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3.8 out of 5

"All ok apart from the beds were too hard And the floor behind the toilet and its waste pipe were v.dirty/dusty.i had to leave the cleaner a note ! " More

By a verified traveller on Thu 24 Oct 2019

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Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Best Western Queens Hotel. During your stay, you're just a quick walk from University of Dundee. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This 3-star hotel has 53 rooms over 5 floors. Free WiFi and TVs are available in all rooms.

  • All rooms offer TVs, room service and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and a porter
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 5-minute walk from University of Dundee and 8 minutes on foot from V&A Dundee

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£48* Per night/room 2 Aug - 3 Aug

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Room, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Best Western Queens Hotel ratings based on 6 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Queens Hotel

Everyone (2) Couples (2) Family (2) Other (1)
4 out of 5
All ok apart from the beds were too hard And the floor behind the toilet and its waste pipe were v.dirty/dusty.i had to leave the cleaner a note !

Posted by on 24 Oct 2019

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Comment from Hotel Management

4 Nov 2019 by Dahryn Lee

Dear (GUEST NAME), Thank you for taking your time to share your feedback. It is your feedback that we learn from and use to improve how we look after our treasured guests. We work hard to deliver an exceptional guest experience, and its apparent in this case that we fell short of your expectations. Please be assured that our teams are working hard to address the issues(s) you have highlighted. We hope to have an opportunity to earn back your trust in the very near future. Yours Sincerely,

4 out of 5
Nothing unique, old building, small but comfortable room.

Posted by on 19 Aug 2019

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Comment from Hotel Management

20 Aug 2019 by Leah M

Thank you for your feedback we hope you will return on your next visit to Dundee

4 out of 5
Minimum of Fifty characters is a bit cheeky don't you think?

Posted by on 23 Jun 2019

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Comment from Hotel Management

5 Jul 2019 by D Lee

Thank youfor rating us. Your feedback is important to us.

4 out of 5

Good overnight location

The hotel is not the most modern and seems a little tired in places however it was clean and comfortable and retains a lot of character. It's in a great location for exploring Dundee. Good value for money too.

Posted by on 25 Aug 2015

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4 out of 5

Dundee

The room was fantastic. The secretary i dont think liked giving out the number to the gate becuase they keep changing it you needed to keep asking. I dont think the night porter likes doing his job. he didnt want to let us in at 3 in the morning. We had the door knocked at 8:30 for maintanance!!!!!!!!!!! and then again at 9 for cleaning the room. Tell them what rooms need to be done and dont bother people before they have left.

Posted by on 21 Aug 2009

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3 out of 5
Zimmer direkt neben dem Parkplatz. Einerseits praktisch, da man schnell beim Auto war, andererseits nicht gut, weil es nachts ziemlich laut war. Die Betten waren bequem und das Zimmer geräumig. Das Badezimmer war etwas eng. Es war aber alles vorhanden, was man braucht und für eine Nacht hat es gereicht.

Posted by on 2 Sep 2018

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Comment from Hotel Management

14 Sep 2018 by Leah M

Vielen Dank für Ihre Bewertung Ihres Aufenthalts im Queens Hotel. Wir hoffen, Sie bei Ihrem nächsten Besuch in Dundee wiederzusehen

About the Best Western Queens Hotel

Location 160 Nethergate, Dundee, Scotland DD1 4DU

Renovations + Closures

This property is closed from 27 March 2020 to 14 July 2020 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Best Western Queens Hotel also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This 3-star Dundee hotel is smoke free.

  • 53 guestrooms or units
  • 5 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Dundee (DND) (4.7 km / 2.9 mi)
  • Train station: Dundee Tay Bridge Station (2.6 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

Best Western Queens Hotel offers 53 forms of accommodation with a safe and free newspapers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

  • In-room dining
  • Television
  • Premium channels
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Telephone

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7:00 AM to 9:30 AM.

On-site venue – This restaurant specialises in regional cuisine.

Q-Bar – On-site bar.

Room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 7.5 for adults and GBP 7.5 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Queens Hotel Dundee
  • Best Western Queens Hotel
  • Best Western Queens Dundee
  • Best Western Queens
  • Best Queens Hotel Dundee
  • Best Western Queens Hotel Hotel
  • Best Western Queens Hotel Dundee
  • Best Western Queens Hotel Hotel Dundee

National Rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.