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Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
£480* Per night/room 16 Nov - 17 Nov

Suite, Private Pool

Bed Count 5 Full Beds Maximum Occupancy 9 Max

Suite (Penthouse)

Bed Count 4 Full Beds Maximum Occupancy 9 Max

Suite, Private Pool

Bed Count 4 Full Beds Maximum Occupancy 9 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hotel Description

Our customers tell us that they enjoy the clean rooms at Rixos The Palm Hotel & Suites. During your stay, you'll be close to Souk Madinat Jumeirah. Free WiFi in public areas, free valet parking and a free shopping centre shuttle are available. Built in 2011, this 5-star hotel has 230 rooms over 5 floors. Free WiFi and deep-soaking baths are available in all rooms.

  • Air-conditioned rooms with Select Comfort beds, deep-soaking baths and 24-hour room service
  • Free WiFi
  • Free valet parking and self-parking
  • For dining with ocean views, stop by A La Turca, one of the property's 3 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the spa tub
  • Indulge with massages, aromatherapy or body treatments at Anjana Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • Guests speak favourably about the restaurant and the clean guestrooms
  • 3.4 mi (5.5 km) from Aquaventure and 10.4 mi (16.8 km) from Skydive Dubai
  • Free shopping centre shuttle service

Rixos The Palm Hotel & Suites ratings based on 21 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Rixos The Palm Hotel & Suites

Everyone (9) Couples (3) Family (4) Friends (1)
5 out of 5
Great hotel, some evening entertainment would have been nice.👍

Posted by on 5 Nov 2019

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Comment from Hotel Management

12 Nov 2019 by Hotel Management.

Dear Valued Guest, Thank you for your wonderful feedback and we make every effort to ensure your expectations are exceeded. I sincerely appreciate that you have taken the time to share your personal experience and recognise our endeavours. Also we have taken notes in regards to your comment of hotel evening entertainment activities and will share the same with our team. We look forward to welcome you back again at Rixos the Palm. With Regards, Hotel Management.

3 out of 5

Ideal if you want a retreat away from busy Dubai

Pros: Nice location if you want a retreat. Attractive gardens and beach view, however there are cheaper available for the same price.
Cons: Some areas, including room, looking tired and need renovation. Very busy breakfast/lunch room. Small beach gets very crowded.
Location: At the end of the palm with no shops/restaurants around, long taxi rides to/from hotel.
I paid a lot to stay in this hotel but I feel underwhelmed by my experience. It is a nice resort, but it is looking a little tired. The room was clean and stylish but nothing exceptional, and didn't come with a balcony - instead it overlooked the front road with a view and sound of bins in the early morning. The breakfast/lunch room was overpriced and very busy at times, with mad rushes for food and queuing. Beach is quite small and very busy. I didn't try dinner because of the cost and experience with the lunch food. Located at the end of the Palm, the hotel is far to get anywhere and to get taxis back is expensive. Staff are pleasant but broadly absent. I didn't receive any gratitude for staying there. One of the staff on reception asked if I thought Turkey was a hotbed of terrorism after discussing that the hotel is a Turkish chain. I extended my stay in Dubai but chose to relocate to an apartment on the Mainland rather than stay at the hotel. I left there feeling underwhelmed and thinking I had paid a lot for not much in return.

Posted by , from London on 26 Feb 2018

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Comment from Hotel Management

12 Mar 2018 by Elis Seval

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Elis Seval Guest Relations Manager

2 out of 5
Sehr enttäuschend - Zimmer eher alt. Wurde immer sehr spät am Nachmittag aufgeräumt. Kids Club sehr klein. Würde nicht nochmals dort hin gehen.

Posted by on 11 Oct 2021

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4 out of 5

Posted by on 15 Mar 2020

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Comment from Hotel Management

8 Nov 2020 by Maryia

Dear Guest, thank you very much for your review! we are looking forward to your next visit.

3 out of 5
Majoituimme upeaan ja todella suureen perhesviitiin, joka sijaitsi uudemmassa rakennuksessa. Vanhemman puolen rakennus oli jo hiukan ”kulahtanut”. Siisteydessä olisi paljon parannettavaa, etenkin allasalueen vessat olivat usein kurjassa kunnossa. Sissänkirjaus hotelliin oli erittäin hidas ja huonosti hoidettu, mutta muuten palvelut pelasivat todella hyvin. UAI oli todella kattava!

