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4.3 out of 5

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Hotel Description

Our customers tell us they can't get enough of Sheraton Mall of the Emirates Hotel, Dubai's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Mall of the Emirates. Free WiFi in public areas, free valet parking and a free beach shuttle are available. Built in 2010, this 5-star hotel has 481 rooms over 24 floors. Free WiFi and pillowtop beds are available in all rooms.

  • Air-conditioned rooms with pillowtop beds, 24-hour room service and satellite TV
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mediterranean cuisine at Eat Greek Kouzina, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Wired Internet for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages, body wraps or Ayurvedic treatments at Shine Spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour fitness centre, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 4-minute walk from Mall of the Emirates and 4 minutes on foot from Ski Dubai
  • Free beach shuttle service

Classic Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
£84* Per night/room 29 Feb - 1 Mar

Superior Room, 2 Single Beds, City View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Single Beds, View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Classic Room, 2 Single Beds, City View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Suite, 1 Bedroom, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Mall of the Emirates Hotel, Dubai ratings based on 12 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Mall of the Emirates Hotel, Dubai

Everyone (6) Couples (3) Family (2) Friends (1)
5 out of 5
Great service and excellent location would highly recommend for a vacation

Posted by on 4 Nov 2019

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Comment from Hotel Management

10 Dec 2019 by Yves Tarabout, General Manager

Dear Moin Leghari, Thank you for choosing Sheraton Mall of the Emirates, and thank you for the positive review. I am happy that you enjoyed the location and hope that we will have the pleasure of receiving you again in the future. Warm regards

2 out of 5
There was nothing unique about this property. It is standard Sheraton beige business hotel. The location is near a busy road and no nice attractions nearby. The only good thing and the reason I booked it is it is attached to the Mall of the Emirates. My booking was wrong and the hotel receptionist was very unhelpful in trying to sort this even though I had written confirmation. Tried to hustle me into an upgrade and to pay more money when it was already expensive enough. Missed out on 2 days breakfast with no recompense! And to add insult to injury they charged the hotel bill which I paid in cash to my credit card as well. I am still trying to get this resolved. Very disappointing!

Posted by on 25 Mar 2019

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5 out of 5
Sehr schönes Hotel, schönes und grosszügiges Zimmer, freundliches und hilfsbereites Personal, super Frühstücksbuffet...einfach perfekt

Posted by on 4 Feb 2020

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Comment from Hotel Management

7 Feb 2020 by Yves Tarabout

Sehr geherter Gast, Vielen Dank für Ihre Kommentare und Bemerkungen. Ich freue mich sehr, dass Ihnen unsere Hotelzimmer und Servicekraft in allen bereichen so gut gefallen haben und das alles zu Ihrer Zufriedenheit war. Wir freuen uns auf Ihren nachsten Besuch im Hotel bald wieder. Vielen dank dass Sie unser Hotel, das Sheraton Mall of the Emirates Hotel gewahlt haben. Mit freundlichen Grüssen, Yves Tarabout Hotelmanager

4 out of 5
Positiv: + Lage + Personal und Service + Rooftop und Swimmingpool + Hotelrestaurant + -kaffe Negativ: - Bar nur für Raucher - Hotelzimmer in den unteren Etagen lärmig

Posted by on 16 Jan 2020

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Comment from Hotel Management

7 Feb 2020 by Yves Tarabout

Sehr geherter Gast, Vielen Dank für Ihre Kommentare und Bemerkungen. Ich freue mich sehr, dass Ihnen unser Dachaussicht und Servicekraft in allen bereichen so gut gefallen haben und das alles zu Ihrer Zufriedenheit war. Wir freuen uns auf Ihren nachsten Besuch im Hotel bald wieder. Vielen dank dass Sie unser Hotel, das Sheraton Mall of the Emirates Hotel gewahlt haben. Mit freundlichen Grüssen, Yves Tarabout Hotelmanager

4 out of 5
Direkter Zugang zur Mall. Frühstücksbuffet ist vielseitig mit indisch, arabisch & kontinental. Zimmer sind gross.

