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- Air-conditioned rooms with 24-hour room service, LED TVs and minibars
- Free WiFi and wired Internet
- Free valet parking and self-parking
- Enjoy a bite to eat at Dunes Cafe, a buffet restaurant that serves international cuisine
- Buffet breakfast served daily for a fee
- Take a swim in the indoor and outdoor pools
- Treat yourself to Thai massages, facials or body scrubs at the spa
- Services include babysitting, dry cleaning/laundry and concierge services
- On-site recreation includes an outdoor tennis court, a health club and a steam room
- Guests like the bar and room service
- 8 minutes by car from Dubai Mall and 9 minutes from Dubai World Trade Centre
- Free local-area shuttle service
Shangri La Hotel Dubai ratings based on 38 verified reviews
Guest reviews for Shangri La Hotel Dubai
17 Dec 2018 by Hakan Ozel
Dear B, We would like to thank you very much for choosing to stay at Shangri-La Hotel, Dubai and for taking your valuable time to post your feedback with excellent rating on Expedia. Shangri-La Hotel, Dubai has been serving our precious guests for 15 years. We believe that our caring, considerate and traditional Asian service coming straight from our hearts is what makes us different. We are all happy to learn that you had a memorable stay with us and that all our colleagues specially John, excelled in their respective area. Surely, they will be delighted knowing their efforts were recognized in such a thoughtful manner. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Please do not hesitate to contact us should you need any assistance. Yours sincerely, Hakan Ozel, General Manager
6 Dec 2018 by Hakan Ozel
Dear ShaJ, Thank you for taking your precious time to write and share your experience with us on Expedia. We aim to delight and provide all our guests with the highest standards of service and quality product. In our hotel, our devoted and experienced colleagues cater to the needs of guests with the utmost care and services rendered straight from the heart. We appreciate your kind words and compliments and it will be my pleasure to share your thoughts with the team, special mention to Alia, Yasser, Kazim and Eleanor, in recognition of their hard work and dedication. Our heartfelt gratitude for your patronage and we look forward to your next visit at Shangri-La Hotel, Dubai. Best regards, Hakan Ozel, General Manager
29 Nov 2018 by Hakan Ozel
Dear Guest, Thank you for taking your precious time to write and share your experience with us on Expedia. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the not too distant future. Yours sincerely, Hakan Ozel, General Manager
4 Nov 2018 by Hakan
Dear Fouzia, Our warm gratitude for your patronage at Shangri-La Hotel, Dubai and for taking your valuable time to post in Ebookers. We believe that our caring, considerate, anticipating and natural Asian service coming straight from our hearts is making us different. We are all happy to learn that you had a nice stay with us. We value your thoughtful words and do look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Please let us know if we should be of any assistance to you. Yours sincerely, Hakan Ozel, General Manager
31 Oct 2018 by Hakan Ozel
Dear Rosie, We would like to thank you very much for taking the time to write and share your experience with us on Expedia. We have noted your feedback regarding the lapses during reservations and will look at ways to tackle some of the points you brought forward. Your comments are very much appreciated, and I can assure you that the necessary measures are marked to ensure future instance will be avoided. We have updated your preferences into your profile to assist you on your next visit. Please do not hesitate to contact any of us directly in case that we should be of any help to you, as we are looking forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Yours sincerely, Hakan Ozel, General Manager
31 Oct 2018 by Hakan Ozel
Dear Guest, Thank you for taking the time to write and share your experience with us on Expedia. It is through valuable feedback such as yours that we are able to continuously improve our service standards. We’ve read with great concern about the disappointment you’ve experienced with service efficiency and delivery. We assure you that this is certainly a deviation from our norm and can only hope that you would indulge us on this occasion. At the Shangri-La Hotel, Dubai we pride ourselves in offering the highest levels of care and hospitality to all our guests and we are regret that it was not reflected during this particular visit. We do look forward to welcome you back here at Shangri-La Hotel, Dubai as a chance for us to redeem ourselves and making sure to exceed your expectations on your next stay with us. Please do not hesitate to contact me directly in case that we should be of any help to you. Yours sincerely, Hakan Ozel General Manager
10 Oct 2018 by Hakan Ozel
Dear Guest, Thank you for taking your precious time to write and share your experience with us on Expedia. Your positive feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel, General Manager
THE FAMILY FREINDLY HOTEL
25 Jul 2018 by Nicolas Chammaa
Dear Sunny, Thank you for taking your precious time to write and share your experience on Expedia. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is indeed our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager
