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4.6 out of 5

"The best thing about Sherston grand was their staff. They seem to be on a mission to make you feel wonderful about your stay in the hotel. Of course b ... " More

By a verified traveller on Mon 03 Feb 2020

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Hotel Description

Our customers tell us they can't get enough of Sheraton Grand Hotel, Dubai's great location. During your stay, you'll be within walking distance of Dubai World Trade Centre. Free WiFi in public areas, free valet parking and 4 restaurants are available. This 5-star hotel has 654 rooms over 51 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Feast, one of the property's 4 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Wired Internet for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to deep-tissue massages, body scrubs or body treatments at Soul Wellness & Spa
  • Services include free food shopping service, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour fitness centre, a steam room and a sauna
  • Guests have great things to say about the proximity to public transport and the overall condition of the property
  • Just a 3-minute drive from Dubai World Trade Centre and 5 minutes from Dubai Mall

Deluxe Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£73* Per night/room 28 Feb - 29 Feb

Deluxe Suite, 1 Bedroom, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 Bedroom, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms, City View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Suite, 1 King Bed, Business Lounge Access, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Grand Hotel, Dubai ratings based on 77 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Grand Hotel, Dubai

Everyone (50) Couples (11) Business (1) Family (3)
5 out of 5
The best thing about Sherston grand was their staff. They seem to be on a mission to make you feel wonderful about your stay in the hotel. Of course breakfast was simply amazing everything well and truly cantered for in the restaurant

Posted by on 3 Feb 2020

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Comment from Hotel Management

6 Feb 2020 by Ling

We are delighted to have been your chosen hotel during your recent stay in Dubai. It was truly a pleasure to serve you. Commitment to service and guest satisfaction is a main focus and we are delighted to receive a 5 out of 5 rating from you. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We also shared your kind words with the team and all of them were really happy and touched that they were able to make your stay a really memorable one. Thank you for staying at the Sheraton Grand Hotel, Dubai and we hope you choose to create more memories with us whenever your travels bring you back to Dubai.

4 out of 5

Posted by on 8 Nov 2019

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Comment from Hotel Management

14 Nov 2019 by General Manager

Dear valued guest, Thank you for rating us! We look forward to your next visit. Kind regards, General Manager Sheraton Grand Hotel, Dubai

4 out of 5
The apartment was very big and spacious. The hotel was slightly far from the big attractions.

Posted by on 17 Jul 2019

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Comment from Hotel Management

21 Jul 2019 by General Manager

Dear Bev, Thank you for rating us! We are delighted to know you loved the apartment allocated by our associates and you had an amazing stay at the hotel. We hope to have the opportunity to welcome you back again for an even better experience. Kind regards, General Manager Sheraton Grand Hotel, Dubai

5 out of 5
This is my third visit here. As usual no complaints. Absolutely awesome. Cant wait to visit again

Posted by on 14 Jul 2019

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Comment from Hotel Management

21 Jul 2019 by General Manager

Dear valued guest, Thank you for giving us a perfect rating! We are delighted to know you continuously choose our hotel for a perfect stay and we managed to exceed your expectations once again! We look forward to welcoming you back again soon for an even better experience! Kind regards, General Manager Sheraton Grand Hotel, Dubai

5 out of 5
Very pleasant and attentive staff. Clean, tidy and well kept. All levels of staff from Chef’s to front of house were polite, friendly and helpful

Posted by , from UK on 5 Jun 2019

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Comment from Hotel Management

9 Jun 2019 by General Manager

Dear Richard, Thank you for taking time to write us a review. We are delighted to know you had such a lovely time while at the hotel and you appreciate the cleanliness of the room allocated as well as the service and hospitality provided by our associates. We look forward to your next visit. Kind regards, General Manager Sheraton Grand Hotel, Dubai

4 out of 5

Posted by on 28 Apr 2019

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Comment from Hotel Management

8 May 2019 by General Manager

Dear valued guest, Thank you for rating us. We look forward to your next visit. Kind regards, General Manager Sheraton Grand Hotel, Dubai

5 out of 5
The Customer Service was really top notch, from the minute we checked in at the hotel till we checked out. The Apartment was very big, clean with comfortable beds. Loved every minute of the stay.

