"All perfect, except Saturday morning breakfast, at 9.00am no place left in the dinning room asked to use the bar area this required a 50 meter walk ba ... " More

By raymond s. on Wed 16 Dec 2015

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Hotel Description

The breakfast at Crowne Plaza Düsseldorf-Neuss gets good marks from our customers. During your stay, you'll be connected to the convention centre and within walking distance of Port of Neuss. Free WiFi in public areas, a full-service spa and an indoor pool are available. Built in 1982, this 4-star hotel has 246 rooms over 16 floors. Each room includes amenities such as free WiFi and a deep-soaking bathtub.

  • Air-conditioned rooms with deep-soaking bathtubs, flat-screen TVs and fridges
  • Free WiFi
  • Enjoy international cuisine while dining at Riverside Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking, extended parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include babysitting, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a health club, a sauna and bicycles to rent
  • Guests speak favourably about the WiFi and the beds
  • 7 minutes by car from Duesseldorf City Hall and 7 minutes from Neuer Zollhof
  • Pets welcome for a fee

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Room, 2 Single Beds, Non Smoking, View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Düsseldorf-Neuss ratings based on 12 verified reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Crowne Plaza Düsseldorf-Neuss

Everyone (5) Business (2) Couples (1) Other (1) Friends (1)
4 out of 5

One night stay

All perfect, except Saturday morning breakfast, at 9.00am no place left in the dinning room asked to use the bar area this required a 50 meter walk back and forth with your food, not acceptable for me in this class of Hotel very poor result here. Did not use the WiFi hence the 1.

Posted by on 16 Dec 2015

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4 out of 5

x-fach im Swissôtel - jetzt Crowne Plaza

Es war ein kalter Tag in Neuss, aber das Badezimmer war eiskalt, den Boden konnte man kaum Barfuss betreten. Die Zimmerheizung habe ich voll aufgedreht, was ein bisschen Wärme brachte ! Die vom Zimmerservice bestellten Club Sandwich war nicht mehr war, das Brot mit dem Burger aufgesaugt und dauert knapp 45 Minuten. Ich werde wieder im Crowe Plaza buchen, wollte das aber nach der Rezeption auch hier kundtun !

Posted by on 5 Mar 2018

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Comment from Hotel Management

3 Apr 2018 by Barbara Bücken - Communications Manager

Lieber Gast, vielen Dank, dass Sie uns ein Feedback zu Ihrem Aufenthalt geben und vor allem, dass es nach dem Erlebten noch so gut ausgefallen ist. Wir werden die im nächsten Qualitätsmeeting mit dem Küchen- und Serviceteam besprechen, so dass es hier auf jeden Fall zu einer Verbesserung zu bei Ihrem nächsten Besuch kommt. Auch die Heizungsanlage wird gerade wieder überarbeitet, es gab dort leider einen Ausfall während Ihres Aufenthalts. In den Sommermonaten werden wir auch mit umfangreichen Renovierungsarbeiten beginnen. So können Sie sicher sein, dass bei Ihrem nächsten Besuch - auf den wir uns alle schon sehr freuen - sicher einige Verbesserungen feststellen werden. Bis dahin wünschen wir Ihnen alles Gute. Herzliche Grüße Barbara Bücken Kommunikationsmanager

4 out of 5

Mukava hotelli lähellä Reiniä

Vastaanotto ystävällinen ja henkilökunta palvelualtista aamiainen monipuolinen ja hyä.

