4.7 out of 5

"Exceptional hotel staff were amazing had my wife birthday they went extra with all the little bits chocolates complimentary they gave a card complimen ... " More

By a verified traveller on Wed 28 Feb 2018

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Hotel Description

Our customers tell us that they can't get enough of the overall property condition at Sofitel Dubai The Palm Luxury Apartments. During your stay, you'll be within walking distance of Aquaventure. Features include free WiFi in public areas, free self-parking and a free shopping centre shuttle. Built in 2013, this 5-star apartment has 182 apartments over 6 floors. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.

  • Each apartment offers a kitchen, a balcony and an iPod docking station
  • Free WiFi
  • Free self-parking
  • Enjoy Italian cuisine while dining at Bottega italiana Deli
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the indoor and 6 outdoor pools
  • Treat yourself to manicures and pedicures, facials or body scrubs at So Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, an outdoor tennis court and a fitness centre
  • Guests have great things to say about the quiet location and the overall condition of the property
  • 1.9 miles (3.1 km) from Aquaventure and 8.9 miles (14.4 km) from The Walk
  • Free shopping centre shuttle service

Family Apartment, 2 Bedrooms, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Apartment, 2 Bedrooms, Kitchen, Sea View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Apartment, 1 Bedroom, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Apartment, 1 Bedroom, Kitchen, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sofitel Dubai The Palm Luxury Apartments ratings based on 22 verified reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Dubai The Palm Luxury Apartments

Everyone (11) Couples (3) Family (5) Friends (1)
5 out of 5

Very very good hotel

Exceptional hotel staff were amazing had my wife birthday they went extra with all the little bits chocolates complimentary they gave a card complimentary they sorted out dinner on the beach very highly recommended Prashant Singh our host was exceptional thank you u were brilliant concierge again very very well done on point and were brilliant thank you had a amazing time and the staff were what can I say amazing throughout

Posted by , from manchester on 28 Feb 2018

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5 out of 5

5+

it was absolutely gorgeous an comfortable hotel an staff an services all 5star an above i m glad to chose this hotel

Posted by , from slough uk on 14 Aug 2016

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4 out of 5
Le service est à la hauteur d’un 5 étoiles et tout le personnel est très à l’écoute. Le gros bémol est la profusion de familles avec plusieurs enfants en bas âge. La gratuité pour les moins de 12 ans est à revoir pour que cet hôtel ne devienne pas une garderie 5⭐️

Posted by , from COLMAR on 18 Feb 2019

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Comment from Hotel Management

18 Feb 2019 by Guest Experience Team

Dear Valued Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. Your feedback is very important to us and your highlighted points have been shared with the concerned team for review and consideration. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Guest Experience Team Sofitel The Palm Dubai

5 out of 5

Posted by on 17 Nov 2018

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Comment from Hotel Management

21 Nov 2018 by Guest Experience Team

Dear Valued Guest, Thank you for giving us an excellent rating on Expedia. We are extremely happy to learn that you have enjoyed your overall experience and that our products, facilities, and the services provided were to your standards and expectations. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely, Guest Experience Team Sofitel The Palm Dubai

5 out of 5
Koko alue altaineen huikean hienon näköinen ja siisti. Ranta myös hieno mutta meduusoita melko paljon vedessä. Jokaiselta khenkilökunnan jäseneltä todella 5 tähden palvelua. Hinta-laatusuhde sijaintiin nähden loistava. Lapsi otettiin joka paikassa hyvin huomioon.

Posted by on 11 Nov 2018

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Comment from Hotel Management

21 Nov 2018 by Guest Experience Team

Dear Valued Guest, Thank you for giving us an excellent rating on Expedia. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely, Guest Experience Team Sofitel The Palm Dubai

5 out of 5

Posted by on 10 Nov 2018

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Comment from Hotel Management

21 Nov 2018 by Guest Experience Team

Dear Valued Guest, Thank you for giving us an excellent rating on Expedia. We are extremely happy to learn that you have enjoyed your overall experience and that our products, facilities, and the services provided were to your standards and expectations. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely, Guest Experience Team Sofitel The Palm Dubai

5 out of 5

top hotel!

wir sind als zwei familien angereist und haben in einem appartment gewohnt. es war alles top! sehr grosses und sauberes appartment. sehr freundliches, herzliches undh hilfsbereites personal. viele verschiedene pools, wasser erfrischend aber nicht kalt. strand sehr sauber und schön. essen war sehr gut. viele spielmöglichkeiten für kleinkinder.

Posted by , from schweiz on 22 May 2018

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Comment from Hotel Management

19 Jun 2018 by Guest Experience Team, Sofitel the Palm, Dubai

Dear Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and our products and services were up to your standards. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely,

4 out of 5

Hyvä sijainti rannalla, sopiva etäisyys kaupunkiin

Pros: Toimiva kokonaisuus
Cons: Hintataso melko (liian) korkea, etenkin ravintoloissa ja baareissa.
Location: Dubai Marinaan edullinen taksikyyti.
Siisti,hyvä palvelu ja monipuolinen ravintolatarjonta.Rannat rauhallisia ja tuolit,varjot ja pyyhkeet kuuluivat hintaan.Huoneet tilavia, hyvin varusteltuja ja siivous toimi hyvin. Ystävällinen henkilökunta.

