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4.7 out of 5

"Good location for transport links Nearby to a mix of food outlets " More

By a verified traveller on Tue 12 Nov 2019

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Deluxe Room, 2 Single Beds, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
£188* Per night/room 31 Oct - 1 Nov

Deluxe Room, 2 Twin Beds, Burj View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Horizon, Premier Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Horizon, Executive Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at Shangri-La Dubai. During your stay, you're just a quick walk from Sheikh Zayed Road. You'll find features such as free WiFi in public areas and free valet parking, plus 3 restaurants. This 5-star hotel has 302 rooms. All rooms offer free WiFi and deep-soaking baths.

  • Air-conditioned rooms with deep-soaking baths, 24-hour room service and LED TVs
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy international cuisine at Dunes Cafe, one of the property's 3 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to body wraps, body treatments or deep-tissue massages at CHI, The Spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests really like the accommodation for the cleanliness, spaciousness and overall comfort
  • Steps from Sheikh Zayed Road and 14 minutes on foot from City Walk
  • Airport shuttle service available for a fee

Shangri-La Dubai ratings based on 43 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Dubai

Everyone (25) Couples (9) Family (4)
5 out of 5
Good location for transport links Nearby to a mix of food outlets

Posted by on 12 Nov 2019

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Comment from Hotel Management

13 Nov 2019 by Hakan Ozel

Dear Guest, Thank you for your feedback on Expedia. As we pride ourselves in offering the highest levels of care and hospitality to all our guests, we are delighted to hear that you enjoyed the food and beverage offerings and the proximity to nearby attractions during your recent stay. Thank you for your kind remarks, it was is our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the future. With kind regards, Hakan Ozel, General Manager

5 out of 5

Posted by on 18 Aug 2019

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Comment from Hotel Management

18 Aug 2019 by Hakan Ozel

Dear Guest, Thank you for choosing to stay at the Shangri-La Hotel, Dubai and for sharing your feedback on Expedia. We aim to delight and provide all our guests with the highest standards in service and hospitality, our people go to great lengths to ensure that our guests are given the attention and comfort they deserve. We cannot wait to welcome you back here at Shangri-La Hotel, Dubai and please do not hesitate to contact us directly in case you require any assistance. Yours sincerely, Hakan Ozel, General Manager

3 out of 5
Would not recommend this hotel for a family stay as their are very few amenities for kids. The staff however are a credit to the hotel and go out of their way to make you feel at home.

Posted by on 14 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by Hakan Ozel

Dear Guest, Thank you for the feedback you have posted on Expedia and thank you for staying at the Shangri-La Hotel, Dubai. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel, General Manager

5 out of 5
Lovely spacious suite, everything you needed was to hand

Posted by on 14 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by Hakan Ozel

Dear Guest, Thank you for taking your precious time to write and share your experience with us on Expedia. We go to great lengths at our hotel to ensure that our guests are given the attention and comfort they deserve, thank you for your positive remarks. It is indeed our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Hakan Ozel, General Manager

5 out of 5
Great staff, location & accommodation. Very good transport via metro.

Posted by on 7 Apr 2019

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Comment from Hotel Management

7 Apr 2019 by Hakan Ozel

Dear Guest, Thank you for taking your precious time to write and share your experience with us on Expedia. We go to great lengths at our hotel to ensure that our guests are given the attention and comfort they deserve, thank you for your positive remarks. It is indeed our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Hakan Ozel, General Manager

5 out of 5
Everything was just perfect, we would choose to stay anytime again.

Posted by on 25 Mar 2019

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Comment from Hotel Management

27 Mar 2019 by Hakan Ozel

Dear Guest, Thank you for the feedback you have posted on Expedia and thank you for staying at the Shangri-La Hotel, Dubai. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel, General Manager

5 out of 5
Nice hotel, great value for money & friendly staff. John the Housekeeper looked after us very much, I have 3 very messy kids and he was really good to us.

