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4.0 out of 5

"Location is excellent , housekeeping is nonexistent, choice for coffee shop poor ,the whole place needs to be refurbished,specially the carpets .we h ... " More

By a verified traveller on Mon 03 Feb 2020

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Hotel Description

Our customers tell us they can't get enough of Novotel Suites Mall of the Emirates's great location. During your stay, you're just a quick walk from Ski Dubai. Free WiFi in public areas, free self-parking and breakfast (surcharge) are available. Built in 2009, this 3-star hotel has 180 rooms. All rooms offer free WiFi and sofa beds.

  • All rooms offer sofa beds, LCD TVs and minibars
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy international cuisine while dining at Deli Botique
  • Buffet breakfast served daily for a fee
  • Services include babysitting, concierge services and tour or ticket assistance
  • Guests have great things to say about the breakfast and the location
  • Within a 10-minute walk of Ski Dubai and Mall of the Emirates
  • Airport shuttle service available for a fee

Superior Suite

Bed Count 1 Double Bed Maximum Occupancy 3 Max
£30* Per night/room 21 Jun - 22 Jun

Suite

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Family Suite

Bed Count 1 Double Bed Maximum Occupancy 5 Max

Novotel Suites Mall of the Emirates ratings based on 26 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Suites Mall of the Emirates

Everyone (16) Couples (5) Family (4) Other (1)
3 out of 5
Location is excellent , housekeeping is nonexistent, choice for coffee shop poor ,the whole place needs to be refurbished,specially the carpets .we had problems with wi-fi too.

Posted by on 3 Feb 2020

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Comment from Hotel Management

9 Feb 2020 by Novotel Suite

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

3 out of 5
Ok for a short stay. Comfy bed. Bathroom a bit small and the separate toilet was dark (only one small dull spotlight in ceiling). Restaurant food was very nice

Posted by on 24 Nov 2019

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Comment from Hotel Management

25 Nov 2019 by Novotel Suites MOE

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

5 out of 5

Posted by on 16 Apr 2019

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Comment from Hotel Management

25 Apr 2019 by Novotel MOE

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

5 out of 5
The location is ideal and the staff are amazing polite and very helpful. The only downside is the size of the rooms l. They are very small compared to other hotels around the same area where I have stayed before. Is convenient for couples but if booking with a child total of 3 you definitely need the suite family room.

Posted by on 16 Mar 2019

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Comment from Hotel Management

17 Mar 2019 by Tyrone Lodder

Dear Valued Guest We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

4 out of 5
Nice hotel, very close to the mall of the emirates and lots of amenities.

Posted by on 25 Jan 2019

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Comment from Hotel Management

27 Jan 2019 by Novotel MOE

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

4 out of 5

Posted by on 30 Oct 2018

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Comment from Hotel Management

5 Dec 2018 by Novotel Suites MOE

Dear Sir/Madam, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

4 out of 5

Nice hotel, few untrained staff.

Pros: Very nice, good location, All curbs are raised so if you have a wheelchair be ready to use it on the main road. This is not really the hotel's fault!
Cons: train staff to better understand customer needs, not lie when the customer is making a complaint.
Location: only a few minutes from mall of Emirates (providing your not a wheelchair user) Pool is a bit small and dirty. Housekeeping is very good.
Check in was delayed for 25 minutes as rooms were not ready. Room was not given as per reservation (not hotels fault maybe as ebookers was mis leading) Lady on check in didn't really want to help and this is why I was totally put off. When I did make a complaint the hotel staff lied to ebookers and said all I had to do is wait for 5 minutes and I would have had the other room ready. This is not true as check-in lady suggested we take 1 room for now so we can sit while they prepare the other room. This took more than 5 minutes. 99% of the staff are really friendly. Breakfast is good but limited for the Novotel as a brand.

Posted by on 9 May 2018

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Comment from Hotel Management

16 May 2018 by Novotel Suites

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

4 out of 5

Good Value Hotel

This is a very good hotel with efficient and courteous staff, the rooms are large and very clean. The coffee shop is reasonably priced and open 24hrs, which was excellent. The roof pool is small with limited seating, but this is not a resort hotel so its sufficient if you just want a swim. The location is good, next to mall of the emirates, and we were able to access public transport, bus, taxi and the new metro with ease. The hotel is inter-connected to the Ibis which has a resturant and bar. My only issue was that smoking was allowed in the bar, but thats my problem. In conclusion if you are looking for a hotel in Dubai as a shopping base I would heartily recommend booking this hotel. It is value for money.

Posted by on 22 Mar 2011

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4 out of 5

Good hotel. Would stay again.

Great rooms! Good location. Good cleaning. However, occasionally disappointed with service at reception. We would stay there again.

Posted by on 22 Feb 2011

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4 out of 5

Posted by on 5 May 2019

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Comment from Hotel Management

6 May 2019 by Novotel MOE

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

About the Novotel Suites Mall of the Emirates

Location 2A Street, Dubai, 283825

Property Features

As a guest of Novotel Suites Mall of the Emirates, you'll find a library, a terrace, and tour or ticket assistance. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An airport shuttle (available 24 hours) is available for a fee. The family-friendly Novotel Suites Mall of the Emirates also features multilingual staff, a garden, and concierge services. Free self parking is available.

  • 180 guestrooms or units
  • Built in 2009
  • Childcare (surcharge)
  • 1 conference room
  • Breakfast available (surcharge)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Sofa bed

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (27.3 km / 16.9 mi)
  • Metro station: Sharaf DG Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Novotel Suites Mall of the Emirates offers 180 forms of accommodation with minibars and a safe. This accommodation is furnished with double sofa beds. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Pull-out sofa bed
  • Minibar
  • HD television
  • Satellite channels
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Deli Botique – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Ezaz Bar – This bar specialises in international cuisine. Happy hour is offered. Open daily.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Sledding nearby
  • Snow tubing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to lift

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free when using existing bedding.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Debit cards not accepted
  • Staffed front desk

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 10 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 10 for the first bedroom per night, and increases by AED 10 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 70 for adults and AED 40 for children (approximately)
  • Airport shuttle fee: AED 170 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Suite Novotel Emirates Mall
  • Suite Novotel Hotel
  • Suite Novotel Hotel Emirates Mall
  • Suite Novotel Mall Emirates
  • Suite Novotel Mall Of The Emirates Hotel Dubai
  • Novotel Suites Dubai Mall Emirates Hotel
  • Novotel Suites Emirates Hotel
  • Novotel Suites Dubai Mall Emirates
  • Novotel Suites Emirates
  • Novotel Suites Mall of the Emirates Hotel
  • Novotel Suites Mall of the Emirates Dubai
  • Novotel Suites Mall of the Emirates Hotel Dubai

You should know

  • Novotel Suites Mall of the Emirates offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • One child aged 16 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.