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"Large property, on edge of industrial estates, but also by the Rhine. Readily accessible form S11 train. " More

By a verified traveller on Wed 18 Dec 2019

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Hotel Description

Our customers tell us that they can't get enough of the overall property condition at Crowne Plaza Düsseldorf-Neuss. During your stay, you'll be connected to the convention centre and within walking distance of Port of Neuss. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 1982, this 4-star hotel has 246 rooms over 16 floors. Each room includes amenities such as free WiFi and a deep-soaking bathtub.

  • Air-conditioned rooms with deep-soaking bathtubs, flat-screen TVs and fridges
  • Free WiFi
  • Enjoy international cuisine while dining at Riverside Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include babysitting, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a fitness centre, a sauna and bicycles to rent
  • Guests speak favourably about the breakfast and the proximity to shopping
  • 7 minutes by car from Duesseldorf-Hafen and 10 minutes from University of Duesseldorf
  • Pets welcome for a fee

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
£54* Per night/room 10 Jul - 11 Jul

Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Room, 2 Single Beds, Non Smoking, View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Düsseldorf-Neuss ratings based on 17 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Düsseldorf-Neuss

Everyone (8) Couples (2) Business (2) Family (1) Other (1) Friends (1)
5 out of 5
Large property, on edge of industrial estates, but also by the Rhine. Readily accessible form S11 train.

Posted by on 18 Dec 2019

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Comment from Hotel Management

20 Dec 2019 by Crowne Plaza Team

Dear Anonymous, thank you so much for rating us. We are happy that the location of our house has appealed to you and we hope that we can welcome you back soon and wish you happy holidays. Best regards from Düsseldorf-Neuss Your Crowne Plaza Team

4 out of 5

One night stay

All perfect, except Saturday morning breakfast, at 9.00am no place left in the dinning room asked to use the bar area this required a 50 meter walk back and forth with your food, not acceptable for me in this class of Hotel very poor result here. Did not use the WiFi hence the 1.

Posted by on 16 Dec 2015

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3 out of 5

Posted by on 25 Feb 2020

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Comment from Hotel Management

28 Feb 2020 by Crowne Plaza Team

Lieber Anonymous, vielen Dank für Ihre Bewertung. Es tut uns sehr leid, dass etwas nicht mit Ihrem Aufenthalt gestimmt hat. Wir freuen uns immer sehr über Anmerkungen oder Verbesserungsvorschläge und nehmen diese sehr ernst. Hoffentlich dürfen wir Sie dennoch nochmal bei uns begrüßen und wünschen Ihnen bis dahin alles Gute. Herzliche Grüße aus Düsseldorf-Neuss Ihr Crowne Plaza Team

5 out of 5

Posted by on 19 Jan 2020

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Comment from Hotel Management

22 Jan 2020 by Crowne Plaza Team

Lieber Anonymous, vielen Dank, dass Sie uns bewertet haben. Es freut uns überaus, dass es Ihnen bei uns so gute gefallen hat und hoffen sehr, dass wir Sie bald wieder bei uns begrüßen dürfen. Die besten Grüße Ihr Crowne Plaza Team

5 out of 5

Posted by on 29 Dec 2019

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Comment from Hotel Management

6 Jan 2020 by Crowne Plaza Team

Dear Anonymous, thank you so much for taking the time to give us feedback. We are pleased that you had a pleasant stay with us in our house. We hope very much that we can welcome you again and wish you a happy new year. Best regards from Düsseldorf-Neuss Your Crowne Plaza Team

5 out of 5
Die Rezeption war echt freundlich ging alles flot . Die kellner waren auch echt freundlich keine Beschwerden. Im ganzen war alles echt gut nur zum weiter empfehlen.

Posted by on 18 Dec 2019

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Comment from Hotel Management

20 Dec 2019 by Crowne Plaza Team

Lieber Anonymous, herzlichen Dank für Ihre tolle Bewertung. Wir freuen uns von Ihnen zu hören, dass Sie sich rundum wohl gefühlt haben und geben das nette Kompliment an unsere Kollegen sehr gerne weiter. Hoffentlich dürfen wir Sie bald wieder bei uns begrüßen und wünschen Ihnen frohe Weihnachten. Die besten Grüße aus Düsseldorf-Neuss Ihr Crowne Plaza Team

4 out of 5

x-fach im Swissôtel - jetzt Crowne Plaza

Es war ein kalter Tag in Neuss, aber das Badezimmer war eiskalt, den Boden konnte man kaum Barfuss betreten. Die Zimmerheizung habe ich voll aufgedreht, was ein bisschen Wärme brachte ! Die vom Zimmerservice bestellten Club Sandwich war nicht mehr war, das Brot mit dem Burger aufgesaugt und dauert knapp 45 Minuten. Ich werde wieder im Crowe Plaza buchen, wollte das aber nach der Rezeption auch hier kundtun !

Posted by on 5 Mar 2018

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Comment from Hotel Management

3 Apr 2018 by Barbara Bücken - Communications Manager

Lieber Gast, vielen Dank, dass Sie uns ein Feedback zu Ihrem Aufenthalt geben und vor allem, dass es nach dem Erlebten noch so gut ausgefallen ist. Wir werden die im nächsten Qualitätsmeeting mit dem Küchen- und Serviceteam besprechen, so dass es hier auf jeden Fall zu einer Verbesserung zu bei Ihrem nächsten Besuch kommt. Auch die Heizungsanlage wird gerade wieder überarbeitet, es gab dort leider einen Ausfall während Ihres Aufenthalts. In den Sommermonaten werden wir auch mit umfangreichen Renovierungsarbeiten beginnen. So können Sie sicher sein, dass bei Ihrem nächsten Besuch - auf den wir uns alle schon sehr freuen - sicher einige Verbesserungen feststellen werden. Bis dahin wünschen wir Ihnen alles Gute. Herzliche Grüße Barbara Bücken Kommunikationsmanager

4 out of 5

Mukava hotelli lähellä Reiniä

Vastaanotto ystävällinen ja henkilökunta palvelualtista aamiainen monipuolinen ja hyä.

