"Professional attitude of all the staff.Polite and very attentive.Especially staff at the pool bar,icandy. High standard of cleanliness in the rooms. " More
26 Aug 2022 by Hakan Ozel
Dear Samantha,Thank you very much for taking the time to share your review on Expedia following your recent stay at Shangri-La Dubai.We are delighted to read your excellent feedback on our hotel services and cleanliness. Thank you for your compliments towards our colleagues professionalism and friendly attitude. Your comments are a great encouragement for us to continue our commitment to create a memorable experience towards our guests.It was our privilege to be of service to you and we are looking forward to welcoming you back at Shangri-La Dubai in the near future. With best regards,Hakan OzelGeneral Manager
28 Jul 2022 by Hakan Ozel
Dear Megan, Thank you very much for taking the time to share your review on Expedia and thank you for choosing to stay at Shangri-La Dubai. We are delighted to read your overall experience with us was excellent. Thank you for your compliments shared towards our colleagues for their professionalism and a great hospitality. Your comments are a great encouragement for us to continue our commitment to create a memorable experience towards our guests. It was our pleasure to be of service to you and we are looking forward to welcoming you back at Shangri-La Dubai in the near future. With best regards, Hakan Ozel General Manager
8 Dec 2021 by Hakan Ozel
Dear Akhil, Thank you for sharing your excellent review on Expedia following your stay at Shangri-La Dubai. We are honored to become a hotel with one of the best experiences you had and that we have been successful in making your visit a memorable one. Thank you for all your positive comments and praising the efforts of our colleagues for their hospitality. We aim to delight and provide all our guests with the highest standards of service and experience and our people are our most valued assets. It is through comments such as yours do we all, strive to provide the service straight from the heart. Our heartfelt gratitude for your patronage and we are looking forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. With best regards, Hakan Ozel General Manager
13 Nov 2019 by Hakan Ozel
Dear Guest, Thank you for your feedback on Expedia. As we pride ourselves in offering the highest levels of care and hospitality to all our guests, we are delighted to hear that you enjoyed the food and beverage offerings and the proximity to nearby attractions during your recent stay. Thank you for your kind remarks, it was is our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the future. With kind regards, Hakan Ozel, General Manager
19 Apr 2022 by Hakan Ozel
Dear Yvonne, Thank you for taking your precious time to write and share your great experience with us on Expedia. We are very much delighted to read that you had an amazing time with us and were very satisfied with the services and overall products in the hotel. Our goal for our guests is to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. It was our pleasure to be of service to you. I will be happy to convey your heartwarming compliments to our colleagues Khodarahm and Nazhifa, who in return will be overjoyed to be recognized in such a friendly manner. Our heartfelt gratitude for your patronage and we look forward to welcoming you back at Shangri-La Dubai in the not too distant future. With best regards, Hakan Ozel General Manager
19 Apr 2022 by Hakan Ozel
Dear Boris, Thank you very much for choosing Shangri-La Dubai for your recent stay and sharing your positive feedback on Expedia. Our goal for our guests is always to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. And we are indeed happy to read that your stay with us was exquisite and that we were able to meet your expectations in terms of quality of our products and services. We cannot thank you enough for your very kind words and certainly look forward to welcoming you with back again at Shangri-La Dubai in the near future. Yours sincerely, Hakan Ozel General Manager
1 Apr 2022 by Hakan Ozel
Dear Ira, Please accept our sincere thanks for patronizing Shangri-La Dubai and taking your valuable time to post your wonderful experience on Expedia. We are delighted to learn that you were satisfied with our services and enjoyed the guest room comfort along with its incredible views of Burj Khalifa during your visit. Your generous comments on the hospitality of our fantastic colleagues, especially the Horizon Lounge team are indeed rewarding. We aim to delight and provide all our guests with the highest standards of service and comfort, our dedicated and experienced colleagues cater to the needs of guests with the utmost care, and services rendered straight from the heart. We will be delighted to share your compliments with our colleagues, who in turn, will be very happy knowing their efforts have been recognized. It was indeed a great pleasure to take care of you. We thank you for your compliments and look forward to welcoming you back again at Shangri-La Dubai in the not too distance future. Yours sincerely, Hakan Ozel General Manager
25 Mar 2022 by Hakan Ozel
Dear Fabien, Thank you very much for your patronage at Shangri-La Dubai and for taking your precious time to post your review on Expedia. We are very happy to read that you enjoyed your time throughout your stay with us and were satisfied with your dining experience, health club facility, as well as our colleagues’ hospitality. Our people go to great lengths to ensure that our guests are given the attention and comfort they deserve. Thank you for your positive feedback, it will be my pleasure to share your compliments with the team. We are certainly looking forward to welcoming you back here at Shangri-La Dubai in the not too distant future. Best regards, Hakan Ozel General Manager
Shangri-La Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. A business centre and meeting rooms are available. An outdoor pool, a kids' pool, and a health club are also featured at the luxury Shangri-La Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This 5-star Dubai hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet , Wireless internet access
Available in some public areas: Free WiFi , Free wired internet
Free self parking , Free valet parking
Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and a safe. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and bidets. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Dunes Cafe – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Hoi An – On-site theme restaurant. Open daily.
Shang Palace – On-site theme restaurant. Open daily.
24-hour room service is available.
An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
CHI, The Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.
Shangri-La Dubai offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.