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4.1 out of 5

"Amazing hotel, staff is so helpful and friendly. Would defiantly stay again. " More

By a verified traveller on Mon 07 Oct 2019

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Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£74* Per night/room 20 Nov - 21 Nov

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite with 1 King Size Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the breakfast at The Canvas Dubai - MGallery Hotel Collection. During your stay, you'll be within walking distance of Dubai Museum. You'll find features such as free WiFi in public areas and free valet parking, plus 2 restaurants. Built in 2011, this 5-star hotel has 164 rooms over 7 floors. Enjoy your stay with amenities like free WiFi and an LED TV in each room.

  • Air-conditioned rooms with sitting areas, 24-hour room service and LED TVs
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 2 bars/lounges
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to deep-tissue massages, reflexology or aromatherapy at Yhi Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the breakfast and the size of the guestrooms
  • Just a 3-minute drive from Dubai Museum and a few minutes from BurJuman Mall

The Canvas Dubai - MGallery Hotel Collection ratings based on 27 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Canvas Dubai - MGallery Hotel Collection

Everyone (15) Couples (7) Business (1) Family (2)
4 out of 5

Posted by on 16 Nov 2019

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Comment from Hotel Management

19 Nov 2019 by Mirco Iada

Dear Valued Guest, Thank you for sharing your feedback after your stay with us at The Canvas Hotel, MGallery Hotel Collection . We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. It is our goal to achieve the highest standards of service we could offer to our guests and it is always rewarding for my team to learn that we have met your satisfactions. We hope you have the opportunity of staying with us in the near future, trusting that we would continually provide you with the best services and personalized care at all times. With best regards, Mirco iada General Manager

5 out of 5
Amazing hotel, staff is so helpful and friendly. Would defiantly stay again.

Posted by on 7 Oct 2019

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Comment from Hotel Management

10 Oct 2019 by Front office Manager

Dear Valued Guest, Thank you for sharing your feedback after your stay with us at The Canvas Hotel, MGallery Hotel Collection . We really appreciate your feedback. Kind regards Fatiha

5 out of 5

Posted by on 20 Feb 2019

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Comment from Hotel Management

1 Apr 2019 by Mirco Iada

Dear Valued Guest, Thank you for sharing your feedback after your stay with us at The Canvas Hotel MGallery by Sofitel. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. It is our goal to achieve the highest standards of service we could offer to our guests and it is always rewarding for my team to learn that we have met your satisfactions. We hope you have the opportunity of staying with us in the near future, trusting that we would continually provide you with the best services and personalized care at all times. With best regards, Mirco Iada General Manager

5 out of 5
Central location to the mall, beach and marina. The weather was great and also the AC.

Posted by , from London on 11 Sep 2018

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Comment from Hotel Management

12 Sep 2018 by Ritika Singh

Dear Layah, It is a pleasure for us to review your comments! We are delighted to hear that you enjoyed your stay at Meliá Dubai as you found our location convenient. We are looking forward to welcome you back soon. Kind Regards, Ritika Singh Guest Experience

4 out of 5

Nice hotel

The hotel was nice but we ordered room service a few times and the food was not nice. It was too salty and cold mostly.

Posted by , from uk on 27 Mar 2018

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Comment from Hotel Management

1 Apr 2018 by TELLAKKIS

Dear Mr. Hana, Thank you for sharing you r kind review on Expedia. We look forward to welcoming you back soon. Kind regards, Guest Experience

4 out of 5

A pleasant surprise

Pros: Staff are great.
Location: Location not so good, but taxis relatively cheap and metro convenient.
We were asked if we would like an upgrade to junior suite which included evening drinks and nibbles. Also breakfast. Cost of around £65 ish per night for both of us. We did and it was well worth it. Hotel staff were so friendly and happy. Room was big and bath tub superb. Toiletries included. It is a bit out of the way. Got a taxi to metro station and used metro after that. So safe and easy to use. Would recommend.

Posted by , from UK on 10 Dec 2017

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Comment from Hotel Management

12 Dec 2017 by tellakkis

Dear Ms. Anne, On behalt of all the tam we would like to thank you for sharing with us such a positive feed back about your recent stay. In Melia Dubai our main aim is the guest satisfaction and we are proud to know that we succeeded to do so. It will be a real pleasure to receive your visit again. Kind regards, Guest Experience

5 out of 5

Nice hotel close to city and airport

Very nice hotel my experince from checkin to to checkout was excellent rooms very clean nice bathrooms amazing view of Burj khlifa

Posted by , from uk on 25 Aug 2016

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3 out of 5

Business trip

I have stayed in Melia in Spain & other parts of the world. This one falls short. The location is very poor. The entrance to the hotel is front the underground car park. There are too many facilities that the reception does not even bother to explain. The staff is friendly & efficient. The building looks tired even though I was told it is fairly new.

Posted by on 16 Nov 2015

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5 out of 5

Excellent

WOW! what a hotel at a place. Just right for all. Name it and its there. from shopping to dining. Its a right place to be. I have been there twice already and loved every single moment. Staff are so and friendly and they are always willing to help. The service is exceptional but price for single people are fairly expensive but I guess its 5 star hotel that's why.

Posted by on 4 Feb 2015

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2 out of 5
Die servece war sehr gut. Die frühstock war nicht gut, es hat venig sorte zum frühstock. Die räume stinkt. Es ist lieber 3 sterne gesagt.

Posted by on 11 Mar 2020

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Comment from Hotel Management

13 Mar 2020 by Anuradha

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the The Canvas Hotel, MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anuradha Bhardwaj Guest Experience Manager

About the The Canvas Dubai - MGallery Hotel Collection

Location 23, Kuwait Street, Dubai, Dubai 116656

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

The Canvas Dubai - MGallery Hotel Collection offers its guests an outdoor pool, a health club, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. There are 2 meeting rooms available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury The Canvas Dubai - MGallery Hotel Collection. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 164 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2011
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

The Canvas Dubai - MGallery Hotel Collection offers 164 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch LED televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Luxury bedding
  • Bath or shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.

Azalya Restaurant – This restaurant serves brunch, lunch and dinner. A children's menu is available. Reservations are required.

Signature Sanjeev Kapoor – This restaurant specialises in Indian cuisine and serves lunch and dinner. Reservations are required. Open daily.

Alfonxo – This sushi bar specialises in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Estrellas Skyline Lounge – This rooftop bar overlooks the pool. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Deep tissue massage
  • Swedish massage
  • Thai massage
  • Couples treatment rooms
  • Reflexology
  • Manicures and pedicures
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 157.5 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Canvas Dubai - MGallery Hotel Collection

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Credit card pre-authorisation
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AED 100 for adults and AED 100 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AED 157.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Melia
  • Canvas Hotel Dubai MGallery Sofitel
  • Melia Hotel Dubai
  • Canvas Hotel MGallery Sofitel
  • Canvas Dubai MGallery Sofitel
  • Canvas MGallery Sofitel
  • The Canvas Hotel Dubai MGallery
  • The Canvas Dubai - MGallery Hotel Collection Hotel
  • The Canvas Dubai - MGallery Hotel Collection Dubai
  • The Canvas Dubai - MGallery Hotel Collection Hotel Dubai

You should know

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Pool access available from 8 AM to 7 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.