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4.2 out of 5

"We asked the concierge desk to assist with a simple task of printing some documents (2-3 pages). Unfortunately, despite hours of time given to do the ... " More

By a verified traveller on Thu 08 Mar 2018

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Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£187* Per night/room 16 May - 17 May

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Hotel Description

The breakfast at Steigenberger Parkhotel Düsseldorf gets high marks from our customers. During your stay, you're just a quick walk from Konigsallee. Features include free WiFi in public areas, plus 2 bars and a full-service spa. Built in 1902, this 5-star hotel has 130 rooms over 4 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre
  • Guests love the breakfast and bar
  • Steps from German Opera at River Rhein and Theater an der Ko
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Steigenberger Parkhotel Düsseldorf ratings based on 15 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Steigenberger Parkhotel Düsseldorf

Everyone (4) Couples (4) Business (2) Family (2) Other (1)
3 out of 5

Staff not reliable

We asked the concierge desk to assist with a simple task of printing some documents (2-3 pages). Unfortunately, despite hours of time given to do the task - we emailed the documents early in the day - this was not done by the time we arrived in the evening. For a 5 star property, such lapse in attention and follow-through is not acceptable.

Posted by on 8 Mar 2018

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Comment from Hotel Management

19 Mar 2018 by Carsten Fritz

Good morning, I am sorry to read about your negative experience at our hotel and apologize for the mistakes made by our team. You are right in being upset about it. In any case, should you return to Düsseldorf it would be great to show you our true hospitality as what you have described does not reflect the service we normally provide. Please feel free to contact my office directly. In the meantime I remain. Best regards, Carsten Fritz General Manager Steigenberger Parkhotel Düsseldorf

5 out of 5

Lovely Central Hotel

We very much enjoyed our stay and will return again!

Posted by on 9 Dec 2016

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5 out of 5

Weekend Trip

Nice hotel, in the middle of centre, vallet parking, clean room, plenty of space, nespresso machine.

Posted by on 19 Apr 2016

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5 out of 5

Posted by on 3 Sep 2019

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4 out of 5
Historia kiinnostava ja näkyvillä. TV ei toiminut...

Posted by on 4 Jun 2019

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3 out of 5
Zimmer sind in die Jahre gekommen; Klimaanlage funktionierte nicht richtig, mobiler Heizkörper war notwendig

Posted by on 20 Mar 2018

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Comment from Hotel Management

22 Mar 2018 by Carsten Fritz

Guten Morgen, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke zu schildern. Ich möchte mich dafür entschuldigen, dass wir Ihre Erwartungen nicht erfüllt haben. Aufgrund des erneuten Wintereinbruchs hatten wir in den letzten zwei Tagen Probleme mit unserer Heizungsleistung. Dieses wurde aber bereits behoben. Ich hoffe sehr, dass wir von Ihnen die Möglichkeit bekommen, uns erneut zu beweisen. Wir alle hier freuen uns aber, Sie hoffentlich bald wieder im Steigenberger Parkhotel begrüßen zu dürfen. Mit herzlichen Grüßen Carsten Fritz General Manager Steigenberger Parkhotel Düsseldorf

4 out of 5

Zentral gelegenes Hotel mit technischen Mängeln

Pros: Champagnerfrühstück
Cons: Technische Mängel für ein Hotel dieser Güteklasse müssen beseitigt werden
Location: Geniale zentrale Lage am Kö
- Probleme mit dem Aufzug, da elektronische Zimmerkarte wiederholt entmagnetisiert - Dusche undicht - Türklinke zum Bad defekt

Posted by , from Zürich on 11 Dec 2017

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Comment from Hotel Management

14 Dec 2017 by Carsten Fritz

Guten Morgen, vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt bei uns zu bewerten. Dass wir Sie mit unserer Lage überzeugen konnten, freut uns sehr. Ihre kritischen Worte nehmen wir dankend an und werden diese mit dem technischen Leiter besprechen. Wir würden uns sehr freuen, Sie bald wieder bei uns zu begrüßen und verbleiben bis dahin Mit freundlichem Gruß Carsten Fritz General Manager Steigenberger Parkhotel Düsseldorf

3 out of 5

Kurztripp

Ein kleines Detail hat mich im Bad gestört und zwar das die Dichtung schwarze Flecken hatte ansonsten war das Zimmer sauber. Das Frühstücksbuffet bot alles was das Herz begehrt. Direkt beim Hotel gibt es eine Tram- und Metrostation aber sind nicht von nöten, weil alles gut zu Fuss erreichbar ist.

Posted by on 20 Jan 2016

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4 out of 5

Perfecte ligging

De aankomst was even een uitdaging daar de toegangswegen door werkzaamheden waren afgesloten. Door toeval toch op aan kunnen rijden. Fijn dat je auto wordt geparkeerd want er is weinig ruimte voor het hotel (19 euro per nacht). Ligging is perfect. Tijdens het shoppen even de tassen droppen of voor het eten nog even opfrissen, gaat prima door de centrale ligging. De prijs is wat aan de hoge kant, 200 per nacht excl ontbijt, maar dan heb je wel een top hotel. Wel jammer dat op maandag het restaurant en de bar gesloten zijn. Je kan dan wel in de loungebar terecht.

Posted by on 10 Dec 2015

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3 out of 5

Viel zu teuer

Der Preis während der Messe ist deutlich überteuert. Das Frühstück ist nicht inklusive und kostet nochmals €32.00 zusätzlich. Für zwei Stück Brot mit Butter und Marmelade und eine Tasse Kaffee bezahlt man €15.00!!

Posted by on 31 Oct 2015

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About the Steigenberger Parkhotel Düsseldorf

Location Koenigsallee 1a, Düsseldorf, NRW 40212

Property Features

Steigenberger Parkhotel Düsseldorf offers its guests a full-service spa and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 6405 square feet (595 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Steigenberger Parkhotel Düsseldorf. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Düsseldorf hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 6405 sq ft of conference space
  • 595 sq. m of conference space
  • Built in 1902
  • Dining venue
  • Coffee shop
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Limited onsite parking

Transport

  • Airport: Duesseldorf International Airport (DUS) (8.8 km / 5.4 mi)
  • Train station: Düsseldorf Central Station (2.2 km / 1.3 mi)
  • Metro station: Heinrich-Heine-Allee U-Bahn (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Steigenberger Parkhotel Düsseldorf offers 130 forms of air-conditioned accommodation with minibars and a safe. A pillow menu is available. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Hypo-allergenic bedding
  • Pillow options
  • Combined shower/bath
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Steigenberger Parkhotel Düsseldorf has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa World. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

  • Steam room in spa
  • Sauna in spa

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 65.0 per night.

Pet Policy

  • Pets: EUR 25 per pet, per day
  • Only dogs are allowed
  • Maximum 1 per room
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Property follows guide to reopening holiday rentals (DTV & DFV - Germany)
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 34 per person (approximately)
  • Valet parking fee: EUR 27 per day
  • Nearby parking fee: EUR 27 per day
  • Pet fee: EUR 25 per pet, per day
  • Rollaway bed fee: EUR 65.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Parkhotel Steigenberger
  • Steigenberger Parkhotel
  • Steigenberger Parkhotel Duesseldorf
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  • Steigenberger Parkhotel Düsseldorf Hotel Duesseldorf
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  • Düsseldorf Steigenberger Parkhotel Düsseldorf Hotel
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  • Steigenberger Parkhotel Düsseldorf Hotel Düsseldorf

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.