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"Found room very dark opened curtain to find wall opposite. Booked 2 nights months ago so hoped room allocation would have been better. No mirror at dr ... " More

By a verified traveller on Sun 28 Jul 2019

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Double Room (Inner Court)

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£52* Per night/room 31 Aug - 1 Sep

Double Room (Club)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Double Room (Bridge view)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Twin Room (Bridge view)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the public transport around Malmaison Dundee. During your stay, you're just a quick walk from V&A Dundee. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. Built in 2014, this 4-star hotel has 91 rooms. Each room includes amenities such as free WiFi and digital TV channels.

  • Air-conditioned rooms with 24-hour room service, digital TV and coffee/tea makers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the proximity to public transport and the area's walkability
  • Steps from V&A Dundee and 11 minutes on foot from University of Dundee
  • Dogs welcome for a fee (restrictions apply)

Malmaison Dundee ratings based on 18 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Malmaison Dundee

Everyone (10) Couples (4) Family (3)
2 out of 5
Okay, where do I start? Firstly the room and the staff I met were fabulous. Unfortunately the staff are seriously let down by their management. How can that be good for moral? At breakfast it is unacceptable to have to wait half an hour for an omelette. I’ve stayed in a great deal of hotels worldwide and have never had to wait that long. Secondly, at check out at 12pm only one member of staff was dealing with it with a queue of 20 people. Shocking service. BI just handed my key card to a shocked member of staff who was standing there not really doing anything and told her I wasn’t waiting and left. That looked like an hour long queue to check out. You really need to streamline this. How very unfair to your customers and staff.

Posted by on 24 Nov 2019

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Comment from Hotel Management

26 Nov 2019 by bgrzeda

Dear Anonymous, thank you for sharing your feedback. We do appreciate your comments and we will review it with the team to improve on the service we offer. I am sorry that you were disappointed during your recent visit and I do hope for another chance to exceed your expectations.

5 out of 5

Posted by on 28 Oct 2019

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Comment from Hotel Management

2 Nov 2019 by bgrzeda

thank you for your review

3 out of 5
Found room very dark opened curtain to find wall opposite. Booked 2 nights months ago so hoped room allocation would have been better. No mirror at dressing table unusual. Breakfast and service of breakfast was very good. All in all not realky worth the money. It was a very busy weekend but no seats for drinks or food. Ate out both nights due to lack of availability at hotel. Overall disappointed.

Posted by on 28 Jul 2019

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Comment from Hotel Management

30 Jul 2019 by Dale

Hello, Thank you very much for being our guests and thank you also for the feedback. Apologies you were unable to experience our restaurant for dinner due to demand but pleased that at least you did enjoy our breakfast. Thanks again for taking the time to share and apologies it wasn't the perfect experience. Thanks, Dale

5 out of 5
I liked its close proximity to all the sites we visited. The staff were excellent. Very enjoyable trip .

Posted by on 8 Jul 2019

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Comment from Hotel Management

8 Jul 2019 by bgrzeda

thank you very much for your review. I look forward to seeing you back with us soon

3 out of 5
Location we liked. Club rooms are up in the loft or at least the one we were allocated was. Too hot and no view.

Posted by on 27 May 2019

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Comment from Hotel Management

28 May 2019 by Mal

Hello, Thank you very much for checking out our hotel in Dundee during your recent visit. We agree, a super location beside the new V&A museum and across the road from the train station. We appreciate all of your feedback and hopefully on your next visit, we can get the temperature and view spot on. Thanks, Mal

5 out of 5
This was a surprise for my Mum's 80th Birthday. She thought we were there for a meal, which we were, and which we thoroughly enjoyed 👌 When we booked in to stay, we were really very pleased with our room. My Mum loved it so much that I will be treating her again in the very near future. However, there were a couple of things I was unsure of,...I was told we had earned money off drinks and I didn't know how to get those. Also, we weren't to know wether to use the nibbles or water that was on the table in the room or in the fridge without being charged extra 🤔

Posted by on 22 May 2019

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Comment from Hotel Management

23 May 2019 by bg

thank you for your feedback, if there is something you are unsure of in the future our front desk team is always available and happy to help, we look forward to welcoming you back with us soon

5 out of 5

Posted by on 29 Dec 2018

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1 out of 5
At check in had to wait 15 mins, only one at desk. Room wasn’t clean with someone’s dirty sock in bathroom. Room was so hot with temp set at 27!! Got to bed and sounded like I had a disco underneath so got very little sleep. Extremely poor

Posted by on 16 Dec 2018

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3 out of 5
Central Hotel. Pleasant staff. Room very dark and the lighting in bathroom was awful. Not at all conducive to applying makeup for the function we were attending.

Posted by on 9 Sep 2018

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4 out of 5

Lovely hotel, near centre

Lovely menu in Restaurant and nice surroundings, the rooms have excellent amenities. Have booked to return later

Posted by , from hamilton on 10 Aug 2018

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Malmaison Dundee also features tour or ticket assistance, concierge services, and dry cleaning/laundry services. This 4-star Dundee hotel is smoke free.

  • 91 guestrooms or units
  • Built in 2014
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Dundee (DND) (4.9 km / 3.1 mi)
  • Train station: Dundee Tay Bridge Station (1.5 km / 1 mi)

Room Amenities

Malmaison Dundee offers 91 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Digital televisions are provided. Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Digital channels
  • Coffee maker
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7 AM to 10 AM and at the weekend from 8 AM to 11:00 AM.

The Brasserie – This restaurant only serves dinner.

Malbar – On-site bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's Breakfast Included rates include continental breakfast priced at GBP 15 per person. Full Breakfast menu is available for upgrade at additional surcharge of GBP 2 per person charged on departure at the hotel.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10.00 per pet, per night
  • Only dogs are allowed
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service

Each guestroom is kept vacant for a minimum of 24 hours between bookings

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 13 per person (approximately)
  • Nearby parking fee: GBP 9.60 per day
  • Pet fee: GBP 10.00 per pet, per night
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dundee Malmaison
  • Malmaison Dundee
  • Malmaison Hotel Dundee
  • Malmaison Dundee Scotland
  • Malmaison Dundee Hotel
  • Malmaison Dundee Hotel
  • Malmaison Dundee Dundee
  • Malmaison Dundee Scotland
  • Malmaison Dundee Hotel Dundee

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.