30 Oct 2019 by Hotel.Dubai.Downtown
Dear Valued Guest, Thank you for taking the time to share your feedback. Kindly let me know more about your experience in order for us to make improvements accordingly. We truly make every effort to ensure that our guests have had a comfortable stay with us. We value our guests’ comments and should your future travel plans bring you to Dubai, I hope you will consider staying with us once again. Sincerely, Eric Seso General Manager
23 Dec 2018 by Hotel.Dubai.Downtown
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Maria Lamarche General Manager
18 Jan 2019 by Movenpick Hotel Apartments Downtown Dubai
Dear Guest, Thank you for your feedback. Please allow me to respond in English. We apologize for the development works within the property, as this is part of the improvements within Downtown area. We are pleased to learn that you liked the friendliness of my colleagues. It would be our pleasure to welcome you back in the near future. Best Regards, Maria Lamarche General Manager
Due to COVID-19, this property’s food and beverage options may be limited.
Mövenpick Hotel Apartments Downtown Dubai offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the pool bar. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business centre. Event space at this hotel measures 2691 square feet (250 square metres) and includes conference rooms. A kids' pool, a 24-hour fitness centre, and spa services are also featured at the family-friendly Mövenpick Hotel Apartments Downtown Dubai. Self parking and valet parking are free. Smoking is allowed in designated areas at this Dubai hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired Internet
Free self parking , Free valet parking
Mövenpick Hotel Apartments Downtown Dubai offers 244 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 40-inch LED televisions come with cable channels. Kitchenettes offer fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and bidets. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The hotel hosts a free manager's reception daily.
Bien All-Day-Dining – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Oasis Pool Lounge – This poolside bar only serves light fare. Open daily.
Late-night fare is available from room service (during limited hours).
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.
Children aged under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.
Osen has 1 treatment room. Services include massages.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.