Posted by , from Espoo on 16 Nov 2017

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Comment from Hotel Management

20 Nov 2017 by Barbara Bücken - Communications Manager

Dear Markku, thank you so much for your kind feedback. We are so happy to see, that you had a good time staying with us and that you enjoyed the service of our team and the breakfast. Hopefully we all will be able to welcome you back soon. Best regards, Barbara Bücken Communications Manager

2 out of 5

Nette Lage am Rhein

Pros: Super Pool und der Blick auf den Rhein auch toll.
Nette Lage direkt am Rhein. Ganz in der Nähe gute Einkaufsmöglichkeiten. Bahn in der Nähe. Leider ist das Hotel in die Jahre gekommen und müsste mal saniert werden. (Speziell die Zimmer)

Posted by on 29 Mar 2017

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Comment from Hotel Management

31 Mar 2017 by Barbara Bücken - Communications Manager

Liebe Tinka, vielen herzlichen Dank, dass Sie sich die Zeit genommen haben uns ein kurzes Feedback zu Ihrem Aufenthalt bei uns zu geben. Leider ist Ihr Urteil nicht ganz so positiv ausgefallen. Gerade im Bereich der Zimmer haben Sie sich nicht so wohlgefühlt. Umso mehr freuen wir uns, Ihnen mitteilen zu können, dass wir in diesem Jahr noch einige Verbesserungen an den Zimmern vornehmen werden. Wir würden uns sehr freuen, wenn wir noch einmal die Chance bekämen, Ihnen diese Verbesserungen präsentieren zu können. Bis dahin wünsche ich Ihnen alles Gute. Herzliche Grüße Barbara Bücken Kommunikationsmanager

2 out of 5

Kylmää vettä aamuisin..

Wc siivous ala arvoinen.. Odotin enemmän.. Verrattuna Muihin saman konsernin majoituksiin..

Posted by on 31 Jan 2017

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Comment from Hotel Management

6 Feb 2017 by Barbara Bücken - Communications Manager

Dear Guest, we would like to thank you for your Feedback. We are very sorry to hear, that we could not fulfill your exspectations.Maybe you could let us know how we can improve. Best regards, Barbara Bücken

3 out of 5

Wo bleibt die Swissness ?

Das Badezimmer war schmudelig. Sauberkeit sieht anders aus. Professioneller Empfang ohne Herzlichkeit.

Posted by , from Schweiz on 28 Jan 2017

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Comment from Hotel Management

30 Jan 2017 by Barbara Bücken - Kommunikationsmanager

Lieber Weltenbummler, das tut uns aufrichtig leid, dass wir Sie nicht der gewohnten Schweizer Freundlichkeit empfangen haben, denn das entspricht normalerweise gar nicht unseren Maximen. Ich werde diese Situation sowohl mit dem Housekeeping und auch mit unserem Empfangsteam besprechen. Wir würden uns sehr freuen, wenn Sie uns erneut die Chance geben, zu zeigen, dass wir es doch besser können. Bis dahin wünsche ich Ihnen alles Gute. Herzliche Grüße Barbara Bücken Kommunikationsmanager

4 out of 5
Pros: Ruhig
Location: Keine Erfahrungen
Mit öffentlichem Verkehr auch gut erreichbar. Auch bei später Ankunft guter Service

Posted by on 23 Jan 2017

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Comment from Hotel Management

30 Jan 2017 by Barbara Bücken - Kommunikationsmanager

Lieber Gast, vielen herzlichen Dank für die hervorragende Bewertung. Es freut uns zu lesen, dass Ihnen die Atmosphäre im Hotel gefallen hat und Sie die nötige Ruhe gefunden haben. Auch ist es schön zu wissen, dass Sie mit unserem Service zufrieden waren. Vielleicht dürfen wir Sie ja wieder bald bei uns begrüßen. Wir würden uns sehr freuen. Herzliche Grüße Barbara Bücken Kommunikationsmanager

4 out of 5

Sehr gut

Pros: Freundlichkeit der Mitarbeiter
Cons: ja der Lift hat etwelche Probleme
Location: Das Hotel befindet sich in der nähe des Bahnhofs und des Einkaufscenter
Meine Frau und ich haben die Wohnmobil Messe in Düsseldorf besucht.

