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4.6 out of 5

"great hotel, very helpful staff , lovely room, great position, nice restaurant`s " More

By a verified traveller on Wed 29 Nov 2017

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Hotel Description

The breakfast at Palace Downtown gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Dubai Fountain. Enjoy features like free WiFi in public areas and free valet parking, plus 7 restaurants. Built in 2007, this 5-star hotel has 242 rooms. All rooms offer free WiFi and balconies.

  • Air-conditioned rooms with balconies, 24-hour room service and LCD TVs
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Drinking and dining options include 7 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to detox wraps, facials or body scrubs at the spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have great things to say about the proximity to shopping and the breakfast
  • Just a 5-minute walk from Dubai Fountain and a 4-minute drive from Burj Khalifa
  • Airport, shopping centre and local-area shuttle service available for a fee

Deluxe Lake View Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
£282* Per night/room 6 Aug - 7 Aug

Diplomatic Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite (Palace Fountain View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Palace Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room (Fountain View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Palace Downtown ratings based on 25 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Palace Downtown

Everyone (12) Couples (7) Family (2) Other (1)
5 out of 5

Posted by on 25 May 2019

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Comment from Hotel Management

25 May 2019 by Marianne Fitzgerald

Dear Valued Guest, Many thanks for staying with us at Palace Downtown and for taking the time to share your excellent feedback of your experience with us. We look forward to your next return. With my best personal regards, Marianne Fitzgerald General Manager

5 out of 5

Posted by on 9 Sep 2018

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Comment from Hotel Management

9 Sep 2018 by David Simon

Dear Guest, Thank you for your rating, I hope you had a wonderful stay here at the Palace and I look forward to welcome you again soon. Best regards David Simon General Manager

5 out of 5

great hotel

Location: Dubai fountain out the back, next to Dubai mall
great hotel, very helpful staff , lovely room, great position, nice restaurant`s

Posted by , from london on 29 Nov 2017

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5 out of 5

Romatic luxury

The hotel and it's surroundings are absolutely sumptuous and the staff could not be more attentive and helpful. My stay was a truly delightful experience from start to finish.

Posted by on 17 Sep 2014

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5 out of 5

A Palace with a view

This is a beautiful hotel with a fantastic view overlooking the Burj Khalifa. Service was great and an outside table at the Thiptara restaurant was ideal to watch the splendour of the Dubai Fountains. Our room was huge (a diplomatic suite - 105sqm) and very comfortable. The hotel is close to the Dubai mall with its upmarket shops. While the pool and the sunbeds were luxurious, the pool area is quite small and there aren't that many sunbeds. If you want to sunbathe every day until teatime you would be better off at one of the resort hotels like the Atlantis or Westin Mina Seyahi. However if you are looking for luxury where you can do a bit of sightseeing, shopping and sunbathing this is an ideal hotel for you. We would definitely go back.

Posted by on 2 Jan 2012

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4 out of 5
Kein modernes, aber ein dafür ein Hotel mit viel Charme im arabischem Still. Der grösste Vorteil liegt ganz klar an der zentralen Lage des Hotels, wovon man viele Restaurants und und natürlich auch die Mall, sowie den Burj Khalifa ohne weiteres erreichen kann. Vom Pool aus hat man einen schönen Blick auf den Burj Khalifa. Nachteile: die Zimmer sind schon etwas in die Jahre gekommen, sollen jedoch zwischen August und September 2020 komplett renoviert werden. Und natürlich, wer so zentral Einchecken möchte, bezahlt halt auch den Preis dafür.

Posted by on 13 Jan 2020

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Comment from Hotel Management

14 Jan 2020 by Ahmed ElNawawy General Manager, Palace Downtown

Dear Guest, Thank you very much for your wonderful review. It is a pleasure to know that you enjoyed your stay We look forward to welcoming you back soon. Best wishes, Ahmed ElNawawy General Manager, Palace Downtown

4 out of 5

Posted by on 4 Nov 2019

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4 out of 5
sehr gut zentral gelegen, teuer, während Ramadan Pool eingeschränkt nutzbar wegen Zelt

Posted by on 6 Aug 2019

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Comment from Hotel Management

6 Aug 2019 by Marianne Fitzgerald

Sehr geehrter Gast, Es freut uns dass es Ihnen gefallen hat bei uns und dass Sie die Lage gemocht haben. Wir hatten den Kinderbereich fuer das Ramadan Zelt verwendet und werden naechstes Jahr wahrscheinlich kein Zelt errichten. Wir hoffen Sie bald wieder begruessen zu duerfen. Mit freundlichen Gruessen, Marianne

5 out of 5

Posted by on 12 Jun 2019

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Comment from Hotel Management

13 Jun 2019 by Marianne Fitzgerald

Dear Valued Guest, Thank you for your feedback and patronage for Palace Downtown. It has been a true pleasure to be of service to you and we all hope to welcome you back soon. With my best personal regards, Marianne Fitzgerald General Manager

3 out of 5
Ich würde das Hotel mehr mit 4 als mit 5 Sternen bewerten. Einrichtung müsste mal renoviert werden. Lage top und super Aussicht ( Sicht auf Burj Khalifa) Leider wurde rundherum gebaut daher war es ein bisschen laut.

Posted by on 19 May 2019

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Comment from Hotel Management

19 May 2019 by Marianne Fitzgerald

Dear Valued Guest, Thank you for staying with us at Palace Downtown and for taking the time to give us your feedback. We are disheartened to read that your stay experience with us was marred by various issues mentioned. We are currently working at improving the hotel to ensure our guest have great stay experience and we do apologize for the inconvenience that you experienced. We thank you again for your feedback and sincerely hope to regain your trust and confidence. With my best personal regards, Marianne Fitzgerald General Manager

Property Features

Palace Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There are 7 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 18299 square feet (1700 square metres). A sauna, spa services, and a library are also featured at the luxury Palace Downtown. A round-trip airport shuttle and an area shuttle are available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 242 guestrooms or units
  • 7 dining venues
  • 18299 sq ft of conference space
  • 1700 sq. m of conference space
  • Built in 2007
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (15.4 km / 9.6 mi)
  • Property shuttles: Airport shuttle, area shuttle, and shopping centre shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Palace Downtown offers 242 forms of accommodation with minibars and a safe. Rooms open to balconies. 42-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets. This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

Palace Downtown has 7 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

  • Golfing nearby

Spa Services

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 350.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Contactless check-out is available.Individually wrapped food options are available through room service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available through room service.

  • One child stays free
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 160 per person (approximately)
  • Rollaway bed fee: AED 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Downtown Palace
  • Palace Downtown Dubai
  • Palace Dubai Downtown
  • Palace Hotel Dubai Downtown
  • Palace The Old Town Dubai
  • The Palace Old Town
  • The Palace The Old Town Hotel Dubai
  • Palace Downtown Dubai Hotel
  • Palace Downtown Hotel
  • The Palace Downtown Dubai
  • Palace Downtown Hotel
  • Hotel Palace Downtown Dubai
  • Dubai Palace Downtown Hotel
  • Hotel Palace Downtown
  • Palace Downtown Dubai
  • The Palace Downtown Dubai
  • Palace Hotel
  • Palace
  • Palace Downtown Hotel
  • Palace Downtown Dubai
  • Palace Downtown Hotel Dubai

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.