Posted by on 26 Apr 2019

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Comment from Hotel Management

6 May 2019 by General Manager

Dear valued guest, Thank you for giving us a perfect rating. We are delighted to know you had a wonderful experience at the hotel. We look forward to welcoming you back again soon for an even better experience. Kind regards, General Manager Sheraton Grand Hotel, Dubai

4 out of 5
The property location is excellent with easy access to the Metro. There is lack of staff in the Club Lounge which comprises the service at breakfast times. The room sink tap design is poor and prone to banging your head into the tap as it cannot be rotated to one side.

Posted by , from London on 20 Apr 2019

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Comment from Hotel Management

21 Apr 2019 by General Manager

Dear Pal, Thank you for taking time to give us a review. It is great to know that you loved the location, Sheraton Club Lounge and facilities as well breakfast experience. We look forward to welcoming you back again soon for an even better experience. Kind regards, General Manager Sheraton Grand Hotel, Dubai

5 out of 5

Posted by on 18 Apr 2019

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Comment from Hotel Management

18 Apr 2019 by General Manager

Dear valued guest, Thank you for rating us. We are glad to know that you had a wonderful time while at the hotel. We look forward to welcoming you back again for an even better experience. Kind regards, General Manager Sheraton Grand Hotel, Dubai

4 out of 5

Posted by on 21 Feb 2019

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Comment from Hotel Management

4 Apr 2019 by General Manager

Dear valued guest, Thank you for rating us! We look forward to welcoming you back again for another grand experience! Kind regards, General Manager Sheraton Grand Hotel, Dubai

About the Sheraton Grand Hotel, Dubai

Location 3 Sheikh Zayed Road, Dubai,

Property Features

Sheraton Grand Hotel, Dubai offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre, a limo/town car service, and meeting rooms. Event space at this hotel measures 4026 square feet (374 square metres) and includes conference rooms. A kids' pool, a 24-hour fitness centre, and spa services are also featured at the luxury Sheraton Grand Hotel, Dubai. Self parking and valet parking are free. This 5-star Dubai hotel is smoke free.

  • 654 guestrooms or units
  • 51 levels
  • 4 dining venues
  • 3 bars or lounges
  • 11 conference rooms
  • 4026 sq ft of conference space
  • 374 sq. m of conference space
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (9.7 km / 6.1 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Sheraton Grand Hotel, Dubai offers 654 forms of air-conditioned accommodation with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Pillow options
  • Separate shower and tub
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.

Feast – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Link@Sheraton Cafe – This café serves breakfast, lunch and dinner. Open daily.

Dawn & Dusk – This bar specialises in barbecue and serves breakfast, lunch and dinner. Open daily.

Sheraton Club Lounge – This lobby lounge specialises in international cuisine and serves breakfast and light fare. Open daily.

Miss Lily's – This restaurant specialises in Caribbean cuisine and only serves dinner. Open daily.

A complimentary food shopping service is offered and 24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Game viewing nearby
  • Bicycle rentals nearby
  • Safari nearby
  • Fitness classes on site

Spa Services

Soul Wellness & Spa has 10 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 10
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pets

  • Pets and service animals are not allowed at Sheraton Grand Hotel, Dubai

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Car recommended
  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 125 per person (approximately)
  • Fee for in-room wired Internet: AED 75 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Grand Hotel Dubai
  • Sheraton Grand Hotel
  • Sheraton Grand Dubai
  • Sheraton Grand
  • Sheraton Hotel, Dubai Dubai
  • Sheraton Grand Hotel, Dubai Hotel
  • Sheraton Grand Hotel, Dubai Dubai
  • Sheraton Grand Hotel, Dubai Hotel Dubai

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.