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Hotel Description

Our customers tell us that they enjoy the pool at The Retreat Palm Dubai - MGallery. During your stay, you'll be close to Aquaventure. Free WiFi in public areas, free valet parking and 4 restaurants are available. Built in 2017, this 4-star hotel has 255 rooms over 7 floors. All rooms offer free WiFi and balconies.

  • Air-conditioned rooms with balconies, pillowtop beds and 24-hour room service
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Vibe, a coffee shop that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Treat yourself to hot stone massages or manicures and pedicures at the spa
  • Services include babysitting, a kids' club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a health club and a steam room
  • Guests speak favourably about the helpful staff and the beach
  • 5 minutes by car from Aquaventure and 15 minutes from Dubai College
  • Airport shuttle service available for a fee

Premium Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max
£173* Per night/room 31 Mar - 1 Apr

Holistic Wellness Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Suite, 1 Bedroom, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 Bedroom, Partial Sea View

Bed Count 1 Single Bed Maximum Occupancy 4 Max

Deluxe Room with Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Retreat Palm Dubai - MGallery ratings based on 9 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Retreat Palm Dubai - MGallery

Everyone (6) Couples (2) Family (1)
5 out of 5
Das hotel ist super. Die Mitarbeiter beim Pool und Kinds Club sind sehr aufmerksam. Ein grosses Dankeschön an diese personen Mahesh.k abdul mahesh ptrick &zia recreation team Kids club michelle jeanett &muslima Dipendra ,ashok life guards !! Und im restaurant AHMED!! Sogar meine Sonnenbrille wurden mir immer wieder gereinigt und ich wurde sehr gut behandelt. Auch der umgaang mit unserem Sohn war sehr nett. Sie spielten bei jedere gelegeinheit mit ihm. Ein grosses Dankeschön und wir kommen wieder.

Posted by on 18 Feb 2020

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Comment from Hotel Management

3 Mar 2020 by SA

Sehr geehrter Anonymous, Vielen Dank für dein Feedback; Es war mir eine Freude, Sie im The Retreat Palm Dubai MGallery von Sofitel begrüßen zu dürfen. Wir sind immer bestrebt, ein wirklich einzigartiges Erlebnis zu bieten, und wir freuen uns, dass wir Sie zufrieden stellen konnten. Ich werde Ihr Feedback sicher mit dem gesamten Team teilen, insbesondere mit Mahesh K., Abdul, Mahesh, Patrick, Zia, Michelle, Jeanette, Muslima Dipendra, Ashok und Ahmed, die Sie während Ihres Aufenthalts so gut behandelt haben. Mein Team und ich freuen uns auf Ihre zukünftigen Besuche und nutzen diese Gelegenheit, um Ihnen jederzeit unsere beste Aufmerksamkeit und unseren besten Service zu versichern. Mit freundlichen Grüßen, Samir Arora General Manager

4 out of 5
Der Service war klasse. Super freundliches Personal und eine richtige Wohlfühloase. Achtung:nicht geeignet als Raucher oder wenn man gerne mal ein Schluck Alkohol trinkt. Ist nämlich beides verboten im Hotel.

Posted by on 4 Jan 2020

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Comment from Hotel Management

3 Mar 2020 by SA

Sehr geehrter Anonymous, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung nach Ihrem Aufenthalt in unserem Hotel online zu teilen. Wir freuen uns zu hören, dass die angebotenen Dienstleistungen Ihren Erwartungen entsprachen. Es tut mir jedoch leid, dass Ihr Aufenthalt Ihre Erwartungen nicht vollständig erfüllt hat, und ich hoffe, dass wir Sie trotz Alkoholmangels weiterhin zu unseren Kunden zählen werden. Darüber hinaus möchten wir Sie darüber informieren, dass wir Raucherzimmer auf einer bestimmten Etage und bestimmte Raucherbereiche rund um das Hotel haben. Trotz der oben genannten Bedenken hoffen wir, Sie in Zukunft wieder zu sehen.g Mit herzlichen Grüßen, Samir Arora General Manager

3 out of 5

Posted by on 31 Dec 2019

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Comment from Hotel Management

2 Jan 2020 by SA

Dear Anonymous, Thank you for taking some time to write to us about your experience. We regret to read that you were not fully satisfied with our services and discussed it with the team. We assure you, we will take necessary measures to ensure our guest satisfaction in future. Yours sincerely, Samir Arora General Manager

