4.1 out of 5

"Check in was delayed for 25 minutes as rooms were not ready. Room was not given as per reservation (not hotels fault maybe as ebookers was mis leading ... " More

By a verified traveller on Wed 09 May 2018

Enter dates to see availability

Hotel Description

Our customers tell us they enjoy the sightseeing around Novotel Suites Mall of the Emirates. During your stay, you're just a quick walk from Ski Dubai. Features include free WiFi in public areas and free self-parking, plus an outdoor pool. Built in 2009, this 3-star hotel has 180 rooms. Each room includes amenities such as free WiFi and an LCD TV.

  • All rooms offer 24-hour room service, LCD TVs and minibars
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy international cuisine while dining at Deli Botique
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Within a 10-minute walk of Ski Dubai and Mall of the Emirates
  • Airport shuttle service available for a fee

Suite

Bed Count 2 Single Beds Maximum Occupancy 3 Max
£32 per night

Superior Suite

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Family Suite

Bed Count 1 Double Bed Maximum Occupancy 5 Max

Novotel Suites Mall of the Emirates ratings based on 24 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Suites Mall of the Emirates

Everyone (16) Couples (4) Family (2) Other (1)
5 out of 5

Posted by on 16 Apr 2019

Was this review helpful to you?
Comment from Hotel Management

25 Apr 2019 by Novotel MOE

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

5 out of 5
The location is ideal and the staff are amazing polite and very helpful. The only downside is the size of the rooms l. They are very small compared to other hotels around the same area where I have stayed before. Is convenient for couples but if booking with a child total of 3 you definitely need the suite family room.

Posted by on 16 Mar 2019

Was this review helpful to you?
Comment from Hotel Management

17 Mar 2019 by Tyrone Lodder

Dear Valued Guest We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

4 out of 5
Nice hotel, very close to the mall of the emirates and lots of amenities.

Posted by on 25 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

27 Jan 2019 by Novotel MOE

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

4 out of 5

Posted by on 30 Oct 2018

Was this review helpful to you?
Comment from Hotel Management

5 Dec 2018 by Novotel Suites MOE

Dear Sir/Madam, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

4 out of 5

Nice hotel, few untrained staff.

Pros: Very nice, good location, All curbs are raised so if you have a wheelchair be ready to use it on the main road. This is not really the hotel's fault!
Cons: train staff to better understand customer needs, not lie when the customer is making a complaint.
Location: only a few minutes from mall of Emirates (providing your not a wheelchair user) Pool is a bit small and dirty. Housekeeping is very good.
Check in was delayed for 25 minutes as rooms were not ready. Room was not given as per reservation (not hotels fault maybe as ebookers was mis leading) Lady on check in didn't really want to help and this is why I was totally put off. When I did make a complaint the hotel staff lied to ebookers and said all I had to do is wait for 5 minutes and I would have had the other room ready. This is not true as check-in lady suggested we take 1 room for now so we can sit while they prepare the other room. This took more than 5 minutes. 99% of the staff are really friendly. Breakfast is good but limited for the Novotel as a brand.

Posted by on 9 May 2018

Was this review helpful to you?
Comment from Hotel Management

16 May 2018 by Novotel Suites

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

4 out of 5

Good Value Hotel

This is a very good hotel with efficient and courteous staff, the rooms are large and very clean. The coffee shop is reasonably priced and open 24hrs, which was excellent. The roof pool is small with limited seating, but this is not a resort hotel so its sufficient if you just want a swim. The location is good, next to mall of the emirates, and we were able to access public transport, bus, taxi and the new metro with ease. The hotel is inter-connected to the Ibis which has a resturant and bar. My only issue was that smoking was allowed in the bar, but thats my problem. In conclusion if you are looking for a hotel in Dubai as a shopping base I would heartily recommend booking this hotel. It is value for money.

Posted by on 22 Mar 2011

Was this review helpful to you?
4 out of 5

Good hotel. Would stay again.

Great rooms! Good location. Good cleaning. However, occasionally disappointed with service at reception. We would stay there again.

Posted by on 22 Feb 2011

Was this review helpful to you?
4 out of 5

Posted by on 5 May 2019

Was this review helpful to you?
Comment from Hotel Management

6 May 2019 by Novotel MOE

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

5 out of 5

Posted by on 23 Apr 2019

Was this review helpful to you?
Comment from Hotel Management

25 Apr 2019 by Novotel MOE

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

4 out of 5

Posted by on 4 Apr 2019

Was this review helpful to you?
Comment from Hotel Management

14 Apr 2019 by Novotel MOE

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

About the Novotel Suites Mall of the Emirates

Location 2A Street, Dubai, 283825

Property Features

Novotel Suites Mall of the Emirates offers its guests an outdoor pool, a health club, and a kid's pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a meeting room. Spa services, a library, and a terrace are also featured at the family-friendly Novotel Suites Mall of the Emirates. A round-trip airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 3-star Dubai hotel is smoke free.

  • 180 guestrooms or units
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (27.3 km / 16.9 mi)
  • Metro station: Sharaf DG Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Novotel Suites Mall of the Emirates offers 180 forms of accommodation with minibars and complimentary bottles of water. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, complimentary toiletries and a hairdryer. This Dubai hotel provides complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Deli Botique – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Ezaz Bar – This bar specialises in international cuisine. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time ends at 1:30 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

A tourism fee is imposed by the city and collected at the property. The fee is AED 10 for the first bedroom per night, and increases by AED 10 per night for each additional bedroom. For further details, please contact the property using the information contained in your confirmation email.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free when using existing bedding.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: AED 10.00 per accommodation, per night

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 70 for adults and AED 40 for children (approximately)
  • Airport shuttle fee: AED 170 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Suites Dubai Mall Emirates Hotel
  • Novotel Suites Emirates Hotel
  • Novotel Suites Dubai Mall Emirates
  • Novotel Suites Emirates
  • Suite Novotel Mall Of The Emirates Hotel Dubai
  • Novotel Suites Mall Emirates Hotel Dubai
  • Novotel Suites Mall Emirates Hotel
  • Novotel Suites Mall Emirates Dubai
  • Novotel Suites Mall Emirates
  • Novotel Suites Dubai Mall of the Emirates

You should know

  • Novotel Suites Mall of the Emirates offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • The total price shown includes a resort fee.
  • One child 16 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.