Posted by on 27 Dec 2019

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Comment from Hotel Management

7 Jan 2020 by Yves Tarabout General Manager

Dear Guest, Many thanks for sharing your feedback with us. I am happy that you enjoyed the Mall access and hope that we will have the pleasure of receiving you again in the future. Warm regards

5 out of 5

Posted by on 21 Aug 2019

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Comment from Hotel Management

11 Sep 2019 by Yves

Dear Guest, Thank you for sharing your feedback with us, we hope to see you again soon. Thank you for choosing Sheraton Mall of the Emirates Hotel, Dubai. Warm regards, Yves Tarabout General Manager

4 out of 5

Posted by on 29 Mar 2019

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Comment from Hotel Management

27 May 2019 by Sheraton MOE

Dear Guest, Thank you for taking the time to share your feedback with us. I am so pleased to hear that you enjoyed your stay with us and that everything was to your liking. We look forward to welcoming you back on your next trip to Dubai and thank you for choosing Sheraton Mall of the Emirates Hotel, Dubai. Warm regards, Yves Tarabout General Manager

5 out of 5
Es ist alles in der Nähe. Die Metro, die Mall und der Strand mit Taxi etwa 5-6 Minuten. Taxi für Ihres (Dubai) Verhältnis nicht teuer. Direkter Weg aus Hotel in die Mall war perfekt. Die Zeit während dem Ramadan ist einwenig anderst man findet nicht überall was zu essen aber in der Mall gibt es ausgerechnet den ganzen Tag ein FoodHall.

Posted by , from Schweiz Luzern on 22 May 2018

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4 out of 5

Schönes Stadthotel

Verbunden mit der Mall of Emirates. Toller Pool auf der Dachterrasse mit schöner Aussicht auf die Stadt.

Posted by on 12 Apr 2017

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4 out of 5

Super hôtel

Très bel hôtel, bien situé avec accès direct sur le Mall of emirates. Personnel de l’hôtel est super sympa, très serviable. (parle même français). Le petit dèj est juste incroyable en choix. Le coin piscine un peu petit mais super sympa. Spa, coin business (ordi, journaux), terrasse, bar. Vue sur le Burj Al Arab (voilier)

Posted by on 15 May 2012

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About the Sheraton Mall of the Emirates Hotel, Dubai

Location Sheikh Zayed Road - Al Barsha, Dubai, 450309

Property Features

Sheraton Mall of the Emirates Hotel, Dubai offers its guests a full-service spa, 2 the outdoor swimming pools, a sauna, and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a limo/town car service. Event space at this hotel measures 3289 square feet (306 square metres) and includes conference rooms. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Sheraton Mall of the Emirates Hotel, Dubai. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 481 guestrooms or units
  • 24 levels
  • 3 dining venues
  • 2 bars or lounges
  • 3289 sq ft of conference space
  • 306 sq. m of conference space
  • Built in 2010
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -2
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (27.2 km / 16.9 mi)
  • Metro station: Mall of the Emirates Station (0.6 km / 0.4 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sheraton Mall of the Emirates Hotel, Dubai offers 481 forms of air-conditioned accommodation with DVD players and minibars. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • DVD player
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.

Eat Greek Kouzina – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner.

Vantage – This restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open 24 hours. Open daily.

Link@Sheraton Cafe – This café specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Open 24 hours. Open daily.

Sanctuary – This poolside rooftop bar specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Besh Turkish Kitchen – This restaurant specialises in Turkish cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Fishing nearby
  • Windsurfing nearby
  • Horse riding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Fitness classes on site
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Downhill skiing on site
  • Scuba diving nearby

Spa Services

Shine Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per stay.
  • Free cots (infant beds)!

Pets

  • Pets and service animals are not allowed at Sheraton Mall of the Emirates Hotel, Dubai

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Car recommended
  • UnionPay
  • No pets or service animals allowed
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 128 per person (approximately)
  • Fee for in-room wired Internet: AED 50 per day (rates may vary)
  • Rollaway bed fee: AED 150.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Dubai Mall Emirates
  • Sheraton Dubai Mall Emirates Hotel
  • Pullman Dubai Mall Of The Emirates Hotel Dubai
  • Sheraton Mall Emirates Hotel Dubai
  • Sheraton Mall Emirates Hotel
  • Sheraton Mall Emirates Dubai
  • Sheraton Mall Emirates
  • Sheraton Dubai Mall of the Emirates Hotel
  • Sheraton Mall of the Emirates Hotel, Dubai Hotel
  • Sheraton Mall of the Emirates Hotel, Dubai Dubai
  • Sheraton Mall of the Emirates Hotel, Dubai Hotel Dubai

You should know

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.