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4.3 out of 5

"Its clean and friendly staff, the check in counter (Mustafa) was very helpfull and welcoming. I have been to this hotel for the 4th time and just wond ... " More

By a verified traveller on Thu 16 May 2019

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Classic Room, 2 Single Beds, City View

Bed Count 2 Single Beds Maximum Occupancy 3 Max
£78* Per night/room 6 Mar - 7 Mar

Classic Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss Executive Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they enjoy Swissotel Al Ghurair Dubai's good location. During your stay, you'll be connected to a shopping centre and just a quick walk from Al Ghurair Centre. Enjoy features like free WiFi in public areas, free valet parking and a free beach shuttle. Built in 2011, this 5-star hotel has 428 rooms over 20 floors. Free WiFi and deep-soaking bathtubs are available in all rooms.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and satellite TV
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at Liwan
  • Buffet breakfast offered for a fee
  • Wired Internet in some public areas for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body scrubs, massages or facials at Zen the Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a health club and a steam room
  • Guests speak favourably about the location and the helpful staff
  • Just a 4-minute walk from Al Ghurair Centre and 11 minutes by car from City Centre Deira
  • Free beach and shopping centre shuttle service

Swissotel Al Ghurair Dubai ratings based on 16 verified reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Swissotel Al Ghurair Dubai

Everyone (9) Couples (3) Business (1) Family (3)
4 out of 5

Posted by on 30 Nov 2019

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Comment from Hotel Management

9 Dec 2019 by DArel

Dear Valued Guest, Thank you for taking the time to rate us. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

1 out of 5
Hjjjk hyuuuui huiiui hjjjkkkkiii hjjjkkkk hjjjkkkk jjjjk

Posted by on 24 Aug 2019

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4 out of 5
Its clean and friendly staff, the check in counter (Mustafa) was very helpfull and welcoming. I have been to this hotel for the 4th time and just wondering this was not recognised in your system, even a simple email cannot be answered before our arrival date. The hotel as a whole needs updating, have not seen anything new since the last time, airconditioning system is poor in room 1024 and had called engineers to fixed for about 4times. This was not picked up that we may have been considered to be moved to another room for instance. Food choices on breakfast has completed some customer palates i.e. Chinese, middle eastern, european, and how about southeast asian cuisine for example Filipino food choices? Furnitures needs updating too, cushions are worn out. Most of these are basics for hotel maintenance if I may say. Last year and this year for some reason the pool were on maintenace when we check in, not mentioned when we're booking this trip. You need some transparencies about any works to be done to avoid clients being dissapointment. I may not be considering to re-booking again with your hotel if it will be same and no changes to be done

Posted by on 16 May 2019

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Comment from Hotel Management

18 Jun 2019 by EVanDijk

Dear Valued Guest, Thank you for sharing your detailed feedback. I am glad to read that you are our regular guest in the hotel. Thank you for the trust and loyalty. My sincere apologies should you feel not recognized being our loyal guest. Please allow me to check on this further to action accordingly. We will check as well on the other concerns you have raised like the room air-conditioning system, food choices, furniture upgrading and delivery of advance information relevant to the stay of all our guests. Rest assured that concerned departments will be notified to put proper action. Thank you for bringing all these matters to our attention. We hope that you will give us another chance to be of service to you again. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

5 out of 5

Excellent location

The hotel was located within easy reach to most of Dubai attractions. Mall next door to the hotel, easy excess to the metro and best of all the sightseeing bus picks you up from outside the hotel. The staff were very helpful and Mastafa was outstanding. Keep up the good work👍👍

Posted by , from london on 23 Feb 2018

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Comment from Hotel Management

4 Mar 2018 by EVanDijk

Dear Valued Guest, Thank you for the very positive comments. We are glad that you are happy with our hotel's location and the welcoming attitude of our colleagues. We will for sure pass on your message to Mustafa who will be as well happy to receiving the same. We look forward to your next comeback in the hotel. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

5 out of 5

Lovely hotel and staff

It was a lovely hotel, nice pool and lovely staff.

