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4.8 out of 5

"Everything especially how polite the staff were and how clean the facility was " More

By a verified traveller on Fri 07 Feb 2020

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Hotel Description

Our customers tell us they enjoy W Dubai - The Palm's good location. During your stay, you'll be close to Aquaventure. Free valet parking, 2 outdoor pools and 4 restaurants are available. This hotel has 350 rooms over 7 floors. Enjoy your stay with amenities like free WiFi and a pillowtop bed in each room.

  • Air-conditioned rooms with pillowtop beds, iPod docking stations and 24-hour room service
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy Italian cuisine with a beachfront location at Torno Subito, one of the property's 4 restaurants and 2 bars/lounges
  • Continental breakfast served daily for a fee
  • Take a swim in the indoor and 2 outdoor pools
  • Treat yourself to detox wraps, body wraps or deep-tissue massages at AWAY SPA
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour fitness centre, a sauna and volleyball
  • Guests speak favourably about the pool and the location
  • Just a 5-minute drive from Aquaventure and 8 minutes from Nakheel Mall
  • Pets welcome for a fee (restrictions apply)

Room, 1 King Bed, Balcony (Wonderful Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max
£124* Per night/room 6 Aug - 7 Aug

Suite, 1 Bedroom, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, View (Spectacular Room, Skyline View)

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Room, 1 King Bed, View (Spectacular Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Ocean View (Fantastic Suite, 1 Bedroom)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fabulous Room, Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

W Dubai - The Palm ratings based on 13 verified reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for W Dubai - The Palm

Everyone (6) Couples (5)
5 out of 5
Everything especially how polite the staff were and how clean the facility was

Posted by on 7 Feb 2020

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3 out of 5

Posted by on 19 Nov 2019

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Comment from Hotel Management

25 Nov 2019 by Orsi

Hello Anonymous, Thank you for your wonderful feedback and choosing W for your recent stay. Each W Hotel is designed to reflect the brand’s ongoing dedication and passion for innovation in design which makes this Escape indeed a very special little “corner” of the Palm! We hope to see you back at W Dubai -The Palm on your next stay. Cheers, Orsolya Reti Welcome Desk Manager

5 out of 5

Posted by on 23 Oct 2019

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Comment from Hotel Management

29 Oct 2019 by Orsi

Hello Anonymous, Thanks so much for taking the time to share your feedback on your recent stay. I am delighted to hear that you enjoyed your time on this little “corner” of the Palm. Making sure our guests have a fabulous stay with us is the most important thing we do – and I am therefore so happy to hear that we have been able to give you a memorable experience. Look forward to seeing you again. Cheers, Orsolya Reti Welcome Desk Manager

5 out of 5
Das Personal war sehr freundlich und stets für einen da. Die Anlage war auch toll.

Posted by on 28 Feb 2020

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5 out of 5
Super aufenhalt! Sehr freundliches und aufmerksames Personal ! Eines der besten Hotels in Dubai !

Posted by on 12 Feb 2020

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5 out of 5
Die Angestellten sind alle sehr zuvorkommend und freundlich. Das Hotel ist sehr schön und modern. Da das Hotel auf der Palme liegt ist es nur via Auto erreichbar oder via öffentlichen Verkehr welcher jedoch nur bis zum Atlantis Hotel möglich ist. Würde das Hotel aber auf jedefall weiter empfehlen!

Posted by on 25 Nov 2019

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Comment from Hotel Management

25 Nov 2019 by Orsi

Hello Anonymous, What a pleasure to welcome you – and to read these comments. You made everyone’s day with these warm words – we’re delighted to know you had a fantastic experience and that our Talent took good care of you. We strongly believe in creating a vibrant and memorable experience for each of our guest – I and our team is thrilled to know that you enjoyed W Dubai - The Palm. Please don’t hesitate to reach out for your next stay - we will be delighted to welcome you back. Cheers, Orsolya Reti Welcome Desk Manager

5 out of 5
Un hôtel magnifique une superbe expérience je recommande

Posted by on 24 Nov 2019

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Comment from Hotel Management

25 Nov 2019 by Orsi

Hello Anonymous, Thanks so much for taking the time to share your feedback on your recent visit. We loved having you here. Big shout out to you! Thank you for taking the time to write this review and for your kind comments. Stop by again soon - we look forward to creating more memorable moments for you. Cheers, Orsolya Reti Welcome Desk Manager

5 out of 5
Das Hotel ist sehr modern und sauber. Das Personal ist immer nett und zuvorkommend.