Posted by on 25 Oct 2019

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Comment from Hotel Management

26 Oct 2019 by Maryia

Dear guests, Thank you for taking the time to share your recent experience at Rixos The Palm with us. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Dubai. Sincerely, Hotel Management

5 out of 5
Monipuolinen, siisti ja väljä hotelli jossa kaikki toimi

Posted by on 17 Oct 2019

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Comment from Hotel Management

26 Oct 2019 by Maryia

Dear guests, we appreciate your feedback and looking forward to your visit. Kind regards,

4 out of 5
Zimmer (Suite) war riesig. Nette Aufmerksamkeiten duch housekeeping.Essen war gut. Am Abend war nicht so viel los

Posted by on 1 Aug 2019

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Comment from Hotel Management

7 Aug 2019 by Hotel Management

Dear Guest, Thank you for taking the time to share your recent experience at Rixos the Palm, Dubai. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Dubai. With Regards, Hotel Management

4 out of 5
Très bon hôtel belle suite très bonne nourriture et bon cocktail ! Prenez le full all inclusive vous serez pas déçu ! Le seul bémol mais l hôtel ne peut rien faire c est le bruit des travaux de l hôtel qui se construit à côté! Dérangeant pour les suites avec balcons de ce même côté! Merci à tous les employés de l hôtel et leur disponibilité sourire et amabilité ! Ils essayent toujours de vous satisfaire même sans rien demander! Chapeau 🎩 grâce à eux nous avons passé un excellent séjour !

Posted by on 23 Jul 2019

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4 out of 5

Posted by on 4 May 2019

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Comment from Hotel Management

4 May 2019 by Wanchi Lee

Dear Guest, Thank you for sharing your feedback via Expedia and we truly value your feedback as it is from your remarks that we are able to uphold our commitment to excellence in ensuring to deliver the service we are renowned for. Looking forward in welcoming you again in near future. With Regards, Wanchi Lee

5 out of 5

Posted by on 19 Feb 2019

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Comment from Hotel Management

12 Apr 2019 by Guest Relations Team

Dear Guest, Thank you very much for taking your time to share this amazing review with us and other guests. Best regards, Guest Relations Team

About the Rixos The Palm Hotel & Suites

Location Palm Jumeirah, Dubai, 18652

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

All-inclusive Details

All-inclusive room rates at Rixos The Palm Hotel & Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • Dining availability is limited at one or more venues

  • One or more venues limit dining availability
  • All available beverages included
  • Taxes included
  • 24-hour room service
  • All meals served buffet style
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted

Property Features

Some rates at Rixos The Palm Hotel & Suites are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to smell the salty air and watch the ocean waves from the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Rixos The Palm Hotel & Suites, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, A beach bar, and A swim-up bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a free kid's club, a kids' pool and outdoor tennis courts. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 230 guestrooms or units
  • 5 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 682 sq ft of conference space
  • 63 sq. m of conference space
  • Built in 2011
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Rixos The Palm Hotel & Suites offers 230 forms of air-conditioned accommodation with minibars and a safe. Select Comfort beds feature down comforters and premium bedding. A pillow menu is available. 40-inch Plasma televisions come with premium digital channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Select Comfort beds
  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate bath and shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.

A La Turca – Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

L Olivo Restaurant – Overlooking the ocean and pool, this fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Toro Loco Steakhouse – This steakhouse specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a health club and a spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Waterskiing on site
  • Skydiving nearby
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Racquetball/squash on site
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Golf lessons available nearby

Spa Services

Anjana Spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in All-Inclusive rates for 2 nights or more receive access to à la carte meals at L'Olivo and Toro Loco restaurants. Guests booked for 1 night in All-Inclusive rates receive meals at the buffet restaurant.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 200.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Rixos The Palm Hotel & Suites

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Individually wrapped food options are available through room service. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • New Year's Eve (31 December) Gala Dinner per adult: AED 2000
  • New Year's Eve (31 December) Gala Dinner per child: AED 1250 (from 3 to 12 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 120 for adults and AED 75 for children (approximately)
  • Airport shuttle fee: AED 300 per vehicle (one way)
  • Rollaway bed fee: AED 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Palm Rixos
  • Rixos Dubai Palm
  • Rixos Hotel Dubai Palm
  • Rixos Palm Dubai
  • Rixos Palm Dubai Hotel
  • Rixos Palm Hotel
  • Rixos Palm
  • Rixos The Palm Dubai
  • Rixos The Palm Hotel Suites
  • Rixos The Palm & Suites Dubai
  • Rixos The Palm Hotel & Suites Hotel
  • Rixos The Palm Hotel & Suites Dubai
  • Rixos The Palm Hotel & Suites Hotel Dubai
  • Rixos The Palm Hotel Suites Ultra All Inclusive

You should know

  • Rixos The Palm Hotel & Suites offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.