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4.7 out of 5

"Excellant stay, the staff are so friendly and they looked after my family so well. " More

By a verified traveller on Sat 21 Jul 2018

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Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at Shangri La Hotel Dubai. During your stay, you'll be within walking distance of Dubai Mall. You'll find features such as free WiFi in public areas, free valet parking and a free area shuttle. This 5-star hotel has 302 rooms. All rooms offer free WiFi and LED TVs.

  • Air-conditioned rooms with 24-hour room service, LED TVs and minibars
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Dunes Cafe, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to aromatherapy, Swedish massages or body treatments at the spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes an outdoor tennis court, a health club and a steam room
  • Guests really like the accommodation for the spaciousness and overall comfort
  • 8 minutes by car from Dubai Mall and 9 minutes from Dubai World Trade Centre
  • Free local-area shuttle service

Deluxe Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max
£126* Per night/room 14 Mar - 15 Mar

Deluxe Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Horizon, Premier Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Horizon, Executive Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Single Beds, Sea View

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Shangri La Hotel Dubai ratings based on 57 verified reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri La Hotel Dubai

Everyone (32) Couples (14) Family (3) Friends (1)
5 out of 5
Good location for transport links Nearby to a mix of food outlets

Posted by on 12 Nov 2019

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Comment from Hotel Management

13 Nov 2019 by Hakan Ozel

Dear Guest, Thank you for your feedback on Expedia. As we pride ourselves in offering the highest levels of care and hospitality to all our guests, we are delighted to hear that you enjoyed the food and beverage offerings and the proximity to nearby attractions during your recent stay. Thank you for your kind remarks, it was is our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the future. With kind regards, Hakan Ozel, General Manager

5 out of 5

Posted by on 18 Aug 2019

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Comment from Hotel Management

18 Aug 2019 by Hakan Ozel

Dear Guest, Thank you for choosing to stay at the Shangri-La Hotel, Dubai and for sharing your feedback on Expedia. We aim to delight and provide all our guests with the highest standards in service and hospitality, our people go to great lengths to ensure that our guests are given the attention and comfort they deserve. We cannot wait to welcome you back here at Shangri-La Hotel, Dubai and please do not hesitate to contact us directly in case you require any assistance. Yours sincerely, Hakan Ozel, General Manager

3 out of 5
Would not recommend this hotel for a family stay as their are very few amenities for kids. The staff however are a credit to the hotel and go out of their way to make you feel at home.

Posted by on 14 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by Hakan Ozel

Dear Guest, Thank you for the feedback you have posted on Expedia and thank you for staying at the Shangri-La Hotel, Dubai. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel, General Manager

5 out of 5
Lovely spacious suite, everything you needed was to hand

Posted by on 14 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by Hakan Ozel

Dear Guest, Thank you for taking your precious time to write and share your experience with us on Expedia. We go to great lengths at our hotel to ensure that our guests are given the attention and comfort they deserve, thank you for your positive remarks. It is indeed our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Hakan Ozel, General Manager

5 out of 5
Great staff, location & accommodation. Very good transport via metro.

Posted by on 7 Apr 2019

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Comment from Hotel Management

7 Apr 2019 by Hakan Ozel

Dear Guest, Thank you for taking your precious time to write and share your experience with us on Expedia. We go to great lengths at our hotel to ensure that our guests are given the attention and comfort they deserve, thank you for your positive remarks. It is indeed our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Hakan Ozel, General Manager

5 out of 5
Everything was just perfect, we would choose to stay anytime again.

Posted by on 25 Mar 2019

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Comment from Hotel Management

27 Mar 2019 by Hakan Ozel

Dear Guest, Thank you for the feedback you have posted on Expedia and thank you for staying at the Shangri-La Hotel, Dubai. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel, General Manager

5 out of 5
Nice hotel, great value for money & friendly staff. John the Housekeeper looked after us very much, I have 3 very messy kids and he was really good to us.

