24 Nov 2019 by John Elrod Ricalde
Dear Valued Guest, Thank you for taking the time to share your experience to us following your stay at Pullman Dubai Creek City Centre. Your feedback is very valuable to us and encouraging to our hardworking team who genuinely cares about making our guests feel welcome and comfortable. It was a pleasure to have you with us and we look forward to welcoming you again at our hotel. Kind Regards, John Elrod Ricalde Guest Experience Manager
16 Jan 2019 by John Elrod
Dear Valued Guest, First of all, thank you very much for sharing your comprehensive feedback with us. It is through such feedback that we can isolate issues and areas in need of attention. Your feedback is particularly important in helping us to achieve our goal of guest satisfaction. Rest assured that we are taking immediate action on the remarks highlighted to avoid future occurrence. We hope that the inconvenience you experienced has not marred your overall impression about Pullman Dubai Creek City Centre, and that you will give us a chance to prove you that it was more an isolated incident rather than the norm. Kind Regards, John Elrod Ricalde Guest Experience Manager
23 Oct 2018 by Pullman Creek City Centre
Dear Ms. Alisha, Thank you very much for staying at Pullman Dubai Creek City Centre. We sincerely appreciate your comments about your recent stay at our hotel it is always a pleasure to receive such positive comments. I will make sure to share your kind words with our team members, who will certainly be very encouraged and motivated by knowing that you enjoyed staying with us and that we will have the pleasure to welcome you back soon. Once again thank you for your valuable review; It was a pleasure to have you staying with us and it is always encouraging to get positive feedback. We look forward to having you back soon at Pullman Dubai Deira City Centre and we hope you do give us the chance to design you another vibrant journey. Kind Regards, Regina Nathan Assistant Guest Experience Manager
Due to COVID-19, this property’s food and beverage options may be limited.
Pullman Dubai Creek City Centre offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and a limo/town car service are available. A kids' pool, a 24-hour fitness centre, and a sauna are also featured at the luxury Pullman Dubai Creek City Centre. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. This 5-star Dubai hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Free self parking , Free valet parking
Pullman Dubai Creek City Centre offers 318 forms of accommodation with minibars and a safe. Each accommodation is individually furnished. Beds feature premium bedding. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include baths or showers with a deep soaking bath, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Medley Restaurant – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
The t-Lounge by Dilmah – This café specialises in international cuisine. Open daily.
La Fabrique Sports Bar – This sports bar specialises in international cuisine. Happy hour is offered. Open daily.
Azure Pool Lounge – This rooftop bar specialises in international cuisine and is located by the pool. Open daily.
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Fit and Spa has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Tourism Pledge.