4.1 out of 5

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Hotel Description

Our customers tell us that they enjoy the pool at Rixos The Palm Dubai. During your stay, you'll be close to Souk Madinat Jumeirah. Free WiFi in public areas, free valet parking and a free shopping centre shuttle are available. Built in 2011, this 5-star hotel has 230 rooms over 5 floors. Each room includes amenities such as free WiFi and a deep-soaking bathtub.

  • Air-conditioned rooms with Select Comfort beds, deep-soaking bathtubs and 24-hour room service
  • Free WiFi
  • Free valet parking and self-parking
  • For dining with ocean views, stop by A La Turca, one of the property's 3 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the spa tub
  • Treat yourself to massages, body scrubs or manicures and pedicures at Anjana Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a health club
  • Guests speak favourably about the size of the guestrooms and the pool
  • 3.5 mi (5.6 km) from Aquaventure and 10.5 mi (16.8 km) from Skydive Dubai
  • Free shopping centre shuttle service

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£109 per night

Five Bedroom suite with Pool

Bed Count 4 Double Beds Maximum Occupancy 9 Max

Four Bedroom Suite Penthouse

Bed Count 3 Double Beds Maximum Occupancy 9 Max

Four Bedroom Suite Pool Suite

Bed Count 3 Double Beds Maximum Occupancy 9 Max

Two Bedroom Family Suite

Bed Count 2 Double Beds Maximum Occupancy 6 Max

Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Rixos The Palm Dubai ratings based on 14 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Rixos The Palm Dubai

Everyone (7) Couples (2) Family (1) Friends (1)
3 out of 5

Ideal if you want a retreat away from busy Dubai

Pros: Nice location if you want a retreat. Attractive gardens and beach view, however there are cheaper available for the same price.
Cons: Some areas, including room, looking tired and need renovation. Very busy breakfast/lunch room. Small beach gets very crowded.
Location: At the end of the palm with no shops/restaurants around, long taxi rides to/from hotel.
I paid a lot to stay in this hotel but I feel underwhelmed by my experience. It is a nice resort, but it is looking a little tired. The room was clean and stylish but nothing exceptional, and didn't come with a balcony - instead it overlooked the front road with a view and sound of bins in the early morning. The breakfast/lunch room was overpriced and very busy at times, with mad rushes for food and queuing. Beach is quite small and very busy. I didn't try dinner because of the cost and experience with the lunch food. Located at the end of the Palm, the hotel is far to get anywhere and to get taxis back is expensive. Staff are pleasant but broadly absent. I didn't receive any gratitude for staying there. One of the staff on reception asked if I thought Turkey was a hotbed of terrorism after discussing that the hotel is a Turkish chain. I extended my stay in Dubai but chose to relocate to an apartment on the Mainland rather than stay at the hotel. I left there feeling underwhelmed and thinking I had paid a lot for not much in return.

Posted by , from London on 26 Feb 2018

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Comment from Hotel Management

12 Mar 2018 by Elis Seval

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Elis Seval Guest Relations Manager

4 out of 5

Posted by on 4 May 2019

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Comment from Hotel Management

4 May 2019 by Wanchi Lee

Dear Guest, Thank you for sharing your feedback via Expedia and we truly value your feedback as it is from your remarks that we are able to uphold our commitment to excellence in ensuring to deliver the service we are renowned for. Looking forward in welcoming you again in near future. With Regards, Wanchi Lee

5 out of 5

Posted by on 19 Feb 2019

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Comment from Hotel Management

12 Apr 2019 by Guest Relations Team

Dear Guest, Thank you very much for taking your time to share this amazing review with us and other guests. Best regards, Guest Relations Team

3 out of 5
Guter Strand, Zimmer wirken abgenutzt, Personal sehr freundlich und hilfsbereit, Essen könnte abwechslungsreicher sein

Posted by on 8 Aug 2018

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Comment from Hotel Management

