuempfehlen. Gerne jederzeit wieder.

Posted by on 9 Jan 2016

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Property Features

Media Rotana offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants and 2 coffee shops/cafés, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hr business centre, a limo/town car service, and meeting rooms are available. Event space at this hotel measures 13455 square feet (1250 square metres) and includes conference centres. A nightclub, a 24-hour fitness centre, and spa services are also featured at the luxury Media Rotana. A round-trip airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 537 guestrooms or units
  • 21 levels
  • 2 buildings
  • 3 dining venues
  • 2 coffee shops
  • 16 conference rooms
  • 13455 sq ft of conference space
  • 1250 sq. m of conference space
  • Built in 2008
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (30.2 km / 18.8 mi)
  • Metro station: Dubai Internet City Station (0.8 km / 0.5 mi)
  • Property shuttles: Free shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking; extended parking available for a surcharge

Room Amenities

Media Rotana offers 537 forms of air-conditioned accommodation with private pools and minibars. Beds feature down comforters. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Dubai's hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Microwaves, in-room massages and an iron/ironing board can be requested.A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private pool
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Microwave available
  • Coffee maker
  • Down blanket
  • Pillow options
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast from 6:30 AM to 10:30 AM.

Channels – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Prego's – This theme restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Nelson's – This pub specialises in international cuisine and serves brunch, lunch, dinner and light fare. Happy hour is offered. Open daily.

Terrace – This bar specialises in international cuisine and serves dinner and light fare. Happy hour is offered. Open daily.

Connexions – This lobby lounge specialises in international cuisine and only serves light fare. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre. Children aged under 15 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site

Spa Services

O2 has 4 treatment rooms. Services include Swedish massages, Thai massages, massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a steam room. The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 16
  • Detoxification wrap
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom. For further details, please contact the property using the information contained in your confirmation email.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 650
  • Tourism fee: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED115 for adults and AED58 for children (approximately)
  • Airport shuttle fee: AED385 per person (return)
  • Rollaway bed fee: AED150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Media Rotana Hotel Dubai
  • Media Rotana Hotel
  • Media Rotana Dubai
  • Media Rotana
  • Media Rotana, Barsha - Dubai Hotel Dubai

You should know

  • Media Rotana offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.

Promotions

Club Rotana Privileges

Book a stay in a Club Rotana or Club Level room category and receive the following benefits:

  • Access to Club Rotana Lounge
  • Exclusive buffet breakfast
  • Complimentary airport transfer to Dubai International Airport from the hotel
  • Afternoon Tea service with cookies and cakes, coffee, teas, and other refreshments
  • Selected beverages with an array of canapes each evening
  • Personalized check-in and check-out
  • Complimentary laundry service (AED 50 value per stay)
  • Free WiFi in guestroom and Rotana Lounge
  • Use of a private boardroom with enhanced business facilities for 1 hour per day (subject to availability)

Full details at check-in. Offer subject to availability. Restrictions may apply.