31 May 2018 by Nicolas C.
Dear Anna, Thank you for taking your precious time to write and share your experience on Expedia. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is indeed our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager
15 May 2018 by Nicolas C.
Dear Konndwani, Thank you for taking the time to write and share your experience with us on Expedia. We aim to delight and provide all our guests with the highest standards in service and hospitality. We go to great lengths at our hotel to ensure that our guests are given the attention and comfort they deserve. Shangri-La Hotel, Dubai, offers 302 luxuriously appointed rooms and suites, as well as an exclusive Horizon Club with special benefits. The hotel is located only 15 minutes from Dubai International Airport and five minutes from the World Trade Centre, Dubai International Financial Centre, Downtown Dubai and Burj Khalifa. We look forward to welcoming you and your family back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager
About the Shangri La Hotel DubaiLocation Sheikh Zayed Road, Dubai, 0000
Shangri La Hotel Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business centre. An outdoor pool, a health club, and a nightclub are also featured at the luxury Shangri La Hotel Dubai. A round-trip airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This 5-star Dubai hotel is smoke free.
- 302 guestrooms or units
- 4 dining venues
- Bar by the pool
- Bar or lounge
- Childcare (surcharge)
- Poolside lounge chairs
- Business facilities
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff members are multilingual
- Storage area for luggage
- Front desk safe
- Tour and ticket information
- Gift shop
- Newspapers in lobby (free)
- No smoking on site
Family Friendly Amenities
- Family Property
- Outdoor pool
- Indoor pool
- Free WiFi
- Outdoor tennis court
- Free area shuttle
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Free cots/infant beds
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Free self parking , Free valet parking
- Airport: Dubai (DXB-Dubai Intl.) (13.8 km / 8.6 mi)
- Metro station: Financial Centre Station (0.7 km / 0.4 mi)
- Property shuttles: Free area shuttle; airport shuttle
- Parking: Free valet parking and self parking
Shangri La Hotel Dubai offers 302 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
- In-room dining (24 hours)
- LED television
- Satellite channels
- Premium channels
- Luxury bedding
- Hypo-allergenic bedding
- Separate shower and tub
- Cribs (free)
- Rollaway beds (free)
- Housekeeping (daily)
- Nightly turndown service
- Newspapers (free)
- Childcare in room (surcharge)
- Toiletries (free)
- Iron and ironing board available
- Blackout drapes
- Air conditioning
- Ensuite bathroom
Food & Drink
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Dunes Cafe – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Shang Palace – This restaurant specialises in Chinese cuisine and only serves dinner. Open daily.
HOI AN – This restaurant specialises in Vietnamese cuisine and only serves dinner. Open daily.
24-hour room service is available.
An outdoor tennis court and a health club are featured at the hotel. An indoor pool and an outdoor pool are on site. Other recreational amenities include a steam room and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Pilates classes on site
- Racquetball/squash on site
- Golfing nearby
- Fitness classes on site
- Personal motorised watercraft on site
- Yoga classes/instruction on site
The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open daily.
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Steam room in spa
- Thai massage
- Couples treatment rooms
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- Roll-in shower
- In-room accessibility
- Check-in time starts at 2 PM
- Minimum check-in age is 18
Special check-in instructions:
24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Fees may apply. Contact the property in advance to make arrangements.
A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom. For further details, please contact the property using the information contained in your confirmation email.
Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
- Check-out by noon
Children and extra beds
- Children are welcome.
- Free rollaway/extra beds!
- Free cribs (infant beds)!
- No pets allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests will be asked to pay the following charges at the property:
- Tourism fee: AED 20.00 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: AED 150 per person (approximately)
- Airport shuttle fee: AED 315 per vehicle (one-way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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You should know
- Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
- Shangri La Hotel Dubai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- Registered guests are the only ones allowed to be in guestrooms.