Posted by , from Galgenen Schweiz on 31 Aug 2016

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Comment from Hotel Management

26 Oct 2016 by Barbara Bücken - Kommunikationsmanager

Lieber Pablo, vielen herzlichen Dank für die hervorragende Bewertung. Besonders das Kompliment an unser Team freut uns sehr und ich gebe es gerne weiter. Die Probleme mit unserer Liftanlage sind uns leider bekannt. Es tut uns sehr leid, dass Sie davon auch betroffen waren. Wir sind aber bereits in verhandlungen um diesem Abhilfe zu schaffen und unsere Techniker haben sich auch dem Problem angenommen. Wir hoffen, dass Sie bei Ihrem nächsten Besuch wieder ohne Probleme auf Ihr Zimmer und zurück kommen. Wir würden uns sehr freuen. Liebe Grüße aus Neuss, Barbara Bücken Kommunikationsmanager

4 out of 5

Geschäftsreise

Alles ok, sehr guter Preis. Keine zweihundert Euro für 2 Personen inkl. Frühstück bezahlt. Frühstück für deutsche Verhältnisse gut, ausreichende Auswahl und hochwertige Produkte. Pool und Sauna war auch in Ordnung. Im großen und ganzen alles wie auf den Bildern.

Posted by on 21 Mar 2016

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2 out of 5

Top Comfort !!

Super Lage, sauber und Hallenpool nur für mich alleine...Traum !

Posted by on 27 Jan 2016

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About the Crowne Plaza Düsseldorf-Neuss

Location Rheinallee 1, Neuss, NW 41460

Property Features

Crowne Plaza Düsseldorf-Neuss offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 43056 square feet (4000 square metres) and includes conference centres. A sauna, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Crowne Plaza Düsseldorf-Neuss. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Neuss hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • 43056 sq ft of conference space
  • 4000 sq. m of conference space
  • Built in 1982
  • Dining venue
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers for purchase
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Duesseldorf (DUS-Duesseldorf Intl.) (18.7 km / 11.6 mi)
  • Train station: Neuss Central Station (4 km / 2.5 mi)
  • Metro station: Neuss Rheinparkcenter S-Bahn (0.8 km / 0.5 mi)
  • Parking: Self parking, extended parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Crowne Plaza Düsseldorf-Neuss offers 246 forms of air-conditioned accommodation with a safe and complimentary bottles of water. A pillow menu is available. 34-inch Flat-screen televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and a hairdryer. This Neuss hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Riverside Restaurant – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

RiverBar – This bar specialises in international cuisine and serves lunch, dinner and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Spa Services

RiverSpa has 1 treatment room. The spa is equipped with a sauna.

The spa is open daily.

  • Sauna in spa
  • Number of treatment rooms 1

Hotel Policies

Check-in

  • Check-in time ends at 5 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40 per day.
  • Cribs (infant beds) are not available.

Pets

  • Pets: EUR 10 per pet, per night
  • Maximum 1 per room

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: EUR 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Self-parking fee: EUR 14 per night (in/out privileges)
  • Pet fee: EUR 10 per pet, per night
  • Early check-in fee: EUR 40.00 (subject to availability)
  • Late check-out fee: EUR 40.00 (subject to availability)
  • Rollaway bed fee: EUR 40 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dusseldorf Neuss
  • Neuss Dusseldorf
  • Swissotel Dusseldorf
  • Swissotel Dusseldorf Neuss
  • Swissotel Dusseldorf/ Hotel
  • Swissotel Dusseldorf/ Hotel Neuss
  • Crowne Plaza Düsseldorf-Neuss Hotel
  • Swissotel Neuss
  • Swissotel Duesseldorf / Neuss Hotel Neuss
  • Swissotel Dusseldorf Hotel Neuss
  • Swissôtel Düsseldorf Neuss Hotel
  • Swissôtel Düsseldorf Hotel
  • Swissôtel Düsseldorf Neuss
  • Swissôtel Düsseldorf
  • Crowne Plaza Düsseldorf Neuss

You should know

  • Pool access available from 6:30 AM to 11 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.