"Due to the intensive building activity around the hotel there is very limited sun coming down to the pool area. Executive lounge was perfect with very ... " More
9 Feb 2020 by marine
Dear guest, I very much appreciate you taking the time to share your comments on your recent experience in our hotel. I am delighted to read that you enjoyed our executive lounge and team members. While it is exciting to see the investment being made into the destination of Dubai as a whole, we understand and appreciate your disappointment with regards to the development works in front of the hotel. Unfortunately, this is something beyond our control or supervision. We have made every effort to communicate the works on our website and with all of our agency partners, and I am sorry that this communication did not make it to you. We hope you will have another chance to travel to Dubai and we would be delighted to have you back to see the improvements in the area once the building has been completed. Warm regards, Amery Burleigh General Manager
22 Jan 2020 by Front Office Manager
Dear Guest, Thank you for rating us on Expedia following your stay with us at Mövenpick Hotel Jumeirah Beach. We certainly look forward of having the opportunity to welcome you back soon. Sincerely, Rafat Jayyousi Front Office Manager
19 Nov 2019 by Front Office Manager
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafat Jayyousi Front Office Manager
13 Oct 2019 by Mövenpick Hotel Jumeirah Beach
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Amery Burleigh General Manager
19 Aug 2019 by Assistant Front Office Manager
Dear guest, Thank you very much for sharing this great review of your recent stay at the Movenpick Hotel Jumeirah Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Warm Regards, Rafat Jayyousi
11 Apr 2019 by Rafat Jayyousi-Assistant Front Office Manager
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 Nov 2018 by Front Office Manager
Dear Guest, Thank you for taking the time to rate us on Expedia. We certainly look forward to welcoming you back soon! Sincerely, Thomas Renton Front Office Manager
16 Oct 2018 by Front Office Manager
Dear Guest, Thank you for taking the time to write a review following your recent stay with us at Mövenpick Hotel Jumeirah Beach. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. I would like to sincerely apologize for the inconvenience caused by the development work adjacent to our hotel; which is part of the ongoing improvement to the Jumeirah Beach area. I can assure you that the care and comfort of our guests is our number one priority and we hope that we will have the opportunity to serve you once again in the future. Sincerely, Thomas Renton Front Office Manager