4 out of 5

Posted by on 8 Dec 2019

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Comment from Hotel Management

18 Dec 2019 by SA

Dear valued guest, Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel as a place of your choice in Dubai. It is always a pleasure to receive feedback from our guests as it serves as an encouragement to all of us to improve on our services and facilities.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours sincerely, Samir Arora General Manager

5 out of 5

Posted by on 27 Nov 2019

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Comment from Hotel Management

28 Nov 2019 by SA

Dear Anonymous, Thank you very much for choosing to stay at our hotel and for taking the time to share your experience of your stay. We are thankful for your 5 star rating. Please rest assured that we will share your lovely feedback with the team. Once again, we are delighted to read that you have had a wonderful stay. Best regards, Samir Arora General Manager

2 out of 5
Zu laute musik und viel alkohol bei nachbarn. In der nacht wurden wir aufgeweckt. 6 mal beschwert und nichts wurde getan vom service. Non allkohol hotel dazu!

Posted by on 14 Oct 2019

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Comment from Hotel Management

1 Nov 2019 by SA

Dear Anonym, Thank you for taking the time to review us and we are very sorry that your sleep was interrupted by the most unacceptable behaviour by inconsiderate neighbours. This particular incident is not the norm and our team were trying to address this very difficult situation as best as possible at that time. We hope that you will allow us to make amends and look forward to welcome you again. Yours sincerely, Samir Arora General Manager

5 out of 5
Très propre, chambre avec le nécessaire (fer à repasser, sèche cheveux, peigne)

Posted by on 28 Sep 2019

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Comment from Hotel Management

7 Nov 2019 by SA

Dear Anonymous, Thank you for taking the time to share your 5 star feedback after your recent visit to The Retreat Palm Dubai MGallery by Sofitel. We are pleased that you have enjoyed the very clean room with the amenities we offer. It was a great pleasure for us to welcome you as our guest. Yours sincerely, Samir Arora General Manager

1 out of 5

Posted by on 16 Aug 2019

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Comment from Hotel Management

20 Aug 2019 by SA

Dear Guest, I would like to thank you for taking the time to write a feedback of your recent stay with us. All feedback sent to us is greatly appreciated as we are always looking for ways to improve our services. I would like to apologise for the experience you may have had with us. I will be looking into this feedback as a matter of urgency and will investigate in detail. If you could contact me via email with some additional information regarding your concerns, I would really appreciate it. I look forward to hearing from you soon. Yours sincerely, Samir Arora General Manager

4 out of 5

Posted by on 11 Apr 2019

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Comment from Hotel Management

23 Apr 2019 by SA

Dear Guest, My team and I are glad to receive such a nice review of your stay with us and we are thankful for your rating. You are always welcome to The Retreat Palm Dubai MGallery by Sofitel. Kind regards, Samir Arora General Manager

About the The Retreat Palm Dubai - MGallery

Location Palm Jumeirah, Dubai, Dubai 0

Property Features

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Retreat Palm Dubai - MGallery, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and motor boating. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a kids' pool and an outdoor tennis court. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Dubai hotel.

  • 1 building
  • 255 guestrooms or units
  • 7 levels
  • 4 dining venues
  • Built in 2017
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (39.9 km / 24.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Retreat Palm Dubai - MGallery offers 255 forms of accommodation with DVD players and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with premium cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Vibe – This coffee shop specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open 24 hours.

The Social Kitchen – This fine-dining restaurant specialises in Middle Eastern cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Chapters – On-site café. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkelling on site
  • Fitness classes on site
  • Tennis lessons on site
  • Motor boating on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Thai massage
  • Manicures and pedicures
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 15

Special check-in instructions:

There is no front desk at this property. This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation.

This property does not have a front desk. This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per day.
  • Cots (infant beds) are available for AED 100.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 140 per person (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AED 100.0 per night
  • Rollaway bed fee: AED 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Retreat Palm Dubai MGallery Sofitel Hotel
  • Retreat Palm MGallery Sofitel Hotel
  • Retreat Palm Dubai MGallery Sofitel
  • Retreat Palm MGallery Sofitel
  • Retreat Palm Dubai MGallery S
  • The Retreat Palm Dubai - MGallery Hotel
  • The Retreat Palm Dubai - MGallery Dubai
  • The Retreat Palm Dubai - MGallery Hotel Dubai

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at The Retreat Palm Dubai - MGallery.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.