4.4 out of 5

"Great hotel. From the moment that we walked in to the day we left, staff were always polite and happy to provide service. " More

By a verified traveller on Thu 23 Mar 2017

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Hotel Description

Our customers tell us they enjoy the comfortable rooms at Sheraton Dubai Creek Hotel & Towers. During your stay, you'll be close to BurJuman Mall. You'll find features such as free WiFi in public areas and free valet parking, plus 5 restaurants. Built in 1978, this 5-star hotel has 268 rooms over 11 floors. Enjoy your stay with amenities like free WiFi and a deep-soaking bathtub in each room.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and LED TVs
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy Italian cuisine at Vivaldi, one of the property's 5 restaurants and 5 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests like the room service and restaurant
  • 7 minutes by car from BurJuman Mall and 8 minutes from Dubai Creek
  • Airport shuttle service available for a fee

Sheraton Dubai Creek Hotel & Towers ratings based on 32 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Dubai Creek Hotel & Towers

Everyone (11) Business (1) Couples (8) Family (7) Friends (3) Other (1)
4 out of 5
Had a 5 night break between Christmas and New Year. We chose the Sheraton because of its proximity to the airport and the Metro ( Union Station), and because of the quieter location in the old part of town as opposed to Jumeriah Beach end of town. Creek side was an added advantage. We arrived in the evening and found the check in staff friendly, efficient and speedy. Our room was a regular twin on the third floor, creek facing. It was a treat to draw back the curtains and see the Dhow boats all lit up cruising up and down, with the spectacular back drop of the distant Burj Kalifa and Dubi Frame. House keeping during our stay was very good – provided a very clean and tidy room with a plentiful supply of bottled water and clean towels. Breakfast in the Hatte was excellent. All the choices you could ask for: English breakfast, cereals, egg station, curry, bakery, cheeses etc. The staff were very attentive at all times, removing finished crockery from the tables promptly. The hotel runs a complimentary transfer to the Dubai Mall (Burj Kalifa) and to Al Mamzar Beach. The beach is well worth a visit (Dirhams 5 entry fee). The hotel allows you to take their pool towels and package them up for you. Very useful. Found the pool area to be spacious and in the sun most of the day, with under cover areas and umbrellas for those that require them. One downside of the side by side sun loungers is that there are selfish people who decide to light up their cigarettes and blow smoke over guest

Posted by , from Bexley, Kent on 6 Jan 2019

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5 out of 5
Amazing hotel and friendly and superb service from staffs.

Posted by , from Birmingham on 25 Sep 2018

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4 out of 5

Nice Transient Hotel

Pros: The bedrooms - bathroom - the views
Cons: Definantly the pool area - its not attractive at all. They need someone with some imagination to spruce it up.
Location: Good location for airport & metro
We stayed in a club room on the 11th floor. This is a good hotel for overnight stay. Lovely rooms, fabulous bathroom & great views. Hotel staff are always happy & willing to help. Nice restaurants, but in general, we found them VERY overpriced. Good English pub with great atmosphere. The pool area desperately needs updating and making more inviting & attractive - its really quite ugly. The pool staff take the "no personal contact" thing WAY too far - having witnessed them telling 2 separate couples who were in the pool to stay apart - awkward & embarrassing for everyone around. Having stayed in other more relaxed hotels in Dubai - we found this quite annoying.

Posted by , from UK on 4 Nov 2017

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5 out of 5

Excellent service with a smile

Pros: Staff were all very friendly and happy to provide service
Location: Location is good, next to the creek where you can take the river taxi to the old town area. Nearest metro is 10 minutes walk
Great hotel. From the moment that we walked in to the day we left, staff were always polite and happy to provide service.

Posted by on 23 Mar 2017

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5 out of 5

Beautiful hotel. Fantastic views of the creek.

Reception staff are really helpful. I had a Club room which was beautiful. The complementary breakfast and afternoon tea were fabulous.

Posted by on 14 Feb 2017

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4 out of 5

Friendly, helpfully staff

Nice hotel- staff were very helpful. Most times needed to request glasses/mugs as they were never replaced! Location- a little far out from Dubai marina & Palm Island, but this is reflected in the price. Restaurants were great- serving great food. Breakfast was good too - worth booking B&B as there are no nearby places to have breakfast.

Posted by on 14 Jan 2017

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5 out of 5

Fantastic hotel, conveniently situated.

This is the sixth time I have stayed at this hotel in the last seven years. I think this says everything about the place. Clean, well appointed, modern with friendly hard working staff. It has beautiful views and has excellent transport links. Perfect for me.

Posted by , from Stockton-On-Tees on 8 Sep 2016

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1 out of 5


This was an excellent choice for a centrally located hotel. staff were friendly and helpful, Creek view room on the club floor gave the best option with use of the club lounge in the lobby. I have not filled in the required items above as there is no clue as to what the numbers mean ! However I would give this Hotel an excellent rating in all respects.

Posted by on 15 Feb 2016

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5 out of 5

Fantastic hotel

Fantastic hotel, great location, excellent transport links, great service. So good we left and returned within a couple of days as our other hotel could not match the high standards.

Posted by on 22 Nov 2015

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5 out of 5

Fantastic hotel

Fantastic hotel, great location, excellent transport links, great service. So good we left and returned within a couple of days as our other hotel could not match the high standards.

Posted by on 22 Nov 2015

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About the Sheraton Dubai Creek Hotel & Towers

Location Baniyas Street, Dubai,

Property Features

Sheraton Dubai Creek Hotel & Towers offers its guests an outdoor pool, a sauna, and a fitness centre. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 5 bars/lounges and A poolside bar. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Sheraton Dubai Creek Hotel & Towers. A round-trip airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This 5-star Dubai hotel is smoke free.

  • 1 building
  • 268 guestrooms or units
  • 11 levels
  • 5 dining venues
  • 5 bars or lounges
  • Built in 1978
  • Bar by the pool
  • Coffee shop
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Free self parking , Free valet parking


  • Airport: Dubai (DXB-Dubai Intl.) (6.1 km / 3.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sheraton Dubai Creek Hotel & Towers offers 268 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. 43-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and a bidet. This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

Vivaldi – This restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Creekside Japanese – This restaurant specialises in Japanese cuisine and only serves dinner.

Ashiana – This restaurant specialises in Indian cuisine and serves lunch and dinner.

Chelsea Arms Pub – This pub only serves dinner.

Hatta – This buffet restaurant serves breakfast and lunch.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals on site

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Roll-in shower

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Fees may apply. Contact the property in advance to make arrangements.

Private check-in at Club Lounge for Club room reservations available 7 AM-2 AM.

A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom. For further details, please contact the property using the information contained in your confirmation email.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 120.0 per night.
  • Free cribs (infant beds)!


  • Pets and service animals are not allowed at Sheraton Dubai Creek Hotel & Towers


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed


Guests will be asked to pay the following charges at the property:

  • Tourism fee: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AED 110 per person (approximately)
  • Airport shuttle fee: AED 100 per vehicle (one-way)
  • Rollaway bed fee: AED 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Dubai Creek Hotel Towers
  • Sheraton Creek Hotel Towers
  • Sheraton Dubai Creek Towers
  • Sheraton Creek Towers
  • Dubai Sheraton

You should know

  • Sheraton Dubai Creek Hotel & Towers offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.