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4.0 out of 5

"On the final full day of our holiday the pool was closed at lunchtime. Obviously this caused us some annoyance but the staff at Towers Rotana could no ... " More

By a verified traveller on Thu 28 Nov 2019

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Hotel Description

Our customers tell us that they can't get enough of the overall value at Towers Rotana. During your stay, you'll be within walking distance of Dubai Mall. Enjoy features like free WiFi in public areas, free valet parking and a free beach shuttle. Built in 2000, this 4-star hotel has 375 rooms over 30 floors. All rooms offer free WiFi and fridges.

  • Air-conditioned rooms with 24-hour room service, fridges and minibars
  • Free WiFi
  • Free valet parking, self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at FLAVOURS ON TWO, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Wired Internet for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, a lifeguard on site and dry cleaning/laundry
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the helpful staff and the clean guestrooms
  • 9 minutes by car from Dubai Mall and 10 minutes from Burj Khalifa
  • Free beach and shopping centre shuttle service

Towers Rotana ratings based on 12 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Towers Rotana

Everyone (3) Business (2) Couples (1) Family (3) Other (2)
5 out of 5
On the final full day of our holiday the pool was closed at lunchtime. Obviously this caused us some annoyance but the staff at Towers Rotana could not have been more understanding. They arranged for us to go to the Villa Rotana for the day and use their facilities. This was exceptional service and meant that they will REMAIN our hotel of choice in Dubai. Thanks to all at both hotels. Exceptional service very much appreciated by my wife and myself. Where else would we celebrate our wedding anniversary. See you next year.

Posted by on 28 Nov 2019

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4 out of 5
Customer service was great. Good pool apart from the walk down out and back up another building.

Posted by , from London on 23 Apr 2019

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4 out of 5
Pros: Friendly and helpful staff.
Cons: Mini bar snack prices.
Friendly and helpful staff. Very good facilities.

Posted by , from UK on 29 Sep 2017

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3 out of 5

Be warey of this Hotel

On arriving at the hotel, having booked a Club Room, I was told that the Club lounge was closed for 12 weeks for renovation. Having paid for the "extras" commensurate with a Club room, the only "offer" was 25% of food and drink. The Management seemed unable to grasp that in the Club Lounge food/drink/refreshments were free, so 25% off was not an option. I asked for a 25% reduction on my Room Rate[...]. An improved offer on food and drink was grudgingly made, but it was still not free [...]. However I put all this on a well respected Hotel/Travel website (Tp-Adv), which has produced an excellent response from the Hotel and a promise of a free night in the future.

Posted by on 2 Dec 2010

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4 out of 5

good hotel

the aircon was a bit noisy the 1st night-i didn't know it was this though !- you can turn it down or off easily though.

Posted by on 30 Aug 2010

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4 out of 5

Zentrales Hotel für eine Städtereise

Das Hotel war gut gelegen nahe der Metrostation. Das Personal war sehr freundlich, das Zimmer gross mit zwei bequemen Betten. Das Frühstückbueffet war gross und reichhaltig.

Posted by , from Aarau on 15 Apr 2018

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3 out of 5
Bien placé Mais pas propre Personnel accueillant

Posted by , from lausanne on 20 Feb 2017

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Comment from Hotel Management

23 Feb 2017 by Hossam Mansour

Dear Guest, We have passed on your compliments to the rest of our team, who were very pleased of your gesture. Your kind remarks and valuable feedback will go a long way in motivating our entire team. We have noted you comments in regards to the cleanliness and your valued feedback is really helpful and important to us in delivering the utmost priority to provide our guests the highest level of quality and service. We sincerely looking forward to welcome you back again soon Best regards, Hossam Mansour General Manager

4 out of 5

Gutes Business Hotel

Pros: Lage, Komfort und Service des Hotels im Zentrum (Sheik Zayed Rd) Nähe zur Metro Station (Finance Center)
Cons: Pick-up / drop-off am Airport sollte für häufige Gäste gratis sein.
Location: Finance district, mit Metro / Taxi alles erreichbar.
Als häufiger Gast im Hotel, war early check-in nach Ankunft um 05.00h aus PEK super! Sehr freundliches Personal, flexibel, zuverlässig!

Posted by , from Zug / Switzerland on 16 Dec 2016

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4 out of 5

Découverte Dubai

Bon hôtel, très bon petit déjeuner personnel agréable

Posted by on 2 Jan 2016

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5 out of 5

Tussenstop

Ideaal gelegen. Vlak bij metro. Top ontvangst. Mooie kamer en prima ontbijt.

Posted by on 31 Dec 2015

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Property Features

Towers Rotana offers its guests an outdoor pool, a health club, and a sauna. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business centre. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the business-friendly Towers Rotana. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Dubai hotel.

  • 1 building
  • 375 guestrooms or units
  • 30 levels
  • 3 dining venues
  • 895.66 sq. m of conference space
  • Built in 2000
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (15.1 km / 9.4 mi)
  • Metro station: Financial Centre Station (0.6 km / 0.4 mi)
  • Property shuttles: Free beach shuttle and shopping centre shuttle; airport shuttle
  • Parking: Free valet parking, self parking, and RV/bus/truck parking

Room Amenities

Towers Rotana offers 375 forms of accommodation with minibars and laptop-compatible safes. This Dubai hotel provides complimentary wireless Internet access. Bathrooms include designer toiletries, bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Housekeeping is provided on request.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Fridge
  • Electric kettle
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and at the weekend from 6:00 AM to 11:00 AM.

FLAVOURS ON TWO – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

TEATRO – This fine-dining restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

LONGS BAR – This bar specialises in international cuisine and serves brunch, lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

WRAPS – This café specialises in international cuisine and serves breakfast and lunch. Reservations are required. Open daily.

AQUARIUS – Overlooking the pool, this rooftop bar specialises in international cuisine and serves lunch and light fare. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

Children aged under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool, health club or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Safari nearby
  • Golfing nearby
  • Snorkelling nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Fitness classes on site
  • Segway rental/tour nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 120.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards and debit cards; cash is not accepted

Heating is not provided

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts credit cards and debit cards. Cash is not accepted. Heating is not provided. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • Noise-free rooms not guaranteed
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per person, per stay
  • A tax is imposed by the city: AED 15 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 50 for adults and AED 25 for children (approximately)
  • Fee for in-room wired Internet: AED 80 per day (rates may vary)
  • Airport shuttle fee: AED 185 per person (one-way)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: AED 120.0 per night
  • Credit card charges are subject to a surcharge of 4.99 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Towers Rotana
  • Rotana Dubai Towers
  • Rotana Hotel
  • Towers Rotana Dubai
  • Towers Rotana Dubai Hotel
  • Towers Rotana Hotel
  • Towers Rotana - Dubai Hotel Dubai
  • Towers Rotana Hotel Dubai
  • Towers Rotana Hotel
  • Towers Rotana
  • Towers Rotana Dubai
  • Towers Rotana Hotel Dubai

You should know

  • Towers Rotana offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.