12 Nov 2019 by Hotel Management.
Dear Valued Guest, Thank you for your wonderful feedback and we make every effort to ensure your expectations are exceeded. I sincerely appreciate that you have taken the time to share your personal experience and recognise our endeavours. Also we have taken notes in regards to your comment of hotel evening entertainment activities and will share the same with our team. We look forward to welcome you back again at Rixos the Palm. With Regards, Hotel Management.
12 Mar 2018 by Elis Seval
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Elis Seval Guest Relations Manager
8 Nov 2020 by Maryia
Dear Guest, thank you very much for your review! we are looking forward to your next visit.
26 Oct 2019 by Maryia
Dear guests, Thank you for taking the time to share your recent experience at Rixos The Palm with us. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Dubai. Sincerely, Hotel Management
26 Oct 2019 by Maryia
Dear guests, we appreciate your feedback and looking forward to your visit. Kind regards,
7 Aug 2019 by Hotel Management
Dear Guest, Thank you for taking the time to share your recent experience at Rixos the Palm, Dubai. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Dubai. With Regards, Hotel Management
4 May 2019 by Wanchi Lee
Dear Guest, Thank you for sharing your feedback via Expedia and we truly value your feedback as it is from your remarks that we are able to uphold our commitment to excellence in ensuring to deliver the service we are renowned for. Looking forward in welcoming you again in near future. With Regards, Wanchi Lee
12 Apr 2019 by Guest Relations Team
Dear Guest, Thank you very much for taking your time to share this amazing review with us and other guests. Best regards, Guest Relations Team
10 Aug 2018 by David POHL
Sehr geehrte Gast, Herzlichen Dank für Ihren Besuch in unserem Rixos The Palm Hotel. Wir schätzen es sehr, dass Sie sich die Zeit genommen haben, Ihre Meinung auf Expedia zu veröffentlichen um uns Ihre Erfahrung mitzuteilen. Ihre Rückmeldung ist uns sehr wichtig und Kommentare wie Ihre ermöglichen es uns, unsere Dienstleistung zum Gast stetig zu hinterfragen und zu verbessern. Sie können versichert sein, dass wir Ihre Hinweise sehr ernst nehmen, denn wir verstehen uns als Gastgeber aus vollstem Herzen und es ist unser höchstes Anliegen unseren Gäste die Zeit bei uns zu einem schönen und angenehmen Erlebnis zu gestalten. Alle von Ihnen genannten Punkte haben wir intern mit den verantwortlichen Abteilungsleitern weitergeleitet und lassen diese überprüfen ggf. nachbessern. Es ist unser oberstes Ziel, die Erwartungen unserer Gäste übertreffen und wir bedauern es sehr, dass uns dies in Ihrem letzten Besuch nicht ganz gelungen ist. Gerne werden wir unser Personal im nächsten Teammeeting verstärkt auf dieses Thema ansprechend und hoffen, dass dies ein Einzelfall bleibt. Es wäre sehr schön, wenn wir Sie demnächst wieder bei uns begrüßen dürften. Im Namen des gesamten Teams wünschen wir Ihnen alles Gute und verbleiben Mit freundlichen Grüßen, David POHL Operations and Guest Relations Manager Rixos The Palm Hotel
Due to COVID-19, this property’s food and beverage options may be limited.
All-inclusive room rates at Rixos The Palm Hotel & Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Some rates at Rixos The Palm Hotel & Suites are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to smell the salty air and watch the ocean waves from the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Rixos The Palm Hotel & Suites , you can cool off in one of the 2 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, A beach bar, and A swim-up bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a free kid's club, a kids' pool and outdoor tennis courts. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Dubai hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Rixos The Palm Hotel & Suites offers 230 forms of air-conditioned accommodation with minibars and a safe. Select Comfort beds feature down comforters and premium bedding. A pillow menu is available. 40-inch Plasma televisions come with premium digital channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.
A La Turca – Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
L Olivo Restaurant – Overlooking the ocean and pool, this fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Toro Loco Steakhouse – This steakhouse specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.
2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a health club and a spa tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Anjana Spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Guests booked in All-Inclusive rates for 2 nights or more receive access to à la carte meals at L'Olivo and Toro Loco restaurants. Guests booked for 1 night in All-Inclusive rates receive meals at the buffet restaurant.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash.
For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Individually wrapped food options are available through room service. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. The property affirms that it adheres to the Safe Travels (WTTC - Global) cleaning and disinfection practices.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.