10 Aug 2018 by David POHL

Sehr geehrte Gast, Herzlichen Dank für Ihren Besuch in unserem Rixos The Palm Hotel. Wir schätzen es sehr, dass Sie sich die Zeit genommen haben, Ihre Meinung auf Expedia zu veröffentlichen um uns Ihre Erfahrung mitzuteilen. Ihre Rückmeldung ist uns sehr wichtig und Kommentare wie Ihre ermöglichen es uns, unsere Dienstleistung zum Gast stetig zu hinterfragen und zu verbessern. Sie können versichert sein, dass wir Ihre Hinweise sehr ernst nehmen, denn wir verstehen uns als Gastgeber aus vollstem Herzen und es ist unser höchstes Anliegen unseren Gäste die Zeit bei uns zu einem schönen und angenehmen Erlebnis zu gestalten. Alle von Ihnen genannten Punkte haben wir intern mit den verantwortlichen Abteilungsleitern weitergeleitet und lassen diese überprüfen ggf. nachbessern. Es ist unser oberstes Ziel, die Erwartungen unserer Gäste übertreffen und wir bedauern es sehr, dass uns dies in Ihrem letzten Besuch nicht ganz gelungen ist. Gerne werden wir unser Personal im nächsten Teammeeting verstärkt auf dieses Thema ansprechend und hoffen, dass dies ein Einzelfall bleibt. Es wäre sehr schön, wenn wir Sie demnächst wieder bei uns begrüßen dürften. Im Namen des gesamten Teams wünschen wir Ihnen alles Gute und verbleiben Mit freundlichen Grüßen, David POHL Operations and Guest Relations Manager Rixos The Palm Hotel

4 out of 5

Très bel hôtel

Bel établissement situé sur le Palm. Mais si vous voulez vous reposer, allez ailleurs. Musique et bruit permanent que ce soit à la plage, à la piscine, aux restaurants ou dans l’hotel. Parfois plusieurs musiques en même temps.

Posted by on 24 Dec 2017

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Comment from Hotel Management

13 Aug 2018 by David POHL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David POHL Operations and Guest Relations Manager

3 out of 5

Mittelmässiges Hotel an schöner Lage

Pros: Das Hotel profitiert von einer einmaligen Lage und einer schönen Aussicht auf Dubai Marina. Zudem sind die Zimmer grosszügig und modern eingerichtet.
Cons: Weniger Musik (insbesondere in der Nacht), keine Fremdvermietung der Hotel tagsüber (z.B. Firmenevents usw.), allgemeine Verbesserung des Services
Location: Schöner Strand in der Nähe. Ansonsten gibt es in unmittelbarer Nähe nicht viel.
Mittelmässiges Hotel (nicht 5 Sterne) an schöner Lage. Leider ist der Lärmpegel im Hotel (Musik am Pool fast 24h) sehr hoch und dementsprechend unangenehm. Zudem fehlt es an vielen kleinen Details. Als Familienhotel allenfalls zu empfehlen. Für Ruhesuchende nicht geeignet.

Posted by on 31 Oct 2017

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Comment from Hotel Management

20 Aug 2018 by David POHL

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Rixos The Palm Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

5 out of 5

Einzigartige Top-Lage auf der Palm Jumeirah!

Pros: Alles und ich bin ziemlich heikel wie kritisch ;-)
Cons: Nein
Für mich das beste Hotel in Dubai! Das Rixos The Palm wurde nach dem Atlantis als zweites Hotel auf der Palm erbaut. Daher ist die Lage am Ende der Palm so einzigartig, der Strand und das Wasser sehr sauber sowie der Blick auf die Skyline von Dubai perfekt. Die Zimmer mit Meersicht sind sehr geräumig wie modern eingerichtet. Das Essen ist von bester Qualität, die Auswahl ist riesig und es fehlt an gar nichts. Die Mitarbeiter sind alle auffallend kompetent, freundlich wie hilfsbereit. Für einen Aufpreis von CHF 145.- pro Tag bietet das 5*-Hotel ein "All-In" an, welches man sich gönnen sollte :-)

Posted by , from Schweiz on 30 Oct 2017

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Comment from Hotel Management

13 Aug 2018 by David POHL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David POHL Operations and Guest Relations Manager

5 out of 5

modernes, zeitgemässes 5* Hotel an Toplage

Pros: Das sehr nette und aufmerksame Personal. Das hervorragend gute Essen. Die saubere Anlage und die grosszügigen Zimmer.
Cons: Service am Pool war nicht optimal. Die Bestellungen gingen "vergessen" oder dauerten extrem lange. Viel besser am Strand.
Location: Die besondere Lage auf der Palme. Dubai/Emirates Mall und Burj Khalifa sind Pflicht. Goldsouks - naja - Belästigung der Verkäufer extrem.
Modernes Hotel. Tolles, grosses Deluxe-Zimmer mit Balkon, Sitzecke, freistehende Badewanne, 2 Lavabos, getrennte Dusche/WC, genügend Schränke. Netter und aufmerksamer Zimmerboy. Essen hervorragend. Frische Zubereitung. Morgen- wie auch Abendbuffet schön präsentiert. Eher fleischlastig, wenig Gemüse und Beilagen - aber das Dessertbuffet entschädigt das alles. Vorteil eines Buffets - man kann auch eine zweite Runde machen ;-) Strand und Pool mit genügend Liegen. Badetücher werden gratis zur Verfügung gestellt. Gratis Shuttlebusse zu den Malls Dubai und Emirates. Bootverbindung zur Marina. Nebenkosten dubai-mässig eher teuer. Wir haben auch einen Privattransfer Flughafen-Hotel-Flughafen gebucht. Alles hervorragend geklappt.