Posted by , from Paimio on 21 Mar 2018

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Comment from Hotel Management

14 May 2018 by Guest Experience Team, Sofitel the Palm, Dubai

Dear Guest, Thank you for choosing Sofitel the Palm, Dubai and for sharing your experience with us. We are delighted to rad that most of our products and services were up to your expectation and satisfaction. We look forward to welcoming you back in our resort in the not so distant future. Sincerely.

5 out of 5

Very nice hotel with excellent facilities

+good, high level rooms +very friendly and helpfull staff +excellent gym -impossible to move anywhere without taxi ( in other hand price of taxis very cheap) -breakfast too expensive vs. Quality -use of spa is not include for room price

Posted by , from tampere on 21 Oct 2017

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Comment from Hotel Management

28 Oct 2017 by Guest Experience Team

Dear Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. Please note that our prices are under constant review to meet with the quality and standards of our services and those of our competitors, we believe that our prices are considerable and standard compared to our competitors on the Palm. Nevertheless, we appreciate your comments and we have shared it with the Food and Beverage team for their review and consideration. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Guest Experience Team Sofitel The Palm, Dubai

4 out of 5

Sofitel Dubai The Palm

Wir waren mit 3 Kindern unterwegs und kann das Hotel sehr gut weiter empfehlen.

Posted by , from Schwyz on 12 Oct 2017

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Comment from Hotel Management

28 Oct 2017 by Guest Experience Team

Dear Guest, Thank you for giving us excellent feedback on Expedia. We are extremely happy to learn that you have enjoyed all of our facilities and the services provided. Thank you for your recommendation and we look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely, Guest Experience Team Sofitel The Palm Dubai

About the Sofitel Dubai The Palm Luxury Apartments

Location East Crescent road, Dubai, 55558

Property Features

Simply walk outside to feel the sun on your face at the sandy beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Sofitel Dubai The Palm Luxury Apartments, you can cool off in one of the 6 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants and 4 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include A beach bar and A poolside bar. Public spaces have free WiFi. This luxury apartment also offers a free kid's club, a kid's pool and an outdoor tennis court. Self parking is free. Smoking is allowed in designated areas at this 5-star Dubai apartment.

  • 182 guestrooms or units
  • 6 levels
  • 3 buildings
  • 7 dining venues
  • 4 coffee shops
  • 13149 sq ft of conference space
  • 1222 sq. m of conference space
  • Built in 2013
  • Bar on the beach
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • BBQ grill(s)
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools -6
  • Indoor pool
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis court
  • Children's club (free)
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Separate dining area
  • Full-sized fridge/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (40.2 km / 24.9 mi)
  • Property shuttles: Free shopping centre shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

Sofitel Dubai The Palm Luxury Apartments offers 182 forms of air-conditioned accommodation with iPod docking stations and DVD players. Rooms open to balconies. This accommodation offers separate living rooms. Beds feature Egyptian cotton sheets. 44-inch LCD televisions come with satellite channels. Accommodation at this 5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a bath and shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and a bidet. This Dubai apartment provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include minibars and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room kitchen
  • Private balcony
  • Dining room
  • Living room
  • Minibar
  • iPod dock
  • LCD television
  • Satellite channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Kitchenware
  • Egyptian cotton linens
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Bottega italiana Deli – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.

Manava – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.

Moana Seafood Restaurant – This seafood restaurant specialises in international cuisine and serves lunch and dinner. Open daily.

Maui Beach Restaurant – This beachfront restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

A private beach, an outdoor tennis court and a marina are featured at the apartment. 6 the outdoor swimming pools are on site along with an indoor pool. In addition to a kid's pool, other recreational amenities include a waterslide, a spa tub, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Surfing/boogie boarding on site
  • Boat tours on site
  • Kayaking on site
  • Waterskiing on site
  • Skydiving nearby
  • Windsurfing on site
  • Ziplining nearby

Spa Services

So Spa has 18 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include hot stone massages, Thai massages and facials. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 18
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property provides a mandatory New Year's Eve (December 31st) Gala Dinner. Children age 12-20 are charged AED 1,250. Children under 12 years old receive a complimentary New Year's Eve dinner. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500.00
  • New Year's Eve (31 December) Gala Dinner per adult: AED 1900
  • New Year's Eve (31 December) Gala Dinner per child: AED 1150 (from 12 to 18 years old)
  • Tourism fee: AED 10.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 145.00 per person (approximately)
  • Airport shuttle fee: AED 350 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Dubai Palm Luxury Apartments Apartment
  • Sofitel Palm Luxury Apartments Apartment
  • Sofitel Dubai Palm Luxury Apartments
  • Sofitel Palm Luxury Apartments

You should know

  • Sofitel Dubai The Palm Luxury Apartments offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.