23 Sep 2020 by SA
Dear Anonymous, Thank you very much for your review and we are glad to know that you enjoyed staying with us. We were delighted to read how much you appreciated our facilities, food and most importantly, the warm hospitality of our heartists. It will be a pleasure to share your feedback with the entire team. We all look forward to welcoming you again in the near future. Yours sincerely, Samir Arora General Manager
6 Mar 2024 by Samir Arora
Dear Patrick,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel to be very nice and clean, and that you enjoyed the excellent food selection and quality at the buffet.We appreciate your feedback on the service organization, and we will certainly look into ways to enhance the overall guest experience. Your kind words about our friendly and courteous staff, especially Gerald, are truly appreciated. We'll make sure to pass on your compliments to him.It's wonderful to know that you would be happy to come back again. We look forward to welcoming you with the same level of excellence on your next visit.see you soon!Best regards,
26 Feb 2024 by Samir Arora
Dear Yacine,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience at our hotel did not meet your expectations.First and foremost, we apologize for the lapse in our housekeeping services. This is certainly not reflective of the standards we strive to uphold, and we will address this issue with our team to ensure it does not happen again in the future.Additionally, we are disappointed to learn of your dissatisfaction with the behavior of some of our staff members. Providing excellent service with genuine warmth and hospitality is paramount to us, and we regret that you did not feel well attended to during your stay. Your concerns will be addressed internally to ensure our guests are treated with the utmost respect and courtesy at all times.Regarding your feedback about our amenities, we appreciate your honest assessment. We continuously strive to enhance our offerings and will take your comments into careful consideration as we work to improve our facilities.We sincerely apologize for any inconvenience or discomfort you experienced during your time with us. Your feedback is invaluable to us as we work towards providing a better experience for all our guests. We hope you will consider giving us another opportunity to exceed your expectations in the future.Warm regards,
20 Oct 2023 by Ananya
Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you found our hotel to be family-friendly, accommodating, and clean. It's our goal to provide a comfortable and enjoyable experience for all of our guests, and we're delighted that we were able to meet your expectations.Your kind words and your willingness to return mean a lot to us. We look forward to welcoming you again and again in the future.
1 Jun 2023 by SA
Dear Mr Giancarlo,Vielen Dank für Ihre freundliche Bewertung! Es freut uns zu hören, dass Sie mit unserem Personal zufrieden waren und dass Ihnen die Sauberkeit der Zimmer gefallen hat. Unser Team ist bestrebt, einen exzellenten Service zu bieten und sicherzustellen, dass sich unsere Gäste wohl fühlen.Wir freuen uns auch, dass Ihnen der Service am Pool und das reichhaltige Frühstück gefallen haben.Vielen Dank für Ihre positive Bewertung und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Gruessen,Samir AroraGeneral Manager
23 Feb 2023 by Ananya
We are glad to hear that you found the ambiance to be nice and clean. And thank you for sharing your thoughts on the restaurant. We apologize for any inconvenience caused by the wait time. We will ensure that we work on this matter and take the steps necessary to improve the service in the future.Once again, thank you for your feedback, and we look forward to welcoming you back and ensuring your next dining experience is a pleasant one.
17 Feb 2023 by Ananya
Thank you for taking the time to write this review. We are pleased to hear that you found our staff to be very friendly. However, we apologize for any inconvenience caused by our prices for drinks. We strive to provide competitive prices for all of our offerings while still maintaining the high quality of service that we are known for. We appreciate your feedback and will take it into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back in the future.
10 Feb 2023 by SA
Sehr geehrte Frau Nicole,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten und uns Ihr ehrliches Feedback zu Ihrem Aufenthalt zu geben.Ich freue mich, dass Sie viele Aspekte Ihrer Erfahrung genossen haben, insbesondere unser köstliches und abwechslungsreiches Frühstücksbuffet, den Pool und den Strand.Wir bedauern jedoch die Unannehmlichkeiten bezüglich des Duschkopfs in Ihrem Zimmer. Es ist uns wichtig, unsere Gäste zu beeindrucken, und Ihre Kommentare werden dieses Ziel viel leichter erreichbar machen. Wir haben dieses Problem unserem Wartungsteam gemeldet, damit es sofort handeln kann.Wir hoffen, dass Sie bald wiederkommen, um zu sehen, wie wir uns verbessern, und warten gespannt darauf, Sie wieder zu bedienen.Mit freundlichen Grüßen,Samir AroraGeneral Manager
19 Jan 2023 by SA
Sehr geehrte Frau Kim,Wir danken Ihnen für die hervorragende Bewertung und die Kommentare zu unserem Hotel und unseren Herzensmenschen, mit denen ich Ihre wunderbaren Bemerkungen geteilt habe.Sie sind ständig bemüht, eine Servicequalität zu gewährleisten, die sich durch Professionalität und ein kontinuierliches Bestreben auszeichnet, alle unsere Gäste zufrieden zu stellen. Ich kann Ihnen versichern, dass Kommentare wie Ihrer ihnen die Wertschätzung verleihen, ihre Bemühungen und ihr Engagement fortzusetzen.Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Samir AroraGeneral Manager
11 Dec 2022 by Basma
Dear Colin Patrick,Thank you so much for taking the time to share your amazing feedback and rating us 5 on eBookers. We are pleased to learn that your time with us was wonderful. We highly appreciate your kind words about our team, the services we offer.Once again, thank you so much for choosing The Retreat Palm Dubai MGallery by Sofitel, we look forward to welcoming you back again soon.Yours sincerely,
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Retreat Palm Dubai MGallery by Sofitel, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and motor boating. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Public spaces have free WiFi. This luxury hotel also offers an outdoor pool, a children's pool and outdoor tennis courts. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Dubai hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
The Retreat Palm Dubai MGallery by Sofitel offers 255 accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and bidets. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Vibe – This buffet restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open 24 hours.
Bait Al Nakhla – This fine-dining restaurant specialises in Middle Eastern cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Chapters – On-site café. Open daily.
Ripples – On-site diner. Open daily.
24-hour room service is available.
An outdoor tennis court and a health club are featured at the hotel. An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Rayya Wellness Centre. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