Posted by , from Richterswil on 18 Oct 2017

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Comment from Hotel Management

20 Aug 2018 by David POHL

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos The Palm Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4 out of 5

Iso ja siisti pool/beach alue

Pros: Riittävän iso pool/garden/beach alue, sai olla rauhassa niin halutessaan! Tosi siistiä ja puhdasta yleisissä tiloissa! Huoneet ja kylppäri isoja!
Cons: Suihkutilan lattian "kaato" vääräänsuntaan, vesi jäi seisomaan, väliseinällä silikonin alla mustanvihertävää kasvustoa!!
Location: Matka keskustaan aika pitkä, taxilla ajo kuitenkin melko edullista!
Jos haluaa rantaelämää, Rixos sopii mainiosti! Henkilökunta tosi ystävällinen ja kohtelias! Guest relationin Gari aivan super! Spa osasto tosi miellyttävä ja tyylikäs!

Posted by on 23 Dec 2016

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Comment from Hotel Management

20 Aug 2018 by David POHL

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos The Palm Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4 out of 5

Excellente nourriture, très grand choix de buffet

Pros: La nourriture et l’amabilité du personnel. Animatrice Aquagym excellente et très aimable, toujours de bonne humeur !
Cons: Le service du bar e la piscine et surtout les infrastructure du bar
Location: Grand parc d'attraction (Atlantis) à quelques minutes en taxi. Boot - tour depuis ponton de l'hôtel est ok et prix raisonable (durée 1h00)
But atteint, plage-piscine-soleil et confort ! Les chaises et lit de plage en suffisance et de plusieurs possibilités. La piscine un peut petite pour la grandeur de l'hôtel mais en août il ne devait pas être complet donc assez de place.

Posted by , from Neuchâtel on 12 Aug 2016

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Comment from Hotel Management

20 Aug 2018 by David POHL

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos The Palm Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

About the Rixos The Palm Dubai

Location Palm Jumeirah, Dubai, 18652

All-inclusive Details

All-inclusive room rates at Rixos The Palm Dubai are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Rixos The Palm Dubai are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to feel the sun on your face at the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Rixos The Palm Dubai, you can cool off in one of the 2 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, A beach bar, and A swim-up bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a free kid's club, a kid's pool and outdoor tennis courts. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 230 guestrooms or units
  • 5 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 682 sq ft of conference space
  • 63 sq. m of conference space
  • Built in 2011
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools -2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts -2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (42.5 km / 26.4 mi)
  • Property shuttles: Free shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Rixos The Palm Dubai offers 230 forms of air-conditioned accommodation with minibars (stocked with some free items) and a safe. Select Comfort beds feature down comforters and premium bedding. A pillow menu is available. 40-inch Plasma televisions come with premium digital channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and designer toiletries. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Select Comfort beds
  • Deep soaking tub
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • Plasma television
  • Digital channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.

A La Turca – Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

L Olivo Restaurant – Overlooking the ocean and pool, this fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.

Salt Restaurant – This restaurant specialises in seafood and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.

24-hour room service is available.

Nearby Activities

A private beach, outdoor tennis courts and a health club are featured at the hotel. 2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Fishing on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Waterskiing on site
  • Skydiving nearby
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Racquetball/squash on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Golf lessons available nearby

Spa Services

Anjana Spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • Pets and service animals are not allowed at Rixos The Palm Dubai

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • New Year's Eve (31 December) Gala Dinner per adult: AED 2500.00
  • New Year's Eve (31 December) Gala Dinner per child: AED 1250.00 (from 4 to 12 years old)
  • Tourism fee: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 120 for adults and AED 75 for children (approximately)
  • Airport shuttle fee: AED 300 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rixos Palm Dubai Hotel
  • Rixos Palm Hotel
  • Rixos Palm Dubai
  • Rixos Palm

You should know

  • Rixos The Palm Dubai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.