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As a guest of Serena Hotel, you'll find tour or ticket assistance, concierge services, and laundry facilities. Public spaces have free WiFi. Serena Hotel also features dry cleaning/laundry services and a lift. This Durban hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Offsite parking reservations required
Serena Hotel offers 36 shared accommodations, which are air-conditioned, accessible via exterior corridors and feature free newspapers and complimentary bottles of water. Rooms open to balconies. This individually decorated accommodation has separate sitting areas and includes double sofa beds and day beds. Tempur-Pedic beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Kitchens offer fridges, kitchenware and utensils, dishwashers and coffee/tea makers. Bathrooms include baths or showers with a rainfall showerhead and a hydromassage showerhead, spring water baths, dressing gowns and slippers. Guests can surf the web using complimentary wireless Internet access. 42-inch LED televisions come with premium cable channels. Additionally, rooms include a hairdryer and an iron/ironing board. Microwaves, in-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. This property accepts Visa, Mastercard and American Express. Noise-free guestrooms cannot be guaranteed.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
