4.0 out of 5

"Check in was delayed for 25 minutes as rooms were not ready. Room was not given as per reservation (not hotels fault maybe as ebookers was mis leading ... " More

By a verified traveller on Wed 09 May 2018

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Hotel Description

Our customers tell us they enjoy the sightseeing around Novotel Suites Mall of the Emirates. During your stay, you're just a quick walk from Ski Dubai. Free WiFi in public areas, free self-parking and a free area shuttle are available. Built in 2009, this 3-star hotel has 180 rooms. Each room includes amenities such as free WiFi and an LCD TV.

  • All rooms offer 24-hour room service, LCD TVs and minibars
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy international cuisine while dining at Deli Botique
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club
  • Guests speak favourably about the convenient parking and the central location
  • Within a 10-minute walk of Ski Dubai and Mall of the Emirates
  • Free local-area shuttle service

Suite

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£57 per night

Superior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Novotel Suites Mall of the Emirates ratings based on 15 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Suites Mall of the Emirates

Everyone (8) Couples (4) Family (1) Other (1)
4 out of 5

Posted by on 30 Oct 2018

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Comment from Hotel Management

5 Dec 2018 by Novotel Suites MOE

Dear Sir/Madam, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

4 out of 5

Nice hotel, few untrained staff.

Pros: Very nice, good location, All curbs are raised so if you have a wheelchair be ready to use it on the main road. This is not really the hotel's fault!
Cons: train staff to better understand customer needs, not lie when the customer is making a complaint.
Location: only a few minutes from mall of Emirates (providing your not a wheelchair user) Pool is a bit small and dirty. Housekeeping is very good.
Check in was delayed for 25 minutes as rooms were not ready. Room was not given as per reservation (not hotels fault maybe as ebookers was mis leading) Lady on check in didn't really want to help and this is why I was totally put off. When I did make a complaint the hotel staff lied to ebookers and said all I had to do is wait for 5 minutes and I would have had the other room ready. This is not true as check-in lady suggested we take 1 room for now so we can sit while they prepare the other room. This took more than 5 minutes. 99% of the staff are really friendly. Breakfast is good but limited for the Novotel as a brand.

Posted by on 9 May 2018

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Comment from Hotel Management

16 May 2018 by Novotel Suites

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, PEECHARA Sundeep General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

4 out of 5

Good Value Hotel

This is a very good hotel with efficient and courteous staff, the rooms are large and very clean. The coffee shop is reasonably priced and open 24hrs, which was excellent. The roof pool is small with limited seating, but this is not a resort hotel so its sufficient if you just want a swim. The location is good, next to mall of the emirates, and we were able to access public transport, bus, taxi and the new metro with ease. The hotel is inter-connected to the Ibis which has a resturant and bar. My only issue was that smoking was allowed in the bar, but thats my problem. In conclusion if you are looking for a hotel in Dubai as a shopping base I would heartily recommend booking this hotel. It is value for money.

Posted by on 22 Mar 2011

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4 out of 5

Good hotel. Would stay again.

Great rooms! Good location. Good cleaning. However, occasionally disappointed with service at reception. We would stay there again.

Posted by on 22 Feb 2011

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3 out of 5
Gutes Hotel mit optimalen Familiensuiten an guter Lage, direkt neben der Mall of the Emirates. Zwei Metro-Stationen, eine Top-Mall und vieles mehr in Gehdistanz. Eigentlich perfekt. Leider war das ansonsten optimale Zimmer nicht wirklich sauber. Es hatte Geschmier an der Wand und an der Türe im Bad. Wobei das Problem wahrscheinlich eher ein ekliger Vor-Mieter als das Putzpersonal war. Man konnte den Schleim – oder was immer es war – erst bei genauerem Hinsehen erkennen. Aber wenn man ihn dann mal sah, dann sprang er einen förmlich an. Auch der Kühlschrank – der eigentlich eine Minibar hätte sein sollen – und eine Steckdose haben nicht funktioniert. Aber das hat uns nicht weiter gestört. Viel störender war das W-Lan, welches einen immer und immer wieder zwang, eine Bewertung abzugeben – was aber nach einer Reklamation behoben wurde. Beim Frühstücksbuffet musste wir mehrmals sehr lange auf Geschirr-Nachschub oder auf vergessene Omelettes warten, was aber weniger am ansonsten sehr freundlichen und aufmerksamen Personal lag, sondern daran dass wahrscheinlich einfach zu wenig Personal eingeplant war. Insgesamt war das Hotel aber – vor allem in Sachen Preis-/Leistungsverhältnis eine gute Wahl.