Posted by , from UK on 16 Dec 2018

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Comment from Hotel Management

17 Dec 2018 by Hakan Ozel

Dear B, We would like to thank you very much for choosing to stay at Shangri-La Hotel, Dubai and for taking your valuable time to post your feedback with excellent rating on Expedia. Shangri-La Hotel, Dubai has been serving our precious guests for 15 years. We believe that our caring, considerate and traditional Asian service coming straight from our hearts is what makes us different. We are all happy to learn that you had a memorable stay with us and that all our colleagues specially John, excelled in their respective area. Surely, they will be delighted knowing their efforts were recognized in such a thoughtful manner. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Please do not hesitate to contact us should you need any assistance. Yours sincerely, Hakan Ozel, General Manager

5 out of 5
Great service by the staff, in particular Alia, Yasser, Kazim and Eleanor, to be fair all the staff were great they made the stay more special. Thank you

Posted by on 3 Dec 2018

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Comment from Hotel Management

6 Dec 2018 by Hakan Ozel

Dear ShaJ, Thank you for taking your precious time to write and share your experience with us on Expedia. We aim to delight and provide all our guests with the highest standards of service and quality product. In our hotel, our devoted and experienced colleagues cater to the needs of guests with the utmost care and services rendered straight from the heart. We appreciate your kind words and compliments and it will be my pleasure to share your thoughts with the team, special mention to Alia, Yasser, Kazim and Eleanor, in recognition of their hard work and dedication. Our heartfelt gratitude for your patronage and we look forward to your next visit at Shangri-La Hotel, Dubai. Best regards, Hakan Ozel, General Manager

4 out of 5

Posted by on 27 Nov 2018

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Comment from Hotel Management

29 Nov 2018 by Hakan Ozel

Dear Guest, Thank you for taking your precious time to write and share your experience with us on Expedia. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the not too distant future. Yours sincerely, Hakan Ozel, General Manager

5 out of 5
We didn’t go to the beach but it appears close . Staff were very friendly and helpful. Good hotel overall.

Posted by , from London UK on 4 Nov 2018

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Comment from Hotel Management

4 Nov 2018 by Hakan

Dear Fouzia, Our warm gratitude for your patronage at Shangri-La Hotel, Dubai and for taking your valuable time to post in Ebookers. We believe that our caring, considerate, anticipating and natural Asian service coming straight from our hearts is making us different. We are all happy to learn that you had a nice stay with us. We value your thoughtful words and do look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Please let us know if we should be of any assistance to you. Yours sincerely, Hakan Ozel, General Manager

About the Shangri La Hotel Dubai

Location Sheikh Zayed Road, Dubai, 0000

Property Features

Shangri La Hotel Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business centre. An outdoor pool, a health club, and a steam room are also featured at the luxury Shangri La Hotel Dubai. Self parking and valet parking are free. This 5-star Dubai hotel is smoke free.

  • 302 guestrooms or units
  • 4 dining venues
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (13.2 km / 8.2 mi)
  • Metro station: Financial Centre Station (0.7 km / 0.4 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Shangri La Hotel Dubai offers 302 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Dunes Cafe – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Shang Palace – This restaurant specialises in Chinese cuisine and only serves dinner. Open daily.

HOI AN – This restaurant specialises in Vietnamese cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include an outdoor tennis court, a health club and a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Racquetball/squash on site
  • Golfing nearby
  • Fitness classes on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Spa Services

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 120.0 per night.
  • Free cots (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 150 per person (approximately)
  • Rollaway bed fee: AED 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Hotel Shangri-la
  • Dubai Shangri-la
  • Dubai Shangri-la Hotel
  • Hotel Dubai Shangri-la
  • Hotel Shangri-la Dubai
  • Shangri-la Dubai
  • Shangri-la Dubai Hotel
  • Shangri-la Hotel Dubai
  • Shangri La Hotel Dubai
  • Shangri La Dubai
  • Shangri Hotel Dubai
  • Shangri Dubai
  • Shangri La Hotel Dubai Hotel
  • Shangri La Hotel Dubai Dubai
  • Shangri La Hotel Dubai Hotel Dubai

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.