4.6 out of 5

"great hotel, very helpful staff , lovely room, great position, nice restaurant`s " More

By a verified traveller on Wed 29 Nov 2017

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Hotel Description

The spacious rooms at Palace Downtown get good marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Dubai Fountain. Features include free WiFi in public areas and free valet parking, plus 7 restaurants. Built in 2007, this 5-star hotel has 242 rooms. All rooms offer free WiFi and balconies.

  • Air-conditioned rooms with balconies, 24-hour room service and LCD TVs
  • Free WiFi and wired Internet
  • Free valet parking
  • Options for a bite to eat or a refreshing drink include 7 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Indulge with body scrubs, reflexology or body treatments at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have good things to say about the accommodation for the comfy beds and spaciousness
  • Just a 4-minute walk from Dubai Fountain and a 4-minute drive from Burj Khalifa
  • Local-area and shopping centre shuttle service available for a fee

Diplomatic Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (Palace Fountain View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Palace Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room (Fountain View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Palace Downtown ratings based on 22 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Palace Downtown

Everyone (11) Couples (5) Family (2) Other (1)
5 out of 5

Posted by on 25 May 2019

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Comment from Hotel Management

25 May 2019 by Marianne Fitzgerald

Dear Valued Guest, Many thanks for staying with us at Palace Downtown and for taking the time to share your excellent feedback of your experience with us. We look forward to your next return. With my best personal regards, Marianne Fitzgerald General Manager

5 out of 5

Posted by on 9 Sep 2018

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Comment from Hotel Management

9 Sep 2018 by David Simon

Dear Guest, Thank you for your rating, I hope you had a wonderful stay here at the Palace and I look forward to welcome you again soon. Best regards David Simon General Manager

5 out of 5

great hotel

Location: Dubai fountain out the back, next to Dubai mall
great hotel, very helpful staff , lovely room, great position, nice restaurant`s

Posted by , from london on 29 Nov 2017

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5 out of 5

Romatic luxury

The hotel and it's surroundings are absolutely sumptuous and the staff could not be more attentive and helpful. My stay was a truly delightful experience from start to finish.

Posted by on 17 Sep 2014

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5 out of 5

A Palace with a view

This is a beautiful hotel with a fantastic view overlooking the Burj Khalifa. Service was great and an outside table at the Thiptara restaurant was ideal to watch the splendour of the Dubai Fountains. Our room was huge (a diplomatic suite - 105sqm) and very comfortable. The hotel is close to the Dubai mall with its upmarket shops. While the pool and the sunbeds were luxurious, the pool area is quite small and there aren't that many sunbeds. If you want to sunbathe every day until teatime you would be better off at one of the resort hotels like the Atlantis or Westin Mina Seyahi. However if you are looking for luxury where you can do a bit of sightseeing, shopping and sunbathing this is an ideal hotel for you. We would definitely go back.

Posted by on 2 Jan 2012

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5 out of 5

Posted by on 12 Jun 2019

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Comment from Hotel Management

13 Jun 2019 by Marianne Fitzgerald

Dear Valued Guest, Thank you for your feedback and patronage for Palace Downtown. It has been a true pleasure to be of service to you and we all hope to welcome you back soon. With my best personal regards, Marianne Fitzgerald General Manager

3 out of 5
Ich würde das Hotel mehr mit 4 als mit 5 Sternen bewerten. Einrichtung müsste mal renoviert werden. Lage top und super Aussicht ( Sicht auf Burj Khalifa) Leider wurde rundherum gebaut daher war es ein bisschen laut.

Posted by on 19 May 2019

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Comment from Hotel Management

19 May 2019 by Marianne Fitzgerald

Dear Valued Guest, Thank you for staying with us at Palace Downtown and for taking the time to give us your feedback. We are disheartened to read that your stay experience with us was marred by various issues mentioned. We are currently working at improving the hotel to ensure our guest have great stay experience and we do apologize for the inconvenience that you experienced. We thank you again for your feedback and sincerely hope to regain your trust and confidence. With my best personal regards, Marianne Fitzgerald General Manager

5 out of 5

Posted by on 11 May 2019

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Comment from Hotel Management

12 May 2019 by Marianne Fitzgerald

Dear Valued Guest, Many thanks to your positive review of Palace Downtown. We appreciate your patronage and support. We all hope that your next visit is just around the corner. With my best personal regards, Marianne Fitzgerald General Manager

5 out of 5
Alles sher schön Ich möchten wieder ebookers Danke

Posted by on 21 Apr 2019

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Comment from Hotel Management

4 May 2019 by Marianne Fitzgerald

Dear Valued Guest, Thank you for your time to let other travelers know about your experience here at Palace Downtown. We appreciate your patronage and support. We all can't wait for your return soon. With my best personal regards, Marianne Fitzgerald General Manager

5 out of 5
Ein sehr schönes Hotel im arabischen Stil, top gelegen, super Service. Frühstück sehr empfehlenswert, auch die verschiedenen Buffets am Abend. Outdoor-Konzerte bei der Oper sind auch bei geschlossener Tür gut hörbar.

Posted by on 7 Apr 2019

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Comment from Hotel Management

8 Apr 2019 by Marianne Fitzgerald

Dear Valued Guest, Thank you for taking the time to post your review for Palace Downtown. We appreciate your kind compliments towards our location, service and breakfast. In regards to your other comment, kindly be advised that we are currently working on this issue and adding more installation into the rooms to reduce the noise. Nevertheless, we are grateful that you still recommend us. I hope that you had a safe and smooth journey home and that we will be able to welcome you back again soon. With my best personal regards, Marianne Fitzgerald General Manager

Property Features

Palace Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There are 7 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 18299 square feet (1700 square metres). A sauna, spa services, and a library are also featured at the luxury Palace Downtown. Valet parking is free. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 242 guestrooms or units
  • 7 dining venues
  • 18299 sq ft of conference space
  • 1700 sq. m of conference space
  • Built in 2007
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Library
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (16 km / 9.9 mi)
  • Property shuttles: Area shuttle and shopping centre shuttle
  • Parking: Free valet parking

Room Amenities

Palace Downtown offers 242 forms of air-conditioned accommodation with DVD players and minibars. Rooms open to balconies. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and a bidet. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • DVD player
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Palace Downtown has 7 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Skydiving nearby

Spa Services

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 350.0 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • Tourism fee: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AED 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Downtown Dubai Hotel
  • Palace Downtown Dubai
  • The Palace The Old Town Hotel Dubai
  • Palace The Old Town Dubai
  • The Palace Old Town
  • The Palace Old Town Hotel Dubai
  • Palace Downtown Hotel
  • The Palace Downtown Dubai

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.