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4.6 out of 5

"Amazing hotel, what a service! We stayed in 4 hotels (Five Palm jumeirah, Taj towers presidential suite, One and only the palm and this one) and the s ... " More

By a verified traveller on Sat 07 Nov 2020

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Deluxe Lake View Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
£157* Per night/room 28 Aug - 29 Aug

Diplomatic Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite (Palace Fountain View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Palace Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room (Fountain View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Palace Room, Fountain View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

The breakfast at Palace Downtown gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Dubai Fountain. Enjoy features like free WiFi in public areas and free valet parking, plus 6 restaurants. Built in 2007, this 5-star hotel has 242 rooms. All rooms offer free WiFi and balconies.

  • Air-conditioned rooms with balconies, 24-hour room service and LCD TVs
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Drinking and dining options include 6 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to hydrotherapy, body scrubs or body wraps at the spa
  • Services include a lifeguard on site, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have great things to say about the breakfast and the proximity to shopping
  • Just a 5-minute walk from Dubai Fountain and a 4-minute drive from Burj Khalifa
  • Airport, shopping centre and local-area shuttle service available for a fee

Palace Downtown ratings based on 26 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Palace Downtown

Everyone (12) Couples (8) Family (2) Other (1)
5 out of 5
Amazing hotel, what a service! We stayed in 4 hotels (Five Palm jumeirah, Taj towers presidential suite, One and only the palm and this one) and the service here was simply outstanding! They upgraded us to a better room, the covid cleanness measures were like nowhere else, the kindness and availability of the staff was also amazing. The view - wow! Magnificent.

Posted by , from London on 7 Nov 2020

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Comment from Hotel Management

15 Dec 2020 by Ahmed Elnawawy

Dear Elizabeth, Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards, Ahmed El Nawawy General Manager

5 out of 5

Posted by on 25 May 2019

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Comment from Hotel Management

25 May 2019 by Marianne Fitzgerald

Dear Valued Guest, Many thanks for staying with us at Palace Downtown and for taking the time to share your excellent feedback of your experience with us. We look forward to your next return. With my best personal regards, Marianne Fitzgerald General Manager

5 out of 5

Posted by on 9 Sep 2018

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Comment from Hotel Management

9 Sep 2018 by David Simon

Dear Guest, Thank you for your rating, I hope you had a wonderful stay here at the Palace and I look forward to welcome you again soon. Best regards David Simon General Manager

5 out of 5

great hotel

Location: Dubai fountain out the back, next to Dubai mall
great hotel, very helpful staff , lovely room, great position, nice restaurant`s

Posted by , from london on 29 Nov 2017

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5 out of 5

Romatic luxury

The hotel and it's surroundings are absolutely sumptuous and the staff could not be more attentive and helpful. My stay was a truly delightful experience from start to finish.

Posted by on 17 Sep 2014

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5 out of 5

A Palace with a view

This is a beautiful hotel with a fantastic view overlooking the Burj Khalifa. Service was great and an outside table at the Thiptara restaurant was ideal to watch the splendour of the Dubai Fountains. Our room was huge (a diplomatic suite - 105sqm) and very comfortable. The hotel is close to the Dubai mall with its upmarket shops. While the pool and the sunbeds were luxurious, the pool area is quite small and there aren't that many sunbeds. If you want to sunbathe every day until teatime you would be better off at one of the resort hotels like the Atlantis or Westin Mina Seyahi. However if you are looking for luxury where you can do a bit of sightseeing, shopping and sunbathing this is an ideal hotel for you. We would definitely go back.

Posted by on 2 Jan 2012

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4 out of 5
Kein modernes, aber ein dafür ein Hotel mit viel Charme im arabischem Still. Der grösste Vorteil liegt ganz klar an der zentralen Lage des Hotels, wovon man viele Restaurants und und natürlich auch die Mall, sowie den Burj Khalifa ohne weiteres erreichen kann. Vom Pool aus hat man einen schönen Blick auf den Burj Khalifa. Nachteile: die Zimmer sind schon etwas in die Jahre gekommen, sollen jedoch zwischen August und September 2020 komplett renoviert werden. Und natürlich, wer so zentral Einchecken möchte, bezahlt halt auch den Preis dafür.

Posted by on 13 Jan 2020

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Comment from Hotel Management

14 Jan 2020 by Ahmed ElNawawy General Manager, Palace Downtown

Dear Guest, Thank you very much for your wonderful review. It is a pleasure to know that you enjoyed your stay We look forward to welcoming you back soon. Best wishes, Ahmed ElNawawy General Manager, Palace Downtown

4 out of 5

Posted by on 4 Nov 2019

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4 out of 5
sehr gut zentral gelegen, teuer, während Ramadan Pool eingeschränkt nutzbar wegen Zelt

Posted by on 6 Aug 2019

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Comment from Hotel Management

6 Aug 2019 by Marianne Fitzgerald

Sehr geehrter Gast, Es freut uns dass es Ihnen gefallen hat bei uns und dass Sie die Lage gemocht haben. Wir hatten den Kinderbereich fuer das Ramadan Zelt verwendet und werden naechstes Jahr wahrscheinlich kein Zelt errichten. Wir hoffen Sie bald wieder begruessen zu duerfen. Mit freundlichen Gruessen, Marianne

5 out of 5

Posted by on 12 Jun 2019

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Comment from Hotel Management

13 Jun 2019 by Marianne Fitzgerald

Dear Valued Guest, Thank you for your feedback and patronage for Palace Downtown. It has been a true pleasure to be of service to you and we all hope to welcome you back soon. With my best personal regards, Marianne Fitzgerald General Manager

Property Features

Palace Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 18299 square feet (1700 square metres). A kids' pool, a sauna, and spa services are also featured at the luxury Palace Downtown. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 242 guestrooms or units
  • 6 dining venues
  • 18299 sq ft of conference space
  • 1700 sq. m of conference space
  • Built in 2007
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (15.8 km / 9.8 mi)
  • Property shuttles: Airport shuttle, area shuttle, and shopping centre shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Palace Downtown offers 242 forms of accommodation with minibars and a safe. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets. This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Pillow options
  • Separate bath and shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

Palace Downtown has 6 restaurants on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

  • Golfing nearby

Spa Services

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

IMPORTANT NOTE: On the 31st December, in order to avoid traffic and road closure around the downtown area the check-in time is prior to 2:00 PM.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 350.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available through room service.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 160 per person (approximately)
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Downtown Palace
  • Palace Downtown Dubai
  • Palace Dubai Downtown
  • Palace Hotel Dubai Downtown
  • Palace The Old Town Dubai
  • The Palace Old Town
  • The Palace The Old Town Hotel Dubai
  • Palace Downtown Dubai Hotel
  • Palace Downtown Hotel
  • The Palace Downtown Dubai
  • Palace Downtown Hotel
  • Hotel Palace Downtown Dubai
  • Dubai Palace Downtown Hotel
  • Hotel Palace Downtown
  • Palace Downtown Dubai
  • The Palace Downtown Dubai
  • Palace Hotel
  • Palace
  • Palace Downtown Hotel
  • Palace Downtown Dubai
  • Palace Downtown Hotel Dubai

You should know

  • Palace Downtown offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.