Posted by , from Zürich on 17 Oct 2018

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Comment from Hotel Management

5 Dec 2018 by Novotel Suites MOE

Dear Mr. Andy, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suite & Ibis Mall of the Emirates

5 out of 5

Top

Very friendly staff, frontdesk very helpful for an early check in. Highly appreciated after a long flight. Thanks to Thinay from India and his colleagues.

Posted by , from Yaoundé on 31 Jul 2018

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Comment from Hotel Management

5 Aug 2018 by Novotel Suites MOE

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

4 out of 5

Hôtel bien situé

Il est bien situé à al Barsha a 3min à pied du mall et a 7min d’une station de métro. Connexion wifi un peu faible mais passable pour passer quelques appels wapp. Le personnel est agréable, respectueux et toujours disponible

Posted by , from dubaï on 24 Feb 2018

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Comment from Hotel Management

12 Mar 2018 by Novotel suites

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager

4 out of 5

Hyvä sijainti ja monipuoliset palvelut

Allasalue mukavan privaatti ja aurinkoinen. Aamupala monipuolinen ja tarjolla klo 11 saakka.MOEn läheisyys iso plussa. Huone oli tilava ja muuten ok paitsi vähän tunkkainem kokolattiamatto ja omituinen haju vessassa. Hyvä hinta-laatusuhde. Suosittelen.

Posted by , from Kuopio on 5 Dec 2017

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Comment from Hotel Management

12 Dec 2017 by Sayed

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager

4 out of 5

hôtel accueillant et bien situé,

Séjour d’une semaine à la découverte de cette ville magique. Situation proche des cpmmerces et du métro. Personnel de l’hôtel aimable et très serviable. À conseiller.

Posted by , from Sion on 9 Nov 2017

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Comment from Hotel Management

19 Nov 2017 by Sayed

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager

4 out of 5

tout était bien sauf j aurai aimé avoir un frigo,

Pros: sa proximité avec les magasins et les transports public ainsi qu'une navette gratuite pour se rendre à la plage
Cons: le mini bar beaucoup trop petit et un peu fatigué refroidit trop jégèrement
Location: trèe nirn znim" très bien désservi en boutique et transports
très bien situé, très bon accueil mais le descriptif e booker c était un lit deux personnes et deux lits une personne or il y avait un lit deux personnes un sofa et un canapé convertible avec un matelas très fin heureusement l accueil de l hotel m'a mis un matelas épais sur le canapé convertible sinon en l état mon dos aurait vite souffert de ce manque de professionnalisme de e booker. ce n est pas correct de la part de e booker de mentir sur le descriptif.

Posted by , from aulnay sous bois on 19 Oct 2017

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Comment from Hotel Management

17 Nov 2017 by Sayed

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the sofa bed , please note that your comment has been forwarded to the operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ayman Hassan General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

About the Novotel Suites Mall of the Emirates

Location 2A Street, Dubai, 283825

Property Features

Novotel Suites Mall of the Emirates offers its guests an outdoor pool, a health club, and a kid's pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a meeting room. Spa services, a library, and a terrace are also featured at the family-friendly Novotel Suites Mall of the Emirates. A free area shuttle within 5 km is available. Free self parking is available. This 3-star Dubai hotel is smoke free.

  • 180 guestrooms or units
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (27.3 km / 16.9 mi)
  • Metro station: Sharaf DG Station (0.6 km / 0.4 mi)
  • Property shuttles: Free area shuttle within 5 km; airport shuttle
  • Parking: Free self parking

Room Amenities

Novotel Suites Mall of the Emirates offers 180 forms of accommodation with minibars and complimentary bottles of water. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, complimentary toiletries and a hairdryer. This Dubai hotel provides complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Deli Botique – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Ezaz Bar – This bar specialises in international cuisine. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Fees may apply. Contact the property in advance to make arrangements.

A tourism fee is imposed by the city and collected at the property. The fee is AED 10 for the first bedroom per night, and increases by AED 10 per night for each additional bedroom. For further details, please contact the property using the information contained in your confirmation email.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Swimming pool access is available for a surcharge. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: AED 10.00 per accommodation, per night

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 70 for adults and AED 40 for children (approximately)
  • Airport shuttle fee: AED 160 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Suites Dubai Mall Emirates Hotel
  • Novotel Suites Emirates Hotel
  • Novotel Suites Dubai Mall Emirates
  • Novotel Suites Emirates
  • Suite Novotel Mall Of The Emirates Hotel Dubai
  • Novotel Suites Mall Emirates Hotel Dubai
  • Novotel Suites Mall Emirates Hotel
  • Novotel Suites Mall Emirates Dubai
  • Novotel Suites Mall Emirates
  • Novotel Suites Dubai Mall of the Emirates

You should know

  • Novotel Suites Mall of the Emirates offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.