4.5 out of 5

"The hotel was located within easy reach to most of Dubai attractions. Mall next door to the hotel, easy excess to the metro and best of all the sight ... " More

By a verified traveller on Fri 23 Feb 2018

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Hotel Description

Our customers tell us that they enjoy the pool at Swissotel Al Ghurair Dubai. During your stay, you're just a quick walk from Al Ghurair Centre. Free WiFi in public areas, free valet parking and a free beach shuttle are available. Built in 2011, this 5-star hotel has 428 rooms over 20 floors. Free WiFi and deep-soaking bathtubs are available in all rooms.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and satellite TV
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at Liwan
  • Buffet breakfast offered for a fee
  • Wired Internet in some public areas for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to Thai massages, body treatments or facials at Zen the Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a health club and a steam room
  • Guests have good things to say about the accommodation, from comfy beds and spaciousness to nice bathrooms and low noise level
  • Just a 4-minute walk from Al Ghurair Centre and a 5-minute drive from Gold Souk
  • Free beach and shopping centre shuttle service

Classic Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
£51 per night

Classic Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 2 Single Beds, City View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Premier Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss Executive Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swissotel Al Ghurair Dubai ratings based on 11 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Swissotel Al Ghurair Dubai

Everyone (6) Couples (3) Business (1)
4 out of 5
Its clean and friendly staff, the check in counter (Mustafa) was very helpfull and welcoming. I have been to this hotel for the 4th time and just wondering this was not recognised in your system, even a simple email cannot be answered before our arrival date. The hotel as a whole needs updating, have not seen anything new since the last time, airconditioning system is poor in room 1024 and had called engineers to fixed for about 4times. This was not picked up that we may have been considered to be moved to another room for instance. Food choices on breakfast has completed some customer palates i.e. Chinese, middle eastern, european, and how about southeast asian cuisine for example Filipino food choices? Furnitures needs updating too, cushions are worn out. Most of these are basics for hotel maintenance if I may say. Last year and this year for some reason the pool were on maintenace when we check in, not mentioned when we're booking this trip. You need some transparencies about any works to be done to avoid clients being dissapointment. I may not be considering to re-booking again with your hotel if it will be same and no changes to be done

Posted by on 16 May 2019

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5 out of 5

Excellent location

The hotel was located within easy reach to most of Dubai attractions. Mall next door to the hotel, easy excess to the metro and best of all the sightseeing bus picks you up from outside the hotel. The staff were very helpful and Mastafa was outstanding. Keep up the good work👍👍

Posted by , from london on 23 Feb 2018

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Comment from Hotel Management

4 Mar 2018 by EVanDijk

Dear Valued Guest, Thank you for the very positive comments. We are glad that you are happy with our hotel's location and the welcoming attitude of our colleagues. We will for sure pass on your message to Mustafa who will be as well happy to receiving the same. We look forward to your next comeback in the hotel. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

5 out of 5

Lovely hotel and staff

It was a lovely hotel, nice pool and lovely staff.

Posted by on 30 Jul 2015

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5 out of 5

Great Hotel

Great Hotel, 5 Star, great location, next to mall and 5 minutes from a metro station.

Posted by on 25 Jun 2015

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3 out of 5
Business Hotel mit langsamem check-in/out Personal. Sehr gutes Preis/ Leistungsverhältnis. 13 min zu DXB.

Posted by on 10 Jun 2019

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Comment from Hotel Management

10 Jun 2019 by EVanDijk

Dear Valued Guest, Thank you for your feedback. My sincere apologies should we have caused you inconveniences. We hope to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

5 out of 5
Tres bon rapport qualitr prix. Sejout plaisant. Personnel accueillant Merci

Posted by on 18 May 2019

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Comment from Hotel Management

10 Jun 2019 by EVanDijk

Dear Valued Guest, Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. We look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

5 out of 5

Posted by on 30 Mar 2019

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Comment from Hotel Management

3 Apr 2019 by EVanDijk

Dear Valued Guest, Thank you for sharing your time to rate us. We are glad to learn of your satisfaction. We look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

4 out of 5
Die Reise nach Dubai war sehr spannend. Nur finde ich es respektlos wie sich einige Touristen bekleiden.

Posted by on 23 Apr 2018

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Comment from Hotel Management

23 Apr 2018 by EVanDijk

Dear Valued Guest, Thank you for your feedback regarding your trip in Dubai. We appreciate that you have chosen to stay in our hotel. We look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

4 out of 5

Hulppea hotelli

Hulppeat ja kauniit tilat. Aamupala erinomainen, vaikkakin suht tyyris.

Posted by , from Helsinki on 4 Feb 2018

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Comment from Hotel Management

11 Feb 2018 by EVanDijk

Dear Valued Guest, Thank you for your feedback. We greatly appreciate receiving your positive comments. We look forward to welcoming you back again. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

5 out of 5

Einfach Top

Ich war in vielen Hotels in Dubai. Dies ist jedoch einer der besten Hotels dort und bietet einen super Preisleistungsverhältnis gegenüber der Konkurrenz. Ich habe kostenloses Upgrade auf ein Deluxe Zimmer mit hammer Ausblick gekriegt. Das Personal ist super freundlich und sehr sehr hilfsbereit. Das Zimmer ist sehr geräumig. Die Qualität der Speisen ist auch Top. Vielen lieben Dank und weiter so. Ich komme gerne wieder :-)

Posted by on 17 Nov 2015

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About the Swissotel Al Ghurair Dubai

Location Omar Bin Al Khattab Street, Dubai, 185051

Property Features

Swissotel Al Ghurair Dubai offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and a limo/town car service. A kid's pool, a steam room, and a terrace are also featured at the luxury Swissotel Al Ghurair Dubai. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free self parking and valet parking are available.

  • 1 building
  • 428 guestrooms or units
  • 20 levels
  • 3 dining venues
  • Built in 2011
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (6.5 km / 4 mi)
  • Metro station: Salah Al Din Station (0.4 km / 0.3 mi)
  • Property shuttles: Free beach shuttle and shopping centre shuttle; airport pick-up
  • Parking: Free valet parking and self parking

Room Amenities

Swissotel Al Ghurair Dubai offers 428 forms of air-conditioned accommodation with minibars and a safe. Satellite televisions are provided. Bathrooms include a bath and shower with a deep soaking bath, a complimentary bathrobe and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Liwan – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Shayan – This restaurant specialises in Persian/Iranian cuisine and only serves dinner.

Yasmine Lounge – This lobby lounge specialises in international cuisine and only serves light fare.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a steam room.

Spa Services

Zen the Spa has 8 treatment rooms. Services include hot stone massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Number of treatment rooms 8
  • Thai massage
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Guests driving to and wishing to park at the property should contact the property in advance to reserve a parking space. Please contact the office using the information on the reservation confirmation received after booking.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 153.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 110 for adults and AED 65 for children (approximately)
  • Fee for wired Internet in public areas: AED 50 per night (rates may vary)
  • Airport shuttle fee: AED 235 per person
  • Rollaway bed fee: AED 153.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swissotel Al Ghurair Dubai Hotel
  • Swissotel Al Ghurair Hotel
  • Swissotel Al Ghurair
  • Al Ghurair Rayhaan By Rotana

You should know

  • Swissotel Al Ghurair Dubai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Swissotel Al Ghurair Dubai.