Posted by on 12 Nov 2019

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Comment from Hotel Management

15 Nov 2019 by Orsi

Hello Anonymous, What a pleasure to welcome you – and to read these comments. You made everyone’s day with these warm words – we’re delighted to know you had a fantastic experience and that our Talent took good care of you. We strongly believe in creating a vibrant and memorable experience for each of our guest – I and our team is thrilled to know that you enjoyed W Dubai - The Palm. Look forward to seeing you again. Cheers, Orsolya Reti Welcome Desk Manager

5 out of 5
10/10 Punkten. Das W-Dubai ist extraklasse. Von der Ausstattung bis zum Service passt alles.

Posted by on 9 Nov 2019

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Comment from Hotel Management

15 Nov 2019 by Orsi

Hello Anonymous, Thank you for choosing W for your recent stay. I am delighted to hear that you enjoyed a fun time. Making sure our guests have a fabulous stay with us is the most important thing we do – and I am therefore so happy to hear that we have been able to give you a memorable experience. Look forward to seeing you again. Cheers, Orsolya Reti Welcome Desk Manager

5 out of 5

Posted by on 27 Oct 2019

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Comment from Hotel Management

29 Oct 2019 by Orsi

Hello Anonymous, Thanks so much for taking the time to share your feedback on your recent stay. I am delighted to hear that you enjoyed your time on this little “corner” of the Palm. Making sure our guests have a fabulous stay with us is the most important thing we do – and I am therefore so happy to hear that we have been able to give you a memorable experience. Look forward to seeing you again. Cheers, Orsolya Reti Welcome Desk Manager

Renovations + Closures

This property is closed from 1 April 2020 to 29 July 2020 (dates subject to change).

Property Features

Enjoy the cabanas (surcharge) and sunloungers for a relaxing day at the beach. At W Dubai - The Palm, you can cool off in one of the 2 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, A beach bar, and A poolside bar. This beach hotel also offers a kids' pool, a 24-hour fitness centre and a sauna. Self parking and valet parking are free. Smoking is allowed in designated areas at this Dubai hotel.

  • 350 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 2 bars or lounges
  • 13073 sq ft of conference space
  • 1215 sq. m of conference space
  • Bar on the beach
  • Bar by the pool
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -2
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (38.4 km / 23.8 mi)
  • Parking: Free valet parking and self parking

Room Amenities

W Dubai - The Palm offers 350 forms of accommodation which are accessible via exterior corridors and feature iPod docking stations and minibars. Pillowtop beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 55-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries. This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Pillowtop beds
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Frette Italian linens
  • Pillow options
  • Separate shower and tub
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 11:00 AM.

Torno Subito – This beachfront restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Akira Back – Overlooking the pool and garden, this restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

LIV – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

SoBe – Overlooking the ocean and pool, this rooftop bar specialises in Latin American cuisine and only serves dinner. Happy hour is offered. Open daily.

WET Deck – This poolside bar serves lunch and dinner. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

2 the outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a 24-hour fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Racquetball/squash on site
  • Bicycle rentals nearby
  • Waterskiing nearby
  • Fitness classes on site
  • Volleyball on site
  • Beach volleyball on site

Spa Services

AWAY SPA has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, Thai massages, facials and body wraps. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 285.71 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: AED 650 per accommodation, per stay
  • Maximum 1 per room (weight limit: 40 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.The property affirms that it follows sanitisation practices of Global Cleanliness Council (Marriott) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitiser.The property affirms that it follows sanitisation practices of Global Cleanliness Council (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • Tourism fee: AED 20 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AED 160 per person (approximately)
  • Pet fee: AED 650 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: AED 285.71 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • W Dubai Palm Hotel
  • Palm Hotel
  • W Dubai Palm
  • W Dubai - The Palm Hotel
  • W Dubai - The Palm Dubai
  • W Dubai - The Palm Hotel Dubai

You should know

  • Pool access available from 10:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.