Posted by on 30 Jul 2015

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5 out of 5

Great Hotel

Great Hotel, 5 Star, great location, next to mall and 5 minutes from a metro station.

Posted by on 25 Jun 2015

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4 out of 5

Posted by on 1 Nov 2019

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Comment from Hotel Management

9 Dec 2019 by DArel

Dear Valued Guest, Thank you for taking the time to rate us. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

4 out of 5
Sehr gute Lage Rezeption zuverlässig . Sehr empfindlich

Posted by on 11 Aug 2019

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Comment from Hotel Management

18 Aug 2019 by EVanDijk

Dear Valued Guest, Thank you for sharing your positive feedback. We are happy reading the same. We look forward to welcoming you back again in the very near future. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

5 out of 5
Établissement de qualité avec un accueil chaleureux même du personnel de sécurité ! Toute l’équipe pe Se plie en 4 pour offrir aux convives de réel vacances ! Un grand bravo

Posted by on 20 Jun 2019

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Comment from Hotel Management

18 Jul 2019 by EVanDijk

Dear Valued Guest, Thank you for sharing your positive feedback. We are happy reading the same. Your satisfaction is greatly appreciated! We look forward to welcoming you back again in the very near future. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

3 out of 5
Business Hotel mit langsamem check-in/out Personal. Sehr gutes Preis/ Leistungsverhältnis. 13 min zu DXB.

Posted by on 10 Jun 2019

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Comment from Hotel Management

10 Jun 2019 by EVanDijk

Dear Valued Guest, Thank you for your feedback. My sincere apologies should we have caused you inconveniences. We hope to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

About the Swissotel Al Ghurair Dubai

Location Omar Bin Al Khattab Street, Dubai, 185051

Property Features

Swissotel Al Ghurair Dubai offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and a limo/town car service are available. A kids' pool, a steam room, and a terrace are also featured at the luxury Swissotel Al Ghurair Dubai. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 428 guestrooms or units
  • 20 levels
  • 3 dining venues
  • Built in 2011
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (6.6 km / 4.1 mi)
  • Metro station: Salah Al Din Station (0.4 km / 0.3 mi)
  • Property shuttles: Free beach shuttle and shopping centre shuttle; airport pick-up
  • Parking: Free valet parking and self parking

Room Amenities

Swissotel Al Ghurair Dubai offers 428 forms of air-conditioned accommodation with minibars and a safe. Televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, bathrobes and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Deep-soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Bathtub or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Liwan – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Shayan – This restaurant specialises in Persian/Iranian cuisine and only serves dinner.

Yasmine Lounge – This lobby lounge specialises in international cuisine and only serves light fare.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a steam room.

Spa Services

Zen the Spa has 8 treatment rooms. Services include hot stone massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Number of treatment rooms 8
  • Thai massage
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Guests driving to and wishing to park at the property should contact the property in advance to reserve a parking space. Please contact the office using the information on the reservation confirmation received after booking.

This property does not have a front desk. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • UnionPay
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Al Ghurair Rayhaan
  • Al Ghurair Hotel managed Accorhotels Dubai
  • Al Ghurair Hotel managed Accorhotels
  • Al Ghurair managed Accorhotels Dubai
  • Al Ghurair managed Accorhotels
  • Al Ghurair Hotel By Accorhotels
  • Rayhaan Al Ghurair
  • Swissotel Al Ghurair Dubai Hotel
  • Swissotel Al Ghurair Hotel
  • Swissotel Al Ghurair
  • Al Ghurair Hotel managed By Accorhotels
  • Al Ghurair Rayhaan By Rotana
  • Swissotel Al Ghurair Dubai Hotel
  • Swissotel Al Ghurair Dubai Dubai
  • Swissotel Al Ghurair Dubai Hotel Dubai

You should know

  • Swissotel Al Ghurair Dubai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Swissotel Al Ghurair Dubai.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.