Posted by , from UK on 16 Dec 2018

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Comment from Hotel Management

17 Dec 2018 by Hakan Ozel

Dear B, We would like to thank you very much for choosing to stay at Shangri-La Hotel, Dubai and for taking your valuable time to post your feedback with excellent rating on Expedia. Shangri-La Hotel, Dubai has been serving our precious guests for 15 years. We believe that our caring, considerate and traditional Asian service coming straight from our hearts is what makes us different. We are all happy to learn that you had a memorable stay with us and that all our colleagues specially John, excelled in their respective area. Surely, they will be delighted knowing their efforts were recognized in such a thoughtful manner. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Please do not hesitate to contact us should you need any assistance. Yours sincerely, Hakan Ozel, General Manager

5 out of 5
Great service by the staff, in particular Alia, Yasser, Kazim and Eleanor, to be fair all the staff were great they made the stay more special. Thank you

Posted by on 3 Dec 2018

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Comment from Hotel Management

6 Dec 2018 by Hakan Ozel

Dear ShaJ, Thank you for taking your precious time to write and share your experience with us on Expedia. We aim to delight and provide all our guests with the highest standards of service and quality product. In our hotel, our devoted and experienced colleagues cater to the needs of guests with the utmost care and services rendered straight from the heart. We appreciate your kind words and compliments and it will be my pleasure to share your thoughts with the team, special mention to Alia, Yasser, Kazim and Eleanor, in recognition of their hard work and dedication. Our heartfelt gratitude for your patronage and we look forward to your next visit at Shangri-La Hotel, Dubai. Best regards, Hakan Ozel, General Manager

4 out of 5

Posted by on 27 Nov 2018

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Comment from Hotel Management

29 Nov 2018 by Hakan Ozel

Dear Guest, Thank you for taking your precious time to write and share your experience with us on Expedia. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the not too distant future. Yours sincerely, Hakan Ozel, General Manager

5 out of 5
We didn’t go to the beach but it appears close . Staff were very friendly and helpful. Good hotel overall.

Posted by , from London UK on 4 Nov 2018

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Comment from Hotel Management

4 Nov 2018 by Hakan

Dear Fouzia, Our warm gratitude for your patronage at Shangri-La Hotel, Dubai and for taking your valuable time to post in Ebookers. We believe that our caring, considerate, anticipating and natural Asian service coming straight from our hearts is making us different. We are all happy to learn that you had a nice stay with us. We value your thoughtful words and do look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Please let us know if we should be of any assistance to you. Yours sincerely, Hakan Ozel, General Manager

Property Features

Shangri-La Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. Public spaces have free WiFi and wired Internet. There's an onsite business centre. An outdoor pool, a health club, and a steam room are also featured at the luxury Shangri-La Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This 5-star Dubai hotel is smoke free.

  • 302 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Metro station: Financial Centre Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Shangri-La Dubai offers 302 forms of air-conditioned accommodation with minibars and a safe. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Hypo-allergenic bedding
  • Pillow options
  • Separate bath and shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Dunes Cafe – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Hoi An – On-site theme restaurant. Open daily.

Shang Palace – On-site theme restaurant. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include an outdoor tennis court, a health club and a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Racquetball/squash on site
  • Golfing nearby
  • Fitness classes on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Spa Services

CHI, The Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Thai massage
  • Reflexology

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 120.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Shangri-La Cares (Shangri-La)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 120 for adults and AED 120 for children (approximately)
  • Airport shuttle fee: AED 315 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Hotel Shangri-la
  • Dubai Shangri-la
  • Dubai Shangri-la Hotel
  • Hotel Dubai Shangri-la
  • Hotel Shangri-la Dubai
  • Shangri-la Dubai
  • Shangri-la Dubai Hotel
  • Shangri-la Hotel Dubai
  • Shangri La Hotel Dubai
  • Shangri La Dubai
  • Shangri Hotel Dubai
  • Shangri Dubai
  • Shangri-La Dubai Hotel
  • Shangri-La Dubai Dubai
  • Shangri La Hotel Dubai
  • Shangri-La Dubai Hotel Dubai

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Shangri-La Dubai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.