4.6 out of 5

"Staff were welcoming without being too pushy. Amir, the banquet manager for the pool area was very warm and friendly with some good suggestions for da ... " More

By a verified traveller on Wed 22 Aug 2018

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Hotel Description

Our customers tell us they enjoy the comfortable rooms at Sheraton Grand Hotel, Dubai. During your stay, you'll be within walking distance of Dubai World Trade Centre. You'll find features such as free WiFi in public areas and free valet parking, plus a full-service spa. This 5-star hotel has 654 rooms over 51 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi and wired Internet
  • Free valet parking
  • Drinking and dining options include a restaurant, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with reflexology, Swedish massages or aromatherapy at Shine Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the proximity to the airport and the comfortable guestrooms
  • Just a 5-minute drive from Dubai World Trade Centre and 7 minutes from Dubai Mall

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£48 per night

Deluxe Suite, 1 Bedroom, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 Bedroom, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms, City View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Suite, 1 King Bed, Business Lounge Access, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Grand Hotel, Dubai ratings based on 57 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Grand Hotel, Dubai

Everyone (40) Couples (4) Business (1) Family (1)
5 out of 5

Posted by on 18 Apr 2019

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Comment from Hotel Management

18 Apr 2019 by General Manager

Dear valued guest, Thank you for rating us. We are glad to know that you had a wonderful time while at the hotel. We look forward to welcoming you back again for an even better experience. Kind regards, General Manager Sheraton Grand Hotel, Dubai

4 out of 5

Posted by on 21 Feb 2019

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Comment from Hotel Management

4 Apr 2019 by General Manager

Dear valued guest, Thank you for rating us! We look forward to welcoming you back again for another grand experience! Kind regards, General Manager Sheraton Grand Hotel, Dubai

4 out of 5
The property is fresh and contemporary and conveniently located. The staff are very pleasant and make it an enjoyable stay.

Posted by , from London on 21 Feb 2019

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Comment from Hotel Management

24 Feb 2019 by General Manager

Dear Pal, Thank you for taking time to write us a review. We are delighted to know you had such a pleasant time while at the hotel and you found the hotel fresh, contemporary and conveniently located. Thank you for mentioning the service provided by our associates. They will be glad to hear it. We look forward to your next visit. Kind regards, General Manager Sheraton Grand Hotel, Dubai

5 out of 5
Really appreciated the service we received from all staff. Whole staff was very friendly and helpful. We really enjoyed our stay.

Posted by , from UK on 10 Sep 2018

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Comment from Hotel Management

30 Oct 2018 by General Manager

Dear Surjan, We are delighted to hear about your recent stay with us and really appreciate your feedback! Your comments on the service provided by our associates and your stay are highly appreciated. We look forward to your next visit. Best regards, General Manager Sheraton Grand Hotel, Dubai

5 out of 5

Good location and easy access to Metro

Staff were welcoming without being too pushy. Amir, the banquet manager for the pool area was very warm and friendly with some good suggestions for days out. The restaurant had a wonderful selection of food although with 3 little ones under the age of 10 I think the cost per person should be reviewed especially for breakfast . ..on the dear side for both adults and children. I would suggest 75AED for adults and half price for children. Leila was very helpful in the restaurant as we're all the staff. Loved the spa facilities too. Overall fabulous stay and would visit again!

Posted by , from Cheshire, UK on 22 Aug 2018

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5 out of 5
Very friendly and helpful staff especially the housekeeping and staff out front of the hotel who assist you with getting cabs and luggage ,lovely hotel very clean and spacious rooms However limited sunbeds at the pool so difficult to get a sunbed due to the amount of people staying in the hotel Highly recommend for a nice place to stay for a visit but if looking for a hotel for a pure swimming pool and sunbathing holiday may be worth looking elsewhere or getting up early to get a sunbed

Posted by , from london on 4 Apr 2018

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5 out of 5
We booked a Club Room and can only recommend. The staff is extremely nice and helpful. The lounge is a nice to have. It can get a bit crowded around 9 as well as the swimming pool area but for a stay with no intent to stay only at the hotel premises, it is perfect. The location is ideal!

Posted by , from switzerland on 1 Apr 2018

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5 out of 5

Good clean hotel, friendly staff

Good location 7-8 mins from dubai mall. Didn't have any problems. staff let us use the spa facilities as we arrived early until check in.

Posted by , from united kingdom on 4 Mar 2018

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5 out of 5

Short Stay

Pros: Location and Customer Service
Cons: No
Location: We went to the Shisha Cafe
We had a short stay at the Sheraton. The staff were accommodating and the hotel was amazing.

Posted by , from London on 15 Feb 2018

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4 out of 5

Nice hotel next to World Trade Center

15-20 min away from airport, the staff are very professional and helpful. Very clean hotel. Short cab ride to the mall and jumaira beach. There is a Metro service for those that don’t want to use cabs. A lot of popular events takes place at the hotel which brings in the super rich but you will have to put your name down on the guest list to attend. Overall it’s a nice hotel with a small pool on the roof.

Posted by on 9 Feb 2018

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About the Sheraton Grand Hotel, Dubai

Location 3 Sheikh Zayed Road, Dubai,

Property Features

Sheraton Grand Hotel, Dubai offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi and wired Internet. A business centre and meeting rooms are available. Event space at this hotel measures 10007 square feet (930 square metres). Spa services, tour or ticket assistance, and coffee/tea in common area are also featured at the luxury Sheraton Grand Hotel, Dubai. Valet parking is free. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 654 guestrooms or units
  • 51 levels
  • 11 conference rooms
  • 10007 sq ft of conference space
  • 930 sq. m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (9.5 km / 5.9 mi)
  • Metro station: World Trade Centre Station (1 km / 0.6 mi)
  • Parking: Free valet parking

Room Amenities

Sheraton Grand Hotel, Dubai offers 654 forms of air-conditioned accommodation with minibars and a safe. 42-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Dubai hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer available
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

On-site venue – This restaurant specialises in regional cuisine and serves breakfast, lunch and dinner.

On-site venue No. 2 – This restaurant is located by the pool.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Spa Services

Shine Spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:30 AM

Special check-in instructions:

A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom. For further details, please contact the property using the information contained in your confirmation email.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 300.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 139 per person (approximately)
  • Rollaway bed fee: AED 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Grand Hotel Dubai
  • Sheraton Grand Hotel
  • Sheraton Grand Dubai
  • Sheraton Grand

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.