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4.9 out of 5

"Professional attitude of all the staff.Polite and very attentive.Especially staff at the pool bar,icandy. High standard of cleanliness in the rooms. " More

By a verified traveller on Wed 24 Aug 2022

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Deluxe Room, 2 Twin Beds, Burj View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

Bed Count 1 King Bed Maximum Occupancy 4 Max

Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Single Beds, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Shangri-La Dubai's great location. During your stay, you'll be within walking distance of City Walk. You'll find features such as free WiFi in public areas and free valet parking, plus a full-service spa.

  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Dunes Cafe, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to facials, Thai massages or body wraps at CHI, The Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests really like the accommodation for the spaciousness and cleanliness
  • 13 minutes by foot from City Walk and a 4-minute drive from Dubai Aquarium & Underwater Zoo
  • Airport shuttle service available for a fee

Shangri-La Dubai ratings based on 15 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Dubai

Everyone (4) Couples (5) Family (5)
5 out of 5
Professional attitude of all the staff.Polite and very attentive.Especially staff at the pool bar,icandy. High standard of cleanliness in the rooms.

Posted by on 24 Aug 2022

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Comment from Hotel Management

26 Aug 2022 by Hakan Ozel

Dear Samantha,Thank you very much for taking the time to share your review on Expedia following your recent stay at Shangri-La Dubai.We are delighted to read your excellent feedback on our hotel services and cleanliness. Thank you for your compliments towards our colleagues professionalism and friendly attitude. Your comments are a great encouragement for us to continue our commitment to create a memorable experience towards our guests.It was our privilege to be of service to you and we are looking forward to welcoming you back at Shangri-La Dubai in the near future. With best regards,Hakan OzelGeneral Manager

5 out of 5
The service from all staff was exemplary - they could not have been more welcoming, friendly or helpful and made the staff very enjoyable.

Posted by on 22 Jul 2022

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Comment from Hotel Management

28 Jul 2022 by Hakan Ozel

Dear Megan, Thank you very much for taking the time to share your review on Expedia and thank you for choosing to stay at Shangri-La Dubai. We are delighted to read your overall experience with us was excellent. Thank you for your compliments shared towards our colleagues for their professionalism and a great hospitality. Your comments are a great encouragement for us to continue our commitment to create a memorable experience towards our guests. It was our pleasure to be of service to you and we are looking forward to welcoming you back at Shangri-La Dubai in the near future. With best regards, Hakan Ozel General Manager

5 out of 5
One of the best hotel experiences we have ever had. The staff went above and beyond in all aspects. They were extremely attentive and you certainly felt pampered every where you go in the hotel. Excellent restaurants, fantastic staff and a brilliant pool area. Will certainly want to be at shangri la again whenever we go back to Dubai. The hotel staff deserve a lot of praise for how they ensured we were looked after at all times!

Posted by on 6 Dec 2021

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Comment from Hotel Management

8 Dec 2021 by Hakan Ozel

Dear Akhil, Thank you for sharing your excellent review on Expedia following your stay at Shangri-La Dubai. We are honored to become a hotel with one of the best experiences you had and that we have been successful in making your visit a memorable one. Thank you for all your positive comments and praising the efforts of our colleagues for their hospitality. We aim to delight and provide all our guests with the highest standards of service and experience and our people are our most valued assets. It is through comments such as yours do we all, strive to provide the service straight from the heart. Our heartfelt gratitude for your patronage and we are looking forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. With best regards, Hakan Ozel General Manager

5 out of 5

Posted by on 4 May 2024

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Comment from Hotel Management

27 May 2024 by Hakan Ozel

Dear Nirantini, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

5 out of 5
Sehr Gute Atmosphäre Ruhig Familie und kinderfreundlich. Personal sehr freundlich. Grüsse Shkodra Skender

Posted by on 2 Apr 2024

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Comment from Hotel Management

3 Apr 2024 by Hakan Ozel

Dear Mr. Skender, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

5 out of 5
It's a very nice and family-friendly hotel, that I would recommend to everyone.

Posted by on 31 Mar 2024

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Comment from Hotel Management

1 Apr 2024 by Hakan Ozel

Dear Mr. Erduan, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

4 out of 5

Posted by on 3 Feb 2024

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Comment from Hotel Management

21 Mar 2024 by Hakan Ozel

Dear Ms. Linda, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

5 out of 5

Posted by on 7 Sep 2022

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5 out of 5
Das Personal ist einzigartig. Vom Portier (Khodarahm) über die Rezeption zur Facility Crew waren alle einzigartig und auf unser Wohlbefinden fokussiert. Nazhifa beim erobert Herzen im Flug!

Posted by on 18 Apr 2022

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Comment from Hotel Management

19 Apr 2022 by Hakan Ozel

Dear Yvonne, Thank you for taking your precious time to write and share your great experience with us on Expedia. We are very much delighted to read that you had an amazing time with us and were very satisfied with the services and overall products in the hotel. Our goal for our guests is to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. It was our pleasure to be of service to you. I will be happy to convey your heartwarming compliments to our colleagues Khodarahm and Nazhifa, who in return will be overjoyed to be recognized in such a friendly manner. Our heartfelt gratitude for your patronage and we look forward to welcoming you back at Shangri-La Dubai in the not too distant future. With best regards, Hakan Ozel General Manager

5 out of 5
Absolutes top Hotel Mit top Personal! Lange nicht so schöne Ferien erlebt, wie auch die ganze Gastfreundlichkeit! :) Also einfach top.

Posted by on 14 Apr 2022

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Comment from Hotel Management

19 Apr 2022 by Hakan Ozel

Dear Boris, Thank you very much for choosing Shangri-La Dubai for your recent stay and sharing your positive feedback on Expedia. Our goal for our guests is always to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. And we are indeed happy to read that your stay with us was exquisite and that we were able to meet your expectations in terms of quality of our products and services. We cannot thank you enough for your very kind words and certainly look forward to welcoming you with back again at Shangri-La Dubai in the near future. Yours sincerely, Hakan Ozel General Manager

Property Features

Shangri-La Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. A business centre and meeting rooms are available. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This 5-star Dubai hotel is smoke free.

  • 302 guestrooms or units
  • Conference rooms
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Metro station: Financial Centre Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and a safe. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and bidets. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Hypo-allergenic bedding
  • Pillow options
  • Separate bath and shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Dunes Cafe – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Hoi An – On-site theme restaurant. Open daily.

Shang Palace – On-site theme restaurant. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Racquetball/squash on site
  • Golfing nearby
  • Fitness classes on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Spa Services

CHI, The Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Shangri-La Dubai offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Shangri-La Dubai

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

  • Car required
  • Guest accommodation is not sealed after cleaning
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitisation guidelines Shangri-La Cares (Shangri-La)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 150 for adults and from AED 150 for children
  • Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Hotel Shangri-la
  • Dubai Shangri-la
  • Dubai Shangri-la Hotel
  • Hotel Dubai Shangri-la
  • Hotel Shangri-la Dubai
  • Shangri-la Dubai
  • Shangri-la Dubai Hotel
  • Shangri-la Hotel Dubai
  • Shangri La Hotel Dubai
  • Shangri La Dubai
  • Shangri Hotel Dubai
  • Shangri Dubai
  • Shangri-La Dubai Hotel
  • Shangri-La Dubai Dubai
  • Shangri La Hotel Dubai
  • Shangri-La Dubai Hotel Dubai

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.