Posted by , from Espoo on 16 Nov 2017

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Comment from Hotel Management

20 Nov 2017 by Barbara Bücken - Communications Manager

Dear Markku, thank you so much for your kind feedback. We are so happy to see, that you had a good time staying with us and that you enjoyed the service of our team and the breakfast. Hopefully we all will be able to welcome you back soon. Best regards, Barbara Bücken Communications Manager

2 out of 5

Nette Lage am Rhein

Pros: Super Pool und der Blick auf den Rhein auch toll.
Nette Lage direkt am Rhein. Ganz in der Nähe gute Einkaufsmöglichkeiten. Bahn in der Nähe. Leider ist das Hotel in die Jahre gekommen und müsste mal saniert werden. (Speziell die Zimmer)

Posted by on 29 Mar 2017

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Comment from Hotel Management

31 Mar 2017 by Barbara Bücken - Communications Manager

Liebe Tinka, vielen herzlichen Dank, dass Sie sich die Zeit genommen haben uns ein kurzes Feedback zu Ihrem Aufenthalt bei uns zu geben. Leider ist Ihr Urteil nicht ganz so positiv ausgefallen. Gerade im Bereich der Zimmer haben Sie sich nicht so wohlgefühlt. Umso mehr freuen wir uns, Ihnen mitteilen zu können, dass wir in diesem Jahr noch einige Verbesserungen an den Zimmern vornehmen werden. Wir würden uns sehr freuen, wenn wir noch einmal die Chance bekämen, Ihnen diese Verbesserungen präsentieren zu können. Bis dahin wünsche ich Ihnen alles Gute. Herzliche Grüße Barbara Bücken Kommunikationsmanager

2 out of 5

Kylmää vettä aamuisin..

Wc siivous ala arvoinen.. Odotin enemmän.. Verrattuna Muihin saman konsernin majoituksiin..

Posted by on 31 Jan 2017

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Comment from Hotel Management

6 Feb 2017 by Barbara Bücken - Communications Manager

Dear Guest, we would like to thank you for your Feedback. We are very sorry to hear, that we could not fulfill your exspectations.Maybe you could let us know how we can improve. Best regards, Barbara Bücken

About the Crowne Plaza Düsseldorf-Neuss

Location Rheinallee 1, Neuss, NW 41460

Property Features

Crowne Plaza Düsseldorf-Neuss offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 43056 square feet (4000 square metres) and includes conference centres. A fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly Crowne Plaza Düsseldorf-Neuss. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Neuss hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • 43056 sq ft of conference space
  • 4000 sq. m of conference space
  • Built in 1982
  • Dining venue
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Duesseldorf (DUS-Duesseldorf Intl.) (20.3 km / 12.6 mi)
  • Train station: Neuss Central Station (4 km / 2.5 mi)
  • Metro station: Neuss Rheinparkcenter S-Bahn (0.8 km / 0.5 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Crowne Plaza Düsseldorf-Neuss offers 246 forms of air-conditioned accommodation with a safe and complimentary bottles of water. A pillow menu is available. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. 34-inch Flat-screen televisions come with premium satellite channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Deep-soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Riverside Restaurant – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

RiverBar – This bar specialises in international cuisine and serves lunch, dinner and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Spa Services

RiverSpa has 1 treatment room. The spa is equipped with a sauna.

The spa is open daily.

  • Sauna in spa
  • Number of treatment rooms 1

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40 per day.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 10 per pet, per night
  • Maximum 1 per roomService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • No cots (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: EUR 50.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Self-parking fee: EUR 14 per night (in/out privileges)
  • Nearby parking fee: EUR 14 per day(2 ft away; open 24 hours)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 40.00 (subject to availability)
  • Late check-out fee: EUR 40.00 (subject to availability)
  • Rollaway bed fee: EUR 40 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dusseldorf Neuss
  • Neuss Dusseldorf
  • Swissotel Dusseldorf
  • Swissotel Dusseldorf Neuss
  • Swissotel Dusseldorf/ Hotel
  • Swissotel Dusseldorf/ Hotel Neuss
  • Crowne Plaza Düsseldorf-Neuss Hotel
  • Swissotel Neuss
  • Swissotel Duesseldorf / Neuss Hotel Neuss
  • Swissotel Dusseldorf Hotel Neuss
  • Swissôtel Düsseldorf Neuss Hotel
  • Swissôtel Düsseldorf Hotel
  • Swissôtel Düsseldorf Neuss
  • Swissôtel Düsseldorf
  • Crowne Plaza Düsseldorf Neuss
  • Crowne Plaza Dusseldorf Neuss
  • Crowne Plaza Düsseldorf-Neuss Hotel
  • Crowne Plaza Düsseldorf-Neuss Neuss
  • Crowne Plaza Düsseldorf-Neuss Hotel Neuss

You should know

  • Pool access available from 6:30 AM to 11:00 AM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.