23 Sep 2020 by SA
Dear Anonymous, Thank you very much for your review and we are glad to know that you enjoyed staying with us. We were delighted to read how much you appreciated our facilities, food and most importantly, the warm hospitality of our heartists. It will be a pleasure to share your feedback with the entire team. We all look forward to welcoming you again in the near future. Yours sincerely, Samir Arora General Manager
3 Mar 2020 by SA
Sehr geehrter Anonymous, Vielen Dank für dein Feedback; Es war mir eine Freude, Sie im The Retreat Palm Dubai MGallery von Sofitel begrüßen zu dürfen. Wir sind immer bestrebt, ein wirklich einzigartiges Erlebnis zu bieten, und wir freuen uns, dass wir Sie zufrieden stellen konnten. Ich werde Ihr Feedback sicher mit dem gesamten Team teilen, insbesondere mit Mahesh K., Abdul, Mahesh, Patrick, Zia, Michelle, Jeanette, Muslima Dipendra, Ashok und Ahmed, die Sie während Ihres Aufenthalts so gut behandelt haben. Mein Team und ich freuen uns auf Ihre zukünftigen Besuche und nutzen diese Gelegenheit, um Ihnen jederzeit unsere beste Aufmerksamkeit und unseren besten Service zu versichern. Mit freundlichen Grüßen, Samir Arora General Manager
3 Mar 2020 by SA
Sehr geehrter Anonymous, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung nach Ihrem Aufenthalt in unserem Hotel online zu teilen. Wir freuen uns zu hören, dass die angebotenen Dienstleistungen Ihren Erwartungen entsprachen. Es tut mir jedoch leid, dass Ihr Aufenthalt Ihre Erwartungen nicht vollständig erfüllt hat, und ich hoffe, dass wir Sie trotz Alkoholmangels weiterhin zu unseren Kunden zählen werden. Darüber hinaus möchten wir Sie darüber informieren, dass wir Raucherzimmer auf einer bestimmten Etage und bestimmte Raucherbereiche rund um das Hotel haben. Trotz der oben genannten Bedenken hoffen wir, Sie in Zukunft wieder zu sehen.g Mit herzlichen Grüßen, Samir Arora General Manager
2 Jan 2020 by SA
Dear Anonymous, Thank you for taking some time to write to us about your experience. We regret to read that you were not fully satisfied with our services and discussed it with the team. We assure you, we will take necessary measures to ensure our guest satisfaction in future. Yours sincerely, Samir Arora General Manager
18 Dec 2019 by SA
Dear valued guest, Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel as a place of your choice in Dubai. It is always a pleasure to receive feedback from our guests as it serves as an encouragement to all of us to improve on our services and facilities.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours sincerely, Samir Arora General Manager
28 Nov 2019 by SA
Dear Anonymous, Thank you very much for choosing to stay at our hotel and for taking the time to share your experience of your stay. We are thankful for your 5 star rating. Please rest assured that we will share your lovely feedback with the team. Once again, we are delighted to read that you have had a wonderful stay. Best regards, Samir Arora General Manager
1 Nov 2019 by SA
Dear Anonym, Thank you for taking the time to review us and we are very sorry that your sleep was interrupted by the most unacceptable behaviour by inconsiderate neighbours. This particular incident is not the norm and our team were trying to address this very difficult situation as best as possible at that time. We hope that you will allow us to make amends and look forward to welcome you again. Yours sincerely, Samir Arora General Manager
7 Nov 2019 by SA
Dear Anonymous, Thank you for taking the time to share your 5 star feedback after your recent visit to The Retreat Palm Dubai MGallery by Sofitel. We are pleased that you have enjoyed the very clean room with the amenities we offer. It was a great pleasure for us to welcome you as our guest. Yours sincerely, Samir Arora General Manager
20 Aug 2019 by SA
Dear Guest, I would like to thank you for taking the time to write a feedback of your recent stay with us. All feedback sent to us is greatly appreciated as we are always looking for ways to improve our services. I would like to apologise for the experience you may have had with us. I will be looking into this feedback as a matter of urgency and will investigate in detail. If you could contact me via email with some additional information regarding your concerns, I would really appreciate it. I look forward to hearing from you soon. Yours sincerely, Samir Arora General Manager
23 Apr 2019 by SA
Dear Guest, My team and I are glad to receive such a nice review of your stay with us and we are thankful for your rating. You are always welcome to The Retreat Palm Dubai MGallery by Sofitel. Kind regards, Samir Arora General Manager
Due to COVID-19, this property’s food and beverage options may be limited.
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Retreat Palm Dubai MGallery by Sofitel, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and motor boating. There are 4 restaurants and 3 coffee shops/cafés, as well as a nearby snack bar/deli. You can enjoy a drink at the pool bar. Public spaces have free WiFi. This luxury hotel also offers an outdoor pool, a kids' pool and an outdoor tennis court. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Dubai hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
The Retreat Palm Dubai MGallery by Sofitel offers 255 forms of accommodation with DVD players and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with premium cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
Vibe – This buffet restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open 24 hours.
Bait Al Nakhla – This fine-dining restaurant specialises in Middle Eastern cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Chapters – On-site café. Open daily.
Ripples – On-site diner. Open daily.
24-hour room service is available.
An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Rayya Wellness Centre. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.